very clean and very hospitable. pool and hot tub a major plus

pool/spa/gym looked nice but we did not use

very poor wifi

nice location, big parking lot, friendly staff.

were kids running through the hallways at all hours of the night

my soon was across the hall from where the laundry room was so all night all i could hear was the laundry being

location was good, room was clean and pretty spacious, free wifi was available and working, the lobby was clean

wifi terrible

was good and parking was nice

very clean, nice pool, great breakfast

has a laundry room and a (small, indoor) pool just down the hall

parking lot seemed to small

had issues with kids running up and down the halls unsupervised

pool was extremely cold.

kids upstairs noising all the time

and travel size items like deodorant, razor & shaving cream even laundry soap

laundry facility was appreciated after several days of an already active vacation

price of the laundry machines was different than the ones displayed

small so was not appealing for a swim after hershey we got stuck in the rain and i wanted to run laundry but it

we were assigned a first floor room in a hall all by ourselves next to the associate laundry facilities and

rooms pool laundry area fitness room breakfast

we ended up accumulating wet laundry after being in water

issue is the guest let their kids hang in the halls and run around at night and early morning

breakfast and staff

room placement was by the pool and it was loud for our family trying to sleep when the pool stayed open until

the 2nd day the front desk staff had the laundry staff come and change our bedding

laundry facilities were excellent, and atm on the premises very helpful staff

breakfast options were good, the beds comfortable, there was a few games in the guest laundry area, we liked

the room was sufficient with what we needed for towels and it had some hangers and laundry bag

the pool and arcade were great for my kids. the laundry was also great to have on site

breakfast and big parking lot had a pool and fitness center and a laundry room and the shop sold detergent

the breakfast was good and the onsite laundry was convenient.

you know that in the hotel room book it said cocoa diner was 1 minute away--straight out of the parking lot and

no room service, had to see the front desk for toiletries and towels due to a staffing shortage

was clean and spacious, location was perfect for hershey park visit, breakfast was delicious, pool was clean,

staff very friendly and helpful. guest laundry facilities were very useful.

the room, pool, laundry facilities and breakfast options

& laundry facilities were very clean, speedy check in & great location to stay for hersheypark

parking up front

the pool was nice and decently sized

everything was clean - you couldn't ask for anything more (except maybe for someone to do my laundry when i

coin operated laundry

should have a coin machine in the laundry

that i chipped off myself, the elevator rug was filthy, the hot tub was not filled and the onsite laundry was

we were in, one bed smelled like pet urine

the breakfast that was served and attention to the diners needs was awesome

nice fireplace

the breakfast was fabulous

shoo fly pie, to the comfortable guest room with plush bath towels, to the deliciously prepared breakfast and

the room was fantastic and so clean, and breakfast was

washing machine and dryer available, staff should sell laundry detergent and other laundry supplies

for the price, pleasantly happy with our stay, pool, laundry facilities and breakfast

i was on a long stay hence a small laundry came in handy

top floor was finished but first floor, entrances breakfast room , laundry and halls all being painted, drywalled

laundry, only has 1 washer and 1 dryer and the dryer wasn t drying well

i wanted to do laundry but the front desk was out of quarters for the machine

the beds were great and the breakfast was very good. great having the laundry close.

was very soft and conducive to rest, breakfast was well prepared, excersise and laundry facilities on site,

location of room next to laundry and ice machine creating excessive noise outside of room.

laundry room saved my life , after two days at hersheypark i was able to bring all our wet clothes

in the bathroom drawer there was someone dirty laundry

laundry was on the otherside of the complex and the room didnt have a lot of utensils and flatware

that picture showed indoor pool but there was not one was very misleading and we had 3 very upset kids

spacious room, we loved the 2 floors apartment with 2 bathrooms and a well equipped kitchen, it was very convenient

free breakfast isn't so tasty but you have a full kitchen to make your own meal the way that you like it

no laundry room really. thought the pool needed maintenance.

long way to the room, the uncomfortable long way to the laundry without cameras and security and they don t

the laundry machine was a huge plus

i like the location and and it was pet friendly

next time i book i will book a room with a patio or balcony our view was the parking lot.

full restaurant and bar, poolside bar and 2 pools

good location and free parking.

loved that i was on the same floor as the indoor pool, 2 doors away from it

ordered room service

loved how i was greated they were very nice n i loved the bar n my rm was very clean n

there s a laundry accessible

we had a water leak from our room to the laundry so staff came in and 2 phone calls

i was able to do laundry while

laundry facilities were clean

laundry area closed way too early

friendly, family oriented hotel with a laundry room and great breakfast

couldn't do laundry because the washer was moldy

have coin operated laundry facilities but no way to get change

need a larger laundry area (at least double with new machines), room was not very clean , hair in bathroom,

food, laundry, gas, highway access right across the street

we used the laundry, which was so nice to have available

convenient to airport cold breakfast available very early am

the other guests’ rowdy kids banging on my door and making noise after quiet hours

no cereal for kids

stayed during a huge soccer tournament apparently didn't know so n there was kids from like 7 to the teens

parking lot, dirty hallways with horrid carpets and laundry carts strewn everywhere

minor observation but the restaurant/room service could pay a little more attention to detail

thin walls.... kids crying in next room woke us up. thought they were in our room

staff was fantastic, from the shuttle driver, to the restaurant staff to the front desk

the hotel was very clean and the pool was such a nice place to decompress after a long day

the bathroom had a great 1/2 wall for the toilet which was helpful when kids were running in and out of the

also, the hotel was very loud due to numerous soccer games and kids yelling in the hallway late at night

loved the pool, the free lemonade, and the 24-hour grab-and-go market

price a little cheaper ..pool warmer. better. breakfast selection

the stampede of kids waking me up screaming and yelling running around everywhere

very nice and respectful staff. extremely clean. free laundry. already dishes in room

the lending lockers were very useful and it was a great surprise to be able to do laundry for free

the laundry option was great

convenient to every service you need, free laundry use, handy small kitchen, good housekeeping

clean towels everyday and free laundry

but i'm not sure if someone complained or what, an hour later, we are going to the laundry room, to dry the

hairs in the bathtub but you can tell it was cleaned so i don t know what happened there- no laundry in the

to the laundry room

someone took half of my laundry away as soon as the washing cycle was complete and i was there in time

has laundry facility although i didn't use it

we had to do laundryand you had no detergent for purchase

pool and restraunt not open

the airport shuttle drivers were wonderful

my kids been wanting to swim but apparently we cannot

not a big deal but pool could be painted. seems like an easy thing for such a large chain.

laundry

very confused by 'laundry' person who was busboy/porter

the pool hours, gym hours, laundry facilities and that my room was located on a quiet floor.

guest laundry room, list of nearby shops,restaurants.

a number of hotels that i can no longer stay in due to their use of scent in the rooms and in the laundry

laundry room smelled like mold

room was close to laundry and electricity room and every minute someone slammed doors so we could not sleep

the laundry service was free.

from 7 am and through the morning, there was constant people noise, slamming doors, kids yelling down the halls

smooth check in process, clean rooms, free parking

the gym area was nice and loved the water station

loved everything this is a excellent exceptional hotel more than 5 stars and the pool warm and clean

loved having a kitchen and the bathroom sink separate from the toilet so i can be washing my face while my

pool was clean, not crowded at all even for a weekend

the room's kitchenette should be stocked with a small dish washing soap

room was above the laundry room and the washer machine was not balanced correctly, so we heard the banging while

site laundry was available

spa was out of order

breakfast was fresh and delicious. pool was very nice. room was very clean

at the pool multiple times with my children by unattended rowdy kids, no pool towels, cleanliness, unsafe acts

hurt, the front desk lady told me i could leave, but i had a question wanting to know if they had laundry

hotel was clean, had both an indoor and outdoor pool, beautiful outdoor seating area, laundry and helpful

screaming in the pool and fitness areas making them utterly unusable

we liked the indoor pool and the breakfast buffet.

also, the dinner menu for the restaurant and room service was very limited and had limited options for children

were laundry and trash containers in the hallway on the first floor my entire stay

clean rooms, easy check in, my kids loved the pool and the hot tub

friendly staff very clean toys for kids great location

hot tub was wonderful and pool was great temperature.

indoor pool

on-site laundry

staff member used all of the washers doing personal laundry, leaving none for guests

the pool, jacuzzi, free laundry. my room was amazing..

the bed was very comfortable and the kitchen was convenient

bed was very comfortable, nice pool and hot tub combo

rooms carpet was moist and there was a slight wet old laundry smell

indoor pool and hot tub

check in promised early check in time as requested at time reservation was made but front desk was not impressed

the breakfast in the morning is also pretty good

continental breakfast would be amazing, even if it was coffee and bagels only :)

the laundry facility came in handy too; also vey clean

staff, location, laundry,and room

only thing is the pet waste container was not emptied during my 3 day stay.

parking is free, and there s lots of parking spaces available

the pool was warm and inviting, the grill was perfect for family dinner and if you are looking for

took a long time for the water to go down the drain in my bathroom and the laundry room was dirty and couldn't

correctly and the room was very humid, maybe became i was on the main floor and in front of the laundry room

was more like a destination hotel in that there were great amenities: a pool, great breakfast and laundry

room mix-ups with other guests, non-functional laundry, lockers, and bathroom mirrors

but when my little guy got carsick the hotel staff broke my cash to give me coins for the laundry

my stay at this location, staff was gracious, breakfast was delicious and laundry facilities were on point

the only thing i didn't like was that the gym was closed

the bed layout in the 2 queen room was fantastic for a family with kids

it was very clean and had a great breakfast

the bed layout in the 2 queen room was fantastic for a family with kids

and breakfast did not meet expectations, hotel had a very large group of amall children for some type

good for a quick breakfast

no fridge in room. to go breakfast was skimpy

the pool could have been a little cleaner. but we did enjoy a swim.

stains on the carpetthey ran out of items at breakfast

room was described as full kitchen with pots and pans, no breakfast mentioned

pool, cleanliness, studio sweet was spacious

amenities are nice, pool is nice, rooms are great

would love to see the technology updates that the bar has extend to the front desk

i was told pet charge was 100$ and i was charged $160. other than that the stay was excellent.

hotel was dirty, there was garbage and dirty laundry in the hall ways

there was no bag for my dirty laundry

no laundry room

for a king room queen room and bed was small with 1 adult and 2 kids in the bed some ambulance noise so i used

enjoyed my stay the staff were very welcoming it was clean and the kids enjoyed the pool not to mention it’s

the hotel's attention in the event the entire hvac system was shutting down (a few folks at the bar said their

trip with 2 adults and 3 kids age 3,8,12

we didn't dine there but we were impressed with the option of room service and dinner in the comfort of the

room service did not clean our room the 3 nights we were there also, never gave clean towels.

in hallway during the night, woke us up several times with conversations and kids, sunday was packed with dance

free laundry was an excellent

you can sit in the lobby, workout, do laundry beside others, but apparently, covid will get you if you swim or

laundry area is very nice

kitchen with full fridge. free laundry. breakfast.

laundry is free, but there are limited machines

the pool was very small and cloudy, but my son still enjoyed his time swimming

breakfast,: it should better and better variety

the breakfast cook for the weekend had a hotel of soccer tournament kids yet she kept everything hot and stocked

we enjoyed our breakfast in the morning and the hot tub/swimming pool

the breakfast cook for the weekend had a hotel of soccer tournament kids yet she kept everything hot

not to mention the most accommodating guests laundry room, and seasonal pool

the pool was amazing as well very refreshing

the kids were very disrespectful

the kids were very disrespectful

wifi, no room service

no ice machine and no laundry room .

4) no laundry facility out of order; 5) no exercise room

to $300 each room, two days after check out still waiting for the hold fees to be released, the laundry rooms

the breakfast, laundry and maintenance were some of the things that i witnessed

and was told that the hotel did not have extra of any of those because they do not do their own laundry there