only thing i would recommend is that when checking in, maybe inform people if doing laundry (on floor 2) that

possibly a small bar out by the pool one elevator was broken

room was perfect, some space to relax when the kids are sleeping

if the tv and wifi would have work it would have been nice $177.00 and nothing works terrible

the staff is amazing, breakfast staff in particular worked through a huge rush for breakfast from 7am-8:30am

) and there is also a guest self laundry

big room, spacious bathroom, nice stuff, good breakfast

excellent breakfast and the coffee was excellent too.

somehow they put breakfast together

pool was kinda small but was nice. no hot tub

staff was amazing, from check in to needed help with the laundry and checking out

left our laundry bag

wanted to do laundry but you had download an app to pay. so i wasn't about to do all that.

kids knees were solid black after playing on the floor for 10 mins

a secure wifi network.

also, the breakfast was nice, a variety of toppings, fruit, proteins and dairies, super friendly for the

breakfast was exceptional, plenty of choices

the kitchenette included an almost full size fridge and was well equipped

it really needs a table you can eat at since there is a full kitchen

group from miami (20 including kids) took the entire pool and bbq area for 10+ hours blasting loud cuban music

the pool not very inviting

no room service

little lizards everywhere running around the kids thought that was an absolute delight

website doesn t specify a pet fee and when i called hotel to ask about weight restrictions, i was told their

bar area

pool wasn't recently cleaned

no wifi password in room

also, i was told conflicting times for the hotel shuttle from hotel staff and that uber picked up from rsw

i booked and read your amenities i was under the impression you have a bar would be more than 4 seats and food

in close proximity to shopping and restaurants nice clean pool

airport shuttle

close to the airport and there is a shuttle service

the breakfast was very satisfying

pet room avenue easy access to outdoors for late night potty

due to covid there is no hot food service, we did get a bag breakfast that was loaded with food.

beautiful pool: social hour; comfy bed and linens: spacious room with full kitchen

staff non smoking exceptional room kitchen in suite wonderful shower pressure complimentary breakfast

shuttle service, halloween happy hour was fun, delicious and lively

then the free full breakfast and dinner with free

having the suite with full kitchen

and was able to do laundry

amenities, flexibility with parking our trailered boat, pool/spa was well-maintained

we needed an early shuttle, plus somewhere to eat, and have a drink. bingo!!! had it all!!

it's a perfect location, the pool was fun, and we slept well

welcoming, central location parking was easy. food beverage in lobby was convenient

breakfast had all the basics for an excellent meal

absolutely loved their breakfast

staff friendly good breakfast

breakfast is above and beyond a typical breakfast

didn't make breakfast.

tub was clogged, floor not vacuumed. needs more than one laundry facility

the drivers of the shuttle are genuinely kind

the bar staff was amazing.

i appreciated all of them, the pool and bar were perfect

the bar and pool were top notch and the gym was one of the best i ve seen in the area regarding hotels

i do wish there were some minimal kitchen supplies

you get a kitchen but it's completely bare

seemed as though this was a busy time for pool and bar

phone and wifi connection were not great.

was not great, drinks over priced and not good, restaurant was closed the entire time of stay, spa was closed,

many activities for the kids, everybody was very nice

love the grounds and all the activities that the kids can do

laundry location. ok

tenants that live there long term are always in your business & i used their laundry facilities to wash my

rooms were very clean, beds comfortable, staff very friendly, had a cool night vibe and bar area, the restaurant

no one tended the breakfast

the pool water and pool needed to be filtered a little more

no computer room, laundry room costs high

pool is a bit small.

love the breakfast. great service

they were extremely small and felt more like kitchen towels than proper pool towels

friendly, helpful staff beautiful breakfast with ample item selection

no place to do your own laundry

location it is walking distance to the promenade. pool and outside restaurant.

no reliable wifi

lake house bar and grill was attached to property and next to pool

tv kids on the old out of date style and did not have sports channels

there was no laundry bag

everything was immaculate, the pool was a decent size, the breakfast was fantastic with a lot of options, coffee

the rooms, gym, breakfast, service, parking

the hotel was close to rsw airport and the shuttle service ran on time

excellent shuttle service to airport and other local restaurants/destinations, amazing breakfast, pool looked

location, all staff friendly, rooms clean and modern, breakfast great, swimming pool off the breakfast area was

wifi was open

we had a 3 night stay and did not need the noise of the parking lot

room was immaculate. location perfect. parking excellent.

lovely pool area very well maintained hotel with superb staff

first room we had was on the 2nd floor and we were right beside the laundry facility

the traffic caused a real issue getting into the parking lot

very expensive room rate and expensive $150 per pet fee!

all great (room size, swimming pool with jacuzzi, location, service, breakfast, car park).

chose the hotel because it is pet friendly

will stay again for that ceiling fan and in house laundry!

laundry machines were dirty

laundry was out of order

the fact that the laundry room closed at 10pm

shuttle to airport and walking distance to eat at a nice cracker barrel restaurant

the wifi was down

after pulling into the parking lot for q

parking was a little cramp, but thats due to the neighboring hotel

that it is pet friendly.

i had a roach crawling above bed on second day . i had to reconnect wifi 4 or 5 times daily

everything except laundry staff noise!

room 134 next to laundry

only thing i didn t like is that the wifi connection was not secure, so i didn t use it

very clean! very friendly helpful staff! breakfast was great!

she was uninformed about the shuttle services and was talking trash about her manager to customers

also the laundry service was superb and cheap

the gentlemen who drove the airport shuttle was wonderful too

easy directions, friendly staff and good breakfast

breakfast bag, but these are the times of covid

the rooms are good size, the beds are amazing, the pillows as are the best i used in a long time, wifi is very

clean, friendly service, large breakfast selection.

location, ample parking, adequate room size/amenities, ok value

clark at the front desk was very friendly and professional and the next morning our breakfast was very good

and parking was not an issue

good breakfast, fast internet

laundry and gym free to be used

the free laundry is plus for me, also the pool was nice

i loved the free laundry facilities

hotel has a lot of imenaties, pool,work out room,free laundry and each room has a kitchen in it

guest laundry is free and a real plus because of my extended

very clean. has a restaurant and sports bar on site. appreciated the laundry basket in bathroom

the rooms that are large & quiet, the central location, plenty of parking, the fitness center, laundry, lobby,

very helpful members of staff at reception. excellent area and ample parking!

only thing i did not like is how early the restaurant closed and the wifi was an additional charge

good parking availability, general accessibility to facilities ( gym, pool), clean and solid

paying so much for laundry liquid

our room was right next to the laundry room and sonia was quite noisy.

breakfast! clean rooms! clean hotel great people pool hottub guest laundry safe area

$5.00 per laundry load seems excessive.

laundry room needs remolding

laundry on site which made it easy to bring home clean clothes

laundry facilities came in handy

the laundry room needs a major upgrade

their laundry facility was a little better

laundry facilities on only two floors out of 12 (not on our floor), fine sand everywhere (broom and

only thing i would suggest to management is a laundry room where we could wash our clothes

cookies, friendliness of staff, fitness center

spacious room, 2 tvs, very clean and modern, the reception staff was lovely, free parking

rooms were excellent as was the room service

very clean, quite and pool area is nice and clean

the beds were very comfortable, there were laundry facilities right down the hall from my room and they were

could not do laundry

laundry room was broken (staff was accommodating and tried to fix it)

was clean, having a laundry room in the hotel was convenient,

their are no cameras in any of the hallways or around the building laundry room not in order breakfast way

at the front desk was amazing but the room was dirty, items from previous guests and the laundry facilities were

at the front desk was amazing but the room was dirty, items from previous guests and the laundry facilities were

hotel restaurant and bar was very good and young waitress and bartender was excellent.

i liked that it was pretty (but most hilton s are) and i liked there was a gym onsite.

we loved the nice lobby with a bar and grille.

could have an additional pool on the other building.

and as a pet friendly hotel, there s no grass anywhere to walk dog

spotless clean, several food options, live music events, car parking with ev chargers, wifi everywhere, direct

the pool is also gorgeous

amazing pool and beach area

convenient breakfast and onsite laundry

the guest laundry facilities were very useful

2 coin laundry machines + 2 dryers, complimentary detergent at reception

laundry facility was good when traveling

laundry where dirty inside from prev

laundry room needs some updated machines

the laundry was horrible it cost a lot to dry and wash and after going two full rounds in the dryer my

guest laundry services were not in service. breakfast area is too crowded.

superb breakfast, has laundry, pool, comfy bed

laundry facilities avail and ice machines conveniently located

and if you need - laundry room in hotel

check in was great! it was clean and comfy, the laundry room was clean and nice.

laundry machines were 2 dollars each, i was thinking it would just be 1

quiet location. comfortable beds. helpful staff. laundry machines available.

clean, good location, good breakfast, comfortable beds

our room was very quiet even being near the elevator, laundry room and vending machines

beautiful- on top floor what a view of beach breakfasts varied and tasty parking free guest laundry very

location right on the beach, great pool with plenty of chairs, large room with kitchenette.

pool was way too warm

fantastic location,great parking

very big and modern room. nice gym.

breakfast can have a wider offer.

breakfast

laundry machines only accept cash

friendly staff. clean. well lit parking lot. the breakfast offered was delicious.

kitchen inside room breakfast display daily

everything, clean room,lovely kitchen, perfect bed, great breakfast and parking including

parking very hard to find parking at night multiple cars, head boats, taking up multiple parking

fridge/freezer/ laundry facilities in room/ microwave/ cooker bed was so comfy

in room laundry facilities was a bonus, especially with wet swimsuits and sandy clothes

great pools and pool bar

lovely hotel, great breakfast, lots of activities, plenty of parking.

the entertainment at the pool, the free water and beach sports, the amazing staff serving us on the beach and

small pool

room was spacious and included a beautiful kitchen equipped with a stove, sink, large refrigerator, and dishwasher

the spacious room with the full kitchen and the cleanness.

parking was limited.

liked that its equipped with a kitchen , it has a gym and pool

breakfast was good and perfect

luckily the rooms have a small kitchen so we just cooked in the room

second floor, exercise room, and laundry.

laundry bags that were given by the front desk kept ripping

staff was very friendly. rooms were clean. laundry facilities in the hotel was helpful.

i didn't use the pool, but it was a nice set up and i appreciated the self-laundry

wish the heater to the pool had been working

the room was great. not enough laundry facilities for that size of property in florida.

room smelled musty, and dirty- like a bag of stale laundry

closed the bar location wish it was open for social dist

bistro bar is closed on tuesday nights

at the pool so we found something else to do the people were throw trash and food in the pool my kids went and

i liked the perfect temperature of the pool and the laundry was convenient

the laundry room was nice the main maintenance guy was nice

there was a guest laundry near our room and lots of noise outside our door late into the night

i appreciated having the laundry facilities onsite to be able to get a load done without having to leave the

star are very kind and friendly, but was out in room 144 across from the laundry room and got 2 nights were

it had laundry room free of charge makes it easier on people traveling especially with children staff very

friendly staff and clean rooms comfortable beds, laundry room and large refrigerator

facilities included gym and laundry room where you can do laundry free

free laundry and coffee a bonus

free laundry

wifi worked perfectly all across the grounds so we could work by the pool

can expect the hotel to provide few bottles of water in the room which are not part of the mini bar

we also loved to use the gym twice a day

and pools close at dusk

loved the spa and the beach was the best part of our stay

a fantastic continental breakfast and laundry if need be

liked being able to do our laundry there too

the pool was closed. breakfast on the weekend did nit start until 9:00.

didnt pull down and my kids were up at 6am

kitchen staff was a little mean to my kids if they went down to get food and bring it to the room for

there were no towels in our room ! and they had no towels in laundry !

another important thing missing is a laundry

was no guest laundry and i was really needing to wash my clothes

advertised a laundry room and jacuzzi, neither of which were available for use

it had a nice little laundry room

we were charged for laundry cleaning which we never used

free parking and wifi a definite plus

in reality, it was a small kids pool, with a maximum depth of 4ft

exceptional breakfast in the morning and lovely guests who were welcoming to a solo traveler

just stayed one night with the family. nice rooms. little one used the pool, older one the gym.

ritz carlton golf resort is a beautiful property

the golf is nice. breakfasts are good

able to use the facilities at the beach resort including the shuttle service breakfast was very

room service

we were unable to book their beachfront property and stayed at their golf property which made it a little

breakfast, guest laundry, outlet mall and supermarket just across the street

laundry facilities were useful

suite, friendly and helpful staff, everything was very clean and we used many extras like the laundry and hot

staff, beautiful suite with kitchen, great daily continental breakfast, pool, big exercise room, laundry room,

there were many kids on our floor running up and down the hallway until 10

is no view of the beach from the hotel lobby, restaurants or pool

the beach bar food was great for beach fare and the bartenders were a joy

also while i was in the spa i noticed it needed painting and could use updating in the decor department

the gym was also amazing spacious, all new and lots of equipment

not a kids friendly hotel either

guest laundry

laundry available

the laundry hours

tv channels and direct tv was poor coin laundry machines need updated ac unit in room did not work the

your free and good breakfast, my loves it so much, specially my kids.

having a count machine for the laundry.

that the laundry facilities were not in working order.

i had to take my used linen to front desk and then follow desk attendant into laundry room to properly discard

a simple on site restaurant and microwave in room. was great to have laundry service

the front desk staff went above and beyond helping me with change for the laundry