woken up at 7am on the sunday morning by the linen laundry company dragging trollies across the car park and

95) by room service as that was the only food option available

gym on site is fantastic and a great size

reasonable wifi throughout

at the bar and meals were on the heavy side but i suppose that goes with the surroundings

room was really to hot as above the laundry

the food tops and the bar was ok

breakfast was fantastic as always x great location and pet friendly shops amazing coudnt ask for more

as it was new years eve with kids we expected better

also paid 10 for late check out at 12 to have cleaner banging on door at 10

bags of laundry lying round in the corridor for days

tv didn t work in the kids room

shower was powerful all in all we would definitely go back many thanks ud83eudd29 *one thing the pool is not

tv didn’t work in the kids room

it was clear staff was excellent only thing pool was still closed

also the maids were doing laundry in the afternoon while i was trying to make up for lost sleep during the

excellent breakfast and very comfy beds , only downside was wifi was not that great , very slow

breakfast was a let down just the hot stuff

food we got on room service was delicious and so was the breakfast

room service, luxurious feel of room.

on my arrival when i was parking my car some old lady that dose the laundry was very rude shouting and telling

was a scruffy filthy place it s nothing like it s advertised it has no laundry facilities or pool or sauna

food was lovely the beds were comfy staff lovely and friendly the pool and jacuzzi were lovely we would stay

clean room and we got an early check in.

a bit dated in places. spa facilities closed still.

bedding/laundry still could be better

for incidentals so every extra charge had to be paid for on the spot: bar drinks, lunch, dinner, laundry, etc

gym is small

with a both and shower, extremely clean, good facilities, extremely generous parking spaces, fast wifi and quiet

the bar area is beautiful

venue in the middle of southport ideal for the local attractions and for us for the golf very well laid out

staff very pleasant and polite, nothing was too much trouble, nice food , good atmosphere in the bar and eating

efforts to provide early check in although that didn't prove possible

bar area and staff who were professional and accommodating

com and it wasn t unpleasant for an overnight stay before my golf round

old staircase, laundry bags everywhere, no restaurant and small rooms

no bar, no room service, signs on the floor rather than walls, no disabled room despite a call and email

got a complimentary breakfast, as we could not get wifi

booming very loud couldn’t turn the tv up as there was no point as the music was loud we had kids and they

best in room wifi of any hotel

of bags of laundry outside the room both on arrival and departure

rooms and laundry spotless

downside was the shower and bath etc were just a little outdated, there was a few laundry bags outside our room

wifi was very good too

wifi was a bit slow

bathroom no shower gel. lucky i brought some. no laundry service. i will know next time.

i don't understand why the charge is per night when no extra laundry or cleaning is needed after the first night

quirky building with gorgeous furniture and architecture big comfy bed free parking and delicious breakfast easy

location, affordable in comparison to others in the area, pet friendly

property comfortable and pet friendly even they even cooked my dog 2 sausages for breakfast

free on site parking and really friendly hosts

rooms are basic would recommend to friends and family would love to stop here on a match day kids enjoyed there

the shower wasnt very good. there wasnt any eateries in walking distance for kids

lovely big park behind for walks and kids play area

a spoons nearby for a cooked breakfast if preferred, staff were very friendly and welcoming, good bar area with

pool ,the jacuzzi the rooms are exceptional the staff are very polite and helpful i haven't tried

staff all friendly hotel spotless room service food was

the late night room service was shabby. had hardly anything of an already very limited menu

as we were checking out very early the following day, she arranged room service for our breakfast as the

sadly we didn't have enough time to use the pool but we will

no same day laundry on a saturday

i got out of bed and it was the laundry being with taken away or delivered

distance out of town . messed up our laundry and taxi

green towel laundry policy, explained by notice was not followed by staff

so we were trying to decide room service or bar etc and choose bar because on the menu downloaded on your site

no laundry facility the shower didn't have a door/ curtain room 212

dinner was slow we waited over an hour which we didn t mind as staffing in kitchen was low but this was

very comfortable room with tv and easy access to wifi

pool was lovely too

after a long day and just wanted a shower and something to eat but discovered they don t do room service

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

the breakfast buffet style was good

cept spa) - spacious room - tv channels - early check in and late check out

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

i liked more was how easy was to get a late check out until 6pm without any charge and actually promote it on

had some dirty laundry left in our room

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

excellent location with a very good breakfast.

had three kids who just had toast and they wanted 68 shocking and the attitude from the ladie she says one

the room service menu was extensive and had lots of options

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

gym facilities very compact but had everything necessary

gym which was handy and one of the best breakfast spreads ive ever seen

we had breakfast as part of our stay and the selection of cereals and other options were again to a high

not being able to have my room early

breakfast was lovely- service a little slow but think that was due to lack of staff

to use the pool especially after paying 100 pound each for spa treatment

issue with accessing gym some drainage smell issue with shower

great location, staff where amazing. hotel bar staff were great and made you feel so welcome

fickle i know but no toast or fruit on the breakfast room service menu

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

24/7 room service is also a good added bonus and offers various options at a very good value for those

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

also the tv in the bar area where watched the football world cup was really small they should upgrade the

the beatles theme tesco express right next door close to bus and train station kettle laundry close

staff were rude asked for early check in was willing to pay told

property was good value for money, had all the necessary amenities (kettle, wifi, hair dryer), beds were clean

early check in was not an option and they don't accept cash

on arrival the staff had left a lovely note, a bottle of prosecco, chocolates and rose petals on the room for

the laundry service was very expensive.

proximity to the docks and the city centre meant we could easily walk everywhere with two young kids

that the hotel and spa were really well appointed and staff were friendly and helpful at all times

gym was really good for a hotel and the swimming pool a great extra

staff were very rude when the gym was closing

they set the room up with chocolates rose petals and prosecco for our anniversary tht was lovely

great wifi according to the kids and we were nicely located for the albert dock and the city centre

issues with the train being cancelled the hotel staff let us have late check out very last minute as we were

late check out was a bonus

great location, friendly staff, and kids eat breakfast free which is a rare bonus

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

of room plus dining room nice helpful girl in dining room and cleaner who put wifi on for me the meeter and

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

to be a slight problem with midges(small flies) in the bar / restaurant which i noticed at night and in the

fact that to use the indoor pool we had to pay 15 each as it was part of the spa, if we were using the spa

there was a laundry service but also facilities to use for free

the staff entering the laundry cupboard in the early hours

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

can walk everywhere many option on places to eat around close to train station has complimentary laundry

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

no laundry facilities. needs more hooks in the rooms to hang towels etc!

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

wifi was slow

speed of wifi is not goid

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

nice cooked breakfast good location to shops great bar polite staff

wifi good, comfortable bed and clean linen

fantastic breakfast

good choice for breakfast. helpful and informative staff.

was no information in the rooms regarding wifi log in, we had to ask at reception

clean, welcoming hotel, friendly staff at reception, bar and at breakfast

beds were comfortable, pool was small but the kids enjoyed it

bar on site was decent for a late pint, and breakfast was good

was overlooking the bus station and casino, very noisy all night

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

no laundry on the weekend.

laundry left outside our room for the whole stay

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

my kids now want to 'live here'

the gym was cool - looked like an underground night club

a dreadful noise was coming from the kitchen or laundry at

wifi good, laundry

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

spotlessly clean helpful staff castaway bar

cooking or laundry facilities

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

the beds were comfy and the bar attached was great

perfect location nice room, i booked a double and a family room. good wifi friendly staff

good location, excellent wifi, fridndly staff, nice bar and clean

great laundry round the corner

rooms were clean and fresh laundry every day

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast

fab breakfast ,great cocktails in the bar .

they offered us their early check in and helped with accessing the room prior to the official check in

laundry not collected.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

room service and 24 hour reception

dinner was excellent and room service too

friendly staff, good choice of food small gym was ok

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

size family room - everything you needed staff helpful bonus to have blinds and curtains - the kids slept in

great hotel, staff really helpful, very central, wetherspoons accross the road for breakfast.