powdered eggs. guest laundry very small.

everything was great the pool was cold but that s fine too and the room was great we had more than enough

the free breakfast

that the pool was not heated

the hotel is not very well marked, you have to drive though several parking lots to get there

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

didnt like how the room had a musty smell and there was no laundry facilities

great hotel! good location, right next to a gym.

the pool was great , very clean as well as the rooms

pet friendly and clean

there was no laundry service or washing machines available.

young kids running around in the hallways while parents were in their rooms smoking pot

plenty of parking

arriving at 10:30 at night to music blasting into the parking lot and lobby was very disconcerting and unfair

clean rooms and pool

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

we liked the self serve laundry.

we were across from the laundry/housekeeping room

good location, ample parking for a bobtail semi, have to be creative if you have a trailer

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

as far as front desk employees and the laundry dept

pool was closed during my stay

location was great. the breakfast was very good

wish they had laundry machine

even though it was full of kids staying for a soccer weekend

our family loved the bar, nighttime entertainment, pool, breakfast and the ambiance

) then i had 'small' issues like being charged for breakfast or no wifi which was supposed to be included in my

wifi worked half the time

the rooms was comfortable, breakfast was on point, staff was pleasant, greeted you with a smile!

the fitness center we couldn't get in to do exercise.

updated and clean throughout. comfy bed. great breakfast!

they closed the pool

offered a simplified breakfast option to accommodate to the covid-19 health guidelines, which was great

a clean laundry area

the hallways are bright and have good lighting; they do not have any laundry facility on the premises but there

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the

better room made for a much better experience. also breakfast was fully stocked

only downside was that the pool was closed for repair

laundry machines are so close to the rooms- other guests used them to dry their shoes from

the hotel is very convenient to the boathouse at sunday park if you're attending a wedding/event

also, there were two steps down from parking area to front lobby doors

property is in a good location the bed is heaven on earth the staff is exceptional and breakfast is delicious

parking was a little sparse due to the remodel in progress

please turn up the gym lights.

were put next to a family with 2 crying kids

she assisted with a much needed early check in and provided great customer service

would like to have seen more options for food and equipment in the gym but still satisfied with what was

we just left because i was tired and so were my kids

old signage referred to pool, restaurant and bar that didn’t exist

small bar of soap

the bar was closed

we were extended a late check out because we were waiting for the light to be connected in our new house

breakfast items and free wifi

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

my kids has a rough night sleep on the pull out bed, can t image if an adult has to sleep on it

parking is free

good location free parking room included a sofa bed and fridge the pool is a nice size

went to bar to get away from noise but

no guess laundry

no laundry

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

on premise laundry would have been nice.

we were able to do early check in and late check out. the staff were very accommodating

dirty laundry sat in the hall way over

told on the phone that pet fee is $35 and finding out at checkin that fee is actually $75 very

neither were their kids running around at the restaurant or in the elevator

believe that for the price, location and star rating of this hotel, room service should be extended to 24/7

really nice bar too

love the wardrobes, fireplace, just the beauty of the furnishings etc

the wifi signal is very weak- nonexistant on the upper floors

your planning to come with kids this is not the place

no bar or restaurant facilities

the hotel is beautiful, with antique furnishings, old fireplaces in rooms, and a genteel brick and wrought iron

room service kindly brought us a small carafe of milk

the inability to self park and no gym were drawbacks.

the small fridge was nice, wifi, and flat screen tv - all very nice

love the decore, nice little bar area with fun drinks

were traveling with a pet, no problem there, but it appears that a previous pet had an accident, or a person

breakfast guy was amazing

great breakfast

was expecting to go to the gym but it was not open

the breakfast meet my expectations and staff was excellent and friendly.

good choices for breakfast, friendly staff.

room was large and had a full sized fully updated kitchen with granite counters

who took care of breakfast & special food events was exceptional

great gym,, nice rooms...nice mattress.....

very friendly staff, great breakfast and good location

states fireplace and it wasn t door keep getting stuck no linens for the sofa bed not enough washcloths

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

it was close to my work place and had free laundry

free laundry

kitchen suites were adorable!

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

the view and breakfast was good.

seems like a good place for a long stay because there is a kitchen and little office in the room

had trouble getting wifi.

upkeep was good and also loved the gym access, it had a better gym than most hotels let me tell you

very friendly and i didn t like the fact that they didn t announce that they only had bag breakfast

the room was stocked with all the little necessities you would need in the bathroom and kitchen

the kitchen.

kitchen could have used a few more utensils.

i loved the lobby, the lounge area (breakfast and computer station).

more towels in the room without having to ask please warm up the pool

pool area was too small and i inviting

the property was nice, parking was a little tight but not too bad

plenty of parking. room was clean. concierge staff was nice and welcoming.

no-kids hours at the pool would have been appreciated

clean, valet team was extremely helpful and nice, room service for breakfast was perfect and reasonably priced

wife and i exercise 6days a week and we decided to hit the gym on our weekend getaway

pool was great

still no room service yet

only complaint is that the salad i ordered for room service was a bit overpriced

guest laundry services were supposed to be available

no laundry room bags for the guests

friendly staff, great location, pet friendly

no daily room cleaning. bar closed. no microwave in room.

pet friendly is a plus

everything is perfect, only one question was about laundry

the laundry/ice area on the second floor smelled like urine.

laundry should definitely offer the contactless option to pay for the service (now it s coins

breakfast bartender/server in the in house dining was the worst i've seen in many years

it s a pet friendly hotel, a waste basket outside would be great (for you know what)

gave us a menu, gave us drinks and then said the kitchen would be closing soon if we wanted to order something

decor, shuttle, spacious rooms

great weekend in great city. loved the shuttle service and biking!

dinner the food was 1 1/2 hrs getting to me problem in kitchen or forgot the order staff real good about

having to pay for wifi

were on the floor with a team of young kids

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

breakfast good. nice gym.

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

it is difficult when you travel with kids as they gets hungry at any time

richard/drove the courtesy shuttle/ was also great

i cannot connect wifi to my laptop

also, the fact that a shuttle only runs from 7 am-7pm is crazy

the breakfast was the best we have had with this type of set up

good breakfast, bar on site

super pet friendly hotel that makes the little ones feel right at home

very comfy bed, complimentary breakfast, historical downtown, nice area around, wonderful

our king studio with kitchen room was beautiful and clean

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

door to shut properly, keys kept not working, no laundry said the machine was broken

the guest laundry room not working

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

24 hr fitness center, guest laundry, enjoyed the breakfast

by the window a mother sitting in the parking lot drinking a big beer i'm watching her two kids play in the

no breakfast

wasn t a fan of the breakfast

self serve laundry service

free laundry was definitely a plus

laundry

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

they also had a guest laundry room

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

there was no kitchen and the refrigerator was very small

a bigger fridge so we didn't have to leave the comfort and privacy of our suite, especially after room service

there is an indoor pool and gym

love the 'kitchen' area

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

laundry that worked

need to pay more attention to laundry. stains on towels.

the pool. the laundry. the hvac.

we utilized the on-site exercise room and the laundry room

pool was great. rooms nice and clean

the hotels fault , corona has made hot breakfast impossible

pool heater went out the day before we arrived

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

the pool was not opening the kids where upset

i also enjoyed using the excercise room and the laundry service

the dining in the lobby and breakfast was amazing

is is not a dislike), since it was a quick overnight stay, we didn't get a chance to use the kitchenette, nor

we were there for my child's competition so we decided to go to the pool after it

the breakfast bar was pretty good, but nothing spectacular.

great attendants which help me with change for laundry and all

the hotel was clean, comfortable and offers free breakfast.

my room was located above the swimming pool on the 4th floor

cleanliness, comfort, wifi, refrigerator, microwave

the selection of the breakfast, no hot food,,

guest laundry facility was great

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

the laundry machine didn't work.

for example laundry is on the second floor but it says it's on the first floor

pool had too much chlorine in it and water was cold.

my kids and i enjoy staying at this hotel every year

wifi wouldn't connect on laptop

breakfast should have a better variety but idk my because of the covid-19 going so maybe it was

the eggs for the breakfast were a bit watery otherwise, nothing else.

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

great staff. early check-in. yes, breakfast was good

the parking lot was clean breakfast was good greeted while i left and returned didn t use the pool but looked

lack of breakfast variety

pool was advertised, and upon check in, we were informed it was not open and we could walk across parking lot

clean room, nice staff, good breakfast.

wifi would not work with my laptop but was ok with my tablet

the bed was very comfortable, well appointed bathroom, and a very nice continental breakfast

gym facility made me keep my workout schedule

pet friendly

i appreciated that the hotel has a laundry room.

like the fact that there were no plates available when i went down to breakfast and most of the hot food was

hotel room was spacious, clean, and had a small kitchen

we booked the hotel for the pool, but there was a giant group that overran the pool, so we were not able to

the oatmeal ran out and kitchen staff were unwilling to make more

small outdated tv no breakfast or coffee poor gym

the nice lady at the bar gave us some green tea but it wasn't very good

they also have a small pool (although it is not heated)

room, pool and facilities!

food good, bar pleasant. staff helpful.

no laundry area

if you had a laundry room

no laundry facilities

i liked the place. very nice and clean and the breakfast bar was superb

was great, staff very friendly and breakfast was hot

microwave and fridge. also liked the laundry room.

everything was nice. good breakfast. desk clerk was cute

free parking and free breakfast

wifi was weak

good location, modern, nice breakfast bar, bed was very comfortable, it was quiet

ice and laundry convenient

3 fast elevators laundry was good

i also appreciated that the linens smelled like fresh laundry

looks of entertainment (drinks popcorn large common areas gym pool hot tub etc) we even had other guests racing

it was awesome that their pet friendly status included cats.

laundry was supposed to allow debit cards but wasn t working

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

laundry wasn't working on this visit

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

breakfast hours were a little limited

piles of dirty laundry in halls

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

the guest laundry facilities were out of order

but the stay wasn t kids was running in the hallways knocking on people door and running i reported it and

great room service

spots small laundry facilities were not working

near williamsburg, and that was superior in every way staff, quality of the rooms, service, breakfast

and go breakfast

it has a kitchen and living room then another room with a bed and bathroom

condo stay with kitchen appliances

both of these were a disappointment to my kids but neither ruined our stay

no pool

breakfast was fresh, gym and room were clean.

the update, the bar sink was removed

my kids slept on that and they are not picky, and they found it hard to get a good nights sleep

mext to laundry room

beautiful hotel with many restaurants nearby. no pet fee was great.

gym was small and there were not that many things to use

great atmosphere. friendly staff. pet friendly too!

friendly and accommodating staff, free and convenient parking, very scenic area with shopping and several

food was excellent (norma in the kitchen was fabulous) the stay well room was so worth the value

free wifi with no hassle connect

the heated pool was a highlight and perfect for relaxing

no food & closed pool still

ease of parking, availability of elevators

free laundry for guests

candlewood bistro and free laundry were a pleasant surprise

laundry room and fitness center are sort of one in the same so it was pretty warm and moist in

free use of laundry on site

laundry facility and fitness center were great

we also used the laundry machine in the hotel

coin laundry avilable on property, only one machine though. breakfest was pretty good.

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

i used the laundry room to wash clothes super convenient but the stairwell smells horrible they need to fix

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

property is a 10 but the laundry facilities didn t match that

loud kids in the suite beside us.

the pool was outdoor/seasonal only and bar too expensive (with limited

cleanliness and professionalism and laundry and breakfast.

the location, size of the rooms and they except pets

parking lot in rear was poorly lighted & no elevator was available to the 2nd floor of the hotel

lots of parking

it said the property had an indoor and outdoor pool