laundry not working

the pool was unbelievably relaxing and clean

clean spacious kitchen area

wifi problems.

wifi failed two nights in a row

room was directly across from laundry and sports team did laundry all night

also the gym was good, with modern fitness-equipment, towels and water to freshen up

also no mini bar or room service for in-room dining

wasn't the pet and parking fee included in the price/initial payment but an additional charge

i liked the bar and location

good choices for breakfast

wifi did not work in room. intermittent tv service.

they even treated us to breakfast at

i especially love the outdoor seating area at the bar with fire pits

the fire pit area off of the bar was amazing on a cold december night

similar to every company, the hotel is understaffed (housekeeping, kitchen

pool wasn t kept up

staff, spacious room and lobby area, easy parking, fitness room, and a short walk to a small but interesting

were there over thanksgiving so no room service

pool was closed and that was disappointing

onsite laundry a plus

was disappointed that the hotel offered a guest laundry facility on their website, but there was no laundry area

very cozy rooms, nice gym and all common areas are perfect

i saw dog on elevators, didn t know it was a pet friendly place or i would have booked elsewhere due to my

my kids having to sleep on air mattress

it was a bit loud up until 10:30, but i think it was from kids playing in the pool

due to covid ..... no breakfast and no pool! it s time to open amenities again

that they didn't offer room service unless you asked the night before

it was perfect not a lot of people using it - staff was really friendly, our room was clean and room service

if you desire room service, it's necessary to make a request prior to 9 am; otherwise, it isn't provided

no laundry service is really a problem.

great outside pool

room service was not provided first 2 days; reported to front desk still did not provide the

for a meeting such as ours, waiters not well trained and inefficient, service too slow, no room

i think the price on snacks to buy were extreme. 4.00 for a candy bar or water is crazy.

friendly staff, wonderful breakfast, and helpful to have a laundry facility on site

were happy with the laundry facility

kitchenette

the breakfast was very good. nice selection and good taste.

the rooms are great and the property features (pool, fitness center) are great

its only 3 stories and there where at least 2 laundry areas with very nice appliances as well as name brand

easily accessible guest laundry and pantry also make for a relaxing and comforting stay

provided amenities (snacks and laundry facilities for example) are superlative, and help make this property a

complementary laundry with detergent and dryer sheets, nice common areas, plus a free guest pantry with ice

like the free ice cream and drink, the laundry service

no laundry room, location and lack of visible signs to entrance.

having to visit hotel next door for pool and/or guest laundry

hotel does not have laundry

breakfast options were plentiful and tasty

free breakfast

utilities were missing, there was no laundry bag in the room, there was no socket to charge the laptop on the

laundry on 2nd floor only pool closed

room was close to the laundry/cleaning supply rooms where the staff was working throughout the days and evenings

breakfast

pool was not operational which was disappointing

i even did laundry and that worked out well

ok. would have liked a hot breakfast.

enjoyed the suite, the breakfast with fresh fruit and yogurt and the friendly staff

the suite was very roomy and the kitchen was well-equipped

the room was very spacious and included a kitchenette!

laundry room would need a bit of attention but overall experience was good too

there is a decent gym, laundry room with four free washers and four free dryers ( you only pay for detergent)

but they came and cleaned it up right away and gave us complementary laundry soap for the laundry room for the

breakfast and social dinner, all day-long water and coffee, clean and spacious hotel room, free laundry , and

the ammentities were the best i have ever encountered. free guest laundry and more!

no laundry ceiling falling off on bed construction work

had everything you would need for a 1-3 night stay including a coin laundry room(one washer, one dryer), small

i like that you have laundry, iron and coffee maker in case we need it.

free breakfast was good. they had laundry facilities, and they have a good fitness center.

either they don t know how to properly do laundry or they are cheap to order new towels

love the location of my room and that it's close to the stairwell and also close to the laundry facility

enough laundry machines and ice machines were empty several times we tried had to go to another floor

beautifully appointed, pool spa area very clean and well maintained, staff courteous and

very friendly staff gave my kids coloring books and associated with them just like any adult

location, modern, breakfast

tea, coffee and chilled water were available 24/7 and the laundry was very convenient

good location near everything parking free and nearby shopping is very convenient great gym and laundry

nice to have a gym, pool, and grab-and-go food

i would have preferred a better breakfast. the pet fee is exorbitant.

pool was closed

ran out of laundry soap

the property was in a great location for my purposes and was pet friendly.

was great, loved the room, comfortable bed, lovely pool area, nice bathroom/shower

appearance, cleanliness, friendliness of everyone including the other guests and their pets, the quietness and

parking was difficult at times

food or bar area

kids leaving wet footprints in the elevator if anyone is noisy in the hallways it does echo a bit

know its covid but we could have been warned that the pool was closed and there would be no bar or breakfast

the breakfast is great too

breakfast is good and there s no issue finding parking at night

price, laundry

no change machine for laundry use. maids didn t speak english .

laundry didn't work very well (although we did get it working to do one load of laundry - we were

the laundry room was dirty and needed to be cleaned

you can actually wash your clothes at their laundry room while you swim or lift weights

great amenities that pretty much cover anything you would need such as a bar, snack bar, gym, laundry room, pool

called before i registered about the status of the pool, it was the only reason we stayed there

the staff, especially those in the kitchen/bar were super nice and helpful and patient.

bar lounge was great i enjoyed a great conversation with the bartender who recommended places to

good looking. parking was accessible great beds! quiet! great breakfast!

gym was a bit old

duke connection golf course walking trail restaurant

the gym was extremely clean as well

that there was no room service after 11pm

crabcakes in the bull durham bar were excellent

breakfast was delicious and like staff

lobby and bar over air conditioned in summer

at reception desk (restaurant list/area attractions) perhaps a simple juice, coffee and muffin bar or a signature

convenient parking

free parking (always nice more so now a days)

nice size closet with plenty of nice hangers, a laundry basket, iron and ironing board

i love that they have free laundry

i also experienced dirty laundry/dishes and tub area wasn t clean

free laundry friendly staff good value

staff, clean room, full accommodation '--- laundry services, gym, pool, etc--- convenient to airport and rtp

no laundry room

my towels smelled like a smoker was attending to the laundry

laundry was found in our room when we checked in

went to the front desk reported what happened and offered to wash the bedding ourselves in the laundry at the

the pet fee was almost as much as the price for my wife and i to stay in the room.

spin cycle on the industrial laundry was audible my room sometimes

connecting to the wifi was a pain for a hotel of that caliber. i d expect wifi to be seamless

the room and gym were very clean and the gym was spacious and had all the equipment needed for a good workout

tapas at bar were very good

evidently this room is directly above the laundry area

much covered parking and cars were left parked unattended in the drop off zone (only covered area) - which was

also, its worth noting that the breakfast buffet is about the same price as the room service; better value

had a 6am flight to boston and when we checked in we asked what time we should be there for the shuttle service

the walking trail, pool everything right thereat your finger tips. awesome place to stay

laundry was out of change, no ice, i didn t get anymore towels from housekeeping

a pile of dirty laundry remained outside of the elevator door on the second floor for literally over 24 hours

some of the amenities you expect at that price point: breakfast, kid s crib/playpen, coin laundry

laundry on site ($7 to wash+dry)

channels not good, laundry needed coins instead of card charge or free, one way in , through the front door

no clean rags and towels we had to wait hours til they finished laundry

checking in, myself and my family member was harassed in the parking lot by a woman asking for money

the parking lot had broke down cars and vehicles with flat tires

close parking was a little problem

staff kind and helpful, including with moving rooms/dealing with errant wifi

i have a sensitivity to fragrances, so i was bothered by the scent of laundry detergent

also i liked that there there are laundry machines in each floor for each one to use

it offers a small gym and pool, laundry facilities, a simple breakfast

the rooms were spacious and smelled nice- i was lucky enough to be beside the laundry room

i liked being able to track my load of laundry while it ran via the app, very convenient.

guest laundry,wish it was free

people in n out of laundry across the hall all night long

should go through laundry room daily to ensure appliances are in operational order

liked the gym facility, the fact it was pet friendly, the location was near duke which was the purpose of our

convenient. the gym was nice and air conditioned. a necessity in nc.

staff very nice and helpful. i really appreciate the shuttle service to duke medical.

free, secure and convent parking

breakfast bar with coffee, juice, and danish should be included in the price

also offered a convenient shuttle to take us back and forth

perfect location- close to the hospital and shuttle service was excellent

not much breakfast, but i was late, so that is partly on me

staff are very accomodating and helpful. worth of the money, great breakfast

quiet, continental breakfast, next to restaurant

thugs in the parking lot over night.

the parking lot smells like marijuana.

might be worth noting the monetary system in the laundry room

it was great we really liked the kitchen, alsome!!!

shuttle for multiple hotels was a bummer

excellent good wifi, but need front desk assist

the pool and gym were also both well kept and the lobby and lounging area was clean and comfortable

lovely large area for for long term residents to play cards, watch tv, swim, exercise and do laundry

very nice fitness center with a nice laundry room for guests to use

i utilized the on-site laundry facility

did not get a chance to use the pool or workout facilities, but will next time

the whole hotel is very neat and clean with an excellent gym

laundry machines needed some cleaning

there is a full service restaurant with nice large bar and room service for dinner (but not breakfast)

parking was easy

it has an inside fully functioning bar and restaurant that serves breakfast

did not have any information on the dining facilities and i only found out after i got there that room service

try and look like she enjoyed her job, not helpful when it came to asking for quarters for the laundry as the

my kids were so disappointed because they love hotel breakfasts and the waffles

wifi was good

staff was brilliant, super clean hotel, great gym for a quick stay, fab wifi.

wonderful breakfast.

hotel is a good value, includes complimentary breakfast, on-site laundry, good-size room, kitchenette, small

laundry!

nit picking here, but no fresh cut fruit at the breakfast buffet.

very clean spacious and modern room great bartender (joe) :-) parking available good breakfast

room was a suite, which included kitchen facilities

room was large, shower was great, gym small but perfectly formed

freezing cold swimming pool

pool and workout area was clean and quiet

pool was not nice enuf good value for money

the swimming pool is very small and a lot of drinking and rough language early in the day

spa not completely open

great breakfast in a cool surrounding

good food in the restaurant, excellent room service

wifi was spotty at times

room service food not great

was surprised that there was not a safety bar on the shower

the property is clean and has a beautiful out side patio and inside seating area and bar

location superb facilities bed comfy great food and bar great staff great price

the pool was shallow.

and on the highest floor possible due to my last stay not being great because i was over the parking lot and

quiet, dog friendly, very nice staff has a outdoor pool ,fire pit, laundry facility on site has an awesome

shuttle was available to duke campus

the only thing we didn t like was the pool and gym was closed due to covid

room was very comfortable; easy parking; easy access to highway; friendly staff; lounge area is very nice

pool closed, gym not clean (no towels, equipment not sanitized daily, no water, etc.)

beds; good restaurant/bar area; free valet parking; coin-operated washer & dryer with free laundry soap & dryer

wifi, price is too high for the value given (older building that could use a revamp, dark hallways

ideal location great bar for food next door

the lobby bar was closed

there was no safe in the room, the hotel gym was a joke, no room service, a hotel restaurant that served,

fitness center was still closed for covid despite the closure no longer being required by the state

rooftop bar was nice even on a windy day. fresh ground coffee. staff was friendly and helpful

rooftop bar with sunset

incredibly comfortable vibe, and the rooftop bar and restaurant is a big bounis

advertised breakfast, but was not provided, even though there was signage on the wall at check-in that said

parking for truck was slim

is s run down we asked for non smoking room it smelled like old smoke

it was supposed to be non-smoking, but it smelled of cigarette smoke and there were cigarette burns on the

the non-smoking room i booked smelled of cigarette. what they called

pet friendly and reasonable for a 1 night stay to break up a 10 hour drive around the holidays

a lot of parking

breakfast and clean bedrooms

parking area was very tight. barely able to exit/enter to vehicles.

also, getting into and out of the parking area was not easy

was perfect for what we needed as an o right stay, clean, people were very courteous, breakfast above average

breakfast was great

very clean none chlorine pool. was great breakfast awesome

personnel not informative, only provided breakfast info, nothing about wifi or snacks at night or swimming pool

na , everything was great . only thing the wifi wouldn t connect to my son ps5

we were on the 1st floor, so parking lot noise was an issue.

breakfast was not hot but lukewarm but had a good variety of egg and meat dishes.

customer service was fantastic, the room was nice and very clean, and the breakfast was good

lady at the front desk went out of her way to find me a taxi to the airport since the shuttle was full great

breakfast shuttle bus took me to my visit place every morning

location and convenience of laundry, gym, microwave and refrigerator

the pool wasn't that clean

shuttle experience

from the filled dirty pool, to the bathtub in our room

you could train you kitchen employees and your wait staff substantially better

breakfast details and time when it opens and closes, which makes the customer think, on swing the room service

restaurant and bar closed, no breakfast

there were no vending machines just a snack bar that a simple 1

room service was terrible

do not drink so i m not impressed by having a bar onsite m first room had no air and they had to move me that

pool was very crowded and we really could not enjoy the pool as much other then that the say was

2 rooms, nice kitchen

really helpful staff, free shuttle is great.

lol but they even offer a free airport shuttle service so you can go onto your next

kitchen is on room

aloud us to park car while we were away plus airport shuttle

clean gym with everything you need

room, bathroom, bed , parking, ubication

if you have an early flight and want to use the shuttle

rookies bar and grill across the parking lot

room was below what i can only imagine was the laundry facility

no laundry for customers

needed a hotel with a hotel shuttle for the airport

the barriers and cones blocking certain entrances and exits in the parking lot!

no charge and shuttle , i tipped both ways however , when checking in , the lady at desk cut me off rudely and

called the for the airport shuttle right when i got off tbr plane and they were there to pick me up in minutes

the shuttle service was right on time.

convenient to the highway. easy to get to pnc arena. also the free breakfast is very adequate!

everything was perfect but the wifi. it s very bad and needs a upgrade

they have shuttle services that drive you to nearby malls and the airport

the laundry room was flooded

wasn't enough wash cloths in my room and i heard her tell another guest that there was no clean laundry and they

laundry room should be upgraded.

and the man incharge of the kitchen and laundry was very helpful

parking was very tight.

and the guy that checked us in didn't tell us about the laundry stuff and the sink detergent was under the sink

laundry detergent, dishwashing soap, diahwasher soap was provided

this hotel could have been decent if basic laundry and cleaning were satisfactory

was able to cook or wash laundry if needed in our room

had did not dry my coworkers clothes, he was able to wash but had to go to a laundromat to finish laundry

the breakfast was a bit disappointing.

clean, great staff, above average breakfast and location

wasn't able to use the pool and couldn't get a shuttle to swim at another property

pet friendly great staff and very clean!

we did not use the kitchenette, it was well stocked w/ utensils & plates

their gym was closed on sunday and there's no free wifi after you check out

close to the airport with shuttle service

shuttle worked well

kids was next to my room was very loud couldn't rest when i was in the room.

had to wait for pilots on shuttle

think some alterations were made to the breakfast buffet

the location was excellent my family really enjoyed the pool

the pool and hot tub was excellent

my daughter enjoyed the pool very much

room service wasn t provided daily

very nice place. clean and cozy. full size fridge was a plus. breakfast was good.

the staff were all amazing especially shequia! the room, bathroom and kitchen were very clean.

great breakfast, great location.

breakfast was great

no water bottles and body lotion is not great. fitness center is inadequate.

the guest laundry facility was in a very small room that felt a little like a closet

also, the stationary bike machine at the gym was cool

the front desk clerk lied and said it was a 50.00 early check in fee that i did not approve.

up front with pet fee and we were travelling through on a road trip so we only at the hotel for less than 8 hrs

it was bright in my room by 5 because of the pool reflecting the sun

shuttle is 24/7 so arrival to airport departure is in

breakfast

the room because it was advertised to have an indoor pool for the kids to swim

i also liked the gym offering and setup, and the main lobby area was clean and inviting

the only other thing was the signage was a little confusing about shuttle service

pool,bar and workout room was closed and when we booked we were told they would be open with social

the shuttle guy was cool .. great attitude and knew the city ..

airport shuttle service reservation, it started a little on the downside

nice snack bar and restaurant/lobby bar, exercise gym and meeting rooms

the bar was closed

pool was small but exactly what we needed for the kids to blow off some steam before bed

the food (dinner) was absolutely delish and the fellow running the bar was outstanding

rooms well equipped, full service restaurant and great shuttle service

comfortable bed, great breakfast, very clean

the breakfast

to housekeeping facilities/laundry area, i guess

need to update the breakfast and the laundry room

) basic carb breakfast

room set up. breakfast was good. 24hr coffee

clean staff great parking great

nice breakfast and very caring.

i would like the option to tip shuttle bus driver in my bill. no one carries cash anymore!

wonderful staff. exceptional breakfast. waffles. pet friendly.

expected the shuttle to take me from the airport to the hotel and back

and the breakfast was superb

i wish they re a laundry mat.

in addition, the property does not have a laundry facility

please park the shuttle bus away from the front door when empty

breakfast ended at 9, i'd like for it to end at 10 so you can sleep in and still enjoy breakfast

the hotel provided an airport shuttle service, which is awesome, and both drivers were exceptional

laundry is completely complementary ( no

the kitchen was completely furnished with dishes and appliances

i was most nervous about taking the shuttle at 4am because i had a 6am flight

close to airport. shuttle bus was great

the on-site amenities. kitchen, room size.

it would have been nice if there was a guest laundry room

laundry room for guests to wash their clothes

place to stay and one of the best hotel breakfast

near us to the airport and the excellent shuttle service.

the wifi connection was awesome

room was next to the guest laundry and the noise from a sneaker in the dryer was so loud it could be heard in

breakfast should be included.

indoor pool wasn't open

hot breakfast, half the gym equipment was broken

amenities were closed, bar and restaurant were closed. breakfast was very underwhelming.

the toilet was never working properly, and laundry services don't work

to the elevator and i especially didn't like the fact that my keys stopped working in my room and laundry room

people in 1st floor laundry room smoke cigarettes and you can smell the nasty smoke

they also have a guest laundry room which is very convenient

they also had laundry facilities & the room was clean with the smell of cleaning solutions

desk never had coins for the coin operated laundry

laundry room is also available

beds, very prompt breakfast arrangements and easy to access services like laundry and fitness

wifi worked lucky.

wifi problem. breakfast not good at all. not many options in breakfast.

didn't have a laundry room

gym is terrible two tv's in gym both on same remote, so you have to listen to two tv's that are on

the employee setting up the breakfast bar (who also drove me to the airport) was friendly and informative

not one thing- the bar perhaps could stock more mixes for drinks.

the gym facilities and how close it is to the airport ud83dudc4cud83cudffe

the room was like a little apartment very spacious my daughter loved the pool

the breakfast and airport shuttle were very convenient for our early morning flight

we like the swimming pool, kitchen.

she explained that we could park our car there and take the shuttle to the airport

it had a kitchen equipped with full stove and oven, microwave, full refrigerator, dishes, cooking utensils,

return a rental car and the two guys who drove the bus were very helpful plus the on site guest laundry facility

they had a laundry place.

the swimming was pool was not unavailable but understood that maintence was being done

my daughter loved the pool

didn't have breakfast, but the room was large and the wifi setup was fine

the next day i was doing laundry and younger man was much more pleasant when i had to walk back through the

great clean and modern lobby, room was comfy and clean, breakfast was great.

we appreciated the full kitchen and sitting area

the free breakfast was good even though seating was very limited.

clarification of pet policy

in condensation beds are not queen sized as advertised they are doubles hotel advertised a laundry room, it was

the laundry room was laughable

and breakfast is served each morning

parking was great

the kids enjoyed the breakfast. i'm not an breakfast person.

kept all of the breakfast bar well supplied

the breakfast buffet was delicious

hot tea/coffee 24 hours! fresh cookies, beautiful pool...

very clean. rooms nice clean and spacious. good breakfast. receptionist very pleasant .

and shades could not be drawn; that's every room but should be corrected so people coming through parking lot

staff,the room,and breakfast

easy access to the freeway & cracker barrell resturantwas a cross the parking lot.

of a pet was $50 per night which was not advertised and found out after i was checking in

even the exercise gym was spotless and provided paper cups and filtered

good customer service, breakfast delicious and clean environment .