seeing laundry being brought in thru the main doors in the morning

wifi throughout the entire hotel

the day manager was lovely as were the bar staff.

street parking available outside hotel on timed meters until 6pm

however, there is parking on the road for just 1

current roadworks make parking a little tricky . however plenty of car parks in the area.

ian went out of his to direct us to a suitable parking space as roadworks were in progress

excellent breakfast

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also

easy secure bike parking

how friendly the staff was,and the food was amazing the even provided a breakfast for our dog.

very friendly door person who helped with advice on a parking place for the car.

breakfast was excellent, poached eggs superb

the hotel thought about everything - pet towel, blanket, doggie snack in room and even his own breakfast in

dog friendly and had a pet welcome pack including treats

wifi in our room was unusable and there was a gap under our door meaning the corridor light shone

staff food surroundings golf course location

very warm welcome lovely lounges excellent dinner & breakfast very good value for our stay

without having to write it down), spa and beauty (rachel and megan who provided our treatments), bar staff, the

having to ask for items after room service such as more milk, or a particular tea

laundry service was poor

the pool was great for the kids and the adults loved being able to use the gym, sauna and steam room

room was spacious and clean - with all the comforts we needed

the food in the brasserie and tommy craig's bar was lovely

buffet breakfast with lots of choices and as much as you want

gym needs some upgrades, lots of broken machines

you to walk around looking for items, overall the breakfast was very poor, the cleanliness in the kitchen which

the need to order room service from the bar or reception, no way of doing it from the room.

room lovely. staff helpful, friendly. easy parking . no issues with room or restaurant

pool is due to have an update soon, as the changing rooms are poor

there was no menu in the room so i was unsure if room service was being served at this time.

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

staff are helpful with an early check in

pet friendly hotel which allowed us to stay close to the airport.

paid for an early check in as we arrived on an early flight

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

small bar area.usually croded

delayed, didn t land till 11pm was hoping to get room service but food stopped at 11pm unfortunately

room service fantastic

wifi in bedroom was very weak

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

realised it was a pet friendly hotel and this could of caused me problems as an allergy

great to stay with family with good breakfast

i hate to think of all the wasteful laundry that will be needed

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

freindly staff great location and great pool/gym

cocktail from the bar was weak, had to send it back to be re-made

wasn't picked up on room service as we paid extra to have in room came and was rushed just piled on plate, never

wifi unreliable & situated only near trading estate so felt cut off

kids area was too smal for the kids to play.

the lovely lady who served our breakfast made the stay all the more special

my two grandsons loved the pool we only stayed one night but used the pool three times the breakfast was lovely

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space

was comfortable to relax after a nice meal and a busy day we also liked the fact that we had a parking space

free parking plus a little patio outside most rooms so quite convenient

we were attending a wedding close by and was able to get an early check in

pet friendly rooms that were easy to access from our car, fantastic breakfast with lots of choice

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

the food in the restaurant could of been more to cater for kids

problematic connection to wifi in reception area

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

laundry shot was quite near our room which made a bit of noise

would have loved laundry facilities but that s me just grasping at straws. it s excellent

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

nowhere to wash clothes. no public laundry.

rooms were perfect along with the breakfast ! 54 for 2 adults and 2 kids fantastic value

comfortable rooms. good wifi. good desk for working in room.

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

very good breakfasts plenty thing's for adults and for kids

room was small. no room service after 9pm

restaurant and bar are within walking distance as they are part of the hotel and makes life easier

we booked room only - it was good & quiet. plenty of parking.

limited room service.

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

kids can t use jacuzzis

the air conditioning no instructions to use it very hot room couldnt get on the internet also but room service

large clean room great service many facilities and round the clock food and room service

free wifi, breakfast although very pricey was good

staff and laundry

bar food was excellent, and staff very polite and attentive

we had room service

arrived early was able to get an early check in which was wonderful

the breakfast last year was buffet style for the hot food, but not this time

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

room access through laundry and far from main entrance

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

staff and laundry

early check in was a bonus

kids in the pool

we also travelled with two kids ages 6 and 8 and they also loved this hotel

bed is comfy, sofabed not so much but kids were happy anyways

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

central location. friendly staff. availability of a gym. well equipped apartment

wish the bar had stayed open a bit later.

very comfortable room, decent temperature and a lovely breakfast in the morning.

coffee at breakfast was poor. bar shut at midnight.

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the breakfast is buffet with ample variety which is very well cooked and tasty

lovely rooms, lovely bar area and great, friendly staff.

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check

great location, lovely breakfast and amazing friendly staff

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so

met my needs very helpful staff complimentary late check out

great use of the gym as well

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

would have liked a laundry service

probably is from the laundry but it s not pleasant

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

no breakfast

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking

breakfast was a good as any

and helpful staff with great range of restaurants and pubs nearby and an additional bar on sight

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

room service was limited and over priced

no breakfast option for room service.

the extras - like rose petals strewn throughout the room and bathroom.

gym has deteriorated since i last went

the rooftop bar was an unexpected bonus with the best views over the town and tyne

steam room wasn't in use that was a shame but gym and sauna were good and clean

room service breakfast was stone cold.

quiet and good wifi

very good transportation nearby free laundry

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

free laundry

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

the hostel has a free laundry service with washing machine and dryer

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

room was dated also looking on to main road with lots of bars , so noisey until after 11:30 with kids not

bar and bistro, service was excellent, the staff couldn't do enough for you

staff went above and beyond to help with parking when i struggled

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

couldn't get through to room service.

lovely rooms and grounds. easy to access free parking

the location, parking, comfort and overall quality and high standards

nothing to dislike really although the wifi was a little flaky.

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

the wifi was not too good and the tv in my bedroom was not connecting to netflix

parking may be an issue as the car park is small

lovely room, good wifi.

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

while they say there maybe somd noise from the bar below, the room was quite quiet, even with the windows open

gave us a room far away from everyone else because we had kids which was good.

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

was really nice stay, good budget hotel, even has a mini gym

has a good number of ev charge points at a good price

good choice for breakfast

the wifi was also good

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room w was only an over head waterfall with no other shower head option which is not suitable for kids

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

room service could have been extended to a later hour. by 10pm, nothing was available!

got room service and the food was really nice too

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

the courtyard has a hut with a fireplace and a blanket and that made me so happy

no laundry service - which was a problem for a 5 night stay - no advice at time of booking this would

property, lovely staff, nice food, comfortable rooms, spa facilities need some attention, sauna was ok, pool

quiet room with a beautiful view over the grounds and golf course

swimming,sauna,steam,spa and gym facilities too

car parking spaces should be reserved for guests to reduce walking with bags