you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

pool is a little small but none the less it s a lovely indoor pool and outdoor grill/hang out

clean, new, nice amenities for kids, etc

parking is plenty

parking lot is very small

the laundry room for guests was terrible.

laundry closed

laundry on site

there was no laundry bag or extra blanket in the closet

we could hear the next door when they flushed their toilet throughout the night as well as the laundry room

i asked if they had self laundry amenities, staff acted like i had two heads

not reasonable to have no new clean laundry for a five day stay

i stayed two nights, for a soccer tournament, we didn t have a chance to take the kids to the pool do to our

in the breakfast that they offered

however, we were woken up at six in the morning would appear to be young kids young girls running up and down

property is a 10 but the laundry facilities didn t match that

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

the kitchen area had a full size refrigerator and a microwave.

plenty of parking

mext to laundry room

to take a pet down, no easy access

location, clean, comfy bed, nice gym

the bartender was awesome, he played a game with us at the bar and we enjoyed

parking garage was gloomy

free laundry facilities. very friendly staff.

free laundry , a wonderful workout room, a business center with free computers and a free printer

free use of laundry on site

laundry was free

laundry room and fitness center are sort of one in the same so it was pretty warm and moist in

i also appreciated that the linens smelled like fresh laundry

ice and laundry convenient

3 fast elevators laundry was good

clean, comfortable beds beautiful, good breakfast

buffet breakfast and kick back meals, exceptional recreational activities (including the pool and gym)

no parking spots

was a bunch of kids running around unsupervised because they was in town doing a field hockey tournament

very friendly staff and the pool/gym area looked nice

s not enough light in the parking lot for a women not from the city and have to park in the back and walk to

parking lot needs better lighting

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

piles of dirty laundry in halls

the guest laundry facilities were out of order

kids and adults were giving him so many compliments

no room service

lastly there was some sort of soccer tournament going on and the kids ran up and down the hall till 2am

tv didn't work and the pool was closed

gym.

both of these were a disappointment to my kids but neither ruined our stay

the pool was nice and check out is 12 pm

no laundry area

if you had a laundry room

no laundry facilities

staff was outstanding. breakfast was better than most motels.

the weather wasn t on our side to enjoy the pool

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry was supposed to allow debit cards but wasn t working

laundry wasn't working on this visit

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

and we didn't use the pool because the ceiling tile was hanging down

spots small laundry facilities were not working

we loved everything, complimentary breakfast and dinner not just donuts lol

are in the middle of a renovation and some areas were not available such as the pool

and go breakfast

the hot breakfast was a high quality and so many resteraunt quality choices- not just stale muffins you get

i appreciated that the hotel has a laundry room.

kitchen area was nice and the standard size fridge is always appreciated over the mini

like the fact that there were no plates available when i went down to breakfast and most of the hot food was

breakfast was great & staff was friendly

friendly, clean and the breakfast was very good. overall it was a great buy.

room, pool and facilities!

clean and accessible. super early check in was great.

time going to bathroom went to pull toilet paper from roll and the bar fell straight down

food good, bar pleasant. staff helpful.

indoor pools/jacuzzi and free breakfast being as though i travel with 3 kids in tow

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

would rethink staying here because they allow pets to stay

the kitchen lady is so sweet i love her for breakfast time

it didn t come with kitchen or sink at all.

the parking facilities around the hotel were very good - such as gas stations, eat outs

the only negative is that the pool was not open but the pool next door was offered for use.

the wifi was very slow.

a double queen room for one night for a friend's wedding, requested early check in because we needed time to

clean room, nice staff, good breakfast.

s pet friendly

the pool itself and the surroundin areas was very clean

wifi was slow. no hair dryer.

kitchenette

very frustrating and awkward given i had my teenager kids with me

not much of a choice for breakfast but was nice enough small gym and pool

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

guest laundry facility was great

the laundry machine didn't work.

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

wish they had laundry machine

about 20 kids were running up and down the hall being terribly loud when we first got there

was expecting room service and there was none

breakfast buffet was not good - the area is behind the bar so hard to find and not at all charming

wifi worked half the time

the pool is gone

pool was a little cold but understandable as it was just resurfaced and refilled

the fitness center we couldn't get in to do exercise.

breakfast was included and had something for everyone

she answered my questions, gave me advice, and encouraged me to have the breakfast

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

as far as front desk employees and the laundry dept

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

no grab bag breakfast bags when we came down @ 8am

everything about it great large and clean room staff was friendly and helpful great area and breakfast was

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

great breakfast

how early the pool closed

pool too many kids in pool could not enjoy

planned a nice getaway and i put rose petals on the bed

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

laundry that worked

the pool. the laundry. the hvac.

need to pay more attention to laundry. stains on towels.

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

great attendants which help me with change for laundry and all

meat at breakfast and pool open

wish they had indoor pool

the hotel was clean, comfortable and offers free breakfast.

the gym had two treadmills, and i could'nt get

i also enjoyed using the excercise room and the laundry service

i love yalls breakfast buffet just wish you guys served vegetarian

the wifi in the room was somewhat slow

breakfast could had been better and coffee was cold.

hotel is conveniently located, the staff is wonderful, the complimentary breakfast is tasty

the property was nice, parking was a little tight but not too bad

staff is amazing and personable really clean and pretty building felt safe being alone with 3 kids shopping and

the free parking is also nice

the food at the restaurant was very tasty and with the bar also in the hotel, i had no reason to leave

however, i also chose this hotel because of the pool and jacuzzi i saw online

breakfast wasnt that good anymore but i understand why

wifi password set up

- big room, cleanliness, awesome hot shower, breakfast, 3

clean and staff was friendly. also pet friendly with a fee.

swimming pool doesn t work

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

free laundry

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

it was close to my work place and had free laundry

also the wifi signal was really slow in our suite (~1mbps

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

pet fee excessive, no continental breakfast and they did not inform me of meal plan option

needs a bigger gym

located near richmond university. plenty of parking. nice staff

good location free parking room included a sofa bed and fridge the pool is a nice size

there was no laundry service or washing machines available.

young kids running around in the hallways while parents were in their rooms smoking pot

frogs in the pool

restaurant and bar are also in the hotel

clean rooms and pool

powdered eggs. guest laundry very small.

breakfast-i know due to covid-19 breakfast had to be supplied a certain way but i feel the options

indoor pool , gym bed comfy breakfast delicious friendly people great customer care

indoor pool , gym bed comfy breakfast delicious friendly people great customer care

that the pool was not heated

didnt like how the room had a musty smell and there was no laundry facilities

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

not a single dish in the kitchen area, bathroom floor had hair on it

dirty gym equipment, no wipes, no cups for water...found someone elses underwear in closet

the breakfast was really good. i love the

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

we asked for a late check out and they told us that you need to ask at 8:30am

breakfast, housekeeping, gym, and staff were wonderful

small bar of soap

great area and close to every thing. very clean and i love that they have an indoor pool

we liked the self serve laundry.

we were across from the laundry/housekeeping room

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

from the staff, to the room to the breakfast, i was completely satisfied with all aspects of my stay

had a guest laundry

the use of the laundry was a little steep.

i was able to utilize their laundry facilities and parking was always easy to find

laundry facilities were not adequate

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

dinner and bar not open , only breakfast which we paid for in advance but had to run back and forth from desk

the pool area was still closed due to covid. we were expecting for it to be opened.

no good coffee and bar and starbucks closed

pool could have been lil bit bigger try to wash clothes only one washer and one dryer and a ball

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

had issues with the dryer in the laundry center

they had no laundry soap and there was no sign in the laundry room indicating it.

coin laundry avilable on property, only one machine though. breakfest was pretty good.

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

there was noise at night. sounded like someone doing laundry.

could not wash clothes at their property due to no soap available in their laundry room

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

the gym is nice, but could stand for a few more pieces.

very clean, safe environment, the pool was great and the rooms were very modern and clea

pool towels were given to us instead of bathroom towels after housekeeping did not come

location and indoor pool.

i loved the terrace with fireplace just wished it worked

s no laundry service to wash clothes

the property didn t have a laundry accommodation.

wished there were laundry facilities room could have been vacuumed daily

wish they could have had a laundry facility

good breakfast

cleanliness and professionalism and laundry and breakfast.

the parking lot could had been clean from the ice a little better

my husband is a smoker so it's a plus when we can find locations with smoking rooms

toilet was clogged, it seemed it was from room service when they were cleaning cause it was just stuffed with

day it became apparent that the housekeepers do not understand english and thought i did not want room service

the fitness center actually had dumbbells up to 50s and the laundry was free to use

laundry room has multiple machines out of order

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

parking is the worst for senior citizens or the disabled.

they didn't have non smoking, like i booked, so i had to stay in a smoking room

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

eventually walked through the laundry area to find someone to assist

everything! especially breakfast. the kids enjoyed the pool. the gym was nice and big.

from the front desk, room service and house keeping, the staff is the friendliest and provide the best customer

laundry machines are so close to the rooms- other guests used them to dry their shoes from

clean and orderly with updated rooms. the breakfast was excellent.

property is in a good location the bed is heaven on earth the staff is exceptional and breakfast is delicious

great breakfast selection. great staff.

the breakfast was awesome. there were so many selections.

the breakfast meet my expectations and staff was excellent and friendly.

tea served at breakfast was strong & bitter

large spacious room, excellent breakfast

breakfast was good and well attended by the staff

parking great

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

door to shut properly, keys kept not working, no laundry said the machine was broken

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

the guest laundry room not working

a clean laundry area

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the

the hallways are bright and have good lighting; they do not have any laundry facility on the premises but there

staff, cozy bed, pool.

better room made for a much better experience. also breakfast was fully stocked

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

room service kindly brought us a small carafe of milk

the small fridge was nice, wifi, and flat screen tv - all very nice

were traveling with a pet, no problem there, but it appears that a previous pet had an accident, or a person

bar wasn t open but it was a monday night

the in house bar tender wasnt very talkative or overly friendly

the wifi wasn't very good in the room and it was slightly loud due to the downtown location.

i also worked remotely for one day and the wifi was strong

no wifi connection in my room - parking situation - no breakfast and very limited in the area, if you

checkout i guess i did right? restaurant showed no signs of being open. wifi was meh

no laundry

no guess laundry

on premise laundry would have been nice.

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

great room, ac and wifi.

dirty laundry sat in the hall way over

i loved how clean it was, and the shuttle that was available for us to use

have crockery and cutlery in the kitchenette would be helpful

stayed on the pet friendly floor and the room was perfectly clean and comfortable

neither were their kids running around at the restaurant or in the elevator

place did not do room service even though it had a menu and qr code

staff. valet. bar staff. hotel itself. location.

the lobby was nice the bar very spacious hotel. in walking distance to different things

room service was delightful

everything was nice, however towards the evening there was a family who was extremely loud with kids (there

air conditioning in the gym didn't appear to be adjustable - despite my best efforts ! iro

big pool and clean hot tub

room service and the choice of room

great weekend in great city. loved the shuttle service and biking!

location, the friendly staff, the very comfortable bed and the vegetarian options for room service

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

the room was big beds were comfortable. great location. good breakfast.

location, pet friendly, breakfast included, easy access to parking

needs more ev chargers

i ll pay the extra $20-40 next time for double the space, kitchen, separate bedroom and seating areas

breakfast was great, rooms were clean, great location and all the staff were super friendly

a nice breakfast in the morning and a place to purchase a drink on the rooftop was enjoyable

i loved the lobby, the lounge area (breakfast and computer station).

rooms were big and clean. the staff were very friendly and breakfast was great

everything is great, service, gym, pool, location, all

laundry should definitely offer the contactless option to pay for the service (now it s coins

the laundry/ice area on the second floor smelled like urine.

everything is perfect, only one question was about laundry

room service also missed a day

they re pet friendly but charge an extra $100 per room for any pets which was not disclosed when i booked

didn t enforce masking in gym

ordered room service for dinner, and was delighted at the plant based options on the menu.

the pool was cold, but not too cold for kids to enjoy.

clean, valet team was extremely helpful and nice, room service for breakfast was perfect and reasonably priced

we had a lovely delicious dinner at the bar and an excellent breakfast the following morning