location and bar downstairs on waterfront

view from the six floor of spa creek was great and so was the weather sun and mon

location and amenities, including available robes and room service.

the food was cold when it arrived from room service

we ordered room service , no room to place the tray

we were in room 323. it was noisy in the morning-garbage truck or laundry truck, etc.

ended up in a room next to the gym and it got a bit noisy early in the morning but i forgot to ask to move rooms

we checked in at 7:30 and called room service at 8:00pm

location to downtown cleanliness great staff interaction cool bar overall excellent hotel

really enjoyed the bar in the hotel

also said spa services but it is not in hotel

location was great. beds were comfortable. kids loved the pool.

barking dog

this used to be a pet friendly hotel. now, there is a 50 dollar pet

the hot tub, food, bar & the bloody mary mix was the best i have ever had!!

woke up not feeling so well and asked for late check out

love the bar too

the furniture and bath were exceptional, the wifi easy

wifi, extraordinarily uneven staff, terrible valet system (nearly made useful by extraordinary

wifi was mediocre but did the job

plastic breakfast plates and cutlery were extremely disappointing, the breakfast was ok but rather limited

room was right over the outdoor bar area and all we could hear was them talking until late into the evening

it was clean, breakfast was good, the bed was extremely comfortable..

gym although limited was ok

staff were wonderful! breakfast was good. room was very clean.

breakfast was good, only complaint was the coffee was not good

their breakfast is average at best and feels cheap given the cost of the venue

bar very expensive, 2 cocktails and 1 beer total $56

breakfast options are very limited and the qty

no pool and only one laundry room with one washer

hot breakfast, big plus is free washer and dryer for laundry

the laundry room was not available as new machines were being put in, but that was the only problem

free laundry

fantastic staff...free laundry!!

more choices available for purchase like baby wipes or scented laundry soap would be great

it was nice to have access to the guest laundry

wifi sign-in too complicated and confusing

also nice seating in lobby and a pool table

the breakfast and the suite accommodations.

good size room and facilities. friendly staff. laundry facilities.

i stayed three days with no trash pickup, laundry and toiletries

heist laundry was overpriced to use wash n dryer.

laundry use too expensive

pool and hot tub were great

excellent hotel, the laundry was free, the breakfast was good and the personal very friendly.

there was no laundry bags in the closet too

the extra parking around the back is inconvenient with no back door

parking lot filled up with conference attendees making it hard to park on saturday night

we had to pay for breakfast for our 2 kids

is someone smoking in the laundry room or in its transition

we extended our stay and happily used the laundry too

the wifi

was disappointed the pool was closed since this was one of the main reasons for choosing the hotel

children in the pool ud83dude11

second the room they gave me was a smoking room above the laundry

there was no toilet paper in room an bathing laundry was ragged

laundry room is on the premise

front desk staff normally away doing laundry

plenty of parking

i didn t know if it was the detergent that they used on the laundry, but i felt itchy and i got a few hives

laundry and restaurant on site. close to shopping and other needs.

laundry facility was out of order.

convenient location to shopping, restaurants, and downtown annapolis; comfortable room; nice pool and cafe--what

indoor heated pool

also in the past a bartender was there at check in which was cool

but hey maybe they have 4 kids and that's their time to cut loose because i wanted to bring her a bag of ice

the pool hours are great to relax after a day of touring the area. the staff were wonderful.

have the bar open in more days.

room was next to gym very noisy we were there l night so didn't bother to change room there shouldn't be a room

well maybe the cost to do a load of laundry

it had laundry services and we were able to wash our clothes

self serve laundry available

extra space in the lower level as we were able to play cards while waiting for laundry to be done

there is a pool , laundry and a small gym

the property just wish it wasn t a current pandemic so i could have enjoyed the bar/dining and pool

modern nice clean building. spacious lobby, good parking

my kids loved the beds, large tv, complimentary streaming services, and the indoor pool

cover it up and expand the gym

small bar menu options

friendly staff, laundry, pool

the laundry facility dryer could be kept better.

i was able to have my pet with me and she was comfortable

hotel was outstandingly clean, especially considering that it allows pets

too many people at pool at one time. family picnic? leaving no time nor room for quests.

which appeared to be unaffiliated with hotel directly adjacent to pool and property (with shared parking lot)

went off season so outdoor bar and pool weren't open

friendly staff great pool

great location! bonus was the boathouse bar located right next to the inn.

the pool was nice and the lifeguard was super helpful and friendly

there is also guest laundry available

homeless people, they're loitering around the entrance, walking through the hallway with dirty laundry too

cheap laundry and a fitness room supplied with a good weight range dumbbells

on the first level, there were computers, newspapers, fruit, a breakfast room, a gym and a laundry room

we only stayed 1 nite but used the laundry facilities every thing was

laundry machines were expensive and didn t dry clothes all the way

their way to get late night milk for my child, forgotten toothpaste and tooth brush and coins for laundry

pool was not open until after memorial day weekend

gym was nice

i was not told any of the info above, i wasn t sure about wifi access or code, also i guess i will find to

i had to get an extended checkout because the were still doing laundry when i called for a fresh towel and

pool breakfast needs improvement laundry room needs supply machine door needs to be adjusted to open

laundry room being on the 4 th floor and it is only 1 washer and 1 dryer

laundry room is very dirty

also the laundry room is located on the 4 th floor and i am on the 2nd floor

only thing i suggest is to keep laundry room a little bit more clean.

there was a gym, laundry room and pool on site

awesome amount of space, great place to do some laundry.

the free laundry and dishes in the room

there is a laundry area and they sell detergent there

wish that oatmeal was on the breakfast menu.

spot on shuttle service as promised comfy bed v nice breakfast

gym had nothing to wipe down equipment after using

that said - my kids were not impressed

bed was very comfortable, staff was friendly and i love the gym.

they offer laundry machines without fee, you need only the detergent

cleanliness, up to date accommodations, on-site free laundry with the latest technology appliances

the complementary for laundry and the shuttle were perfect

shuttle was slow to the casino

the customer service and the shuttle bus agent where very respectful and very informative

there was no clean towels available the next day when i ask house cleaning for some i guess the laundry person

the rooms and laundry rooms need to be cleaned better because they were disgusting

very clean nice staff and very close to the casino and restaurants

facility was great for kids

no indoor pool, but that s not a big deal

provides self service laundry and detergent.

then upon leaving i asked for 2 trash bags for my dirty laundry guess what she gave me

the chlorine was a bit much in the pool area but other then that there is nothing i did not

breakfast style buffet was very enjoyable

kids got to swim 15 minutes and then pool closed because chlorine levels

breakfast that was included was great-loved the variety of food choices offered

dennys in the parking lot as i had traveled all day without food and i checked in after 9

beds were super comfortable and we're happy to see a 24 hour denny's that shared a parking lot with the hotel

only complaint is the wifi is weak. everything else great

the breakfast was very nice also, and served early as we had a 6:30 a

i did book based on the amenities of room service, restaurant on property, and laundry

was a snafu at the airport regarding the location of the complimentary shuttle service

the hotel is close to the airport and provides a shuttle van every 30 minutes to and from it

love the shuttle to md live both ways, date night bonus! no one had to drive!

like the cleanliness, the free shuttle to the casino, and the professional way the people at the desk treated

i love the space, pool, and morning breakfast. my grand daughter loved the pullout couc

very clean, the indoor pool, great breakfast

and we went down to the bar and grill and ordered a cheeseburger and ff and grilled cheese and ff and it took

pool was too cold for thekids

everything was great the only thing was in the pool area there was a shortage of towals.

the laundry room was on 1st floor, a plus since we needed washer & dryer

also, they are pet friendly and had a designated pet area with bags and trash

nice breakfast

had lots of space and full kitchen

fireplace didn't work was my only issue. maintenance did come to the room to fix.

even when i went to the laundry room to get some more those were dirty as well

i see it the water is not 100% clean and clear, also i didn t like the way the laundry room, and the machine

things missing from last time i stayed 2 years ago - room safe, complementary laundry detergent, and kettle to

the breakfast buffet is back. guess laundry room.

limited parking space

the fact that they have a cc laundry facility and the in suite kitchen

elevator was slow which i used quite a bit due to laundry

wifi could ve been better. my kids wasn t able to attend virtual learning due to the wifi

small pool

wifi could’ve been better. my kids wasn’t able to attend virtual learning due to the wifi

we paid $263 for 1 night and much much more in the casino

the casino was the best part for us

i visited the gym, had dinner, and visited the casino for a short period of time.

of having a huge shopping mall, lots of restaurants, and a casino literally steps away

prime rib, funned at the casino, watched games on gigantic screens and had drinks at the sports bar, and ended

wonderful restaurants in the ground floor, staff was very helpful. has onsite coin laundry

all the on-site facilities grill bar, laundry, gym, close to airport, close to shops.

laundry was a little pricey.

the restaurants close to early at least the bar could stay open on the weekend a little longer.

the indoor swimming pool was full of just kids and teens

s free internet and laundry service

free laundry and workout facilities were super helpful

room size. free laundry room, cleanliness, location

i also had a safe in the wall in the closet, free wifi, free laundry

best part was laundry was free

pool is super small

was a little disappointed to learn that you can no longer have private times lots for the pool

we use the pool, which was great, and i also use the gym

bar was also nice and bartender made great drinks

oh, the shulltle services were awesome, nice rides to and from casino and shopping

dirty laundry and trash was in the hallway as we walked to our room at 3pm when i checked

facility mostly quiet, guest laundry much appreciated

even on teh 4th floor it sounded like laundry machines running off and on with tennis shoes in

for maintenance because that was one of the reasons we chose this hotel for something for the kids to do

pool was small but it was still nice

two of the four laundry machines were inoperative

was no breakfast offered, the laundry machines were pay as you go and they didn t all work

called for washcloths and towels and they dropped off towels only in a laundry bag

may 22 evening the lobby bathroom is awesome there was no laundry bag no tv instructions no literature in the

gym was sufficient with a variety of life styles and peloton machines

also, my room key didn t work for the laundry room and on monday morning my room keys had to be reset again

in room service

really loved the hotel the room was great clean comfortable and peaceful,the gym was helpful and enough for a

food was great; close to airport; ample parking

close to airport with airport shuttle. staff and shuttle drivers were helpful and pleasant.

did not have breakfast

the breakfast choices and the serenity of the dining room

wish there was an indoor pool too but otherwise lovely

the horse flys were a problem by the pool

amazing and relaxing pool with excellent service

the staff were friendly, polite and helpful. there was a laundry

i arrived the laundry machines were broken, i couldn't get extra sheets for the pullout sofa until the next day

left in the refrigerator *small parking area *laundry room was dirty *transitional housing, the children next

i did my laundry and had some breakfast before relaxing after work

exercise room and decent laundry facility

with laundry trolley and wheel bins, breach of health and safety

no way to do laundry or close laundromat

about the property was that it did have roaches if we could get that in order and invest in a pool as well that

wifi does not work hotel is infested with roaches

construction and parking..

location and shuttle to bwi

the pool was very small and dirty needs to be revised and cleaned. not for small kids

desk staff were particularly cheerful and welcoming; airport shuttle was always on time; great location; safe

very clean, nice gym, easy process to check in and out.

beds comfortable. location good. pool area nice

hotel had not done laundry

then i was doing laundry and found 5 different bugs in there within 20 minutes

that it was under construction and that none of the amenities were available, no fitness , no laundry center

is located, free breakfast which i stopped eating after the second night i found bugs in the laundry room

the guess laundry room there was plenty of hot water t.v. channel were ok

we loved the use of laundry washing and drying free for hotel guests

the staff were friendly and there is a good laundry facility

the hotel's shuttle was unavailable, the front desk staff arranged ubers for several guests, then arranged for

pool party with 15 + kids in that tiny pool who admitted they weren t staying there

parking was nice to have

he held the laundry been why i put the stuff in basket

wifi was good and there was laundry machines which i am was glad see there

great amenities, laundry use, delicious breakfast, clean rooms and bathrooms, dove soap products and a nice

shuttle service, friendly and helpful staff, room was clean, good amenities, nice enough gym, has laundry

took five dryer cycles to dry my laundry. $1.75 a cycle!!

full breakfast was fantastic and i also liked the fact that the hotel had laundry facilities within

access to pool, fitness room and laundry

there is an option to do laundry, with supplies provided by the hotel

was able to access the laundry facility and the fitness center

kids running around unsupervised, people doing laundry, walking around with no shoes

com i also have a letter from her stating that she was giving us 10% back for a late check out and for all our

traveling with 3 kids, including 1 under the age of 1, the room was perfect for us

the size of the room. suite with full kitchen.

i always come here for relaxing and send the wife and kids to the pool while i play some xbox and with their

the pool area is nice but the smell of chlorine is overwhelming

smell like weed, trash in the hallway, dumpy grounds, old laundry machines that didn t clean it or dry my

your laundry rooms are so disgusting old and half working

there where only two laundry facilities and both where not working nothing worked

they offer a great breakfast included in your stay and affordable laundry service as well

the laundry situation is ridiculous

swimming pool, fitness and laundry room was both out of order

we asked for extra towels and wash clothes and no one brought them and i had to go to the laundry and wait for

loved the 24 hour airport shuttle service, the 4 (or 4:30am) breakfast start time, and the cheap laundry

weed in the entire building, dirty van, dirty building, lot of small things not cared for like laundry broken,

2nd floor laundry room is in poor condition and can be considered fire hazard due to expose electric wiring

heater was as loud as a laundry machine running all night

room had all amenities like a kitchen

we made use of the gym, which was quite good, the breakfast was not great - but it's the standard hyatt breakfast

there was a little kitchen area for us to store foods or use the microwave

and comfortable room, which is close and convenient to bwi, with free shuttle service to the airport

extra laundry and trash bags were not there

over 20 kids just running through the property unattended

staff was competent and helpful

crazy about the breakfast, but i know they did their best because of covid

free parking

i didn t like that they had no change for me to do my laundry

i went to do laundry in the laundry room and the washer and dryer worked

there was no fridge in the room, no laundry bag, just seemed that basic amenities available in other hotels

i like that they have a pool and the hotel was quiet

it wasn't a breakfast bar but when i booked the room it was supposed to be.

ly 1 hour after original check out time) and i was denied

very cold pool

wifi didn't work most of the time

i'd book again without the kids just to sleep all weekend

to many kids at the pool with no parents nothing was was being done about it

disliked the parking

outdoor swimming pool was closed for the season. would be much nicer if it had an indoor pool

check in was at 3pm, but there was no early check in

sunday parking, weren't aware that we weren't getting our room cleaned saturday.

specious room, good staff,quiet environment. specious parking area.

a guest laundry

laundry machine broke down and we had no clean sheets or towels for 3 days

also no breakfast or self-service laundry

no laundry and no microwave

breakfast was good, nice little gym

low to no quantities of snack items and open doors to the working laundry area

although i had a coffee maker there was also free coffee in the laundry room/snack store

everything free laundry gym clean etc

there was a free laundry with fresh apples which were also free

free laundry

laundry diy

scum on the top of swimming pool,my laundry got stuck on spin cycle stil dirty

room service food was good. the bed and pillows were excellent.

great location, clean facility, nice staff, pool and jacuzzi was nice & clean

clean pool more

at all hours of night couldn't sleep walls paper thin room on 1st floor adjacent to lobby and laundry room and

close to the airport, shuttle, free parking, and good breakfast.

clean, comfortable and the variety of breakfast items was very good, all the foods that needed to be hot were

the pool was under repair but im looking forward to future visits, breakfast and overall

parking is bad

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

the gym was well equipped, the breakfast was really high quality, including cage free eggs and organic options

who works in the front desk were so friendly and helpful made our stay so comfortable, and also breakfast was

location was good. we enjoyed breakfast. staff tried to help.

free hot breakfast

breakfast is awesome and so is gary the a great cook/employee ud83dude0a i did use the laundry and it was free

there was also an area near the laundry that felt very hot

loved the amenities - gym, pool and hot tub

the only hiccup was room service, closed at nine when the menu stated it was open until 11

unsupervised usage in the gym area there was a kids party with

wish it had more laundry rooms

nice to have restaurant and bar on site

the staff was very friendly and they had a well light parking area so you felt very safe

everything but parking.

great location, clean rooms, pet friendly 100% plus, good room service .helpful front desk stuff