shower clean and laundry was white and fresh

hot water system and wifi both very good

facilities for pet owners was very poor

coffee at breakfast had lots of bits in it and i was therefore unable to drink it

the breakfast is buffet style, includes a varied selection of cereals, yoghurts fruits and the hot

therefore the window was open all night to try to improve it, so noisy when laundry vans arrived in the morning

the kids especially loved swimming, and we all had a great time getting dressed up for a lovely dinner

staff so friendly and helpful, the hotel itself was amazing, room was big and the outside pool such a great

there was no background music so you could just here people from outside the building chatting kids screaming

amazing spa facilities, roof top pool was an amazing experience

room outlook was poor with scaffolding and laundry area

laundry and cleaning equipment all

room was up an extra 2 flights of stairs (steep) and had to navigate a warren of corridors (with laundry bags

was near a fire exit that was used regularly by staff for access to fetch and carry trolleys of laundry

bit noisy from boiler or laundry or something and lots of stairs and corridors to the

bit limited regarding car parking on premises

room service food was poor and paper thin walls, could hear people in next room using the bathroom

pet friendly, comfortable stay, friendly receptionists.

bar was average prices for drinks, which was good in a hotel

the gym although small was perfect for our needs, and we used the treadmill and recumbent cycle

good food - made a nice change to have a served breakfast rather

spa hotel so there was a pool on site

compliments to the chef: the dinner and breakfast were delicious and beautifully presented

nice being able to access a pool, sauna and hot tub with magnificent views at the end of a days walking

an amazing place - the food was excellent. lovely spa too

service, rooms, breakfast, bar area and lounge - all spot on

there were plenty of parking spaces nearby

bar looks lovely with its oak furniture and benches but it was difficult to get comfortable

superb breakfast and amazing dinner the night before

i had a problem with the wifi and the front desk talked me through it and i quickly realized that it was my

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

laundry piled up in corridor both days

separate charge for breakfast especially when they tried to charge more than stated on booking

very friendly staff. nice breakfast. clean rooms

were only too happy to help and really knowledgeable about the area too, we had a drink at the bar and sat

we didn t have breakfast at the plough inn

know it was a monday night but i thought the bar should have been open for a bit longer

if i have to say something, the wifi was a bit slow!

friendly staff, whether cleaners, bar staff or owners

good location & parking, lovely pub and grounds, good sized room and bathroom.

cleanliness was poor, used laundry in hallways. room was poor

advice: hide the laundry bins in carpark at all times , it ruined the look on arrival

all was as described. helpful with guidance for blue card parking.

with kids and then told they couldn't go in the pools because you have to book

aren t allowed in the swimming pool which i understand why but this needs to be clear on booking as we had a

to check in as spa and gym staff being looked after and maybe staff could have hefner more

we didn't eat the breakfast prices of food were acceptable if the portions were larger

gives great experience, clean comfy room, nice pool, good breakfast / dinner

i used the pool- nice pool but used by public too so lots of kids at the time, not too bad but less relaxing

pool is good sized and kids enjoyed it

wifi was very weak

great that we had a separate sitting room so we could watch tv/read after kids went to

easy free parking

easy to find, plenty of parking.

breakfast was also amazing with a friendly guy serving in a timely manner

pleasant friendly staff. helpful arranging early check in with no extra cost

staff friendly in most part and early check in which was

wifi breakfast child friendly pet friendly restaurant outside areas

no comfortable seating(probably because of room size) but for the price it should have seating room service was

rooms are stunning and they even have real ale at the bar so a very happy person

there is no room service available which was a shame.

could take our dog with us into dining area was great didn't feel uncomfortable about having our pet with us

only minor issue was that our room was opposite the laundry bins outside which gave us an early morning wake up

original room we were put in was near the laundry and very noisy but when we asked they moved us and the room

our room was supposedly in a quiet section of the hotel but the laundry was below the window and so was noisy

they were moving big trolleys of dirty laundry from 07:30 which made a terrible noise and

first room 428 was very dark and possible noise from laundry area, i asked to change rooms and eventually upgraded

so attentive, im immune deficient atm, so they arranged for room service at breakfast

i liked the fact that the room they gave me was together so i was able to see my kids

spotlessly clean room, excellent free wifi, very good breakfast

i said we had children and they said they would sort something for the kids, there was toast that was it

wifi was dropping out every now again, but other than that can t complain about anything.

comfortable room, nice bar and food. good staff. plenty parking

we requested an early check in and they made sure our room was ready

plenty of parking

5 times herw before but this time no room service breakfast in bed offered no umbrella included or signature

issue was our room was extremely hot,i think we were above the kitchen,we opened the window all night but still

dirty laundry laying everywhere as well as dirty plates (room service) broken lift button (safety

and laundry bedsheets and towels are on the floor near lift whole

wifi worked well which kept our 21 year old daughter happy

tried to order room service for over 20 minutes but phone was not answered

wifi was weak

need to update the spa changing rooms, but i think that's on the cards.

great customer service and room service

room service were knocking on the door from 7:30am to see if they could service the room - check

lovely spa with pool, sauna, steam room & jacuzzi

parking at the hotel whilst abroad the reason for booking we have used the hotel previously when

these should be checked (both sides), before placing in rooms by the laundry and other staff

there are no gyms, laundry and other facilities.

not really worth mentioning but no plastic cups for kids drink - got a clumsy 3 year old....

great location, comfortable bar and lounge area very comfortable bed great shower

breakfast could be a little hotter it has been just warm on the two occasions i've stayed

wifi wouldn t connect properly at times in my room but not really a concern

food,great staff,great room only issue was wifi very slow i had to use my 4g but other than that great,this was

room was very comfy and wifi very

was helping an elderly relative locally, and the hotel was in the ideal location with good parking

they do not have a bar at the hotel, but they do allow you to bring your own drink and the staff will keep it