very loud with kids playing in the pool until late at night. wifi did not work in my room.

very loud with kids playing in the pool until late at night. wifi did not work in my room.

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

we went swimming in the pool and the lake which were both refreshing and relaxing

kids really enjoyed the

- many things were not well maintained or broken - wifi not accessible in every room

the breakfast and dinner are delicious and served in good portions

only thing i did not like were the prices of services at the spa and laundry

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

my massage at the spa was just ok

lovely bar and restaurant area

comfortable loungers around infinity pool

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

expensive laundry service.

i personally didn t like that there was no self service laundry

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

in the jungle with nice and spacious cottage, great common areas and very good breakfast:) good wifi

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

laundry is priced by item not by load, so be aware of that

everything but the wifi

and airport shuttle were handy, the ability to use the pool in another one of their properties was

laundry service is very expensive

q per loads vs 15q in antigua) and they used the dryer

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

othet guests had troubles with the laundry

the showers are good and the guys did our laundry in under 24hours

quick laundry facilities at a decent price

location, water refill, laundry, friendliness of the staff though no english....

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

the staff were friendly & helpful, they have a laundry service which was same day & good value

the upstairs bar has a great view and a great vibe

wifi is very weak in most parts of the hotel

the food was less than desirable but the bar tenders were amazing and fun and always making wonderful drinks

wifi is not great

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

good laundry service for a reasonable price

great location, helpful staff, laundry service

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

rooms, comfortable beds, clean shower with hot water, good wifi, nice garden inside, lounge

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

i like the facilities, they were awesome, the pool and the amenities are nice.

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

laundry was done off site and very expensive

last but not least we missed an internal laundry service

we appreciated being able to get laundry done for a small fee

had a negative experience with the laundry service, which is sub-contracted to a third party

the laundry service next door delivered our laundry to the hotel reception

wifi is awful in the rooms upstairs, it does not work at all, you have to go down very close to the

would have liked some wifi in the swimming pool area

the swimming pool and surrounding area is immaculate

wifi did not work in the rooms and only worked sporadically in the courtyard

too expensive to di laundry

we did a load of laundry and our clothes came back clean and folded

allowed an early check in

the pool and bar were fabulous as well, so nice to sit and have a cocktail while the sun set

and a very helpful free shuttle to the airport

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

laundry very expensive in a country that everyone charges per lb they charge per item

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

across from lake. next to bars and cafes. near laundry facility.

while the wifi was consistent, we found it a little weak

were supposed to be picked up by hotel shuttle

no hot water in the showers, tub didn't drain, wifi signal was inconsistent

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

there was an odour of sewer in the pool area.

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

the location and the view with parking available

swimming pool

parking is a hassle, requiring special logistics and interaction with the staff

the pool was out of action for over two days

with view on the pool, very clean and good furniture, - including a fridge in the room

of the staff was amazingly kind (including the cleaners and the guy that cleaned the pool) the swimming pool

the decor and pool

they also have a pool

the pool and decor

the location was great, near to flores. there was a pool on the hotel.

there are good laundry services

service a bit sloppy- laundry not done on time, slow service

excellent view of the lagoon and in walking distance from the isla . safe parking

the hotel has a bar with a beautiful view of the lake, the restaurant is clean and delicious we ate here everyday

the pool is clean, the view from the bar is just so nice, there is a nice lounge area in the second floor that

the wifi worked well

wifi only available in the main lobby and even then pretty spotty

the only good thing was the air conditioning and wifi

hot water wifi didn t reach the bedroom lizard in the bathroom bright lights outside room in hallway on all

no wifi

great food and cocktails, amazing lake for swimming of kayaking, swimming pool at night, great villas in the

pool is awesome

swam in the pool, relaxed in the hotel and then they offer boat transfer to flores at no cost

good wifi complimentary water attentive staff quiet cabins very good reception staff

the pool was perfect with lots of comfortable chairs and fresh towels

they did our laundry too, and that worked great

they said they would wash by laundry by the next day, but the returned the dirty laundry

you can have a dip in the pool or lay down on the sunbeds and the staff can help you with everything from guided

we loved being able to dive in the pool after a day of walking among the ruins of maya temples

there are much better and cheaper dining options in the park near the parking area