adore the play room … pool / darts/ availability to hire bikes / use tennis courts / pool when in season &

we were a family with three younger kids and there were three proper beds from them in the loft space, ample

the pool is very nice and the garden also

wifi was a little erratic

great place with amazing garden, breakfast in bed and a most kind hostess - highly recommended

gloves were not provided, and neither was a laundry airer to hang the clothes after they'd been in the washing

the apartments and rooms themselves were clean and spacious and had all the necessary amenities

enjoyable having two grass cutting machines working next to you while you are laying around the pool

take a swimming cap if you wish to use the indoor pool and do not count on having wifi by the pool (not an

they should have provided someone to deliver it by the pool instead

the room had no wifi, stained bed sheets, an uncomfortable bed, a/c not cooling

the breakfast was a bit lackluster. not many options.

good breakfast

breakfast was good including my wife who can only eat gluten free food and the bar was very

breakfast was good for the

secondly, i left my laundry in the bag in front of the hotel door with the laundry document properly filled up

the girl bringing back laundry noticed that my robe was too small

everyone was very helpful and when i asked for a late check out due to my flight they offered that free of

i was just missing a balcony and outdoor swimming pool.

the breakfast room service was awesome

laundry service is a joke

breakfast is very good

no tea/coffee in the room or hotel apart from a breakfast

cinema, stores, supermarket, etc), many restaurants alongside the tagus river, meo arena, casino lisboa etc

river, attention to details (brushtooth, comb, body lotion), polite and helpful staff, excellent breakfast

more veggies for breakfast :) they did not have any irons - so we had to use staff laundry room

great breakfast and laundry service staff were very helpful.

got a free upgrade this time and the stay was great as always, i love the bar and the bartender who is very

sumptuous breakfast with a great selection of food

night check in was possible and easy (i arrived around 1am with kids)

the outside laundry company who fail to follow instructions

to ask 3 times for laundry service because they forgot it, towels and bathrobe were bad because they had a lot

if not in the city, it still had plenty of facilities close by like shopping mall, restaurant, laundry etc

swiming pool was closed :(

they accommodated an early check in

we had a very noisy room with a baby (we assume the laundry facility was next to our room).

good wifi, room and overall style

beautiful hotel. rooms were lovely. the staff very friendly and helpful. the sky bar beautiful.

to a train station, close to many restaurants and supermarkets and a vast area to go with your kids

breakfast was amazing, the pool was great bed was super comfortable.

your only option is to use their laundry service which also takes

they don't have any iron for the clients, and instead they offer a laundry service which is very expensive and

they just mentioned that they provide laundry service

they force you to use their very expensive laundry

have to go thru expensive laundry to iron a

arrogant staff who can't explain why the hotel doesn't have a laundry room, they just say that we don't have

was dirty, toilet had tiles hanging off , toilet door lock broken, beds not done over 2days no laundry changed

they said they have laundry and dryer with additional charge

the breakfast was quite good, with many options, and the bar as also meals available, at quite good relation

to the airport (taxi 10 euros), two supermarkets nearby, fast and stable wifi, has free tea and coffee with

i then tried to find a place in the lobby to open the suitcase, knowing fully well my dirty laundry and undies

there is a plaza just few shops away and has a supermarket, hairdresser, laundry and some juice/coffee shops

they didn't explain how the laundry service works

our biggest thanks to ms mara (she works at the laundry room) and the housekeeping team, they all had a big

we used the laundry service, we are very pleased with it

close to the airport good breakfast

however, the breakfast was very good

got an early check in, that was great too

24hr bar in the lobby

airport pickup, allowed late check out at1 pm

there weren't enough towels to use in the swimming pool, and the excuse given was that the laundry person was

the swimming pool and the bar were amazing

room was big enough, the beds were super confortable, and the bathroom was big, breakfast was fab with a lot of

dinner wasn't very good (there were more fast-food type options in the bar area) no pool towels and no sun

the wifi was not working at all in the room, and when i complained, they told me that maybe there was a

we also were able to dine with him in the bar area adjacent to the restaurant

we were able to walk to the airport easily with our luggage and not have to wait for the shuttle

i omly stayed for a day,should have stayed longer...next time i will bring the kids.

com, all instructions and information, check-in, having a bar open til 2am, special complimentary items in the

the staff were friendly, the dinner and breakfast buffets were good

the airport and to the city within walking distance you can find coffee shops, restaurants, self laundry and

please have a laundry service. i had to wash my clothes in the shower booth.

wifi in the room

there's room service for 24hr with good quality of food

the roof top bar gives you a beautiful 360 degree view

no laundry facilities

not having a room service menu in the room

the service, the decor, the room sizes, the amenities, the gym, the location - everything was

the mini bar in the room was complimentary which again was a nice touch from the hotel

the breakfast buffet was a highlight

free airport shuttle

clean, modern, great service, great breakfast and free shuttle to the airport

clean and convenient. loved the shuttle to get to an early morning flight.

to the airport, very comfortable, very clean, restaurant on site for breakfast, room service, super reception

hotel near airport with 24/7 free shuttle bus. clean and very beautiful room

it’s a drive to get to restaurants but the gardens and pool make up for the location

my wife and my kids are happy lovely resort

the breakfast was great, with a nice variety of options

off loading your car at reception is sensible before parking, which is a little way from the building

swimming pool, kids play area etc

steps from metro, close to grocery, laundry,restaurants

supermarket, bank branches (atm), fresh produce shop and laundry next to the hotel

noisy in the day times and also we could hear the laundry machine in use at night time

the neighborhood had a grocery store, pharmacy, coin laundry all in the block

the room was closed to the laundry or something that was always to much noise

iron not available in room although hotel has paid laundry facility

stuff,helped me with laundry quickly even if it was after 5pm

the breakfast service was pretty poor but the food when there was fine.

it's not appropriate and safe that kids or old people stay apart from family in different floors

super clean room, rooftop breakfast and evening bar.

only critique, which is very minor, is that both room service and laundry are outsourced which meant that using

there was also a complimentary mini bar with local produce and instructions to make a local cocktail the room

only critique, which is very minor, is that both room service and laundry are outsourced which meant that using

lacking of a bar to sit and relax

really a dislike but it would have been nice to have a bar we could have a drink in before going out

no laundry facility which makes it good only for a short stay.

wifi didnt work in the room

convenient location and nice breakfast

nothing much, it would be great to have a coffee bar in the room

good wifi connection and good selection of breakfast as well

noisy. had a room at the front above reception. laundry truck delivery at 2am!

there was no laundry service during the stay (they told me to go to the laundromat down the street

the reception and bar staff where excellent

in addition, prices at the bar are very high (except for breakfast)

more gym.equipment

had an issue with laundry but issue resolved

the location in the alfama, the courtyard, the bar and bartender, the helpful staff, and the comfortable beds

very close to portos do sol. well maintained. they helped me with early check in too.

was very firm small pillows had to buzz in to get into the hotel no room service

more suitable for a couple & 1 child (or 2 small kids) then for a family with 2 teenagers

it was noisy at night, like they are doing laundry at night or there was elevator - no idea, but very disturbing

very good buffet breakfast, very clean and comfortable room, elevator, good location.

all was good. breakfast is really delicious full of options.

ok room service, room cleaning. breakfast was not bad.

ev charger not from the hotel; unless you have the correct card it won't work and the hotel staff

right in front of an underground station, and it’s next to a grocery store and a laundry service

like the staff where helpful and kind and the location was perfect near metro station and laundry and supermarket

wasn't a big problem, but the mini bar was empty, and i wish there were options to eat at the hotel by night

the gym is unreal!

big room and bed, good breakfast, everything was clean and comfortable

parking was good good laundry facilities nearby great nail salon opposite

location was right by a station and also had laundry right next door. cool bars next door.

laundry is across the street, lidl supermarket is up the road, tram number 28 stop is one block

laundry service iron availability

parking in front of the hotel available

laundry was next to the hotel, localization, its was perfect

there is a self service laundry place next door or if a few minutes walk away go concept laundry washed and

cleanness and close to electric tram, railroad, buses laundry on corner also place to eat.

paid parking, no room service

good location & breakfast included starting at 7am.

very friendly staff and excellent breakfast

wifi wasn't working properly in the room

wifi was good

wifi connection was perfect

the breakfast could be a bit better

the wifi was really strong

wifi works perfectly and is free of charge

although staff readily supplied a jug at the bar but we had to ask each day

wifi is not so good when on 7th floor.

and if you take room service they charge you 5 euro per service

had a bar fridge which was handy and great pressure in the shower

wifi signal was at some places of the room a bit weaker when making a call

wifi bof bof

my only gripe was poor wifi.

perhaps wifi strenght and quality might be improved....

not possible to borrow iron, only chargeable laundry service, poor breakfast

plenty of establishments nearby for your needs, including supermarkets, self-service laundry, restaurants, and

we loved that modern design. baclon and view gym prize

the room was very large and well-equipped: king bed, tv, wifi, mini-refrigerator, large bathroom, closet and

wifi worked perfectly, there's a subway station two blocks away and despite not being in a centric

they lost 2 pieces of my laundry

everything except they lost 2 pieces of my laundry

coffee machine, water and mini bar lovely touch

also the outdoor lounge area is tiny and the bar shuts quite early

the breakfast is very basic.

the terraces and pool excellent for just

onsite gym was small but did the job for a short workout while on vacation

wifi was weak in our room, number 8.

the breakfast was one of the best i’ve had in the hotel, and the rooftop bar and patio were lovely at night

great breakfast, stunning view and lovely staff

the laundry service was also expensive

breakfast and room service were excellent

sofia, luis, rui breakfast 10/10 room service menu was limited but excellent prices, quality and service

very bad wifi

the wifi wasn’t very good

the laundry service times less efficient than advertised

had problems with connecting to wifi, you have to reconnect to the wifi very 10

very very good breakfast, near the subway... bedsheets and towel very very clean.

no spa, room service, no reasonable restaurant or bar hours

room service everyday

hotel itself was beautiful with a gorgeous lobby, bar and even the lobby bathrooms were lovely

private parking area in front but you need to get the access code and directions from the hotel

really enjoyed our drinks and dinner in the bar and restaurant

parking

the location was perfect with on street parking

did not have access to laundry facilities or a clothesline on the property

wifi didn't work from my room, had to go to the

was awesome, also wifi is very good

the wifi is too slow most of the time (took me 7-10 minutes to watch a 3 minute video on 1080p)

decent wifi in the room

a glitch with laundry but thats it

with a lot of huge noise from outside every early morning -due to garbage container collection, laundry collection

a bug infestation in my room, the bugs got into my clothing and the hotel refused to pay for my laundry instead

personnel usage and the hallway at 5th floor just in front of the elevator was used to store laundry and water

tv’s in the rooms were of poor quality, no facility for screen share / wifi connection

the hotel could provide kettle in the room as i missed that which other hotels have and as well laundry

10th floor is a little mustier, and perhaps shared space with laundry facilities

wifi was great (100mbit/s)

the bed was very comfy and there was free good quality wifi

say if someone needs to heat their food or heat milk for kids, it would be literally impossible

was very good, close to castel de sao jorge and the apartment had a very roomy kitchen and newly remodeled

however, the worst thing was the fact that the windows of the kitchen cannot be locked (they can just be slid

windows in the kitchen weren’t secure and the safety and security didn’t feel amazing i felt a bit unsafe

kitchen was well proportioned and lots of big windows so natural light

fully equipped kitchen

we loved the relaxed lounge/breakfast area with coffee and cakes always available and champagne provided at

wifi strength is weak throughout the hotel and phone data signal low

spread- the free port, tea, coffee and pastries/cake available was lovely and the honesty bar made all for a

breakfast is available from 07:30 to noon which is amazing

we did not use the honesty bar but it was a good thing to offer

we also wanted to get our laundry done so we found a pick up and drop off service and the reception didn’t

window overlook other people's apartment and hanging laundry

breakfast is quite good too and there was a laundry shop right next to the hotel, very convenient

breakfast was great, there were different choices of breakfast

plus you then had to feed the meter from 9am to 6pm beds were ok for me but too hard for wife and kids not enough

it may be not very suitable for families with small kids, but i would recommend it anyway

wifi signal was spotty in our unit

our room was spacious and lovely as well and the terrace was a delightful place to have breakfast or any

good breakfast

we loved breakfast on the terrace, and the room was clean, comfortable, modern and quiet (the air

perfect except the laundry it’s too match

gym, breakfast pool

excellent breakfast, but the only thing we missed was the lack of meat products alternative to pork

kids loved it

the gym was not available

hotel is located on a cobbled square and the laundry is delivered with metal trolleys at 3am

the only public space was the reception/bar/breakfast room, and although it’s very attractive it’s quite

on site cafe and bar were both convenient and delicious

-bed and pillows were so uncomfortable -no land line phone in the room to dial reception or room service instead

no phones in the bedroom to talk to reception, or room service

food in the bar was 1st class, compliments to the chefs and waiter's

staff could give a bit more infos about the spa and swimming pool services, and there is nothing in the room

staff could give a bit more infos about the spa and swimming pool services, and there is nothing in the room

room despite issue with bar fridge which was not functioning properly

there are no pool areas but on the website it was advertised that

no laundry service

breakfast started at 7:30am like many other hotels which seems early, especially if you're booked

the sights and attraction’s , we found the hotel to be exceptional for cleanliness and the breakfast was

breakfast was great there was a variety of food loved it

breakfast was buffet style with lovely little treats and great coffee

breakfast was good and delicious

clean and airy rooms , lovley bathroom , staff were exceptional, kind and helpful , louisa in the bar was

- luis was adorable and helpful when checking us in and louisa in the stunning mezzanine bar was so knowledgeable

photos and because they advertised as being a hotel, with spa, massage, live music, concierge, room service and

great air con, comfy bed, clean room, nice breakfast, good location

you have to use their laundry service which is no good for when you first unpack, takes either 12 or 24hrs for

nobody told me that it will counted as the laundry service

tea making facilities and no iron at all , not 1 , or laundry facilities we could access

evening for it to be sent then and i was told they don't have any to send and that they offer a laundry service

this for a holiday with my two young kids

is perfect good breakfast friendly & perfectly english-speaking staff laundry services minibar good bathroom

the hotel bar (looked quite dodgy) was closed since march yet still advertised with a bar

wifi didn't reach everywhere in the room

no bar bed hard no drink making facilities in room

wifi was strong, but it shut down after an hour, and had to be re-booted

of iron - there is no iron available for the guests, only laundry service which is not open earlier than

no ironing facilities in room or on premises and high laundry costs

very friendly staff. rooftop bar next door.

room service was behind on cleaning. however, it was sunday and a busy day.

wifi a bit in and out but no problem

lots of restaurants close by, as well as laundry and convenience stores

were still cleaning the neighboring bedrooms when we checked in so it was like walking into a laundry

the laundry and towels were new and clean. the room was clean.

laundry service was very efficient

wifi was the worst i’ve found in my long hotel experience