also, laundry facilities at hotel made it nice to not have to bring home dirty laundry

room was clean, guest laundry unfortunately not

pool closed due to weather

i drive an electric car, and he stopped me in the parking lot to let me know that the hotel had free chargers

easy to find. knowledgeable staff of the area. ample parking. nice pool area. comfortable beds.

the only thing i didn't like was there weren't many parking spaces in the parking lot

breakfast was amazing

location was great. did not do the breakfast!

pool wasnt open yet. wasnt the motel or the staffs fault. inspections, ya know.

parking was limited on saturday when full. had to use adjacent lot

we had to ask for a room card, so we wouldnt get lock outside and we were able to go into the laundry room

the neighbors had kids that screamed all night.

i like the fast wifi,the pool and the gym. the room was also well kept.w

the bar and the indoor pool was close

pool and bar was closed because of covid

guest laundry did not work at all

sometimes very noisy and laundry was always busy.

cleanliness. breakfast was great

the parking lot is kind of dark. it could use better lighting.

no pool wasn't open

they need a laundry room for every floor

the laundry room could be a little bit cleaner but i am not complaining

put me next to equipment room and across from laundry when hotel was not

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

the kids loved the breakfast. beds were comfortable and well made.

i wish they had laundry services at the hotel.

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

was near lots of noisy areas such as the laundry room

was above great for money g r eat the problem i had was we use inns and suites for there indoor pools the

breakfast was delicious, rooms were clean, air conditioning worked perfectly, bathrooms had plenty

all the work trucks in parking area, difficult to park close to door

pool was closed.

we had to get a laundry person to assist us

the breakfast was delicious.

everything was great. wish there was indoor pool for kids

it was memorial day weekend...no swimming pool. very poor planning. very disappointed

pool not heated and opened

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

i wished there was a quest laundry

we liked the overall experience. the spa tub,the breakfast the service.

towels and washcloths smelled of mildew. wifi went in and out.

their laundry

clean room was spacious my kids loved the outdoor pool i would be back to this hotel for my next

the couch was dirty looking- i wouldn t let my kids sit on it

clean room was spacious my kids loved the outdoor pool i would be back to this hotel for my next

they were pet friendly, i don't have a pet ,but it was kind of cool.

no detergent machine in laundry area ahhaha

very good, clean, new, good laundry, good staffs, friendly.

not too many food options for breakfast.

wifi and location was good

we asked for and received a late check out

she offered to clean the room but she was doing everything else like the laundry, checking people in, cleaning

clean rooms comfortable beds laundry

nice little spot. we enjoyed the outdoor pool.

breakfast was good and had a nice selection

everything was great! breakfast was good!

pool was closed and breakfast was limited

the pool was so nice and warm

the fireplace in the lobby was nice

the gym room was small.

the breakfast ud83euddc7

did not realize it was a pet friendly

breakfast, happy hour, rooms, pool, gym

and gym were closed previous event caused them to run out of certain food last day construction caused

also we ordered room service and in the morning our tray was still outside the room

the grandkids loved the indoor heated pool

not enough people in housekeeping to get the laundry cleaned and back on the beds

pool room was cold as well as the water

the bar and kitchen were very nice. i liked the pool and hot tub too!

really well to much chlorine in the pool but it still didn t stop us from getting in overall it was

it was very clean and parking was a breeze.

at night, we weren't able to close the drapes to shut out the lights from a nearby parking lot.

breakfast good, parking okay though cramped for a big van, great location.

booked specifically because of the pool and it wasn t available most of the week

lots of parking

me booking my trip when the pool was closed but my spa tub made up for it

didn't have laundry powder available to purchase for their laundry machines

on top of that the room, laundry, and even parking was perfect

nice hot breakfast and seating area

only thing i didn't like that was i forgot to pack a bathing suit to go for a swim in the pool.

wifi was very slow but the hotel was maxed out so it is understandable

laundry room venting machine had thing in wrong slots still after three day being told

bed was hard and the room was next to the laundry room, noisy!!

used the laundry

our room was directly across hall from laundry!!!

most of all i loved that this hotel was pet friendly

laundry facilities

paying for laundry

loved the breakfast and it was good that they had laundry facilities

room layout. space. quiet.very clean. full kitchen

small pool

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

hotel was conviently located, nice breakfast, easy check-in and check-out, sufficient parking

everything was very nice except for the limited parking, but it did work out.

parking was limited

the location was in a curve, and it was difficult to see either way when trying to leave the parking lot

bar / kitchen, sitting room, two section bathroom etc

i told them i would be traveling with my two kids and even booked a room that was said to be big

the breakfast was great

kids running in the hallway on the last night and the people next door was loud

parking was very full

didn t have any plastic laundry bags

the bar and little cafe were closed, which isna ? ? t their fault, but a bummer.

i would like the pool to have been at least six feet, lol

even helped with bags because i had small kids

in fact went to the embassy hotel to get a better bar and restaurant service

also love the fact that it had a laundry facility for the guests

parking isn't that desirable, but its not a deal breaker.

no indoor pool

and pool were not accessible

the smell in the room smells like a gym

laundry service, fitness center, snacks and drinks available 24/7

the pool was closed

the pool was kinda cold

deposit for pets is little high

the kitchen /dinning area was a bonus for me

everything including the pool and laundry room.

spacious room, laundry area, and good location

we could hear every door shut and the laundry room 4 rooms down the whole time

staff very nice ...good location ....perfect fit laundry room big plus

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

nice selection of breakfast food & beverages. fresh!

and updated rooms and a great breakfast

the morning breakfast was delicious, and the hotel in located in an area with eateries, a movie theater, a mall

doug was the best and breakfast was amazing! staff are the best. thanks for a great stay.

very clean, quiet and location and breakfast was fantastic!

asked for a non smoking room but the room and the air conditioning and the bathroom vent all smelled of

at least the tv worked and we had free wifi

breakfast was hot or cold cereal, two choices of yogurt, and waffles

we were not a fan of the bagged breakfast option, seems like they didn't have enough supplies.

i requested and paid for non smoking room

the staff is very friendly and helpful the decor is stylish. i love the gym and pool.

paying for parking, breakfast, and wifi

was clean hotel with a nice pool and exercise room

exterior pool on the main level looked pretty inviting

pool was advertised as heated, it wasn t. limited breakfast and lunch selections

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

the bed was so comfortable. slept like a baby even my kids said it about the bed.

the front desk staff, house keeping, and breakfast bar staff were amazing.

i will be glad when we re able to enjoy the bar and restaurant, still close due to the covid

rooms, guest laundry on site indoor pool,spa, and exercise room

the rooms were nicely remodeled and staff was personable breakfast was good

like to have more useful items in the kitchen as well as ice in the refrigerator, perhaps a larger refrigerator

beds were comfortable and the gym was

variety of breakfast options and gym room open till 10!

therefore, i am requesting that our laundry services at the hotel be provided free of charge

there is also a laundry room for guests staying long enough to need it

the wifi wasn't the best. ended up having to use my hotspot.

the location of the gym was not good

it didn't have a kitchen to give you a good breakfast only food like you get off a lunch truck and you said

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

breakfast isn't included and neither is the laundry room

had to drive our wet clothes to a laundry mat to dry them

the laundry app wouldn't work so we couldn't do laundry .

there was only 1 guest laundry facility in the whole building of 5 floors

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

room was close to ice machine, elevator and laundry room

spotted just down from our room there was a laundry with washer and dryers large too

location was great. room was clean. breakfast was good.

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

pool closed too early

just that if you have a pet, you can't have a smoking room.

loved the fact that the pet-friendly rooms were on the first floor, thus minimizing hassles when bringing our

was no breakfast served

like the free parking

the eggs for breakfast were very salty.

breakfast was a plus and it was delicious

no inside pool

i don't like the way they don't have a laundry room.

sufficient gym

we also loved the pool

there was construction next door which impacted parking and not able to take individual creamer packages for

wifi was out the entirety of our stay which made it difficult to catch up with work

was soooo comfortable and laundry was free which was nice to be able to wash a few things before we went home

staff was friendly room was clean free laundry was great food pantry was stocked

comfy beds, soft thick white towels and free coffee and free laundry

clean , free laundry service , everyone so pleasant and welcoming

my accommodations the ability to do laundry the location and the staff .

it needs a fan in the laundry room! super hot in there when doing clothes.

needed laundry bag in room.

laundry not working well, as well the clothes come out smelling really bad

i loved the gym and everything was clean. laundry prices were great!

laundry equipment needs to be updated

hotel has a fitness center and laundry available

good location and glad to have laundry on site.

our room was right next to the laundry room so we heard washers and dryers a good bit

the wifi was slow and unreliable during my visit, and it seems to be in a gps black-hole.

i like the wifi, breakfast and friendly helpful staff

the laundry room is a bit warm but was very appreciated a little expensive

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

laundry, spacious, great great breakfast

my kids enjoyed the quite. the breakfast was also good.

my kids enjoyed the quite. the breakfast was also good.

easy to check in and check out. very clean and laundry is very easy...

could use some updating in the rooms. pool could use some tlc and updating also.

parking is not adequate

i breakfast was okay. it could have been better, but it's a hotel not homecooked food.

the breakfast could've been better. overall, the stay was great!!

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

location was great, kitchen had a lot of amenities that we loved.

nice to have a mini kitchen with dishes etc

breakfast

parking was easy and convenient

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

room service was closed on saturday

did not receive room service

the bar... and room service

clean and good facilities hot tub gym business center good breakfast

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

of the pool

nice beds pool and front desk is extremely sweet and got me in my room immediately

the bar was out of a lot of ingredients to make drinks with

the bar and food area should stay open a bit longer

the laundry room was out of order. i really needed that for the amount of time we stayed

i basically had to conduct my own room service and clean the entire room with my own cleaning supplies to spend

the breakfast hostess was excellent and delicious

breakfast was good

i did not like the fact that outside construction limited my parking options

there was plenty of free parking

nice stuff!! good service. very clean! pet friendly! value this money 100%

the swimming pool wasn't the most presentable

friendly staff, breakfast included, pool

the parking lot is a bit crowded when you have a big vehicle

the laundry person had disappeared on her so i had to go get them which was fine

friendly staff. breakfast included. laundry available. we'll situated.

there are a lot of dining options in the area of the hotel, and there were some covered parking spots

the pool was inside and very small!

the location is great has truck parking.

the room had a full kitchen with a refrigerator in a microwave no stove

had to insert your room key in a slot by the door to get some of the the lights to come on in the kitchen area

gym

breakfast was great. my kids enjoyed the stay.

was good, bathrooms were nice and had small kitchen which was handy

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

no personal laundry service and no free breakfast

person at the desk indicated that the bar was open until 12

staff location bar resturant atmosphere

need a hook or bar for a towel within easy reach when getting out of the shower

the gym on the top floor was fantastic, with beutiful views of uptown charlotte

kids friendly , room was very nice

did not like that the gym was not available for use

no room service for breakfast on monday

is definitely comfortable in terms of facilities and wifi reliability for a business stay

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

guest laundry should have contactless option to pay for the service (actually, coins are needed )

laundry room provides detergent and has coin operated machines

comfortable bed, very clean room. laundry!

breakfast was good

room service was fantastic

pet friendly and responsive to covid protocols

limited spa facilities

location superb and enormous bathroom with a tub! handy gym too!

tub faucet leaked and room service left a dirty drink mixer on the wet bar

spent the weekend with a friend, we enjoyed the spa and the restaurant in the hotel

spa was nice, but there was no option to add a customized gratuity--- 20% was automatically added,

was really challenging coming and going, room service was just okay, we were placed on the event floor and there

guests on either side of us, plain bedroom, creepy artwork in room of women with no eyes, no room service

i loved the convenience to the belk theater, and the rooftop bar was lovely.