parking attendant was great

very basic but spacious room . private parking available

restoran and pool are closed

hotel states in its listing that it is pet friendly

really good service, and a gym.

restaurant is only open until 11:30 in the morning room service is available but is more

its time for them to open the pool and restaurant. the food wasn t good

very limited parking space.

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

parking is not confortable

tight parking required some skill to back out.

staff is really nice, and the rooms were clean, it was a nice surprise to learn that the breakfast was included

a/c did not work, did not get the booked room, pool was out of service

staffs very polite, mainly from the kitchen

breakfast not include slaces of cheese or ham, never bacon and the eggs always are the same

close to a shopping mall, breakfast included

good rate and excellent breakfast included!

wifi connection is really bad

good, tasty breakfast.

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot

the breakfast was really good during our stay

the hotel could do an effort to upgrade their room service food menu

parking outside could be improved

breakfast bufet is expensive, options are poor, basically i paid just a couple of eggs, cafe and

excellent service, very comfortable room, amazing breakfast

bed was very comfortable. amazingly quiet room. breakfast very good.

was sent to the gym to get the only drinkable water in the facility

price which is as an overall excellent option cost-benefit, wise good breakfast and practical

great breakfast, comfortable bed; good price; nice room.

room space. wifi

pool and gym good juices for breakfast

the pool is cold the spa has no employies

the bar was very nice where i enjoyed a margarita and cappuccino

did not pick up dishes from room service.

pool and gym good juices for breakfast

better breakfast

the breakfast very delicious, and workers very friendly, they make me feel like i'm home

let a review already but this hotel was top of the line, clean, excellent service, with a full breakfast

pet friendly

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

they were not prepared for the amount of people at the breakfast

breakfast was not complete. but everything else was ok.

the room's wifi is all right too

they have working wifi and the heating worked!

the breakfast buffet

front desk made a big deal over breakfast incl i t was in the booking price i had confirmation very uncomfortable

tasty breakfast

basic hotel, basic room, basic breakfast

had to pay extra for espresso at breakfast

breakfast was good, but the restaurant was closed, had to sit in a booth next to the bar and

breakfast advertised

the comfortable room, and the breakfast where fantastic.

breakfast selection, the housekeeper service was very friendly and efficient and the window view

location. parking

breakfast ud83cudf73 it s good

good value and close to the airport. breakfast was provided as was an airport shuttle.

breakfast is very expensive!! 400 pesos. for 200 you buy a steak dinner

fruits at breakfast was the highlight of this staying

breakfast was supper well served, presented and delicious. employees were more than helpful

is not many different option for breakfast but if you ask them they are trying to prepare what you request

breakfast could include more fresh products or eggs.

location was exactly as i needed very comfortable nice parking

very poor wifi

room service delivery took so long and the food was almost cold room heater made so much noise and

room service takes forever

of the hotel was very friendly and nice pool was clean and warm rooms were clean and

woke us up early in the morning offering laundry and what time they could clean the room we didn't have enough

poor menu on breakfast

the room is spacious and breakfast is tasty

good, safe parking

breakfast buffet included - comfortable beds available - hot water immediately - parking place in

a bit annoying would be the staff from the laundry passing by the room at 8/9 in the morning to ask if we need

t figure out how to get in, no signage, entrance is a starbucks parking lot

absolut 10, a refrigerator will be nice, because for a relax time is boring asking for ice to the room service

breakfast very good

the breakfast was not good

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

good breakfast and friendly service

and the breakfast dissapointed me, the orange juice was basically water mixed with a box of fake juice and

was super clean and late check out as well

the breakfast and the attention of the receptionist in chief were fine.

the breakfast always had the same options. the channels on tv were limitated.

the pool was climatized and the staff was really kind

good room and facilities (gym)

pool was very nice

the suites are not supposed to be pet friendly and they said they only have a specific floor where dogs are

gym and internet speed

location. wifi works great. wonderful beds

save parking deck inside the hotel building good wifi

rooms were comfortable, staff helpful and the free breakfast a bonus

free parking is available under the hotel

entrance door to the parking lot is not automatic, it needs to be guarded by an employee at the front desk to

slow wifi. it is really close to center but, the street of the property is dark at night.

great price, nice room, parking included.

parking was fine and the room was ok despite being a bit jaded

location and wifi

the location was just what i wanted and while there was parking, i ended up parking on the street easily without

laundry is too expensive

laundry services were a bit expensive but i didn t find a laundry mat nearby

the gym, to small, i would like to some weights.

love the comfortable rooms the very fast and easy to sign in wifi the free coffee tea and cookies in the middle

there s no minibar but they have good room service.

plus there's room service for both food and alcoholic drinks

the breakfast is good but the coffee was some

they have off-street parking and a decent breakfast

the breakfast was good

breakfast is very good and the location is excellent

the breakfast was delicious

the breakfast was good

the breakfast was good but hard to enjoy after not sleeping well in discomfort

breakfast could be more on the plate

staff was extremely friendly. the included breakfast was excellent, very clean and safe.

the hotel is somewhat old and not refurbished the restaurant and bar were closed during our stay

breakfast was good staff was really nice and helpful hotel was clean

the sights are beautiful and a breakfast every morning

staff was nice and light breakfast was part of the room price

breakfast was awesome and the place is rather luxurious

parking, most staff spoke at least some english

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

breakfast

was complementary breakfast, how ever it lacked of breakfast food like other location of the same hotel brand

excellent large breakfast buffet with wide variety including fruit

space inside the room was a little short to fit 2 adults and 2 kids

water pressure of the shower was awful, the space of the room was very little, the room service was awful (they

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

location, good bed and toiletries. room service burger was great!

breakfast buffet was excellent

gym was restricted to 1 person at a time, no issues there, however hotel staff did complain on the

mini bar wasn t restocked

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

asked for information for a laundry service, again the wrong information was given

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

there's a laundry machine, but no laundry detergent

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

location, pool and breakfast

excellent gym and pool

no water in building , pool was a bit dirty , dirty windows to room

indoor heated pool was being repaired and couldn't use it at all (heater was out).

the pool has warm water and it was an inside pool

parking was safe, walled inner yard

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

friendly staff but double charged me! parking situation was good very well lit

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was

s clean, if you re planning to travel with kids is a nice place because the hotel has a playground and pool

nice pool and the bed was comfy

pool is a a big disappintment because its all one size instead of going from 3 feet

pool

lots of things to do with children like ping pong, air hockey, basketball court, garden areas, pool, etc

kitchen facilities are great and the lounge is a comfortable space

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

the breakfast was amazing

wifi signal was strong

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

pool, bar service at the pool was amazing and room service

the gym had good quality equipment, cleaning cloth and cleaning solution was not available as some

the pool is spacious, providing ample seating for guests to unwind comfortably

they gave me one that had none, the view was to the parking lot and the main road

restaurant tend to be over booked and few personal available, so service and room service is

breakfast, excelent room, wifi, tv great definition, size room, clean room, bed sheets, bed size, air conditionated

breakfast was ok but could have better variety

all was very nice and the breakfast tasty

the breakfast place

they serve full and wholesome breakfast. the staff are all friendly.

the gym had many equipments that didn t work and were dirty

gym, privacy, noise, maintenance, value-cost.

was not cleaned one day during my stay and they lost a garment that i sent to laundry

errors from the staff. my room was not cleaved one time and a shirt got lost in laundry

the phone did not work, when we pressed room service no one answered and had to call front desk every time we

great staff and service! room service excellent as well!

room service is very quick

no free wifi in the rooms

the pool was cold, they turn it on after we told them but it takes more than a day to

didn t really like the restaurant (room service)

good spacious rooms, nice breakfast and staff. pity that the gym was under re-construction.

were super clean, the staff in general was very helpful and nice, the pool is amazing for kids and breakfast is

laundry service

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

hotel in general is nice, clean, staff is very helpful and the breakfast has a good variety of mexican but also

water spat out everywhere onto the floor and ruined bar of

room service is available until 1 am

the swimming pool is nice

the sheets had holes. the heater didn't work and the water in the pool was really cold.

location. free parking. big bathroom.

we couldn't get in the pool (it was freezing); the elevator wasn't working

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

room walls were a little bit dirty, there was no jacuzzi or sauna in the gym as they were not available when

the lack of a bar lounge

the food of the room service wasnt great at all

a/c didnt work the first and the last night. wifi has an additional cost and doesnt even work.

wifi worked. staff nice about calling me a taxi.

they don t have a phone in the room, how can they say on their web site that they have room service

just need to sort out the wifi situation

room was out of range from the wifi, but my us at&t data plan worked perfectly from my room

was never able to connect to wifi

laundry service was excellent

had private event on the pool and nobody told me

i wish the pool area had been open but relaxing time in the jacuzzi made up for that.

front desk lady at the spa is extremely helpful and friendly

regarding the facilities, the swimming pool is very small

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

privacy, mexican style bathrooms and over all view of the city with a gym.

the location of the hotel is the best the hotel parking has plenty of room

wish their wifi were much stronger and better distributed across the buildings

gym is a joke

the staff, location, breakfast, gym size of the rooms.

great breakfast. great service from staff.

to much noise at night from outside beneath my room there must of been a bar or club with music

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

breakfast was excellent!!

no laundry & no personal microwave access

large rooms, new bathroom, good breakfast, wifi is good, quiet rooms, clean, friendly staff.

breakfast was not very good. coffee was horrible. undrinkable

the breakfast was really not the best menu

was good in general just the kitchen and the morning staff in the breakfast unorganized, i wanted 1 hour for my

breakfast buffet and rooftop swimming pool

charged extra 20 euros to my credit card for mini bar that have not touched

pool in the area

further out of the city, took quite a long time to get drinks from the bar during the day as bars weren't

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

i could hear the semi trucks all night i ve sent some clothes to the laundry

was a bit of noise between rooms, and the wifi was difficult to figure out

room service took 2 hours to get to our room

staff and wifi

spa was great for couples massage

nice and comfortable facilities, also they offer a very good spa service.

valet parking does not give you a ticket for your car

spa is ok, massages are good

i don't like that workers allowed people to reclamaim seats near the pool as their own since 7 am so they can

breakfast was very delicious

gym needs some more equipment restaurant was too much crowded

having to pay for a hot breakfast as the continental breakfast finished at 9am.

staff, very clean in the room, breakfast was very good

limited variety at breakfast

the pool was clean and the chocolate strawberries and wine were exceptional

is no space enough for parking cars when the hotel is full

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

the pool can be improved.

so private; we enjoyed the pool and private yard in the afternoon