wifi was either not working or very slow rooms are outdated and need some work

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

the laundry service next door delivered our laundry to the hotel reception

great quiet room. good size, nice bathroom. amazing quiet pool. lovely staff.

and well maintained hotel structure, courtyard and pool

wifi is awful in the rooms upstairs, it does not work at all, you have to go down very close to the

we loved the pool, it was clean and a very comfortable temperature

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

good laundry service for a reasonable price

great location, helpful staff, laundry service

bed comfortable, ac and wifi good

nice room, nice view, nice pool, staff were excellent!

the hotel is centrally located and had a great view of isla flores from their restaurant and pool area

we had lots of fun in the pool as well

the pool was out of action for over two days

staff helpful to get us parking for our car

of the staff was amazingly kind (including the cleaners and the guy that cleaned the pool) the swimming pool

they also have a pool

perfect location, nice pool and restaurant

the decor and pool

the pool and decor

pool and hotel

nice and friendly staff. private parking

crummy pool

they have an indoor and outdoor pool as well as gated parking

wifi not working in all the rooms

laundry is priced by item not by load, so be aware of that

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

everything but the wifi

very clean. very central. great views. desk for working!!! fast wifi. best hot showers.

had a negative experience with the laundry service, which is sub-contracted to a third party

we appreciated being able to get laundry done for a small fee

they helped us with the laundry and changed our room from second to first flour

last but not least we missed an internal laundry service

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

too expensive to di laundry

we did a load of laundry and our clothes came back clean and folded

very friendly and helpful staff, great location and nice pool! rooms are clean and comfy.

the tv did not seem to have cable. the wifi was spotty at times.

nice but small swimming pool

across from lake. next to bars and cafes. near laundry facility.

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

laundry very expensive in a country that everyone charges per lb they charge per item

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

the restaurant and the bar were good, with a nice view of the lake and sunset

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

location, water refill, laundry, friendliness of the staff though no english....

quick laundry facilities at a decent price

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

the staff were friendly & helpful, they have a laundry service which was same day & good value

great views from room, close to evening food market and early check in was very appreciated

to catch wifi you have to go to the lobby or the main terrace by the stairs

staff don t speak english but this wasn t a problem. very slow wifi.

rooftop bar with great views

service a bit sloppy- laundry not done on time, slow service

there are good laundry services

stuff was polite and helpful, wifi was working well

the common area is nice, with a pool and bar in front of the lake

breakfast had 5 choices available which were tasty

hot water wifi didn t reach the bedroom lizard in the bathroom bright lights outside room in hallway on all

the only good thing was the air conditioning and wifi

no wifi

the place lacks in cleanliness and the wifi was weak

wifi only available in the main lobby and even then pretty spotty

q per loads vs 15q in antigua) and they used the dryer

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

othet guests had troubles with the laundry

laundry service is very expensive

unfortunately the staff lost a bag handed over with the laundry

i personally didn t like that there was no self service laundry

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

expensive laundry service.

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

i visited the hotel for work, but i had many problems with the wifi

have been more helpful, all were great but yaneli was particularly friendly with our questions at breakfast

the included breakfast was absolutely delicious and gave us the perfect start to our day

had a great time in the pool and in the lake using the water sport equipment

kids would be bored if we had not left for a couple hours

the spa is also excellent- the chocolate massage was one of the best massages i have had

only thing i did not like were the prices of services at the spa and laundry

the service was very good at the restaurant and by the pool

wifi is very poor (keeps on cutting from time to time)

noise of kitchen fan heard at the pool. included breakfast should be richer

comfortable loungers around infinity pool

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

family of five with three young kids stayed 6 nights at gringo perdido and had an excellent time

it's a beautiful place by a lake that is like a giant natural pool

would have loved to have a mini bar in the room and a way of communicating directly from the room to the front

breakfast and dinner is included, you get what is cooked

very loud with kids playing in the pool until late at night. wifi did not work in my room.

very loud with kids playing in the pool until late at night. wifi did not work in my room.