seating round pool area cramped

the spa is lovely excellent food

parking was a bit tight and there were some cobwebs over the bed

the taster menu was very good indeed and the breakfast was also very good

the spa needs updating

very warm and cosy with modern accessories such as bluetooth speakers and wifi, with excellent connection

great breakfast comfortable room

got quite busy during the weekend and we did have trouble parking when we came back from day out

price to keep a pet in the room

if anything, slightly patchy wifi and low shower pressure at times (but this was noted in the guest book so

clean room, with a great layout for kids as they had a separate room off ours

member of staff went above and beyond to make us feel very welcome, alan was very charming at breakfast which

the car park is across the road from the pub, it's a really busy road so if you've got kids or pets with you

our wardrobe door was broken, huge crack in the ceiling on the kids bedroom (family room) and the shower

not much at all. could do with faster wifi... just like everywhere. not an issue

room outlook was poor with scaffolding and laundry area

room was up an extra 2 flights of stairs (steep) and had to navigate a warren of corridors (with laundry bags

bit noisy from boiler or laundry or something and lots of stairs and corridors to the

they run the laundry super early outside so you cannot escape the noise in the back rooms

laundry and cleaning equipment all

therefore the window was open all night to try to improve it, so noisy when laundry vans arrived in the morning

here before and booked a room a room that's main feature was a bath and a fireplace

t really understand the 10 tray charge for room service and we could only order sandwiches as the kitchen

had been to the gym before spa and was told lockers were only for day visitors so we couldn t have a locker

good breakfast

shower clean and laundry was white and fresh

communal toilet which was downstairs was clean and staff fulfilled our early check in request without any

said pet friendly but there was an extra charge of 20

hotel is pet friendly but you can not take your pet into the wine bar area or the restaurant there are two

breakfast & food we had in the bar delicious & well presented

gym not open

the gym although small was perfect for our needs, and we used the treadmill and recumbent cycle

no hotel directory in bedroom so only discovered there was a guest gym on the last morning.

free wifi in room

room service food was poor and paper thin walls, could hear people in next room using the bathroom

was allot of laundry on the landing and it looked like they need a specific room for it

there was laundry on the stair case when we arrived but not the end of the world!

nothing i didn t like, the wifi was slightly slow but was good for general use.

honesty bar great shower products air con and tasty room

parking was just a few places and always full. the coffee shop was closed.

good location, clean and quiet, ev charger

wifi is pretty poor unless in the bar.

the hotel itself was clean, breakfast was nice and the room service food was amazing too

food was served cold (room service)

the wifi was quite temprenental kept cutting off

no laundry facilities, no bathroom fan in room 411

very pet friendly which is important to us, and the staff were wonderful.

staff were welcoming, especially paul on reception the christmas lights were cute it was pet friendly so there

areas are a bit tired pool, grounds around building

really friendly staff, lovely clean room, great room service

there were plenty of parking spaces nearby

a nice cosy hotel, bar was warm and inviting

bar area was gorgeous with lovely open fire

hotel, quiet room, amazing dinner and breakfast

we had prebooked a table for dinner but sampled drinks in the bar beforehand from a knowledgeable barman who

property, only one way in and slight delay on morning (10 minutes) when we were leaving due to laundry pick up

location in the town centre, with parking

breakfast was incredible, such great quality and value as advertised

wifi was ok

location was suitable for our needs, the suite was ideal for our needs, parking close by and suitable and we

air conditioning units did not work very well which made it very hot and uncomfortable for our kids who didn't

very friendly and helpful staffs, always nice and clean hotel, suitable for family, solo or pet owner

clean and fantastic social space downstairs to relax play pool with the kids

early check in and late check out compared to other hotels in the area

the bar and dining area looks great and has a really feel to it

were very friendly bed was comfortable all the hotel was very clean nice bar and breakfast

got back to hotel about 9:30 restaurant was closed so we ordered room service, only had pizza 40 for 2

modern , fresh and clean , lovely bar area

staff, very clean and comfortable room with plenty of safe - made great use of the well equipped gym also

very comfortable and a very good breakfast

couldnt tell us if we could get pay for late check out 2

no issues with wifi

got there early and room was ready so was nice not to have to wait or pay extra for early check in , close to

i saw people going to use the gym, so i wish i had more time to explore so next time.

the room service menu was too expensive

others ,food at the restaurant was not upto mark, service was slow, there was a mess up with our laundry

in the early morning by noise from outside due to a laundry delivery within the hotel premises below my

said a/c worked well certainly nights and didnt a few others , was a bit of a mess up with our laundry where

we thought the hotel itself was worthy of 5 stars late check out is a real bonus.

) was really helpful in booking a late check out and any inquiries we had

room - the view was a blank concrete wall and hotel laundry

wifi did not work on either my laptop or phone

we opted out of room service and instead received 10 vouchers for the bar, a fair exchange for making our

breakfast order (room service) was wrong and not what ordered. still tasted nice though!

attending a hen brunch so needed an early check in this hotel was very accommodating

housed me next to the laundry store

be better if there's a laundry in the hotel

no laundry facilities or service at all

no laundry facilities because christmas and no change of towels

outside room with kids talking all night

finally, the housekeeping team would leave dirty laundry, glasses and crockery piled in the corridor from the

didn't think it looked very nice having dirty laundry bags outside the rooms at this time being as check in

the only information we were given was about wifi and the spa opening times

hydro suite and gym are very well equipped and have friendly staff

staff were good too and accommodated an early check in

shaving kit / laundry bag when we aked we were told that there was a charge for one (the shaving kit) and the

love your jelly beans but everyone i bought was out of date in the bar said april 2020 sell by date but got one

nice swimming pool for the kids to use as well

staff all very helpful, room service was super quick, staff clearly following covid guidelines

had previously been used for stays with pets without being mentioned which set off allergies for my wife quite

view (had a brick wall view) no laundry services no electric iron and ironing board in the

a lady staff taking laundry into a lift , rude and glared at us .

nice bar downstairs and i met some lovely people

had a bar and bought food from the bar staff were very friendly was right by the tram so was easy to get

the bar man was lovely, all in all another fantastic experience

like laundry bag and slip, or hairdryer, were not on the room

everything was fine. nice room, wifi available . breakfast was good.

i had issues with wifi bandwidth during my calls

wifi worked well for two days of my stay but the following 3 nights the wifi didn't work so i could

breakfast, reception, gym all staff seemed happy at their work and went out of their way to make me feel

no on-site laundry mat.

laundry service very easy to use

sounded like trollies from laundry or kitchen being pushed around a lot

clean and quiet with friendly staff. good breakfast as well. kids were happy ud83dude0a

gym and sauna 24 hr facilities

poor to non-existent mobile phone coverage, hotel wifi open so insecure

location, easy wifi access, nice meal.

it was clean and rooms were spacious. nice grounds and parking.

plenty of parking spaces

very pleasant bar area with well spaced tables

excellent wifi connection no loss of service experienced even in bad weather

the food in the red lion restaurant and bar was excellent

lots of space it would be good to expand the leisure facilities to inclue pool, spa etc.

wifi coverage could have been more consistent, especially in the bedroom

the daily room service could be better - it was good though just a tad bit better

comfort bar and breakfast

a family venue and tendance to be overrun with kids / and family functions

tiny bit noisy with kitchen extractor fan and people talking outside, but went quiet later.

lot of free parking

it is my go to place, with excellent staff, a great bar and food service, and very comfortable rooms

at breakfast we sat near the window and it was very cold

lovely hotel, clean and pretty. staff were friendly, breakfast was tasty.

beautiful breakfast. we attended a wedding so the location didn t matter.

good choice for breakfast

parking

the wifi was very slow which was needed for business use.

restaurant was closed but we had an excellent bar meal at fantastic value for the money

wifi poor in most parts of the hotel - but they did warn of this in advance so i cant complain.

no room service whatsoever if the chef or staff don t feel like it

back room with not so attractive view. wifi a bit erratic.

i arrived at 1700 and walked in through into an untidy reception area with dirty laundry stacked up

of laundry left in hotel corridor floor for hours outside our room, not given wi-fi code upon check in

breakfast could be upgradef a bit...bring back the cooked breakfast

large room and bathroom. excellent bar and food. quiet at night.

value for money was excellent, breakfast choices and quality amazing , very friendly staff , the assistant house