i lost my laundry, and the hotel compensates me with points.

i loved the gym and all of the restaurants in the hotel

service at the bar was quick and efficient

the bar downstairs is pretty good too and the hotel is surrounded by our many good bars in

communication from room service staff was lacking, delay in order and one not received.

also had indoor heated pool and laundry and dryer on

guest laundry, swimming pool and jacuzzi

it was nice that there was a pool and whirlpool, laundry facilities and a gym

so many amenities gym, pool and spa, laundry room, ice machine that all came in extremly handy.

the hallways and laundry are are dirty but i understand the hotel just opened up after 16 months so they are

no laundry

in hoboken, plenty of shops, laundrys, chemist, ferry and also bus available

bed location pool & gym staff restaurant

they didn t tell us that you have 2 make reservations for the pool ahead of time

kids portions available but only to take away

gym and pool under renovation

it was wonderful to have a clean pool for the kids, hot tub was nice too. room was great

we all loved the pool and gym which opened at 5am, perfect for brits on confused time zones

the room is out date. the heat thermostat is pre-setting. the room service is close at 10 pm.

location and amenities e.g. gym

self-service laundry, they do have valet dry clean service but it s kind of inconvenient and a bit expensive

no laundry service in the hotel.

she upgraded both rooms to the corner suite and late check out in the afternoon

the breakfast room service on thanksgiving was poor - an hour late

needs airport shuttle

expensive for what you get, the peleton s in the gym didn t work, the laundry benefit was great but 4 items

is great, as are the facilities generally, the roof top bar, the bathroom amenities, free laundry for gym use

very nice gym with free laundry service

standard king room was a good size, and the gym had phenomenal views including free laundry for gym clothes

we requested an early check in because we arrived on a red eye

gym was incredible, food , service, friendly smile

that i thought would be good is to have a dispenser for washing liquid and dryer sheets in the laundry room

trade center), the spacious and clean room, the kindness of the staff, the equipped kitchen, the laundry room

free laundry

laundry available in complex

there was also free laundry facilities for guests to use, which was awesome

charged us for service they haven t done (overnight, expedited laundry)

no kettle in the room to make own tea or coffee, laundry service was expensive.

pool was frustrating -some beds were reserved and not being used while guests had to sit on the

fantastic pool, excellent service.

really liked our room the style, view, great shower, and space for my husband and i and our two kids (who

i also saw a laundry area

laundry service is not available

it has a laundry room and a gym

should provide laundry facilities on every floor , was only one washer and dryer on the 3rd

kitchen facilities

love the coffee bar in the lobby

wish they had room service but it was not a big deal.

room service, no servi bar, no breakfast, no complementary water bottles in the room

fun to have the coffee bar in the lobby

mistakenly thought my room came with a fireplace

no laundry

no laundry and no breakfast!

the breakfast was very good, with great coffee, apple and orange juice, muffins, danishes, bagels,

room was comfortable and clean, breakfast was great also.

friendly staff, enjoyed the smoking room.

downside is no parking and if u prefer to do ur own laundry no laundry room

though i travelled solo, found many families with small kids, very family friendly hotel

breakfast was amazing

great bar and service

there is a bar and restaurant with excellent and affordable prices

but it's perhaps more for friends or family without kids

apart from 10-12pm it's an adults only (21+) thing with loud music and a bar

the gym didn't have a good selection and the heat was difficult to get right.

you need to pay for the chairs at the pool after 11 am

staff was very accommodating with early check in and late checkout on a weekend.

staff view location room service

the gym was nice and fully equipped

gym, lack of a bar inside the hotel

the continental breakfast was bland, but still ok

my floor smelled like a smoking floor

kitchen and laundry

great breakfast selection with nicely cooked scrambled eggs with potatoes and a choice

to supermarket, in a good quiet neighborhood, nice big rooms with kitchenette, super clean, good breakfast

kitchen and laundry

great breakfast, nice staff, newly appointed rooms and heavenly bed!

no being able to smoothly send out laundry was a bummer

gym very small and minimal equipped , no laundry service, forgot to make up my room twice

no laundry or microwave & jug

during our stay we also attempted to get same day laundry service done 2 days before our scheduled check out

the view of the rooftop bar, whenever it is not occupied by local business kids.

family enjoyed staying for 6 nights positif: - cheap clean and comfort - big room - laundry coin - free shuttle

no laundry, knowing that its mentioned in the description

is difficult to use the laundry machines app inside the laundry room due to no wifi signals available inside

they have a guest laundry room which i liked and it was a walking distance from supermarkets and pharmacy ,so

laundry facility near breakfast room

there is a laundry on the 2nd floor as well as a gym, i didnt use the gym but it looked decent

is there not to like, rooms were clean, breakfast was amazing, a laundry room available for use

laundry facilities sign stated see hotel store for detergent but when we went they were out

i was now not informed about the laundry service in the hotel

laundry in hotel walked to subway right on hudson river gorgeous view of nyc skyline

it is a shame that kids under 18 cannot use the swimming pools.

i very much enjoyed the spa and the food was ok for the price

unfortunate that children can t join the gym or pool

room than the one i had reserved, then they transferred me, but i had paid for decoration with petals and roses

noo kids

no mini fridge. only ice machine in basement. no laundry service, only dry cleaning.

no laundry. could definitely use mpre light.

good wifi

the hotel was clean, in a great part of the city, and had a bar outside which was nice

location, gym actually open (unlike many other hotels now), wifi good, friendly staff, good price during the

room was right next to the laundry chute and every hour in the night, it sounded like someone was trying to

pet fee 150

room was tiny, the pet fees exorbitant - highest i've paid in my life by a factor of 4, and the room was so much

had flown a long way and requested an early check in if possible which was accommodated so we were very happy

friendly staff, great facilities, fast wifi, and great location

spa folks very friendly

the rooftop bar, for hotel guests only, was absolutely beautiful

no privacy in pool

amazing rooms and spa and gym. lovely staff. good location

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

asked about coin operated laundry and they said that there was none

housekeeping is obviously an issue everywhere during covid -bags of laundry or trash in the halls was visible

laundry pickup doesn t work and we had to bring it to the front desk by ourselves

the laundry service was also very useful and quick

no room service, on site gym, or laundry service

the room service open the door without permission

it was wuth little kids that just wanted to sleep late at night

with 6 kids under 8 splashing around yesterday was like a kindergarten

than decent gym

location was great. room service and mini bar very nice

room service forgot several items

we booked it because of the history, (just kids, sid & nancy etc) but had no idea it had been recently renovated

the lobby bar is the place to go after a long day out in the city to relax and enjoy the stylish decor and of

great variety of restaurants, clean and spacious gym, sauna, bar and breakfast, and great staff

this started from the gentleman who opened the hotel door to the check-in desk to the spa personnel

on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just

breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as

the food is horrible. the room service is subpar.

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

there's no restaurant or laundry service for guests

there is no laundry

rooms were not ready due to laundry situation did we had to wait for a king time in a back room

the check-in process was easy and they were able to accommodate and early check in for us

location near canal st. (close to soho). safe neighborhood. very clean, spacious. gym.

hard for two to do room service- guess i need a bigger room

had i only had time for the spa -- anything japanese inspired is sure to be incredible

wifi sketchy downstairs.

the gym is great and we always got in when we wanted

but particularly the courtyard and drawing room reserved for guests , and the lovely pool

i also used the dry cleaning service which they have express service and delivery the laundry to your room

the room was clean. the laundry facilities were a life saver.

spoke to several people at the front desk to get help concerning the laundry room

location, laundry available, nice stuff

in addition there s laundry facility in basement, which is important for long

no laundry/dry cleaning 3

of accommodation i expect coffee to be available in the morning without having to pay $27 for room service (pot

was issue with room key had to be fixed 4 times brfor3 i was moved wifi terrible the staff had a very unpleasant

restaurant was very good and room service was lightning fast

pet peeve: no suitcase racks in room

there's a laundromat just 6 minutes away where you can do your laundry

wish laundry facilities were available

we got up to our floor at 5pm (an hour after check in) there were piles of garbage bags and dirty laundry all

the lobby and front of hotel was dirty, trash everywhere and carts of dirty laundry

to argue over the kind of sheet) and he said if i really needed one he would have to go to the laundry room but

in our room at the second floor ( i believe it came from the washing machines of the hotel's laundry)

very accommodating staff, allowed early check in at short notice. great location.

but since i was there just for one night with good wifi connection it was not a big problem

wonderful staff, well designed gym, extremely clean

there is a bar downstairs where we had breakfast the majority of the days

the pool was very small. but still a luxury having one in soho

in room dining for breakfast was brilliant and they have a fine selection available - with very prompt and

also the breakfast was very good

breakfast is delicious

great view of the city and the gym was nice

on top of that, every day there were laundry bags piled up right outside my room door, making it difficult to

property smelt of weed and the staircases up to the rooms were covered with bin bangs and bags of laundry we

the fact that there is no elevator, no laundry and i had issues with the wifi in my room

very clean, good wifi and friendly/helpful staff

only complaint is spotty wifi and limited plugs in the room

laundry service is embarrassing

also it says in the site there is 24 hour room service

wifi also not super strong

nice rooftop bar and cool asian restaurant in the

room service was great. wonderful breakfast in our room. staff was freindly and helpful.

we did not eat at the restaurant, but the bar was great and the bartenders were super friendly

the continental breakfast was appreciated and likely rare for a hotel in lower manhattan

comfy bed, lovely bathroom, great breakfast and bar downstairs

the free wifi worked great

wifi wasn't password protected, which work users won't necessary like - i ended up tethering a lot

we had a really loud laundry room-like noise coming and going, i have complained 3 times about it to the lobby

my biggest pet peeve, however, was the fact that the soundproofing is really bad - you can hear absolutely

the bar and staff and the breakfast

wifi was very good

the location was so central and the breakfast was exactly what i needed

the lobby is just a 1/2 basement entryway where they have all the laundry for the building being

could use a basket to place dirty laundry or towels and the bathroom floor could use a rug,it was cold

no laundry bags provided even when requested

great, fast, free wifi was the highlight for me

the only drawbacks were the single, slow elevator and the spotty wifi, both mere annoyances and completely

like stale laundry or something- hard to say

room was in a basement next to laundry, housekeeping, etc

also disappointed that didn t have laundry for

they initially gave us a room (#108) in the basement/next to housekeeping-laundry, etc

laundry service far to expensive

early check in,easy.

asked about early check in they made us pay an early check in fee cash

free breakfast the staff was very friendly and the rooms were really clean and smelled clean

the parking space

the parking lot was great

guest laundry is convenient and well-priced, compared to other hotels in the area

laundry service was not available

when it arrived staff got in with laundry carts and we had to wait almost 20 minutes for next

when it comes to facilities, the laundry on -1 floor came in very useful

convenient laundry facilities also

food, drinks, room service, laundry services, etc very expensive

there’s a nice small park for the kids

and restaurant, bar were very spacious and conducive to meeting w/ people

a criticism as such, but shame roof bar closed during our stay but didn t spoil our trip as lobby bar was fab

room service menu could have more variety and better selections.

shower took forever to get warm, laundry was not delivered (had to call)

would be nice if there was a spa & gym

central downtown location comfortable, clean, quiet room new facilities, including the gym

bed and pillows were exceptional. gym was small and efficient. peleton bike!!! yes.

the wifi was slow

we asked for 3 laundry bags and only one was given

no laundry but good room service

i can buy take out from chinese restaurants nearby while kids at hotels

has no room service at all

is excellent, seconds from the subway, opposite a great bar and convenient for brooklyn, downtown and all

gardens and times square, maddison square and new york in general staff were excellent excellent laundry just

they also lost items of my laundry and had i not noticed they wouldn t have sent me the replacements

missed out on room service because it closed at 11p which is reasonable, but 12 midnight closure could be fab

location, clean rooms, free standard wifi, put a mini fridge in our room for us, we were able to check in a few

maybe a larger gym? but that s only if i really have to think of something negative...

because it has a whole foods market and a laundry nearby, safe neighborhood

laundry

items such as laundry detergent, snacks, dryer sheets, and water are available for purchase near the front desk

it smelled like sweat or unwashed laundry

they have a visitor laundry room, which i found it very useful

was on floor 42, and i feel like in the next room or straight above there might have been a laundry room with

hotel is extremely expensive, including the restaurant and amenities like laundry

no rooftop pool, sauna or gym.

room service coffee was terrible and it was an ordeal trying to order breakfast.

gym was well appointed and staff was friendly

a mix up with our laundry meant we had some hassle on our last day

i had some laundry done overnight which didn't come back till 2

window overlooked an alley and it was loud with the laundry pickup and the trash pickup late at night

gym was fabulous

staff not very helpful, room really noisy- think we were maybe below a kitchen

room service only at dinner

we were offered passes to a gym that was located quite a distance away (after i asked if there was any alternative

the coffee machine was hard to use - needs to have some more amenities there should be room

ordering room service was a disaster

have to pay for wifi

were smaller than expected no laundry service within hotel but there was one around the

room service didn t have a great variety to choose from for such a long stay it would have been

large rooms. modern. clean. inviting staff. trendy bar and dining area.

we didn t eat here but did have some drinks at the bar and it was really welcoming and warm despite the cold

i like ice, probably a little too much and i wish that there was an ice machine, however, room service to bring

there was no breakfast and no laundry room

they didn t have laundry facilities

but i feel that any blood stained bedding or towels that isn t able to be removed in the laundry should be

there is no laundry room, no water station

have given them a 10 had there been laundry on site as advertised

stairs outside led to area where they are currently storing laundry and garbage

basics like tissue box and laundry bags not in room

the laundry, ice machine, coffee is not available and the room is too little incomfortable

everything was very clean and smelt like fresh laundry

there is no onsite laundry

laundry cart left in front of our room leaving little to no space in the corridor to pass

is expensive a laundry cart was left in front of my door the entire time making passage narrow and its ugly

we were also next to the laundry chute/storage cupboard and the cleaning staff continually slammed the door

i would be great if it has a laundry

but as we were there for 8 nights, a laundry room would have been ideal in the basement

staff, clean rooms, speedy elevators, great common area with large screen tv, nice restaurant and bar and cool

super clean hotel. kids loved the game room.

great location on the edge of hells kitchen ,friendly staff and good gym facilities.

they have a workout area in the room, leave you makeup wipes, wash your gym clothes for free

friendly staff, easy check in, lovely room, comfortable bed and pillows, great breakfast esp the orange juice

me twice for our stay, also sent out washing to their dry cleaners when we booked to have a laundry pick it up

bonus point is that the gym is

great location; clean , well designed room; attentive staff; well equipped gym

did not participate in breakfast

gym could ve been bigger

laundry service - if there is an exclusive agreement with the provider of the service it should be

laundry service arrived more than 2 hours after the listed

we were always waiting for elevators to arrive, and so were the staff, with big laundry baskets

no pool and no laundry

also customer lifts used by staff with dirty laundry and

also, there is a laundry room where you can pay 2 dollars to wash and 2 to dry, very convenient for long trips

location was great. staff were helpful. laundry facilities we helpful for us.

the hotel also has a laundry for guest use

laundry dumpsters they leave next to the entrance is insane, they should not do it

facilities not working - ice machine and laundry coin change

good place to stay in, close to center, nice staff, laundry machines

the hotel was great too - decent breakfast, fast elevators, gym, even laundry room, which we used

facilities were great bonus was the laundry area for travellers who needed to do some washing

free breakfast, laundry facilities, close to penn station. nice staff.

room on the 9th floor had several amenities such as laundry bag, hangers, iron board, safe, steamer, microwave

we enquired about the laundry service and it would have cost anywhere from $10-$18 per item (even for individual

laundry:very very expensive

have coffee machines inside of the bedroom and there was a bit of issue when i wanted to use the laundry services

(they do have an adapter kit for purchase in the mini bar however

wifi

some problems with laundry - lack of sheets or towels on some days

they promise a rooftop bar, laundry possibilities, cocktails in the price, but there's none

the hotel does not have laundry

00 for early checking

good location but that was about it. only stayed there because it was pet friendly

no laundry service, just dry cleaning

we were also shocked by how pricey their laundry service was and ended up washing our laundry in the hotel

i seen cleaning services-no charge, laundry-charge, dry cleaning-charge

return of laundry clothes came just slightly later than expected on one of the days

very small room, no coffee maker, no on-premises laundry

24hrs coffee would have been excellent(especially in winters) and in hotel laundry room can help for people

no laundry facility on site

wish property had laundry facilities

later they informed me they hadn t found them, but they were checking with their laundry provider

the hotel comfortable with good facilities (we liked the gym) although the hotel plan showed laundry facilities

didn t have laundry bag at first in our room and the its price tag

wish they didn't put the dirty laundry by main lobby in front of the elevators

smart room, excellent shower and small but well equipped gym.

jasmine was a great help! room was great. room service was amazing! we had a great time!

t get the wifi to work

service and attention to detail from the laundry to room service and housekeeping

room service: 1 coffee is $9 + tax 9% + tip (20% nicely added so you don't have to count) = $11

service and attention to detail from the laundry to room service and housekeeping

24/7 room service

breakfast is very good. we ve been having room service. service was fast

soundproofing room doors to avoid noise from hallway. small gym with booking only.

it would be great if the access to the gym were more flexible.

bathroom very small and difficult to move around, broken window, very noisy ac, not very clean, room service

large room with amazing bed and shower. delicious room service

a little more room to sit at bar area off of lobby would have been nice

are very loud, a lot of noice during the night since we had a room on the floor where the laundry room was also

it did not have a laundry facility on the premises.

one busy afternoon during check-ins both elevators were occupied by staff with hotel laundry and the other with

some floors had a bad odor like dirty laundry

the hotel does not provide a laundry room

there is no laundry and the gym is very small

breakfast was

as room prepped for two people on arrival and each day by room service

is clean, warm, daily room service and in a great location

very tight rooms and corridors. gym equipment limited. outside smelly sometimes.

when i reached my room, there were no towels at all because the hotel s laundry had apparently arrived late

they had a safe when they did not, said they had a roof top bar but it was never open

and laundry bins were stored outside near the entrance which made the hotel feel shabby

didn t like the bins/ recycling/laundry carts etc right outside the front door, gave a really bad first

laundry, subway, groceries and breakfast/lunch/dinner just a quick walk away

location: rubbish and laundry bins at the front entrance (all the time

a bit outdated, but clean rooms and a very well maintained restaurant and bar area

very quite and spacious. excellent wifi. convenient with coin laundry.

understand why they need to have coin operated laundry and dryer

laundry and dryer charges was a bit unnecessary i feel given hilton brand.

there's coin operated laundry, which i found helpful

laundry was expensive to do but that s a personal thing to do and not mandatory

in the hotel you can do your laundry, buy snacks, even use a microwave to heat up food

laundry

we were able to do our laundry in the hotel

we liked that the hotel had a self-service laundry room

there is a laundry in the hotel which is very convenient

we were not told before arrival or upon check in that we got credit towards laundry and the cafe per day - this

every day there was a $30 food credit, $40 laundry credit

it was amazing that they gave 30$ to redeem to breakfast/laundry/drinks

in room which is usually standard at this level and price range went for us open and tv since wifi signal did

no room service.