we can hear the laundry machines late at night

the room,pool buffet etcp

great staff specially at the bar very friendly

could not check in until 15:00 the swimming pool was full of screaming kids, so no chance to enjoy it

in the gym there was not towel and was dirty

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

breakfast and laundry

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

only part that i was not satisfied with was that the wifi was down the entire time that i was staying there

room cleaning and laundry

lovely facilities (pool, laundry, restaurants and breakfast offer)

i was able to do laundry there which helped during the week

the laundry room...machines were not working. ..

they do not offer a laundry service, but have washing machines and dryers so you can do it yourself

free laundry, friendly staff, right next to airport

free breakfast buffet included omelet made to order. free laundry

there was no laundry soap

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent

gym, on site laundry, great room service, cool 3rd floor lounge, check in area was nice, room was clean and

basically free laundry access to clean clothes at the end of the trip, daily credits for restaurant and convenient

when we left and got to our next destination, all of our clothes smelled moldy, and we had to do laundry

kept in contact with me but only asked if they could do anything for me but when i mentioned my laundry needed

there was laundry and the pools were open late.

there are only a couple of laundry machines so there was always a wait to do laundry

laundry room seems endless to actually use the washer & dryer we end up not washing the clothes.

24 hr laundry

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

excellent selection for breakfast, free luggage storage, affordable guest laundry, very friendly staff

the hotel very nice and clean, lovely suite and laundry room a plus

no free breakfast like other hotels

i had three kids who are only a pancake and bacon

the gym also closes fairly early at 7 pm, which really limited the time we can actually use the gym

i had three kids who are only a pancake and bacon

kids tv channel

they offer laundry but it takes 24 hours & doesn't make any sense to use dry swimwear

for the money you charge i would have expected at the very minimum laundry bag and shower cap

didnt provide a laundry room

the front desk manager ms jennifer surprised 0us with room service for our anniversary

didn t like the room service and i believe one of the staffs took money from the safe but it was my mistake

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

the laundry facility was dirty

the hotel appears to have been recently updated with a lot of modern touches, a workout room, laundry, a nice

laundry facilities were not the cleanest and a machine was broken

also it's nice to have a pool, gym, and laundry and restaurants downstairs

the casino and some good restaurants were in walking distance, and we felt safe walking in the area at

was great, the rooftop pool and restuarant especially, close to the beach, views, just great

didn't like that there wasn't any complimentary breakfast

love the views, the pool and the room.

terrible food, no room service . please dont call that fitness room a gym.

to do laundry you have to get lots of quarters from desk or casino

very clean and it has a casino

the property is well kept, as in the green areas, pool, gym, and lobby

very family friendly. the beach is their backyard. kids loved it and want to go back.

was a discrepancy in what was in the room service menu, verse what was available in the kitchen but the staff

pool and laundry open 24 hours

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

pool area was clean and well maintained, laundry onsite is useful

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

friends used the laundry room and the dryer took a long time to dry, had to run them twice

are lots of thoughtful touches in the common areas coffee, tea, and water stations, a communal kitchen, board

atmosphere, a little bit like a hostel but only the good things (communal sunscreen, a kitchen you could use)

communal feel through out with shared kitchen and reading space

great wifi

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

brighter laundry.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

at all room service put a do not disturb sign on our door and didn't make up the room

had a difficult time with the wifi and tv during our stay

outside and another day was told to move my car when i was parked in the correct casa ciana parking

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

having parking available made it very convenient

it was clean and new. the linens were great. close, free parking was greatly appreciated!

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the restaurant, and how close it was to the beach & other amenities & they did laundry.

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

spectacular views from the rooftop bar area

and most importantly, they are pet-friendly

- the wifi didn't work properly

great location in condado laundry area and rooftop pool

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

canario also offered to help with laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

housekeeping even did my laundry for 10 dollars

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

wifi worked well, tv on point, ac was the mvp, and the price is unmatched

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

the hotel had a nice pool area, great breakfast, very close to the beach

the gym is good for a cardio workout

pool needs repairs titles .and a lot of sand .

location was great. nice continental breakfast friendly staff

the breakfast could ve been better.

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really appreciated

there's a kitchen with a microwave

location, safe neighborhood within walking distance to many bars, restaurants, casinos, and the beach

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

my fiance dropped of key to the room at the spa to give after my appt

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

it was bolted down in the lobby in the laundry room

directions for wifi and tv did not work

staff was rude and didn t revise us with the security code for the main door entrance or the wifi password

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

pool size

no parking other than pricey valet. no wifi outside the bedroom or lobby area.

restaurants, pool, staff

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

details trouble with one tv / didn t have laundry service as advertised

pool and ocean access.

and certainly they need to install wifi in the hotel

need separate pool area designed for kids

kids were in the adult only pool

don t have laundry

we were overcharged a small amount by zen spa and it s been over a week since our stay and we haven t been

charged me 86 dollars for room service that i didn't order and have yet to remove the charge

joshua who worked out side at the bar was the best

shuttle to beach & old san juan proximity to things

not being able to do laundry

their laundry machines were broken and they didn t allow anyone into their game room or gym

their laundry machines were broken and they didn t allow anyone into their game room or gym

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the pool and laundry was not working.

pool was too green. laundry room was too tight and more expensive than the hilton.

musty room, small king room, nasty breakfast l, no laundry onsite

the laundry facilities i felt were over priced, and the elevator was a little sketchy

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

didn t like the expensive laundry room

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

there was a laundry room

working laundry equipment

no room service or free laundry

the laundry room had only 1 machine that was working

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

breakfast - inconsistent quality of offering

pool area didn't stay open past 10pm

attentiveness,location, adults only

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy

the rooftop pool and bar are definitely highlights, offering a perfect spot to relax while enjoying a drink

beautifully decorated, good location & restaurants; one of them at the rooftop both with bar and good

place was amazing overall highly recommend for an adults only experience

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

could use music in the pool area

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

on my fourth night there i tried to do some laundry before my departure the following day

the laundry area needs some improvement

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i couldnt access to finish my laundry to leave before 2pm

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

breakfast

limited menu for breakfast but i like it anyway. excellent location.

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

enjoyed the hotel and everything it had to offer, pool, gym, towels for pool/beach/adult only area/drinks

breakfast and brunch buffet were exquisite

the location is perfect, they have a swimable beach that has some protection from the waves, the gym is great

lounge like adriana, the front desk like ana b, gabriel, michael, alejandro, veronica, and the spa

mini bar was never restocked even after i asked them to do so

tried to order room service one night but the restaurant was very busy and was not able to accommodate us

great food and pool

room service was slow.

clean and infinity pool was open 24/7 which was nice

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

gym is very basic.

location and ambience at the bar on the weekends.

verbiage at spa discounts is confusing.

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

of the activities around the pool area never happened for kids even after asking about them and being told they

multiple gorgeous pools facing the ocean, one with a slide for kids and one more isolated for adults, all a

the only issue is the small laundry facility.

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

hotel has nice amenities such as a spa, several on-site restaurants and the staff were excellent