loved that there was laundry facilities

water poured from under the sink and flooded some of my stuff (laundry) and i had to use all the towels to stop

didn't check fitness room or pool - maybe next time

swimming pool was too cold, but clean clear areas around the pool, although some kids were splashing around made

had trouble getting wifi but we were the last room in the hall so i assume that was the cause

the pool area was clean and the kids had a ball

the pool was cold

very safe area and free parking

front desk, cleaning staff, breakfast staff and managers are all professional, hospitable, and helpful

the pool could be a little warmer.

they do however need more lighting in the parking lot for sure

pool was closed gym was closed and breakfast was awful

the breakfast was excellent , the employees always keep everything fresh and the tables clean

room service

very friendly service, good breakfast, great location

no laundry soap in the dispenser and it kept the

no laundry bags in room.

dryer was out of order and so was the laundry soap machine

there was no washer or dryer in the guest laundry

laundry facilities not working

front desk making me walk all the way to there laundry facility to get extra pillows then they just handed me

the dryer in the laundry did not work very well either

laundry facilities to small for building

hallway was littered with piles of dirty laundry outside rooms along with garbage

didn t like that the laundry and maintenance rooms were constantly open

we had to wash our own laundry, for the money at least they could clean the room every day!

i was able cook and do laundry as it was like home yet a vacation

disrespectful laundry loading and unloading by my room6115

to much walking, not enough handicapped parking

kitchen was well stocked

super friendly and updated. very clean and 24hr indoor pool.

liked that the pool was open 24 hours. quiet, comfortable.

the room was immaculate and we loved the breakfast

wifi reliability was ok.

not enough pet friendly rooms

that i have to call the hotel directly about the pet fee

location and breakfast

the breakfast was okay

the bed was comfortable. the room was clean. breakfast had nice options and tasted good.

wet floors with kids slipping and falling

the location, the laundry facility, the fact that you could take the stairs and skip the elevator, and having

missing laundry bag and cleaning could be better.

internet was down, so there was no wifi which they say is included in the price so i was hoping for a discount

pool is small for a hotel this large

it was clean and fast to check in. bbq place in parking lot was great

my husband fell and hurt himself in tbe laundry room wet floor and no wet floor signs

there were roaches in the laundry room where the ice machine was and there's junkies hanging outside the hotel

a smoking room, but upon arrival there were none available

the non smoking room full of smoke smell

more parking/assigned parkinb

on site laundry would be super convenient

no heated pool or fitness center or laundry facilities

pool was closed

great hot shower/ front desk staff plenty of ice and parking for a 16' trailer

holes burnt in bedding in non smoking room. breakfast was awful.

we went to the lobby where the receptionist was alert and offered us the laundry room (without windows) to stay

friendly, helpful and knowledgeable staff and excellent breakfast menu

the room was nice for the most part, and the parking lot was good

when you're traveling with kids having a hot meal at the ready and included in the price of your stay is

the breakfast was good, and the pool, though small, was good for my children

the laundry area is very outdated, so outdated i'm surprised the washer and dryer even worked

where it was located, pool acess

besides the pool being cold

sure the family clients know the specific pool hours, where to get beach towels and return them and be sure to

refrigerator didn't work. room 105 other than that was fine. pool was small. no hot tub.

the staff from checking to check out and breakfast crew were better than you d ever expect

eat breakfast , but i heard it was great, and the location was great

breakfast was excellent

love the new update of the breakfast area

breakfast everyday was decent not a lot of options but had the basic needs were met

it like the parking in the back but the good lighting made me feel safer

breakfast was very good with plenty of options

location, courteous staff, hotel, pool, gym and grounds were spotless

didi not know we would be charged an extra 75 for our pet, but i didn't ask either.

she was very helpful with our parking situation going way beyond her duty

they had a laundry area to wash your clothes. staff was friendly and helpful was clean.

they don t pay attention to stuff in room like no laundry bags, no clean tissue in box

laundry facility is an extra perk

location was excellent and breakfast was great

the pool was nice

drawback i ever have is i wish there were laundry facilities on the 1st floor

the kids loved the pool and water slide also

i wish the pool would have been a little bigger.

just wish the slide was working at the pool.

quick breakfast had variety of cereals, muffins, and fruit

at least they were kind enough to give us a dollar to dry our clothes in the laundry facilities

from parking lot throughout the hotel it was clean and inviting laundry machines came in handy

who asks guests to being their own laundry down

i had to use the laundry mat, it was small but the machines worked fine

they have a laundry room

it was the first time i have ever smelled the laundry detergent on linens in a hotel

our room was too close to the laundry room and the noise was a little loud

only issue is: my room was directly in front of laundry. ummmm, that sucked.

the guest coin laundry was more expensive than the local commercial coin

a little outdated laundry room was small and at the end of hall should be more centralized elevators were more

had to go back to the front desk several times because they didn t have any clean in the laundry room

wish they would have had laundry on every floor

we do not like the laundry room noise

indoor outdoor pool

the whole place was very clean and the indoor pool made the kids trip

couldn't make change for laundry facilities

they looked at me strange when i asked for a laundry bag

they were doing laundry

i also didn t like the fact that that door was also propped open because it was near the laundry

location loved the ice machine and laundry room and the outside pool and the beds were

location & pool for kids

some parking areas were a little tight.

fitness room treadmills didn't work

the room was large, pool area was great for the kids.

breakfast was good. i wish it was a little better. but other than that it was great place

staff, cleanness, price, pools and hot tub wonderful, and clean

i like the idea that it was a pet friendly place to stay and the price for the pet fee was good

my kids loved both the indoor and outdoor pool area

a special thank for dana for the late check out

parking lot is slanted in front and sides and the back parking lot is uphill, still a great hotel

expensive issues with laundry facilities not working- but maintenance did ensure that i got my laundry done in

only problem i encountered was that the dryer in their guest laundry room was not working correctly

laundry room

the breakfast was so good i look forward to going back

plenty of available parking. beautiful landscaping. right on main road.

needs a change dispenser for the laundry room.

very convenient, kids loved the pool , very clean and spacious

a very nice variety offered for breakfast

loved the location, breakfast, and ability to bring our pet.

better lit parking area

i enjoyed the friendliness of the staff, the heated pools, modern gym and laundry room

from check in to check out , great location ,gym,pool, coffee it was like being at home

24/7 access to the pool, gym, and game room amenities

everything was 24hrs except bar and bistro... it was clean and cozy

indoor pool and small arcade was great for the kids

laundry on every floor

no coin machine in laundry room so it was a pain trying to get change

an elevator was always a hassle and a long wait (one of the elevators was out of service), the laundry room was

my son found a girl's sock in his bed (i'm hoping it was stuck in the laundry and not that the sheets weren't

so many lovely dolly touches - lemonade on arrival, smores around a fire and the pool and gym

t have laundry facilities and the tv we had was outdated and not a smart tv where we could have watched

i liked the idea of having laundry facilities

great laundry facilities

really any issues other than quarters not being available to do some laundry but by the middle of the next day

who traveled with us rec'd the only 1 st floor room which was next to the hotels laundry and maintenance room

the pool was great, the hot tub was relaxing

we had 2 spa treatments and then spent a couple of hours at the pool

i'd encourage the hotel to better sign post their drinks/food service by the pool as it wasn't obvious to us

the only thing we didn't like was the room service breakfast we ordered. english muffins and

00 valet parking that we were not made aware of

near laundry facilities and could hear staff talking early in the morning

long walk to room and coin laundry

my room was adjacent to the ice machine and laundry facility

oh and i noticed on my way home that a laundry is available for guests

all was great bar pool etc

no chair in the laundry area.

need to enter password to log in wifi every time

free breakfast was a nice bonus

seems like wifi issues follow me ud83eudee4

location, indoor pool and hot tub, complimentary breakfast, clean, nice decor

no guest laundry had to use home 2 laundry facility

and the person at the front desk acted as though i was bothering him to open the door to the laundry because

i also do not like the fact that there was not a laundry facility on site for hotel guests to use

there is not a laundry room unfortunately, i wish you could have microwave's.

previous guests trash and laundry lining the halls for hours

we had to do laundry there and the washers and dryers were very clean as well, we will definitely e staying

laundry worked very good and did the job perfect

fairly new facility. easy access. nice amenities. pool, outside grills, laundry, gym.

maybe add a change machine in the laundry room so you don't have to bother the front desk

staff, excellent breakfast, comfortable beds, close to everything, nice pool, laundry

with walking distance to the island, breakfast vouchers with a nearby pancake restaurant, and laundry machines

the free laundry room is a nice surprise

clean, family friendly, free laundry facilities

the fact that the hotel is so close to the landing. free laundry use. fairly close to dollywood.

it was nice to do laundry at night since this was only one of the three hotels we were staying at on this