beautiful grounds, very comfortable rooms, good parking. good restaurant on site.

very secure property with parking and lots of guards

understand that the pool was solar heated

the stay the breakfast and the place very nice all excellent

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

no laundry service available through the hotel - but there is a laundry about 8min walk away

they also had a laundry service, and that was incredibly helpful

they also did a good job with our laundry

i felt like i was living in a beautiful spa jungle inside a city for a couple days and i couldn t be happier

breakfast can be served anywhere you want

of guards at museum inside this hotel kept asking me show tickets and other stuffs if me and my kids were

the room was spacious and comfortable

breakfast is varied and fresh

the best breakfast i had in guatemala!

pool deck was being worked on as it was open

laundry service

a sound of a laundry next door.

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

ordered room service from l'osteria restaurant

a separate check-in area in the front of the hotel apart from the bar would have been less chaotic and easier

oh, and their traditional breakfast is delicious

beautiful & breakfast was fantastic

comfortable beds, huge suites, good wifi

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

beautiful quiet property in a great location. great breakfast!

internet in my room didn t work, i had to stand by the door to catch wifi

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

very noisy kids running around screaming until after midnight

good wifi, hot shower, and very comfortable big rooms

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service

they also do laundry at the front desk

my laundry was done and folded for a very reasonable price

you ll notice some nice details like usb plugs, laundry bags, blanket, coffee & biscuits, hair drier, nice

and a great laundry service

laundry service prices were excessive,there was no view from the room, location was fine just a 10

the room service excellent, the food quality 10/10, the service from hola to ciao was 11/10

it was great having the private parking lot as well

more space around the pool there are only 2 loungers and someone was always on them

interior patio/jacuzzi, comfortable bed, nice staff, good location, on site parking, room service, restaurant

is near the hotel that offers laundry and yoga classes

close to great food & drink options, with the hostel 2 doors away providing a good laundry service & rooftop

breakfast was delicious

perfect location too and the breakfast options were pretty good

breakfast was satisfying n good service

used the laundry service and the clothes came back a bit wet

laundry

they did our laundry and it was very good

laundryservice

the staff are helpful - we arranged shuttles through them & got laundry done with a quick turnaround

there is a great and reasonably priced laundry service

really enjoyed the coffee in the room too + the laundry service

with 1-2 people it s okay, but add two kids and our room looked like chaos all the time

wifi was temperamental, didn t always work. wish price was a bit less.

breakfast delivered to room, offered room service daily. staff was very pleasant.

they have laundry available

we also used their laundry service and it was extremely fast aswell as cheap

we used the laundry and spa services, both were super great

the 'presidential' suite is no larger than a deluxe room and adjacent to the laundry room

breakfast was excellent!

very noisy, bad wifi. cold shower. no clean towels way too expensive for what you get

wifi was really bad

wifi was a little in an out and the room was a bit small for four people

didn't try the breakfast this time but it smelled amazing

helpful staff, wonderful location, clean rooms, very beautiful garden and very good breakfast

the bad wifi.

2) there's no working wifi

wifi could ve had stronger connection.

we had wifi as well

clothes came back from laundry looking worse than before

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

laundry service good

also, their laundry service was fast and did a good job for a fair price

laundry service offered

wasnt available 2 out of 3 mornings wasnt clean and the laundry was done in the kitchen and sitting areas

), did the laundry for free

wifi didn't work good there was a little noise in the bedroom there wasn't hot water

wifi was terrible, we did not get any signal whatsoever

wifi came in and out. owner needs to improve.

we did laundry and it came back same day

breakfast was

amazing breakfast, beautiful hotel and wonderful stuff

no air conditioning, weak wifi, surly manager other staff were excellent.

the breakfast was very good - probably the best hotel breakfast we have ever had

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

laundry was a little expensive although convenient

nice staff, great wifi signal great location

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives

what i liked the most was the hotel is pet friendly and serves plenty of pet food in the lobby

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

even the wifi signal is low

wifi. variable. dropped al 3 of my devices frequently.

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

the best part is the hotel offers free parking

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

the staff and room service is just top of the line

the pool was too cold. i didn t enjoy this on my family didn t like it.

central location, kind staff, quick laundry service. had a great stay.

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

we used the laundry service which was very quick and the clothes were lovely and clean

they offered laundry service with a affordable price

i loved the rooftop terrace bar and the wonderful seating area for meals

they should have a swimming pool

breakfast area was nice

amazing breakfast! friendly staff! beautiful hotel!

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

wished the spa was open later.

with free weights, machines & cardio equipment; central location for exploring antigua; beautiful pool with

- comfortable beds, clean rooms - breakfast was really good - great wifi - all in all this place was great

love the rooms and pool

gardens, the restaurant and bar were lovely settings and good food and drinks, helpful

although the pool was tempting, we did not use it

breakfast was delicious, room was gorgeous, lovely terrace, all round great!

the roof terrace is a highlight and having breakfast up there was lovely

slow wifi in the room

warm pool

they did change the room, however it was right next to the laundry room which meant

laundry service was the worst

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

limited facilities like no spa or pool, bathroom could have been a bit more spacious

also, advertised a pool

laundry service across the street and center is a block away

outdoor rooftop bar seemed closed during my stay in the evenings

the staff was outstanding and the breakfast was delicious

cleanliness, comfort, warm water in the shower, great (free) parking, excellent service 24 hours

the rooms are very basic and the spa was closed

speedy laundry service

they have laundry service

the laundry service is high recommendable

they also do laundry for a good price

laundry service was reasonable price

wifi best in public areas

also, the wifi really works only in the common areas

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

first room i was assigned was in a dark corner next to the laundry room

placed next to public coffee and laundry room

but we ended up in a room right next to the maid's closet, laundry, and morning coffee machine

laundry service is fast and a great price

breakfast was great

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

breakfast was delicious rooftop

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

the front desk arranged airport travel and laundry for us

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

pool closed in the afternoon when there is sun

breakfast and service was excellent

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

a small suggestion, it would be great if breakfast were included for children as well, and laundry services to

breakfast was very good and all staff were courteous and very helpful with directions and advice

my husband and kids said they had the best burger ever

small parking lot

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

i also got completely ripped off with my laundry and charged $120 for a few

there was some problems with the hot water, no room service and the wifi was spotty.

the room was clean, and the wifi coverage in the room and the common area was good

wifi not working which is not acceptable for the comparably high price, staff not friendly - we did

there was no room service and spotty internet.

laundry was expensive and we had to pay some random quetzales, they couldn t even say what for

for an extra charge they did my laundry and it was much appreciated

they also offer a laundry service with fair price

location, rooms were clean, you could do laundry at very good price

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

laundry service just around the corner as well

good laundry service around the corner called 'cafe siete' if you need it

the laundry is located under the stairs, so there is always a pleasant and fresh smell in the common

wifi poor at times

the breakfast is amazing and you are greeted every morning with a smile from the very friendly

we loved the cocktails at the bar but they were really expensive

the spa was out of service and we had no prior knowledge

loved my room the jacuzzi and breakfast

gardens, friendly staff, excellent parking facilities in a town where is very difficult to

good to also know that the rooftop area is very small (you'd have to buy a drink at the bar upstairs and take

great hotel, good location and cheap laundry service !

wifi would sometimes cut out, but it was good for the most part

no room service or other amenities , no water to drink

they have wifi, in our room we didn t get any signal, so we were forced to use our mobile data, but either

location, very clean and regural room service, hot water, very friendly stuff, quiet and