the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

very secure property with parking and lots of guards

understand that the pool was solar heated

the stay the breakfast and the place very nice all excellent

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

the swimming pool and the spa installations are really complete

the swimming pool and the spa installations are really complete

decent spa facilities

the sauna, the pool and the jacuzzi were very nice with a nice view

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to

beautiful breakfast

small hotel with great host's, close to the airport, plus a good breakfast and airport shuttle service

were excellent, had room ready for early check in, bag breakfast for early departure, directed me to nearby

delicious breakfast

breakfast was just excellent and the staff were very kind

toilet stinks, the swimming pool was full of bugs, i booked for breakfast included and at the end wasn't it

the staff and room service is just top of the line

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

design, gardens and understated but good swimming pool

only complaint was the room next to ours there was a young family with kids that were pretty noisy

we liked having laundry facilities in the apartment

don't have washing machine in junior suite and the hotel doesn't offer laundry service

it even has a small laundry room

everytime the stamp for parking was not working and the serving person needed to check it on the reception

the food, breakfast was not that good

close to airport. clean and large rooms. good simple breakfast. great wifi.

definitely a great stay with hot water, a comfortable bed and wifi

in room wifi was poor in our room

very poor wifi

hotel had great wifi and attentive staff

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

we also used their laundry service and it was extremely fast aswell as cheap

they have laundry available

we used the laundry and spa services, both were super great

spa was reasonably priced (we went twice)

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

a sound of a laundry next door.

laundry service

wifi and no air condition in the rooms

room faced onto the courtyard and common area / bar and it was pretty noisy at times

they also had a laundry service, and that was incredibly helpful

no laundry service available through the hotel - but there is a laundry about 8min walk away

they also did a good job with our laundry

property and huge room with good wifi and a very comfy bed

wifi in bed, but if we moved close to the window, we could get a connection

my laundry was done and folded for a very reasonable price

they also do laundry at the front desk

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

you ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice

additionally, the laundry service was efficient and convenient, which was much appreciated during our extended

of all wifi

food was great! location, parking and a beautiful place. room ok

very good breakfast and nice

the buffet breakfast was amazing with a lot of guatemalan gastronomy treats

having a fireplace in the room was a big surprise and we took the liberty to use it with the provided

is a very small boutique property so don t expect too many facilities and the pool is cold water

although the pool was tempting, we did not use it

the fireplace was perfect for the cool nights

wifi was intermittent and slow at times - not a major issue though

the pool, roof terrace, and communal area are breathtaking

breakfast was terrific

expect clean bed room and nice breakfast and working wi fi and someone opening the door when you come late and

didn't try the breakfast this time but it smelled amazing

wifi signal was poor in my room.

beds were comfortable. room service was great , cleaned properly.

wifi is basically nonexistent

very noisy kids running around screaming until after midnight

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

wifi in the rooms was poor

great wifi

that there will be a wedding (some part of the hotel would then not be accessible) no swimming pool

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

that room service was over at 10 and the money exchange was terrible only can change 50$

convenient location, lots of small areas to sit down and chat, great breakfast too

location, cleanliness, the place, it s pet friendly

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

the staff is extremely pleasant and attentive. the breakfast is great and cooked to order.

no breakfast buffet and have to knock every time to go in to the hotel

in each room day staff were nice & spoke english good location, a few blocks from the main park wifi was mostly

the front desk arranged airport travel and laundry for us

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

the pool is awesome

spacious room with a fireplace and a terrace overlooking a garden

is near the hotel that offers laundry and yoga classes

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

the internet or wifi service is very bad

we also had wifi

great location, sweet staff, amazing breakfast and the history of place was

location near the main square, facilities in the hotel, room service

i was in the section with the lap pool and it was wonderful

decor, pool, gym, room service, fireplace in room, attention to detail in room and bathroom (coffee maker,

activities for the kids

good locations and parking setup.

the breakfast was fantastic

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

photos distort the size of the courtyard pool, which is just for decoration

the pool & gym at porta also open to casa encantada guests

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

small parking lot

pet friendly and lovely gardens

loved that the parking is onsite and that an amazing breakfast is included

the kids really loved exploring the grounds

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

laundry service was the worst

they did change the room, however it was right next to the laundry room which meant

there was no pool on site.

limited facilities like no spa or pool, bathroom could have been a bit more spacious

also, advertised a pool

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple

the included breakfast was delicious

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

well located in antigua. sumptuous garden. free parking place in the property. very nice staff.

the breakfast

they offered laundry service with a affordable price

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

laundry is more affordable elsewhere

central location, kind staff, quick laundry service. had a great stay.

the did an excellent an efficient laundry service as well

laundry service prices were excessive,there was no view from the room, location was fine just a 10

from the hotel grounds, the pool, the room, the restaurant

wifi works fine

spa is not standard included in the price.

can t decide if you want room service or not, they enter your room to clean it anyway, twice a day , so it

laundry service good

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

clothes came back from laundry looking worse than before

laundry service offered

staff were helpful with all our questions, organising tours, laundry etc

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

personal, my room was next to the laundry room and the stuff woke me up very early (they were talking and make

first room i was assigned was in a dark corner next to the laundry room

laundry available per bag, small or big so not per piece

good laundry service around the corner called 'cafe siete' if you need it

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

laundry service just around the corner as well

super centrally, staff really friendly and helpful, extremely clean, and the breakfast was really good and

the room was spacious & i found the wifi to be strong enough for streaming

dinners and breakfast were delightful, and the service was personalized and attentive

the complimentary breakfast was fine but minimal given the cost of the room

they host weddings and events, so the pool area was loud and with lots of construction workers as they were

included breakfast was not as great - you’d have to order a la carte options for additional cost

only complaint if i have to have one was the breakfast isn’t good

everything but the spa was out of service for renovation

parking lot very convenient in a town without many parking facilities

room service finished at 9:00 pm, maybe until 10:pm will be perfect.

gardens, friendly staff, excellent parking facilities in a town where is very difficult to

we love the safe and secure underground parking lot

wifi in the rooms, no hot water in shower, jacuzzi and laundry facilities are not available like

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

week wifi in rooms but very good on patio.

gorgeous gardens & pool, friendly staff excellent breakfast!

loved the pool and the service

i also got completely ripped off with my laundry and charged $120 for a few

wifi was not always available.

there was some problems with the hot water, no room service and the wifi was spotty.

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

although they did not have parking on site, they organized parking elsewhere

they have laundry service

they also do laundry for a good price

it had wonderful kitchen and laundry facilities

speedy laundry service

laundry service was reasonable price

laundry service across the street and center is a block away

unable to shower after a long travel day caused significant discomfort, especially with young kids

the staff was outstanding and the breakfast was delicious

the breakfast was delicious

delicious breakfast

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

there is a bar next door and you are in the party until they close around midnight

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

poor wifi

we did laundry and it came back same day

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

it is huge and has high, vaulted ceilings and a large fireplace and sitting area

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of

oh our room had a fireplace which the staff came and started for us