place to hang wet laundry. replacement of used towels.

outside was open lovely large pool, restaurants fabulous food out of this world

thing i have problem with which words was a no problem just the room service was taken all day outside of that

the wifi was no working in our room

breakfast and lunch was the best meal i had at the resort , toniann was my booking concierge she

housekeeping expressed their was a delay in laundry

the wifi was down for 2 days during our 5 day stay

the kids area was amazing... the pool and water park

have a water park for adults

the wifi and the house keeping servcie

tons of fun and the spa was so great ud83dudc4d definitely going back

entertainment team by the pool bar was fantastic

breakfast was good. i am vegan and i was able to find things that i could eat.

food is great, staff is nice, vibes is right at the pool

wait for room service

gentlemen, if you need a good drink from a good mixer, go to the dips pool bar and ask for maxwell

gentlemen, if you need a good drink from a good mixer, go to the dips pool bar and ask for maxwell

the breakfast was excellent the staff was awesome the area felt safe

friendly excellent service from them all also the food was excellent never had a problem with breakfast lunch

the mini bar could have some more drinks and include some snack options.

the best hotel i ever been and the staff are great there you're money well spent there and the pool the beach

the waiters at the pool was very engaging, polite and friendly

andre- lifeguard for water park slide had excellent customer service

the breakfast was really good

no french fries for the kids or pizza, pastry quality was poor

also the pool was a good size for playing in with the kids

the wifi service was not extended to the bedroom

also the pool was a good size for playing in with the kids

wifi decent

there was no wifi, no hot water, and except for a bar down the road and a convenience store it was basically

breakfast, lunch and dinner buffet style.

gym still not open, stayed here approximately 6 months ago and couldn't access the gym

the room was clean and the staff super friendly. sandra at the spa is great and is an asset.

the spa is a must do

nice room, nice pool area , grounds and views. tasty food

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

a few staff members were rude for no reason, noisy kids ruined a couple romantic moments

the servers on the beach even remember what you had the day before and the bar staff always had a suggestion

wifi was horrible. need some upkeep in the rooms: some electrical outlets are needing of repair.

room service is always available

building has a washer and dryer in it except c building and i wish they would add a laundry facility to that

whether it be room service or for extra towels

it had a full functioning kitchen, washer, dryer, and walk-in shower in the master bedroom

weren't too much options in the bar and i think they can improve the list of drinks

the bar and food staff near the pools and beach were awesome

the resort spa is a nice offering

terrific for families w kids club

the pool bar on the family side seem more active and fun

great for small kids, not so good for the rest of us

the spa was underwhelming and very very expensive

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

i was promised when i checked in that calling for a golf cart would not be a problem

the pool

because there are no easy accessible clubs off the resort, the hotel should offer something for adults to do on

spacious, with lots of wardrobe space, a great room service menu, a huge incredibly well equipped gym, a wonderful

golf was very good although a little pricey

the grounds were very well kept and the room service prompt and good

service, clean rooms, very comfortable bed, delicious breakfast and expanding resort facilities

swimming and water sports, golf, horseback riding lessons, picket-ball and tennis, yoga, running, gym, etc

design, personal attention, beach and pool of west wing cottages, food, fern tree spa and the grounds/maintenance

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

was horrible, spa facilities were lacking, food was not gourmet, no beach to walk, overpriced for what it is -

room service menu needs to be upgraded especially now with the covid gathering restrictions

i order room service and had no place to sit and eat other than the

room service was also great and the staff was very friendly

bar and balcony view were amazing but still being refurbished, i can t wait until it s

pool water quality was questionable

the pool was definitely a bonus with the summer heat, i even had a video game with all classic games

place looked run down pool was dirty and green

i loved the view and the outside pool area was very relaxing.

wifi could have been stronger

had an issue with wifi for 2 days

great ac working wifi comfy beds close enough to attractions far enough to be peacefully

don t do free shuttle

good sizing. nice pool. friendly staff. all basics given

they had a laundry service and had our clothes done within a few hours which was awesome

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

no laundry service.

the other downside is not having self-laundry areas

wifi in my room

a gym and a laundry service with a lovely lady

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

food in restaurant was excellent, nice pool area

the swimming pools are clean and nice, and there is a bar right next to the main swimming pool

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

no laundry service

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

the swimming pool, beach, view from room

too mandy kids in the pool. and grounds.

was not cleaned, therefore my kids and i couldn't enjoy that facility we had to go to doctor's cave (which was

some of the furniture was not working well like the windows or the kitchen.

it was very convenient to have laundry facilities in our unit

had to pay separately for wifi

wifi also was not working

didn t like that there was wifi in only one room there was not sodda beds they were hard let back futons there

my wifi didn t work for a full day

having to send our cloths out for laundry which make it very expensive.

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

would have liked a laundry service on-site, a self-service facility

breakfast was good location perfect

tried the body bliss spa this time & they are amazing

pool was nice & private which i like

it was great! they need to advertise the spa prices

pool could use a few more lounge chairs (new ones)

breakfast was lovely and the pool was lovely

having pieces of my laundry missing after utilizing their laundry service

needed a stronger wifi connection.

many restaurants, stores, clubs & even a casino near buy

area not really walkable. pool is a steep walk to the roof.

need better wifi and there were no safe in the room

the spa and the butler was excellent, the party crew did well also

pina calada at the pool bar was very good

the spa and gym too far away ...and need signs to direct you to both locations.

the gym has good equipment but is small and usually very crowded

the wifi was great

the spa was very difficult to book, but once we managed to get a timeslot, it became immediately

room service was 24 hours as well, but only parts of

phillip at piano bar great personality

were beautiful, the variety of food was excellent, the staff was super friendly and helpful, the pool and beach

the bed was really comfortable and the room service was exceptional

the rooms were very clean and room service was good

more foam parties and more music at st james pool deck

spa was excellent, but pricey, but great because we had 4 days of serious rain

the only thing at night room service is very slow.

spa services are a little bit over price but good services.

the food for breakfast, lunch and dinner were actually all amazing. extremely satisfied

breakfast served at my villa in the am and the special service and attentiveness blew my mind

experience of taking our breakfast freshly made by sharon and karen (cottage 28) just in front of the bay was

all vegan spa menu (wright life live food) was best we had on our entire jamaica trip

most beautiful property, with the best of rooms, villas, sports facilities and a gym with an unparalleled view