left bc the pool was overrun by disrespectful people, management did nothing about it

great room, nice shower, plenty of parking and front desk personnel were great to interact with

parking, my husband is disable and there was people parked in the handicap parking space and they

breakfast is what you expect at a hotel like this (basic) property was clean and in a quiet area

the room was great and the kids loved the fitness center.

goood indoor lap pool and jacuzzi

the hotel has plenty of parking and near many places. the staff are nice and communicate well.

heater was filthy, the dust on it was at least a half in thick we where unable to order food from room service

pool was quite crowded

parking lot needs help, many potholes and needs to be sealed

good value, full size refrigerator, good breakfast, clean.

the pool was outside and not indoors

) and the pet fee was $100 - this should be noted in the reservation, not after the fact

breakfast=excellent

that the pet fee is $100 non refundable. make it more manageable

the laundry area was very nice and clean

the laundry is convenient

laundry 2$ bucks wash n dry

breakfast was great

would have wanted a breakfast option.

staff was wonderful and helpful, breakfast was fine, there is a laundry facility (and fitness room and swimming

all the amenities are free, except the only one i actually used: you have to pay to do your laundry

i liked the decor in the lobby area, the pool was nice, i like that you have 24hr fitness and laundry facilities

the pool was perfect for our kids

also, my kids room shower drain was completely plugged up and water couldn t properly drain

dirty microwave and laundry area

the parking lot was full both friday and saturday when i came back in the evening

we both enjoyed the bar and coffee area

that it was $180 and the air in the pool area was colder than expected

and last time staying there … the room wasn’t cleaned right didn’t get any sleep do to kids running up

great bar tender and selection

ambiance, great service at the bar by hotel employee and huge rooms

to some maintenance the swimming pool and spa were cold

gym was small. swimming pool water was very cold! breakfast wasn't warm. elevator for stuck.

allowed early check in

suite with a city view and both times i ended up in a regular room with a view of the parking lot and

had a living room area and full kitchen which was excellent

the breakfast was very good too

we were not given details regarding parking and room location

i can see the parking garage would be nice in the winter to keep vehicle out of the snow

we went to the bar for a custom drink after the game

loved the bar area, which also served food, making it convenient after a long day of driving

went to the pool an hour before it closed on a monday night and had the whole pool to ourselves

no guest laundry.

good breakfast, nice room, easy access from parking lot and comfortable bed

they offered a great breakfast and the lady who took care of that even made sure i was doing okay

great hot breakfast

very clean great breakfast awesome staff

was placed next to the laundry room and couldn't sleep due to the machines running all

didn t have breakfast because i was late getting up.

the properties fault, but there was no pool or hot tub, parking was really full late at night

non rewards member parking was limited in spaces to choose from, but honestly that only mattered bc of freezing

$35 pet fee x two small dogs was way too expensive

large spacious room, nice kitchen area.

nice place for your pet

the breakfast was good and bathroom clean and the people there working were friendly

beside the room price, pool was too small for use, and excessively chlorinated.

room had a slight scent of pets but i suppose it's was to be expected since pets are allowed on the premises

the laundry room was close to our room and the machines functioned propery

bed bug infestation in room 101. hot tub permanently capped off. no laundry facility as stated.

not knowing there was detergent for the laundry room at the front desk.

loved the pool and spa

could not get into pool was to many people there

big, spacious lobby, and a bar right off of it, made for friendly, lively conversation time, or you could find

kids and adults arguing in the room next door and hallway until 1 am along with door slamming and

got in right before 11:00 and ordered food, gals behind the bar were kind and went above and beyond making me

would have liked a sofa/hide a bed. the pool deck was dangerously slippery.

bed was very comfy, i liked the channel selections, room service excellent and the staff very accommidating

no laundry bag

clean, modern updated rooms and a great breakfast

kitchen lady was very rude to us even using inappropriate words towards our kids.

breakfast exceeded my expectations

the juice machine was empty for breakfast. the garbage cans were also full.

i also didn't like that the hotel bar is still not open because of covid

there was no one at the bar to serve drinks, but that was really minor, i didn't book here for a bar

clean, new, decor, shower, amenities in the room, breakfast all very good!

main lobby bar area was extremely noisy until past midnight and then was busy and early for breakfast

breakfast was was a breakfast sandwich, cereal, yogurt, bagels etc, all staff greeted us with a

loved the gym, was able to get my daily strength training in and cardio

i am not sure why the hotel bar could not serve as the restaurant was open but due to covid reason it was not

nice size room, lovely shower. nice view towards the mall, gym, clean room...

there was room service, if you wanted to go that route, but no bar or restaurant to visit

pool (after seeing online there was a pool) the kids were really disappointed in that as we were

the pool area was perfect for what my kids needed

small pool

loved having a small kitchen when traveling with children

they had a nice indoor pool and a great workout room, too

if the swimming pool was open

we were told to put dirty laundry/trash in hallway

the fact i requested laundry to be done and when i went back 24hrs later it was dirty ( this was the evening

the staff were amazing, great breakfast, hot tub and pool we?re up and running beautifully

daughter wanted to use the pool and hot tub

or hours for the pool, where your room is located in the building and how that relates to parking for the nearest

the pool was nice too, although the hot tub control for the jets didn t work

friendly staff, nice pool, location close to where we were going to be.

breakfast included

enjoyed the bar area with a wonderful bartender

stayed with our children and grandchildren so the kids could swim and the heater on the pool was broke

laundry was also convenient

i understand that pet-friendly rooms may have some additional wear and tear, but the smell was strong enough

excellent room layout, very clean, nice to have the kitchen option along with breakfast

pool wasn t open

i like the kitchen was located in my room

breakfast pool

the wifi didn t work good

breakfast was very good

$3.16 expensive for small bag of chips keys didn't work good and pool was ice cold

wonderful staff front desk staff and breakfast staff exceptional

laundry area was dirty, and the dryer was not working, which i found out after i had washed one

like dog urine and the air conditioner was broken and the hotel had a horrible smell like dirty laundry, the

i was told a straight up lie ,and my kids had nothing to do

young kids screaming the halls at 2am. police activity early in morning.

pet accommodating

well maintained, pet friendly, location, laundry, friendly and helpful staff.

well maintained, pet friendly, location, laundry, friendly and helpful staff.

and the wifi password didnt work

was a bit cold (sausage and eggs) burritos were hard pool area is super loud,it echos terribly with kids in the

breakfast was good with fresh fruit, waffles, eggs, etc

guest laundry, was not sure if they have that

there was a small gym, so you could work out to burn off the calories from the omelet if you wanted to

parking was good

small parking spots

nice location and plenty of free parking around the hotel

the pool and laundry were being repaired so i wasn t able to use

good location, awesome breakfast.

workout machines in the area by the pool were not in best shape

breakfast was good

is a pet friendly hotel, didn't know before booking

breakfast was better than the usual

the breakfast and the gym, pool.

i loved that they had a pool and a hot tub, also the breakfast was okay

pool and gym were closed sadly

pool and gym were unavailable for maintenance reasons

the parking lot is huge and secure

the water facilities, the restaurant and the room service

room service

great parking. super comfortable beds and linen. great value. quiet.

no enforcement of quiet hours, urine smell in room, unwilling to assist to find acceptable room, parking and

extremely friendly and helpful, hotel very accommodating has laundry facilities, computer in lobby for guests,

good location and helpful staff. comfortable beds. laundry available

wasn t much for the kids to do on the property.

it s clean staff is nice and the breakfast

good parking, check in was a breeze, room was clean, breakfast was great, staff was so friendly and helpful

there is a laundry facility on site that i used, it was very clean

alarm at 1:30am because they were doing laundry and a washer belt went on the washer and smoke from that set

and found my clothes had been taken out of one garment bag and been stuffed into a plastic laundry bag (none

at check in they let us know right away that there were a lot of kids in the hotel that night so offered a top

wifi signal very bad. had to work one day from hotel and was almost impossible

laundry facilities not on our floor

my 2 kids suffered with back pain

rooms/shuttle mainly very nice driver

we used to stay here when our kids went to school here

was good accross the street from the rave theater which was jammed with college kids

laundry is in hotel cross the street - inconvenient

free parking laundry in same building

breakfast (eggs, sausage, waffles, muffins, cereal, juice, coffee) was appreciated and the free shuttle within

the breakfast was adequate.

love the free shuttle and ambassador bar and food

nice, clean room, good breakfast sekection, frieny staff.

staff were terrific, loved the shuttle pick up / drop off at airport, the full breakfast was really a value

pool closed at 9pm

just be consistent. good breakfast as well.

need to better mark the entrance to the parking lot since the hotel shares the driveway with other businesses

did not have workout room, continental breakfast, laundry facility, tiles off laying in the safe, screws by

charged multiple times, wifi for room didnt work

clean, nice hot tub, good room service, safe area, lovely town 2 minutes away. perfect location.

also would be nice to give the wifi access code at check in

from the restaurant to the fitness facility and pool was great

laundry facility did not work

line, not far from the airport/shuttle, pool-but you have to ask the front desk to let you in, laundry-washer

parking was in the back unlit

parking lot was full of snow and cars covered in snow so not many places to park

for shuttle and was hung up on twice

close to a bus stop. pool was nice. laundry facility worked good. breakfast was good.

laundry

to the couple sleeping in the laundry room

couple sleeping in the laundry room on the 2nd floor and the guy with a a dog sleeping in the stairway

wifi connection did not work throughout the entire room

the laundry facilities were easy to use and reasonably priced

very clean and quiet. loved the kitchen area...

there was a smell in the room that may have been from a pet. it was subtle but annoying.

the full kitchenette was amazing

the room and breakfast were very good

our stay was restful and the kids enjoyed.

only suggestion ..have cups in fitness center for water and hot tub

clean and comfortable with excellent breakfast!

breakfast was awesome, the turkey sausage was not what we expected so you probably should stick

the pool water was cold, found out this morning the heater was not on

laundry facility is convenient

bar closed too earlier & no room service available for alcohol after 8 on a sunday evening!

the kitchen in the king suite was fantastic.

location, walkable, large , comfortable rooms with full kitchens, restuarant and bar attached

i've stayed here before and i have enjoyed the room and jackson bar that was located down stairs from the hotel

the hotel has a nice laundry room

warmly welcomed me on the freezing friday evening and also helped me with some quarters for the laundry machine

lovely gym/laundry room and breakfast

it was clean, the staff was welcoming. the breakfast was decent and the location was perfect.

wifi was good, breakfast was good, bed very comfy and if you want to visit a game of the bucks ->

gym room, perfect location, helpful staff, fridge and microwave in room.

the staff, especially the restaurant and bar staff were exceptional!

very nice, updated rooms. bar and restaurant. easy parking.

messed up our room service order, never put the order in

the bathroom is a little tiny. the gym could use a little room ventilation.

no self laundry machines

there was dirty laundry left from the previous renters

hotel was not willing to do anything about it as their laundry is handled off site

like the bar that was attached. great food and drinks. very convenient. bed was super comfy.

elegant as this hotel was, i was surprised that they allowed pets

the laundry is also ok

the building and facility is quite new, staff are friendly. however the guest laundry is dirty.

entering our room we had to kick a pile of dirty laundry out of the way (still there the next morning) and the

no laundry soap or dryer sheets.

i booked this hotel because it said guest laundry

i think the space could ve been used more spaciously with more machines and the laundry room was nice to

asked for change for laundry, just said no, didn t even check for us

wifi service was horrible

no pool for kids

good location. good breakfast and walking distance to restaurants, parks etc.

there was no bag in the room for my dirty laundry

loud construction outside. no laundry or room service.

stripped and made my own bed, had to bring my dirty laundry/garbage

), the rooms shouldn't smell like funky, old laundry with hints of urine hidden by carpet shampoo

the smell of the bedding was too strong. they must use a very strong product for laundry.

guest laundry services available

the breakfast was good

the bed was very comfortable and the gym was great as well.

wish there were a free continental breakfast, but i knew that when booking the room

gym was away from the from the front desk down in a hallway by the grand avenue mall and the

the breakfast was really tasty. the room was spacious and the t.v. was outstanding.

great fitness area

the wifi was fast and reliable enough to get some work done and join some zoom meetins

delightful room. great view. delicious breakfast. excellent service.

hotel, l had some family with me from canada, and they love the hotel, they only think it was the breakfast,

no room service. their listing said room service, but there is none

they are also pet friendly, which is nice, although we did not bring our dog for this stay

the gym was fine

bar down stairs

pet friendly, staff was very nice and accommodating.

tried to do a load of laundry, they have no change machines and the dryer didn't work and ate a quarter, bed

friendly service, hotel has onsite laundry room, onsite restaurant

a long and convoluted walk from room to reception, a guest laundry with equipment that has seen better days,

full breakfast them har boil egg.

the patio opens to the pool (but i did not get to enjoy it, closed for winter)

pool & hot tub were closed my entire stay. no guest laundry facilities.

there was no laundry service or washing machine available

breakfast was not available

the room setup, this was 1st hotel where we got good night's sleep without kids running the halls and being loud

good breakfast

asked for housekeeping for towels, they never came dirty laundry in the halls we will never ever go back here

(no cups, no glasses, no bags in trash cans, no ice bucket, no laundry bags, when i called front desk to ask

the access to doing laundry was a nice extra!

the walls are thin. laundry is to expensive they had no breakfast..

the layout of the room was very modern and i appreciated the kitchenette-like area, though i wish the room had

on-site gym and laundry facilities were great, as was the breakfast buffet

breakfast buffet was better than anticipated; accommodations far exceeded my expectations

breakfast was the best i have had except when i was in europe

floor to ceiling windows, comfy bed, smart tv with netflix access, hairdryer, kitchenette

easily accessible and in a great area, girl parking was very convenient, staff were wonderful, breakfast included

the room service button didn't work, and then they just didn't bring my order up and i was late for

room service was late and most of it was cold or horrible tasting

food prices of hotel room service was pretty high and quality was so/so at times the room service took almost

we travel with kids 6, 8, and 11

i love the bar and restaurant area, great food and drinks

comfortable room i find gym , laundry. good breakfast and dinner staff really friendly

laundry available 24/7 with coins

we really enjoyed the breakfast, kickback, pool, gym and laundry facilities were a bonus,

includes laundry and gym which was really nice

the pool, laundry facilities, workout room, restaurant area, and bar were all gorgeous

great location. good breakfast. free laundry facility. very helpful staff

breakfast was great...lots of seating. great location

there was no pool.

be aware that they do not have a pool but instead a small splash pad (might be good for toddlers

the breakfast food could have been better.

laundry machines

it had a guest laundry and was well located to river walk and 3rd ward

we arrived at check-in with a request of late check out due to having an online interview the following day

and also, we noticed a table in the 3rd floor lobby hallway that had old room service glasses that sat there

bar and restaurant were very nice as well and staff was knowledgeable and helpful

the hotel bar has bartenders that don't know how to mix drinks. ugh.

guests, couldn t give directions to places two blocks away( didn t know streets) nighttime bar staff rude

bar closed 15 minutes early sat night, rudely sending customers away

wish the bar stayed open past midnight on a saturday night

the fitness room was very small

rooftop bar was beautiful and cozy

we also really enjoyed the upstairs rooftop bar area and fresh cold water in the lobby

coffee maker in room, asked for hot water and a cup for tea and room service brought me a plug in hot water

boyfriend and i stayed in the king suite and loved the spa tub

no room service

the room service breakfast was delicious and arrived quickly

that's something my friend and i always get,, but it was already almost full with the mini bar items

amount of noise later in the night, but we were on the 6th floor near the rooftop bar access

we had room service for a late lunch and breakfast in the restaurant in the hotel and both were excellent

no whirl pool

super the building of course spa great wish i had more $$$ for that pool of course wanted to go to blu reason

was not open on the evening we stayed (12/25) and felt it should have been, given that the lobby bar was packed

the pool area was sparkling clean and the boys loved it

the room was very clean, the food was awesome and the spa was the best

the rest of my party with had already been waiting in the lobby almost an hour and with all our kids we wanted

the staff in the bar were really great as was the restaurant and the food was amazing

didn t like that the bar was open and the restaurant was closed i had a very hard time trying to find a place

they had an amazing gym!!! great bar too.

they had an amazing gym!!! great bar too.

hotel restaurant and bar was exceptional

also, access to laundry was a nice perk

for long stays i need a laundry, so i used the laundry here several times

kitchen, laundry, location, restaurant

also our room was as the end of the hall near the back door which allows access to the garage and laundry

it was great to have a full size kitchen in the room and laundry in the basement

the bar serves top notch beverages

with classic architecture, short walk to the lakefront and a shorter walk to a sports bar and excellent irish

loved the kitchen set up in the room. was nice to have places to store things.

also, i had to leave my room and go to the fitness room to get any work done while they fixed the plug in and

spa smell in the hallway was noxious.

the laundry area is excellent: brightly lit, uses quarters, works perfectly, kept clean

their laundry dispenser was out of order, my remote for my tv was broken

laundry area is clean, useable, $2 per wash or dry

in the lobby, breakfast area and the hotel seemed very clean throughout, as well as the pool area

very clean and quiet. very pet friendly with a great area for pets to potty