parking and prices and no breakfast included

might be because of the pandemic, but your food is great and your room service should be open 24/7

room service good .

wonderful bar n restaurant

free parking lot is great

staff was helpful, and i used the laundry service as well

charge me for the laundry bag q74

good hotel - great facilities. did laundry which was great and decent value.

us in laundry charges before they would give me my laundry

little bit too expensive laundry service.

wish they would have laundry machines on site

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

no coffee shop or bar in the hotel

superb room service

me a free to go breakfast even when not included

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

and modern, spacious with separate kitchen and living room

gym is locked unable to access

rooms are run down and old. needs urgent refurnishing. the gym is tiny tiny.

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

breakfast

nice spa and jacuzzy in the upper deck

are profesional, friendly and helpful, liked me jacuzzi and gym

shuttle driver took us to the airport earlier than the next round of rides which was super cool

got charged more than what it said on my reservation, there is no room service and i got trapped on the stairs

hot shower, comfortable beds, very attentive and helpful staff, free shuttle

excellent wifi

free breakfast

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

wifi not working well in the back part of the house, where our room was

the outside patio and pool area was so beautiful and cozy

has a lovely bar by the pool and common areas

great breakfast buffet, parking inside the location, great size rooms (302 included kitchenet)

that canceled our ability to sign to our room in the restaurant and laundry

outdoor tables to have drink or dinners outdoors, by the pool (existing facility but limited, and very much

the parking area smells and is too tight

gym is very very big and equipment are new

are great, location is safe and walkable to the location shopping centre, lovely staff great gym

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

laundry woman woke u at 8 pm banging on door asking if u had any laundry

wifi was good

gym is almost abandoned and equipments are not functional.

same day laundry service, helpful, friendly staff

the gym is quite small

it's a bit offensive to call 3 runners a gym (

this is our 2nd time at the biltmore. great beds, wifi, hot shower, breakfast.

parking and bedding

stay - great hotel, lovely rooftop bar and pool/gym area

they would remember our favorite drinks in the morning when we went down for breakfast to our names every time

amazing breakfast and rooftop pool with lounge.

was great - loved the decor, the breakfast and everything

clean, new, great breakfast, great gym

the buffet breakfast was very good in terms of variety and the staff at the front desk area, the breakfast

breakfast had just about anything you could ask for

breakfast buffet at the market was phenomenal & included everything you could ever want

nice having a cafe and bar in the lobby

wifi not perfect.

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

no breakfast

not everyday cleaning the rooms the breakfast could be better

as spanish such simple question breakfast time

breakfast was just so so, no salsa picante nor pepper

negatives, great staff, ac which was important, bar and restaurant on site, close to great

the room service food was cold upon arrival.

and did i mention free parking

lady that was at the breakfast area was talking so soft and i could not hear her

order a shot of rum which in theory costs $10 as the bar tender said, however in the check out the price charged

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

very old facilities, wifi was not good, no aircon

the room service food tasted like it was a frozen dinner heated up and there was even a piece of

wifi didn t work in the rooms that were farther from the reception, there were 3 breakfast

is really helpful rooms are clean well kept and breakfast was very good even though it has limited items and

they should have the laundry room working, as well as the elevator.

laundry,place is old

and i stayed 22 nights good business for hotel it sucked when i found out how much u charge for laundry the only

good breakfast, location is great, wifi, rooms are super clean , i was able to check in 30 mins before the normal

parking for car.

breakfast was good

breakfast is served very morning from 6:30 to 7:30

hot water, wifi signal was very weak

wifi was flakey and kept dropping out

typical breakfast is superb

the decoration and the attention. great breakfast. location is great.

very spacious, and clean. great breakfast, perfect location. staff super friendly.

huge rooms, very clean, great breakfast(also to go if you have an early flight), nice mall within 5 minutes

delicious breakfast

for kids - there is a pool, swing set, and laundry available

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

for kids - there is a pool, swing set, and laundry available

wifi did not work sometimes

it's great for group travel with a full kitchen, living space and dining area

laundry service was little high for my taste 2usd for a pair of socks take as reference

they also arranged an airport transfer (free) and did some laundry for me

parking is provided onsite and the hotel is on a lovely quiet, upmarket street and close enough for

wifi connection was a little fiddly

location, easy parking, small but nice courtyard, free breakfast, friendly staff, yummy room service

gym can be a bit more clean

bit old, shows in restaurant and bar especially.

amazing breakfast. they have a free shuttle to the airport which was very helpful

good wifi

the breakfast was great

the design of the hotel and the rooms, the views from the rooms, the space upstairs, the gym, and the excellent

the absolute best room design i've ever stayed in. i love the mission to help kids!!

didn't expect to pay for parking and breakfast given the class and price of the hotel

would have been great if bar on 7th floor was open.

staff was also helpful and friendly the hotel has a gym and the breakfast area is located on the 7th floor with

breakfast really good

with small kitchen dining area

clean, good wifi, good location, nice staff

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

shower not down and up problem when have kids to take shower nothing on bottom need improved that soon please

beers are expensive no towels at pool

tried to get coffee and a milkshake from room service at 11pm and was told the kitchen was closed

always at front lobby area of property (parking)

very poor wifi

good location, extremely comfortable beds, great breakfast and nice garden

tasty breakfast available in the morning

wonderful breakfast

great location for the airport, there is a lovely garden out the back and breakfast was great

parking is not guaranteed and even if you get parking, a car may block your way out and staff will

hotel has limited parking with only two spaces onsite, and there is no cable tv

room was spacious, with good wifi and a convenient location

clean, good shower. gated parking. have restoraunt on the terrace.

they kindly reserved a parking space for me as requested from the start

free wifi and parking available

easy to shuttle to airport, kind driver waiting for me in the lobby at 6am to make my flight

in the rising, the shuttle picked me up and i was off

i recommend arranging the shuttle from the airport with them even if it s abnormal hours because it s a

breakfast was 10/10

we liked having laundry facilities in the apartment

it even has a small laundry room

don't have washing machine in junior suite and the hotel doesn't offer laundry service

pool, jacuzzi, restaurant, breakfast, location, and our family room was spacious and

i didn't use the pool or gym, but they looked clean and inviting

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

live music every night in the attached bar and a full-service restaurant are also enjoyable

beside the bed, they were on the other side of the room, but the main problem was that the wifi

the air conditioning and wifi in my room worked well too

wifi was at times spotty - but that s typical for anywhere south of the border.

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

the overall atmosphere was warm and accommodating. the breakfast buffet was excellent.

jacuzzi were relaxing, convenient location, great wifi, good water pressure, friendly staff, free parking

couldn t get the wifi to work in the room

the laundry service is excellent too

rooms super comfy and also the designs of the bathrooms everything was perfect, i also used the gym and they

breakfast was ok, not great.

good gym

they also included omelets and any type of coffee in their breakfast buffet

the room was very clean and everything worked, great shower, good tv and most importantly the wifi was terrific

room was clean & fast wifi

friendly, helpful staff wifi price cleanliness hot water updated fixtures

around 2am noises were too loud since room was too close to laundry room

redtorant buffet price wasto high and the bar price is to high

swimming pool is in front of the road, so not relaxing at all

having the swimming pool a little bit hotter because it was freezing and a little bit dirty because of the trees

the food at least for breakfast was good, lunch and dinner was another story, also the bar was about of mixers

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

nice breakfast with view of volcan fuego

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

understand that the pool was solar heated

gardens with small pool

beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

the staff was very friendly and the breakfast was great as well

bought a package that included breakfast (which apparently everyone gets anyway), massages, st