they said they would wash by laundry by the next day, but the returned the dirty laundry

they did our laundry too, and that worked great

we loved being able to dive in the pool after a day of walking among the ruins of maya temples

right next to entrance of tikal, super convenient, receptionists speak fluent english, wifi is surprisingly very

electricity and wifi are limited, but adequate (i always had enough for lights and the fan)

very loud with kids playing in the pool until late at night. wifi did not work in my room.

very loud with kids playing in the pool until late at night. wifi did not work in my room.

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

fair to say the majority of people didn't smoke and there were some other families with kids

breakfast and dinner included in the room rate is such a good idea as even though they are some

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

breakfast and dinner are provided and very good pool was cleaned daily

only thing i did not like were the prices of services at the spa and laundry

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

noise of kitchen fan heard at the pool. included breakfast should be richer

the wifi went out

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

expensive laundry service.

i personally didn t like that there was no self service laundry

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

a perfect place for kids to be kids and explore

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

the showers are good and the guys did our laundry in under 24hours

unfortunately the staff lost a bag handed over with the laundry

laundry service is very expensive

q per loads vs 15q in antigua) and they used the dryer

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

laundry is priced by item not by load, so be aware of that

and airport shuttle were handy, the ability to use the pool in another one of their properties was

breakfast at property, generally a bit expensive and the claimed airport shuttle was not provided on way out

the staff were friendly & helpful, they have a laundry service which was same day & good value

nice staff good location and bar on rooftop

also our room had a bar next door but it got quiet before midnight

faster free wifi

rooftop bar with great views

location, water refill, laundry, friendliness of the staff though no english....

the staff was very helpful and sympathetic when we had an issue and offered laundry

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

quick laundry facilities at a decent price

they helped us with the laundry and changed our room from second to first flour

last but not least we missed an internal laundry service

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

laundry was done off site and very expensive

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

had a great time in the pool and in the lake using the water sport equipment

pool is awesome

the spa is also excellent- the chocolate massage was one of the best massages i have had

good wifi complimentary water attentive staff quiet cabins very good reception staff

the pool was perfect with lots of comfortable chairs and fresh towels

good laundry service for a reasonable price

great location, helpful staff, laundry service

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

hotel was great - in a perfect location in flores near everything and with good wifi

too expensive to di laundry

we did a load of laundry and our clothes came back clean and folded

advertise shuttle service, but charged more than double of a regular taxi from the airport

an excellent hotel right in the center shops and bar and restaurants all in walking distance and overlooking

good shower and good breakfast

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

across from lake. next to bars and cafes. near laundry facility.

laundry very expensive in a country that everyone charges per lb they charge per item

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

limited selection for breakfast - bed bugs

all night, front desk charged us despite already paying agoda, front desk offered us coffee at breakfast then

wifi not working in all the rooms

breakfast when available was just ok

the parking was limited.

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

wifi was either not working or very slow rooms are outdated and need some work

pool and lake view

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

the laundry service next door delivered our laundry to the hotel reception

wifi in

the pool was great as well for cooling down

wifi is awful in the rooms upstairs, it does not work at all, you have to go down very close to the

the pool was a lovely respite after some 40 degree days and it was well kept

the pool was out of action for over two days

the hotel is centrally located and had a great view of isla flores from their restaurant and pool area

the elevator was not on duty and the parking is at a side from the hotel and unattended.

swimming pool

the pool was great. location was good. the room was pretty tight but comfortable beds

there are good laundry services

service a bit sloppy- laundry not done on time, slow service

the pool and the view is beautiful

the common area is nice, with a pool and bar in front of the lake

the pool is right in the bar/breakfast area, so you swim and sunbathe with tons of people around you