the staff was accommodating and the breakfast adequate

they had a lot of breakfast selections; i

breakfast, while not gourmet, was quite good

got to breakfast 20 mins before it closed

the breakfast was a full breakfast

that the room with the children was directly across from the staff laundry, which was loud

laundry facility was free

good selection laundry available

we were given a room outside the laundry room &they blasted music at 745am

and elevator was broke had to carry everything up to 3rd floor, guest laundry had no heat in dryer

they are white so i assume bleach is used to wash the laundry

no room service, like cleaning the room, had to ask for clean towels

wifi and tv service were spotty

we also appreciated the non-smoking casino

no eating, drinking, or smoking on the casino floor, plus mask mandates everywhere was annoying and ruined the

we saw a couple decent sized spiders in the pool area.

room was apparently over the pool it was loud and i could hear screaming kids until midnight even though the

limited breakfast

smallest pool ever and cold not heated

my kids for their birthday to swim

i usually use stairs instead of the elevator but the only stairs went to the pool.

they completely trashed the place throwing plates full of food all over the sidewalk and parking lot

pool area smelled super strongly of chlorine. eye-watering.

it easy to access and parking is at the hotel.

convenient location, good breakfast selections, very clean and quiet.

liked that they had coffee at all times of day. had a place to do laundry if needed it.

room was by the back door so we could go straight to the parking lot and it was quite and the mattress was

hotels have opened the pool area

didnt wake up in time for breakfast nor did we make it to the pool so all i can speak of is the staff and room

they even had a nice little bar with a little bit of food for the menu to fill us up after a long day

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

was ok, but $30 was a lot of money for our pet to stay

we didn t use the gym / pool so cannot comment for those

pet-friendly and hot breakfast offered.

work out area, bar nice scenery

we had small full kitchen in our room with 2 queen beds

a 4 block walk to 4th street, parking was affordable, quiet at night, nice breakfast, very friendly, helpful

modern design, clean, delicious breakfast, friendly staffs

parking and kids running in the halls late into the early morning

guest laundry and gym

laundry facilities on site

the property was clean, and we appreciated having access to a laundry room

staff, laundry not available because of broken machines

the floor was so dirty it turned my kids feet black within 20 minutes

the gym was too small and not enough quality machines.

loud neighbors that let their kids run up and down the hallways

be careful with young kids as some of the art is provocative.

like a swimming pool and extensive workout gym facilities, but the ambiance and food make this my first choice

our kids particularly liked the interactive exhibit by the elevators

laundry amenities and kitchenette

delicious breakfast

did not have access to free wifi, because i had booked through booking

kitchen area had spoons and knives only

pool was too cold

also - the pet fee is $150

could use a grab bar in the shower

was very dissappointed that the bar and restaurant were not open on monday night

no pool no hot tub pet prices too high for sharing our room with small pet not wirth the monet

excellent hotel if traveling with your pet - dog bed and bowls are provided - and the staff was super friendly

front desk, valet, bar staff, gatsby morning staff, cleaning and maintenance

accommodating to early check in

room service did not arrive on the first day

the bar and bourbon selection

no room service

good breakfast, laundry, gym, pool, game room, office, and coffee

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

the kids enjoyed the pool

240$ a night is a little steep. used bar of soap was in shower.

friendly staff, good wifi

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

parking expensive, road noise from interstate, food and bar expensive, no laundry

thing i would recommend is microwaves in the rooms and laundry on-site

where to wash your laundry

guest laundry also a bonus

close to riverfront, 4th street live was two blocks, the restaurant and bar

we even had an delay the next day with our business in town and they allowed a late check out

roof top bar was excellent food was very good

this hotel, restaurant and bar certainly delivered

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

5 and 3 did, breakfast, coffee, wifi at reasonable

room service was prompt and friendly

front desk told me they didn't have a shuttle to take me to bus station but bell told me they would take me in

room service breakfast (eggs, potatoes, bacon) could have been better.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

no hot tub or laundry area for guests. not really really a relaxing place.

the pool was disappointing, no laundry, no room service.

i would have liked for them to have a guest laundry room

that it was supposed to have room service and wasn't offering it at this time. no breakfast

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

room service was good too

the music, atmosphere, bar and porch restaurant was 5 star

it is a very busy hotel and the pool was freezing!

pool seemed not that inviting

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

staff loved even the kids that were there

pool and gym are fantastic and the key reason to stay at the hotel

room service when used did a great job

breakfast made to order clean pool the kids enjoyed

they claim to be pet friendly, but they are actually pet opportunist ($$$$)

and the wifi kept cutting out

staff was very nice. hotel was clean. bistro was a good option for breakfast location was nice

web site advertised a bar and restaurant

laundry facilities are downstairs with a great-looking fitness area

to remind people that comes with pets ,they were moving around the food and bar area too much

room design and furniture. enjoyed the fitness center also.

for example, a dedicated hotel tv channel told there was a 'fitness suite' but didn't tell me where or how to

this is the first hotel we have stayed at that had games in the lobby for the kids

anything, maaaybe would love room service option because restaurant is so good- but that s really reaching

best hotel lobby bar we have ever been to

room service messed up our order, fixed it, but left our tray out side our door for two days

the room double sinks, seperate shower and head, nice view, well appointed, staff very nice, bar and restaurant

the bar area and the rooms

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

indoor pool (which we didn t get to try)

at the gym the pool and the amenities and how everything was walking distance

the rooms were very clean with room service everyday that we were there

there wasn't a lot to choose from at breakfast.

wasn’t able to swim d/t kids throwing football around

pool wasn t open, and only had muffins for breakfast.

wasn t able to swim d/t kids throwing football around

how accommodating they were w/ early check in and late check out

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

the kitchen staff was very nice

location and pool

and wifi was slow

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

i liked that pets were welcome

the stay, there was a group of kids staying and because of that, the pool and hot tub were closed, kids ran the

the provided breakfast was excellent and everything was well worth the price and so i would stay there again

laundry room, exercise room and pool were all closed

there is a gym and laundry facilities

the laundry area was ok

plenty of parking

for early check in room was ready when we arrived

staff and location were great. please drink with the bar tender.

bar was incredible

early check in as well as late check out

petty but

i wish this hotel was pet friendly.

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

the hotel rooms added kitchenette is a big plus as well as the laundry room.

laundry in sight

close to the airport, very clean, plenty of parking space available.

free parking, very happy with our stay

this is the weekend fir big basketball tournament and not having the laundry option was

pool was cloudy and over chlorinated

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

shuttle service to the bourbon & beyond event

nice to have some of a gym option and indoor pool.

i like the cleanliness of hotel and the access to laundry was a bonus

location and laundry facility great

there was a big refrigerator and a kitchen sink and even a dishwasher, at other hotels you are lucky if there

clean and spacious the rooms were the staff was super friendly the breakfast was amazing we will be staying at

breakfast was only ok

we did not use the pool or anything like room service or laundry

cracker barrel is the adjacent parking lot

location, awesome staff, shuttle

the shuttle driver was great and this saved me a parking fee at the convention center

the bar really everything

shuttle driver was very nice and drove us to churchill downs and picked us up

covid19 restaurant bar and pool was closed

we also would have liked if the pool was open a little later

breakfast was good, nice to have kids eat free.

clean, inviting pool

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

limited breakfast options. other than that, nothing negative here.

small parking lot. they are currently in the middle of remodeling.

i enjoyed the location and breakfast

the fitness center was more than adequate and everything was in working order

rooms were big and spacious, like that there was a separate room inside. kitchen was a plus

pool was dirty and it got worse after the grass was mowed

staff was great, shuttle service fantastic, beds comfortable, clean and very cozy.

parking

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

i needed quarters to do laundry

only negative was the pool

they also offered shuttle service to the show

even got on to us about kids running the isle ways and our kids were in the room eating dinner

staff - desk, shuttle driver, etc

very close to airport, 24 hour shuttle, 3rd party parking on site.

3rd) - were amazing - one of them even gave up her parking

and shuttle service was a bonus, they would take us in 3 mile radius of hotel which was nice

sunny outdoor pool area and plenty of coffee available

lack of laundry facilities

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

parking great

not enough parking space.

no carpet. decent breakfast. ev charging.

i had an issue getting my laundry cleaned, it was never sent out.

breakfast was fair

the pool and kitchen were closed but it was understandable with covid 19 going on.

25 and the little bistro stops serving food at 10 am making it hard for my kids to get moving early enough to

were kids in the adjacent room making ruckus until 11:30 pm

my room, the pool, and laundry room was clean

staff and the quiet and my kids loved the pool and it was closet to kentucky kingdom and the food in the

staff and the quiet and my kids loved the pool and it was closet to kentucky kingdom and the food in the

the breakfast was delightful

she was very helpful and gave me great advice about parking for the airport

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

no food service of any type. room service would have been nice

for the price, room service and a mini bar would have been nice.

parking

laundry was broke ,no sign on it and ripped me off 2 dollars.

need clean laundry

pool was nice

pool was clean with a great workout facility

small parking lot

as if it was flooded before and now it smells like wet old laundry

laundry rooms

check in left me with one of the rooms next to the laundry room

there was no shampoo or laundry bag in room

the internet was terrible; only the inner dot of the wifi symbol ever lit up, and we lost connection frequently

laundry and gym has a faulty card reader

i also like the laundry room

clean hotel love the kitchen and free laundry room

i liked that it was 15 minutes from everything and they had free laundry facilities.

there s a gym and free laundry

laundry room only accepts quarters, but there was no vending for quarters

on site laundry and 24 airport

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that

the only problem was their laundry facilities or not working if they have been working they would have got a

very cumbersome to do laundry to get change from desk and 50% of machines were down

no quarters available for laundry facilities.no vending machines.

service is amazing the rooms are great pool is clean and has good towels for use breakfast is the same as any

pool was great, smaller but very warm, marble sides are a nice touch

clean, quiet and peaceful. wonderful service. breakfast very exquisite.

with 2 kids with us, the deadbolt on the door didn't lock either

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

walk from parking lot lol i m a handicap elderly lady and forgot my lanyard

breakfast was great and location

awesome breakfast, very friendly and great location

the room service came

quiet and comfortable, good breakfast choices and clean

air was off when we got there so room was hot. pool area was dirty from the night before.

nit picking here but the breakfast could have had more variety

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

i also liked the full size refrigerator and kitchen utensils

was no clean towels available there was only one person doing laundry for the entire hotel

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

needed to do laundry and it was no charge, wow, this was very good, never ran across this

there was a laundry room or storage room nearby

enjoyed the hot breakfast and my kids enjoyed the waffles every morning

outside fire doesn t work and pool water is not too clean

the breakfast was wonderful

no silverware. kitchen staff were rude.

pool was not very nice could have been better if it was ready for us before we got in the chemicals

everyone from front desk, laundry to housekeeping felt like family

with 2 kids, all night we could not sleep

had an awesome hot breakfast with everything you could ask for

kitchen was spartan

the breakfast bag in the morning was delicious

laundry mat on the premises was perfect for our 7 night stay

spacious. quiet. roomy. the pool and outdoor seating was nice.

close to shopping and food options, had a loft layout for our room which was great for the kids

pool was not ready

my kids couldn't able to sleep the whole night, it was bending from middle

very friendly staff, very clean and the best breakfast of anywhere we ve stayed.

breakfast was excellent:tasty coffee; eggs & omelet excellent; service excellent.

we didn't stay for breakfast.

access to get to the hotel was not very direct, going through other parking lots

could not connect to wifi until just before we checked out

i stood in the lobby waiting for someone to come , i had to send the laundry staff to get the front desk stafd

parking lot well lit

clean hotel throughout the lobby, the halls, the elevators, pool and fitness center, and the guest room

the breakfast was good. the facilities was clean and inviting.

was my own fault that i did not notice that pets were allowed there

facilities: laundry room as very satisfactory

came out to cigarettes butts around my car because i parked in one of the side door access parking spaces and

the entire staff was so friendly, especially the kitchen and dining room staff

having the breakfast, we stay because granddaughter has to see the doctor

only suggestion is that the pool could have been warmer.