the privacy, convient laundry room/exercise room

wish there was laundry detergent available in the laundry for purchase

the fact that you have a quest laundry room is great

the parking lot is easy to access the back door, and the elevators were close

breakfast was delicious!

good layout. decent breakfast. ok location and parking.

clean,breakfast

wifi had no internet connection

it was clean and the bed was very comfortable. breakfast was great.

wifi kept kicking me off.

ants in the room. the pool furniture was rusted.

clean room, friendly staff, good breakfast.

you aquired the light noise from the parking lot

pool could have been a few degrees warmer, in my opinion

are working on the pool area

i was told that housekeeping was on their way in to do laundry

lack of amenities such as on site laundry and vending machine

they kept the laundry room / maintenance closet door open so i heard the machines all night until i finally

stingy with towels n wash cloths towels were stained broken laundry facilities on site and vending

parking lot and outside of hotel made me nervous to go in

enjoyed the pool and breakfast, beds were comfortable.

convenient parking and location

the pool is small but well maintained, the fitness room is also very nice

the location was good, clean, good breakfast

entry to building and parking was limited

before i left i was able to wash and dry my laundry a week worth of clean clothes packed

it was ok need to provide more breakfast different items

the breakfast was very good my dad loved having breakfast before starting our day.

the breakfast was not great. there was no pool , the website said there was a pool.

didn't have sausage or bacon for breakfast

laundry room was dirty

there was also cleaning supplies, laundry basket

everything! especially the complimentary laundry room!

free laundry is always a plus

the laundry facilities were free and helpful. the social and breakfast were nice.

laundry room is too uncomfortable, stools to wait for cycles and too hot

no laundry detergent in the laundry room. had to make an extra trip to the front desk.

the guest laundry was a mess

clean, free breakfast, room were great.

service, room, safe location , breakfast

breakfast was great, room excellent as well. laundry room very usefull

location with free shuttle to the florence mall and airport

breakfast and complimentary happy hour options

we loved the room. it overlooked the pool and pond

they had the pool open !!

location and plenty of parking, staff very friendly and helpful, rooms well appointed comfortable and clean,

there was a small workout room (the word gym would be too generous), and pool, but we didn't have time to use

pool was ice cold and the hallways felt like they had no heat the rooms however had very good

plus there was people hanging outside in the parking lot at night

the pool area small but comfortable had everything needed without leaving the property

being on 3rd floor, and no laundry

i believe the smell was from the laundry room that was right below our room

came up with two issues when was the laundry facility was closed and there was no coffee for breakfast all of

no laundry

my stay at three am they then came knocked on my door at 2pm and kicked me out because i had dirt laundry in

the laundry was extremely extremely dirty and the housekeeping was not met also the maid stole my

tried to do laundry and those were broken too

the laundry room was right next to us and the washer sounded like a helicopter landing

that there's a difference between breakfast and continental breakfast

breakfast selection was poor and misleading.

laundry machines kept eating my quarters, no body soap in shower dispenser so i had to get out, who

there was no pool, no exercise room, no guest laundry and for breakfast we got a bag with a orange, muffin and

also, we needed to wash a baseball uniform and had to hunt for a laundry mat because guest laundry was closed

in the dryer, the ones the housekeeping use, because someone had left their clothes in the guest laundry

laundry facilities are great for traveling families

size of room, layout,. full kitchen great for longer stays. available bbq for warmer weather.

the room was arranged nicely with the kitchenette, table, couch, and bed

the kitchen in a room

location, kitchen

beds comfy, adorable studio and pet friendly

they offset the fact that we got no room service during our four day stay due to staff shortages

pool was very warm and relaxing

loved that we could leave our car here while we went to florida and a shuttle to and from the airport

need a bar and free breakfast

covid-19 has messed a lot of things up - like pool, fitness room, etc

i that is a mom loved that they have 24/7 laundry

having a laundry on site since we were there for a soccer tournament was especially nice

share kitchen and living with friends was great without having to go from to to room also great breakfast bar

was great the breakfast, my kids enjoy the pool alot & the jacuzzi

loved these it had a kitchen as well

the laundry room was excellent!!! we had lots of room, a kitchen, and nice bed.

my room was adjacent to laundry which also produced some noise

the original price before the $25 pet fee.

came with a kitchenette.

staff was nice. good wifi. can't beat the price.

breakfast, the work out room and the location of laundry

the room was clean when we arrived,the location was perfect, the bed was comfortable, laundry room clean/

the laundry people decided to not show up so we had 2 towels for 4 people and they were out of towels

very clean facility to catch up on laundry, or slip in a workout

i didn t bring a pet, but it was nice for those that did

the wifi didn t work for us unfortunately

had first floor room next to parking lot and kitchen

bed and room was very conformable, the bartender and bar was very nice

the light switch in the kitchen could only be accessed if you opened the refrigerator door, and surprisingly,

no pool, kitchen service, etc. do to covid-19

also there are places to eat basically in the same parking lot

breakfast is always great

the parking was ok but a little tight

the pool was amazing and fire pit my kids loved it

wifi could have been a little better, it kept going in and out

guest laundry was available, which was a nice amenity

dirty laundry left in our room from previous guest

super clean, loved the laundry room, would definitely stay there again

had everything we needed for a family, laundry, pool, fitness centre and

the pool was great

floors, traffic noise and not being able to locate the laundry facilities (according to the listing there was

one negative (for me) was that the bedding had an extremely strong odor of laundry detergent or dryer sheets

the bathroom and kitchen had all new fixtures

separate sleeping room from the main sitting area, even had a small kitchen with refrigerator, stove and

back lot was under construction at an adjacent building which made parking in back a bit wonky

laundry facilities were available too

love mini kitchen and free use of laundry

self laundry is free

no pool, but laundry facility was much needed for sports camp

room was above the laundry room and at 7am i was woke up by a whirling sound and the room was smaller than i

they had a free laundry room with tide pods that they provided which was great since i was staying for 8 days

when we went into the breakfast room the first morning the woman working in there was folding laundry and putting

all i got was this night staff saying that she got the sheets down to laundry and inspected them to find no

hard to get to from the road. very dark parking lot. laundry room light barely worked.

no laundry soap in the dispenser no bleach either

felt like earthquake in the room where they used the commercial laundry the floor was vibrating

guest laundry facilities were out of order so had to take our clothes to a launderette to dry

hotel room was nice and spacious, had laundry for guests

the pool, gym, and laundry were all great

wifi never worked in the room, but did in the lobby

breakfast

my kids were unable to swim the entire trip because the pool was constantly full since the size was

location is good - minutes from downtown. easy parking. new-feeling rooms.

underside of the quilt on my bed was stained, the pool was too cold and a faucet handle was broken

pool was closed. disappointment. felt like that should have been disclosed when i booked

just past the vending machines ,however, and get an extra towel, use a vacuum, or use the pay laundry machines

privacy, the laundry facility on site, and it just felt like home

building outside looked good, new flooring, newly painted walls, good housekeeper, decent laundry, great

no atomor change machine for laundry.

horrible staff, constant shady traffic in and out, non working laundry, linen wasn't very

i arrived to check in, i had negotiated a $25 non refundable pet fee but the woman checking me in would not

the pool

a bathroom in the pool area so i wouldn't have to take the kids inside in their wet swimwear

enormous indoor courtyard with bar gazebo and fountain. it was beautiful!

my kids loved the pool. the beds were comfy.

the on-site laundry room only had 1 working washer and neither dryer heated

laundry area was a joke

not a set time to clean the room on the scheduled day. laundry area could be kept up better.

room,guest laundry,good location

parking lot was well lit

laundry facilities were not working.

no laundry facilities on site.

was nothing i didn't like in particular, but i would suggest that you have rooms designated for pets and other

it is pet friendly so the room next to me had 2 dogs that barked all night

however the rest of my stay the staff and the breakfast and th he pool as well as the cleanliness i would rate

laundry service could have been helpful ud83dude42

would have loved to have seen a laundry room

comfortable hotel, nice big room, reception staff very friendly and helpful, free airport shuttle

room service wasn t very good burnt chicken no plastic ware.

parking and the indoor pool

and location and fantastic front of house staff and bar staff

i loved the option of room service although we were only in for one night

we ordered a pizza for room service and was quoted 40 minutes or less and they didn't come up to the room until

wanted us to pay for wifi and room service had to be reminded i ordered and it didn t have a in room microwave

not very good for the price, room very small, and pool much to small and crowded

we had the expectations of a normal sized pool with a bar in same

bed was comfy and kids had fun staying on the pullout

we had everything we needed with a full kitchen

he made sure to visit the tables to socialize even with the kids

only complaint we had was we were very disappointed to find out the pool was closed the duration of our stay

location and room service

their gym is state of the art, and the pool always has clean towels

shuttle to/from the airport was offered

had room service and the tray stayed outside our room and was still there when we checked out

pool is on the cold side but i love it

i didn t have breakfast but liked the availability of room service the night before.

the restaurant stayed open late and the gym was very nice, although i wish it stayed open past 9 pm

we were thrilled the hotel had ev chargers

too many qr codes to deal with, such as tv remote on phone, and room service and valet

the beds were soooo comfy and the staff at the bar made us feel like family

definitely wasn t the cleanest hotel i ve ever stayed in and the gym didn t have any water

gym was great

the bar should stay open later

also restaurant and room service may not be available if they have a private function

hotel bar and restaurant were fabulous

we stayed during covid but their restaurant and bar were open

room service knocked a tad earlier than i would have liked.

very poor wifi

good comfortable room. nice bar area. all downtown facilities easily walkable.

the bar area is a great amenity and stayed open late

the room was very nice. happy they had laundry room.

laundry facilities were nice

not getting their laundry out of washer/dryer for other people to use

the cabinet in the closet where u put ur laundry

clean, nice setup for extended stay (laundry, full kitchen with dishes), staff super friendly and accommodating

had to keep swapping keys because they never worked, and our room was right across from the staff laundry as

have daily room service

pool and staff

so nice and clean. it was a great experience. breakfast was also amazing. staff was sooo nice

room temperature was hard to control and the pool water temperature was a little cool for my liking especially

pet friendly

they had a really good breakfast selection and kept everything very fresh and clean

the curtains in the room didn't close fully, so the light from the parking lot intruded into our room

the hot breakfast was very nice as they had an assortment to choose from

the view was a concrete wall and the walkway near the pool. not very charming to look at bricks.

the closest entrance/exit was out of service too close to the laundry room which made it noisy first thing in

wish restaurant was open for breakfast instead of typical food for guests

that nice bar area, i was going to go down and have a few drinks, eat and watch uk game, no alcohol,

pet friendly, clean, and very quiet.

the pool area is for young families and children, however, there was a small child s birthday party

only complaint is that the guest laundry room was out of order

pool had an overpowering smell of chlorine most days.

room appointed beautifully with comfortable beds, the staff friendly and accommodating and the breakfast delicious

parking lot was a little crowded.

the bathrooms we super clean, gym was decent, pool was wonderful

( gloves required, masks optional) we booked because there was laundry facilities

nice size room 3 chairs, great breakfast, nice staff, good location

there would be no staff available during thanksgiving day and that if you wanted room service, you'd have to

pool was very small and not much to order late for delivery

the only slight issue was patchy wifi - i work a lot from the room so this is important.

they were excellent at keeping all breakfast items stocked!

smoking unit was not what was expected, odor in room awfull, holes in bed clothing, tub and shower

it was dirty. people were obviously smoking weed in the rooms . so noisy

breakfast is amazing

smoking rooms

ease of booking, staff, breakfast, cleaninness, parking close to main entrance,

the way breakfast staff treated us, rushed us to get out of the dining area

parking was unique

no breakfast..

sign noting location could be better and parking was limited

had a laundry room which was nice but unfortunately one of the dryers (had 2) was not working

convenient car parking around the building

excellent condition. great room. breakfast wonderful as always.

tight parking area.

very friendly staff had room to park a trailer

the guest laundry (dryer) was not working

a guest laundry room on the first floor...

lot of doors slamming i guess it was the laundry room

like making sure there was water in the workout room and a waste basket in the laundry room

clean facilities, courteous staff, good breakfast ud83dude0a

the kitchen is fully stocked if you want to prepare food

really nice having 2 bedrooms, 2 bathrooms, a kitchen and living room. very clean as well.

cleanliness, hot breakfast and comfortable beds. the staff were all wonderful.

full kitchen makes traveling affordable for those with kids

the apartment style room with full kitchen was amazing. having 2 bedrooms was the highlight.

it looked like they normally had towels for guests to use but the laundry basket was full of them

while here , we enjoyed the pool with our kids , used the on site laundry facilities, enjoyed all the convenient

there were no musty smells in the room and smelled very clean the pool was very

family loved that there was 2 rooms, which meant 2 tvs, 1 for cartoons for the kids and the other for the parents

loved having a kitchen to cook in and my pup was happy and content too

convenient location. quiet. large rooms. indoor pool, laundry and well equipped rooms.

laundry facility, exercise room

laundry was free and there was a decently sized work out room

laundry was free. room had full size fridge and microwave.

nice area for walking the dog, great location, free laundry!

dark parking lot

we arrived late and there were no parking spots available

approached by a gentleman in the parking lot when we were waking to our car friday a m

that the property offered starbucks the staff were friendly and the gym was nice

us in was super nice, super efficient, explained everything about the hotel, food, breakfast, parking, surrounding

it s easy access to everything. laundry facilities was nice to have.

smell, did not feel clean, laundry does not accept cards - cash only

to go to the convenient store to get laundry soap

loved the laundry very good breakfast

bed was comfortable. room was clean. enjoyed the pool.

is no cameras in the parking lot

also pool closed at 10pm on a saturday

pool was broke and we had little kids coming in so we sent them to a different place.

room, fitness room lack equipment (3 machines and 1 out of order) and needs updated

parking was a little difficult.

later that night, me and my boyfriend were washing my work clothes and having a snack inside the laundry

pool was dirty and closed, the laundry room was out of order, the floors were dirty and the only thing out for

second shift lady smoking pot out front by the laundry with her friends in a gray car

laundry wash and dry machines/area was dirty

the room was very clean . the beds are comfortable plenty of parking.

another issue and problem i ran into was that the property does not have any laundry capabilities on site

laundry (other hyatts have had quarter machines) low-flow shower heads, only serviced once every 3

laundry bags weren t provided in the room and asked the front desk for be bags, but no responses

no laundry bags and hair dryer

parking is horrible. there is not enough parking

laundry on site

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro

there was only one washer and one dryer in the laundry room and we never did get our clothes in because it was

they wanted to charge $7 a night parking fee

the facility needs a few up dates with cooling systems and wifi

everyone in our party was pretty itchy. i m thinking it was the laundry detergent.

location, clean, friendly staff and a fitness room i was able to take advantage of

the breakfast was very impressive with many choices

the breakfast was

it is an apartment! and very private! breakfast was great.

laundry services weren't available, so i had to go across the street to the holiday inn to use

clean laundry room, good staff

some staff was not familiar with the property and gave incorrect directions for amenities (laundry location,

nice breakfast buffet

beds, lots of room inside for the kids to play with their toys and loved the outside fire

the front desk about it, and they said someone would bring us some when they got caught up on the laundry

would turn blistering hot by itself; do not stay in room 103 it shares a wall with the staff laundry room and

room was right by laundry; all the cleaning people just left their carts in the middle of the hallway- fine in

the oatmeal was old that was in the package the morning crew was all in laundry room talking and and we had to

this property has laundry facilities as well

great breakfast, swimming pool and comfortable beds

pool was cold

access from i-75, ample parking, comfortable, quiet and clean

breakfast was slow to be replenished, but, i understand the staff shortage, and, once brought to

parking, separate cars& small trucks for all the other vehicles?

easy access and plenty of parking, friendly staff and the kitchen was a bonus

there was plenty of room for three people, we used the pool and gym several times, and the kitchen allowed us

is new, extremely clean, and the room has a kitchen

facility had so many extras like the kitchen with plates and silverware

was no breakfast, never any towels on the pool towel rack, need a small thing of dish soap and the internet was

the price, location and amenities such as onsite laundry facilities.

no elevator, hrs for guest laundry, key charge, parking is limited

laundry on site that we did use

boutique property that was well appointed. smaller pool, good breakfast, and laundry on site.

laundry detergent vending machine out

it s pet friendly but not many places to safely walk your dog.

only thing i feel should change is if you stay continuously back to back and you have pets you shouldn't have

cost for having pet and threat of more money if pet did anything to room was a bit insulting

the sheer curtains offered no privacy from the parking lot right outside the window, so i had to hang my

parking for handicap sucked. need fruit at breakfast.

i booked a smoking room and the owner/manager sent us to a non smoking room

room felt so updated, staff gave ne a room for easy access to outdoors for my dog. no pet fee

parking

they need more parking spaces but my room was clean smelled sooo good beds were

because my friend put it in her name and was not able to rent from them for another month due to smoking in the

no laundry facilities

not enough parking spaces

parking lot littered with trash

several other hotels and restaurants, constant flow of people walking through the parking lot into late hours

location. ample parking. smoking areas outside of the building safety.

no bag for dirty laundry.

the continental breakfast was awesome, with nice variety

limited parking near entrance and had some shade people hanging out back where i had to park

the pool could have been cleaned around the edges a little more

there was nothing i didn't like! great staff! great manager. great hot breakfast!

like the area and convenience of the parking

gym, complimentary breakfast was good, clean

there was also plenty of parking even though they were sold out

we made use of the exercise facility and were only staying one night or we would have used the pool too

parking was east

nice front desk girls. fantastic bed. laundry. i should have checked out the pool.

the free laundry as an honors member was extremely helpful for the insurance seminar i was attending

i passed a laundry room and it was full of them

one more anecdote: i was sitting in the lobby waiting for my laundry to finish, when a couple came to check in

laundry facilities needed work

no extra laundry bags were available when we asked for some

there was one person working when we checked in and she was expected to do check ins, laundry, customer service

not much. maybe could have had tbn on the cable tv. no vending machines or laundry supplies.

was clean and comfy. good breakfast choices.

was great & the indoor swimming pool

room was next to the laundry room'

i havent seen any breakfast but its pretty clean and quiet and the laundry room works well

and see if it's the one i reserved of course it's nothing like the picture a plus is they had a laundry room

the laundry room is excellent with supper efficient driers

access to the rooms from the parking lot

the size of the room, the resteraunt on site, free laundry, nice swimming pool and awesome layout of hotel in

of parking fee and another fee dirty laundry in the hall at every door between our room and the elevator no

only thing we ate was oatmeal and bacon, they were out of most foods, the ones they did have the kids wouldn�

over priced room service, after 20 minutes was told they were not delivering, but we could come pick it up

the glasses in the kitchen area were dirty, actually had lip marks on them

soap available for the laundry room, front desk staff wasn't the most friendly

the room was very nice, golf course was excellent, pool was enjoyable!

very comfortable room and bed. nice bar at the facility. beautiful grounds!

kids knocking on our door until 3 o'clock in the morning

kids running in the hall kept us up past midnight and then at 7 am or earlier construction workers

also the laundry machine took my money

limited laundry facility

the person at the desk said she could not help me that was a laundry problem

for a mini vacation with kids

swimming pool

room was right across from the laundry and right next to the guest laundry and the ice machine

the rooms are clean, comfortable and updated. microwave, fridge and laundry are available.

easy to get to the laundry room and vending

perhaps use a bit more bleach in the laundry :-)

the lobby area was dreary with boxes , dirty laundry and things left on the

equipped kitchen, gym and laundry facilities

some of the laundry equipment wasn't working

laundry is the only downfall in the con i have the laundry is usually broken when it comes to some

also somebody decided to go steal my clothes while they were in the laundry room granted it says don't leave

continental breakfast is okay

affordable, an a amazing breakfast bar wit staff to help, cheep laundry sight, with nice washer and dryer

whatever laundry detergent they use is awful

value, modern building, large rooms with good facilities, car parking

we did try out the gym

easy access and parking

the laundry facilities are clean and well maintained, and the staff on reception were able to assist

bright, well kept, secure parking and exterior

husband wanted boiled eggs and soda for breakfast

the gym was also just perfect for us to get a good workout

hardwood floors were great for our dog and keeping pet dander down

easily accessible guest laundry facilities

the breakfast was adequate. we used the laundry room and exercise room.

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning

pool and hot tub also very nice

it would have been convenient to have a vending machine nearby so i could simply send one of the kids with cash