pool area was closed

double charged me for room service and parking was told it would fall off once it wasn t pending was just on

the breakfast was horrible

breakfast was good but, the staff was amazing during breakfast time

we did enjoy the super awesome workout facilities though - better than a gold's gym without all the muscle men

not very good for the price, room very small, and pool much to small and crowded

there is a rooftop pool which was neat

we ordered a pizza for room service and was quoted 40 minutes or less and they didn't come up to the room until

wanted us to pay for wifi and room service had to be reminded i ordered and it didn t have a in room microwave

tiny pool and wasn t open really upset

breakfast was room service and very good

hotel bar and restaurant were fabulous

also, the manager was very accommodating with the room service menu and made an exception for us to order from

room service food was superb but pricey

restaurant and bar serve great food and cocktails

the bar was very nice too

the bar and dining room service and atmosphere were wonderful

park is a fun and funky neighborhood very comfortable bed high quality linens modern bathroom and spa shower

room service knocked a tad earlier than i would have liked.

good comfortable room. nice bar area. all downtown facilities easily walkable.

cards did not operate the elevator or room door and wifi did not work

central location to the events that i was attending during my stay and the pool.

no free shuttle service, limited room service and no pantry due to covid restrictions.

distance, hotel was very nice and clean, staff was nice, outdoor skating ring was nice, very nice bar inside

wifi never worked despite valiant efforts by staff

laundry service could have been helpful ud83dude42

would have loved to have seen a laundry room

options for room service/dining

no valet parking, limited restaurant hours and no room service

i didn't know where the ice machines were, what the wifi password was, etc

clean and great parking

clean ,bug free,friendly and easy of parking. close to uk hospital and cancer center.

parking and getting to/from other locations in lexington extremely convenient

the kids really enjoyed the pool

the should provide more non-pork choices for breakfast.

hotel room was nice and spacious, had laundry for guests

the pool, gym, and laundry were all great

felt like earthquake in the room where they used the commercial laundry the floor was vibrating

guest laundry facilities were out of order so had to take our clothes to a launderette to dry

parking was a bit suspect

the hotels restaurants and bar were all very stylish & clean; we ate at granddam on mothers day and had an

the restaurant stayed open late and the gym was very nice, although i wish it stayed open past 9 pm

the rooftop bar is the bomb

room service meal that was ordered took over an hour to be delivered to our room.

king room, very comfortable, and we loved dining at the bar for breakfast and dinner

no laundry soap in the dispenser no bleach either

hard to get to from the road. very dark parking lot. laundry room light barely worked.

all i got was this night staff saying that she got the sheets down to laundry and inspected them to find no

when we went into the breakfast room the first morning the woman working in there was folding laundry and putting

place under renovation, so construction all over first floor, laundry facilities did not work (some issue with

room was above the laundry room and at 7am i was woke up by a whirling sound and the room was smaller than i

laundry facilities were available too

no pool, but laundry facility was much needed for sports camp

hotel has on-site laundry facilities, etc

love mini kitchen and free use of laundry

couldn't shut the blackout drapes...the front parking lot lights kept our room lit all night

the breakfast was great and the staff was so nice

free wifi

the pool was awesome

wifi needs to be a little quicker with the free version

nice area for walking the dog, great location, free laundry!

laundry was free and there was a decently sized work out room

laundry facility, exercise room

laundry was free. room had full size fridge and microwave.

convenient location. quiet. large rooms. indoor pool, laundry and well equipped rooms.

there was only one washer and one dryer in the laundry room and we never did get our clothes in because it was

laundry on site

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro

is a beautiful hotel and the courtyard space is nice if you are traveling with kids

in the trees, lobby bar and sitting area, exceptionally friendly staff front desk, breakfast and bar staff

privacy, the laundry facility on site, and it just felt like home

we like the location and the fact that there were laundry facilities on site

front desk services, laundry 7/24, new and clean facilities, car parking

just past the vending machines ,however, and get an extra towel, use a vacuum, or use the pay laundry machines

horrible staff, constant shady traffic in and out, non working laundry, linen wasn't very

later that night, me and my boyfriend were washing my work clothes and having a snack inside the laundry

second shift lady smoking pot out front by the laundry with her friends in a gray car

pool was dirty and closed, the laundry room was out of order, the floors were dirty and the only thing out for

laundry wash and dry machines/area was dirty

the room was very clean . the beds are comfortable plenty of parking.

everyone in our party was pretty itchy. i m thinking it was the laundry detergent.

liked having the suite with the kitchen

good breakfast as well

kitchen area was so convenient and the basketball area kept my boys entertained

the rooms were nice and clean and pet friendly

good location. clean and pet friendly. i like the character of this themed hotel.

the pool was very nice and my kids loved the jacuzzi in the bathroom

a bathroom in the pool area so i wouldn't have to take the kids inside in their wet swimwear

shower in the bathroom sprayed water everywhere, no room service at all, had to ask for towels every day

a bathroom in the pool area so i wouldn't have to take the kids inside in their wet swimwear

the room was very nice. happy they had laundry room.

free laundry is something i have never experienced and was a nice touch

included 24 hour laundry facilities were an added value because we needed to wash soccer jerseys between

laundry facilities were nice

not getting their laundry out of washer/dryer for other people to use

laundry area was a joke

room,guest laundry,good location

the on-site laundry room only had 1 working washer and neither dryer heated

not a set time to clean the room on the scheduled day. laundry area could be kept up better.

faces parking area so we tend to keep the curtains closed most of the time

the room was clean when we arrived,the location was perfect, the bed was comfortable, laundry room clean/

the laundry people decided to not show up so we had 2 towels for 4 people and they were out of towels

breakfast, the work out room and the location of laundry

very clean facility to catch up on laundry, or slip in a workout

the coffee maker, microwave, refrigerator & continental breakfast were all great

had to keep swapping keys because they never worked, and our room was right across from the staff laundry as

room temperature was hard to control and the pool water temperature was a little cool for my liking especially

location, room size, bathroom size, tv channels, breakfast, refrigerator, pool size, parking

the front desk staff were amazing. the kids and i loved the pool. breakfast was wonderful.

property simply amazing, one of the best hotel i have stayed, everything new and clean, the breakfast really

easy access and plenty of parking, friendly staff and the kitchen was a bonus

clean, spacious, kitchen. nice kroger store right beside it.

wifi and pricing of snacks

clean new hotel with a full kitchen.

a huge plus was their pet policy which allowed us to keep our traveling dog with us

i havent seen any breakfast but its pretty clean and quiet and the laundry room works well

the laundry room is excellent with supper efficient driers

room was next to the laundry room'

and see if it's the one i reserved of course it's nothing like the picture a plus is they had a laundry room

carpet was wet and sticky

room was next to the laundry room so every morning at 8 we heard thumping and the washing machine

offers indoor pool, laundry

it was great having access to the laundry. lovely breakfast room. light and airy bedroom.

we had breakfast at 8:30 and eggs were already gone. no bags for dirty laundry.

the front desk about it, and they said someone would bring us some when they got caught up on the laundry

the laundry was extremely extremely dirty and the housekeeping was not met also the maid stole my

tried to do laundry and those were broken too

the laundry room was right next to us and the washer sounded like a helicopter landing

full kitchen and large living area

kitchen supplies at front desk or in the room

no laundry

my stay at three am they then came knocked on my door at 2pm and kicked me out because i had dirt laundry in

being on 3rd floor, and no laundry

came up with two issues when was the laundry facility was closed and there was no coffee for breakfast all of

i believe the smell was from the laundry room that was right below our room

at any given time and the night manger accommodated our request even though the lighting in the parking lot was

were no sanitary wipes in the gym to wipe down the equipment and no towels

great breakfast, swimming pool and comfortable beds

the pool was small and didn't look real inviting.

clean. great breakfast comfortable clean bed loved to soap and shampoo

breakfast was great, room excellent as well. laundry room very usefull

it has a perfect outdoor pool

the rooms were very nice, and we enjoyed the pool and fitness room

floor plan for embassy, but lots of open space around the bar area and breakfast area

we unfortunately didnt eat breakfast but did order room service that was amazingly

no laundry facilities

parking lot needed a good cleaning, lots of trash outside doorways into the motel

parking lot littered with trash

smoking inside.

the outside door for unit c to my room (215) had people soliciting and smoking

no elevator, hrs for guest laundry, key charge, parking is limited

boutique property that was well appointed. smaller pool, good breakfast, and laundry on site.

laundry detergent vending machine out

the price, location and amenities such as onsite laundry facilities.

laundry on site that we did use

pool is a little small

kind of a noisy location, like most hotels, the pool was out of service

comfortable beds,clean,free wi-fi,nice,hot breakfast,quiet (well except for us

breakfast was outstanding with plenty of healthy choices both hot and cold

we made use of the exercise facility and were only staying one night or we would have used the pool too

no bag for dirty laundry.

my grand babies loved the pool

only has a front and back door ...no side entrance from the parking lot

the lady running the breakfast bar was very helpful and generous

the pool could have been cleaned around the edges a little more

no laundry detergent in the laundry room. had to make an extra trip to the front desk.

the guest laundry was a mess

laundry room is too uncomfortable, stools to wait for cycles and too hot

the charge for pet stay little steep.

breakfast was good, room was large, good location in town.

parking

i paid for a handicap room but didn't get to park in my parking spot

old funky room, non smoking smelled like smoke

i booked a smoking room and the owner/manager sent us to a non smoking room

because my friend put it in her name and was not able to rent from them for another month due to smoking in the

it s pet friendly but not many places to safely walk your dog.

cost for having pet and threat of more money if pet did anything to room was a bit insulting

the breakfast was a pleasant surprise

staff was very friendly. breakfast was good.

in the room everything was clean and smelled clean, well taken care of and theres room service, breakfast, a

there was one person working when we checked in and she was expected to do check ins, laundry, customer service

no extra laundry bags were available when we asked for some

not much. maybe could have had tbn on the cable tv. no vending machines or laundry supplies.

great parking, nice suits and friendly staff.

view (parking lot) was not great, but i was not there long enough for that to be significant

soap available for the laundry room, front desk staff wasn't the most friendly

restaurant and lounge on site. great breakfast included.

outdoor pool/restaurant on site

i love kids & pets but when they interfere with someone else's peace & quiet at spa get-a-way, it's a

very clean and comfortable everyone was pleasant. they have the best spa , it truly a experience

of parking fee and another fee dirty laundry in the hall at every door between our room and the elevator no

the size of the room, the resteraunt on site, free laundry, nice swimming pool and awesome layout of hotel in

loud noise from the kids running around our floor and the dogs barking

nothing, pool, free breakfast etc all was excellent!

kids running around and very noisy, and not respecting others

the pool, laundry, exercise room were all neat and clean

i passed a laundry room and it was full of them

laundry facilities needed work

the employees. laundry facility was bonus, but 2 units of each yet 1 of each broken

one more anecdote: i was sitting in the lobby waiting for my laundry to finish, when a couple came to check in

excellent 7-10 am hot and cold breakfast (actually worth eating)

a breakfast open later would have been lovely. also an indoor pool would have been great.

great staff everyone was wonderful my kids loved it

outdoor pool

we a 2 bedroom with 2 bathrooms & kitchen

there was also cleaning supplies, laundry basket

the laundry facilities were free and helpful. the social and breakfast were nice.

the laundry facilities for guests are included in the price you pay for the room

laundry room was dirty

everything! especially the complimentary laundry room!

while here , we enjoyed the pool with our kids , used the on site laundry facilities, enjoyed all the convenient

it looked like they normally had towels for guests to use but the laundry basket was full of them

they didn t have a swimming pool

00 pet fee

pool closing at 10:00

having a laundry on site since we were there for a soccer tournament was especially nice

i that is a mom loved that they have 24/7 laundry

a bigger room with more space with our 2 kids

lots of kids and people talking after 10pm in the hall which i could hear over my tv

a bigger room with more space with our 2 kids

location near the airport with a shuttle

we also went down to the indoor pool and hot tub and both were well kept and offered towels pool side so we

hotel offered shuttle to airport and to racetrack but it was easier and faster to take uber there

booked this hotel because they have a shuttle to the airport and i had to leave at 5 a

whole place was wonderful and welcoming, from the desk clerks to the shuttle drivers to the staff in the bar

laundry machines kept eating my quarters, no body soap in shower dispenser so i had to get out, who

there was no pool, no exercise room, no guest laundry and for breakfast we got a bag with a orange, muffin and

i checked out immediately and hopefully made it to my laundry room in time to prevent the spread

also, we needed to wash a baseball uniform and had to hunt for a laundry mat because guest laundry was closed

laundry facilities are great for traveling families

my room was adjacent to laundry which also produced some noise

the laundry room was excellent!!! we had lots of room, a kitchen, and nice bed.

$25 pet fee was unstated until after the room was booked. the poor excuse for a

parking lot was littered with trash, including empty beer bottles right by the entrance

staff was nice. good wifi. can't beat the price.

use the pool due to unsupervised kids jumping in the pool and throwing 20oz bottles around

temperature of the water at the indoor pool needed to be about 5 degrees warmer

clean, convenient, friendly, great pet friendly

the policy to make appointments for the pool is a great idea for social distancing

they layout with kitchenette was fine except, when we went to bring out the sofa bed for our 3rd person to

limited laundry facility

the person at the desk said she could not help me that was a laundry problem

also the laundry machine took my money

swimming pool

with the perfect temp of the hot tub (also has a soothing waterfall u can activate as well) the bar and new

the pool area is real small , it was always pack i could never get a chance to get in !

the pet fee was outrageous

the parking lot was too small

searched and booked this room as pet friendly

shower curtain in our bathroom; blood stained pillow; pet hair on the couch; seemed dirty and run

the rooms are clean, comfortable and updated. microwave, fridge and laundry are available.

easy to get to the laundry room and vending

room was right across from the laundry and right next to the guest laundry and the ice machine

perhaps use a bit more bleach in the laundry :-)

the lobby area was dreary with boxes , dirty laundry and things left on the

equipped kitchen, gym and laundry facilities

also somebody decided to go steal my clothes while they were in the laundry room granted it says don't leave

laundry is the only downfall in the con i have the laundry is usually broken when it comes to some

some of the laundry equipment wasn't working

i really enjoyed the kitchen area

smell, did not feel clean, laundry does not accept cards - cash only

to go to the convenient store to get laundry soap

loved the laundry very good breakfast

it s easy access to everything. laundry facilities was nice to have.

location and room were great. very comfy and clean. breakfast was a great extra!

whatever laundry detergent they use is awful

affordable, an a amazing breakfast bar wit staff to help, cheep laundry sight, with nice washer and dryer

delightful breakfast buffet. room was spacious and comfortable.

wifi was not working at all, we had to pay to use our own data since we are international traveller

there is a cracker barrell across the parking lot though

i'm traveling with my dog) that mentioned only a security deposit, but nothing about a $75 pet fee, which i was

offered some kind of complementary snack or additional waters, especially since we had young kids with us, and

the restricted hours for the lounge and pool areas.

parking is al little tight if you have a trailer (towing motorcycle)

parking was a little difficult.

the breakfast was adequate. we used the laundry room and exercise room.

easily accessible guest laundry facilities

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning

pool and hot tub was a blast not really busy witch the kids enjoyed and having 2 tvs in the room

pool and hot tub was a blast not really busy witch the kids enjoyed and having 2 tvs in the room was a

the laundry facilities are clean and well maintained, and the staff on reception were able to assist

updating the building, which is nice, but a lot of the amenities i like weren't available: gym, hot breakfast,

decorated, great location, easy parking

pool was great and open even in the morning

great breakfast. this is one of the best places i stayed at on my vacation.

approached by a gentleman in the parking lot when we were waking to our car friday a m

parking is limited due to work trucks, the entire front is being renovated - no bistro available

we arrived late and there were no parking spots available

there was no pool and the restaurant was bar snacks

dark parking lot

laundry bags weren t provided in the room and asked the front desk for be bags, but no responses

no laundry bags and hair dryer

another issue and problem i ran into was that the property does not have any laundry capabilities on site

laundry (other hyatts have had quarter machines) low-flow shower heads, only serviced once every 3

the pool was great

clean laundry room, good staff

some staff was not familiar with the property and gave incorrect directions for amenities (laundry location,

laundry services weren't available, so i had to go across the street to the holiday inn to use

they just started serving breakfast again, everything was great

breakfast was good

the gym was good and the breakfast (while not quite as nice as some of the others) was more than

pool area and pool were way too cold

the location was good, clean, good breakfast

pool was 78 degrees and absolutely freezing

convenient parking and location

parking was challenging, and it felt unsafe as a woman on my own due to the dark and empty land

of the above plus friendly and prompt service, nice breakfasts area and great menu

extremely loud at night kids running up and down hallways making list of noise

extremely loud at night kids running up and down hallways making list of noise

continental breakfast was one of the best i have ever had

had a laundry room which was nice but unfortunately one of the dryers (had 2) was not working

delicious hot breakfast

exceptionally clean, comfortable, quiet, you'd never even know it was pet friendly except for the random 1 or

extremely friendly staff, indoor pool

the ac unit kept coming in and off. had to sleep with covers off. wifi did not work

the closest entrance/exit was out of service too close to the laundry room which made it noisy first thing in

breakfast was presented nicely and included the basics to start your road trip

pet friendly, clean, and very quiet.

the kids loved the pool and arcade area

was conveniently located by interstate, very clean facility with cofy beds and hot breakfast

had first floor room next to parking lot and kitchen

bar and bourbon selection

waiter during dinner was also manning the bar so service was slow

shower gel way too scented!!! a lot of folkthe bar soap wasn't great but not nearly as bad.

restaurant and bar was closed because of covid and we came after 8 pm so no where in versaille was open

of hidden-parking lot isn t easiest to get to

pool, kid friendly, hot breakfast, great location with shopping, eating and children activities

everything starting with the customer service amazing, clean good breakfast

purchased the room just to let my kids swim

kids were running up and down the hall then someone hit the fire alarm at 1am

guest laundry was available, which was a nice amenity

super clean, loved the laundry room, would definitely stay there again

had everything we needed for a family, laundry, pool, fitness centre and

dirty laundry left in our room from previous guest

gym was open and clean

the laundry shoot on the second floor did not have a lock on it

were right next to the guest laundry so there was sound almost all night

washer worked but dryer broken and i needed to do laundry

laundry room didn't have a door so i was leary when i had to do laundry and possibly wake someone

furniture looking a little scruffy room was clean but by the time you dd pets on i paid 150 and it sure wasn

everyone was friendly and very helpful. we were grateful for the laundry facilities.

was better than i expected, happy with the kitchen in it

the pool the floor was very slick, it may be helpful if they added grip paper or something to keep from

so many choices for breakfast

night, but i think the room we stayed in would have worked for multi day stay, as it had a mini kitchen and

yummy breakfast

hot breakfast, clean rooms, and close to several restaurants

the pool not being on the inside but that ok

easy parking

pool & hot tub were advertised- even pictures marketing it s availability when checking in, we

someone was using the laundry facility around midnight even though it s posted it closes at 9 and kept me

laundry facilities

front desk for extra hangers, laundry soap, milk

needed to do laundry on our stay but the machines took quarters, the front desk could not make change for guest

truck parking, takes pets without deposit

only drawback was that i was across from the laundryroom however, the room was insulated enough so that i did

the laundry rooms were always open and were unattractive and near the breakfast area

called 3 days later and said it was found in the laundry wrapped in sheets

and the laundry room needs a good cleaning

good value for the price breakfast was sufficient for a good start to our

facilities. pool, hot tub, laundry, breakfast, staff were lovely.

beds very comfortable. good breakfast. staff great. laundry available.

the breakfast was amazing, staff was friendly, rooms were good sized, pool was nice.

the hot breakfast

friendliness of staff, ease of parking, great breakfast

clean comfortable rooms great breakfast friendly, helpful staff guest laundry

they allow pets.

our kids enjoyed the hot tub and swimming pool

nice and clean room. kids loved the pool. great breakfast

hotel was and how welcoming the workers were, the breakfast in the morning was very good and the pool and hot

no on site laundry facilities

the breakfast was wonderful

very nice hot breakfast, bed was comfortable and large.

is important to me as i do not like leaving my expensive road bike in the car overnight in the parking lot

would have liked an outdoor pool for the kids

laundry bag provided

location and the $20 pet fee.

the pet fee was only $20 which was beyond reasonable for us

breakfast was spectacular

pet rooms

floors, traffic noise and not being able to locate the laundry facilities (according to the listing there was

one negative (for me) was that the bedding had an extremely strong odor of laundry detergent or dryer sheets

is plenty of parking in front of the hotel and easy access elevator for those that don t do well with stairs

kitchen was excellent location was within walking distance to restaurants

only negative - need to work on better wifi

room had 1 bar of soap for 2 bathrooms and there was mold around the top of the

liked having the restaurant and bar available

pool area was a bit unclean

i was happy that i was able to enjoy the hot tub, pool and gym

pool water was very cold for an indoor pool

towels were scarce at the pool. but honestly it was wonderful.

location was perfect for golf event at cherry blossom gc

breakfast exceeded industry standard as the coffee was hot and the eggs were not dry

the breakfast offered variety and the food was prepared wel

indoor pool was frigidly cold. maybe furnace out or something.

super clean hotel, friendly staff, and a great breakfast bar. will definitely stay there again.

with family have usescomfort inn before feel safe no worry about breakfast and the desk fine

wifi had no internet connection

parking, modern and clean lobby, kitchen area well staffed and stocked

clean comfortable beds. really nice breakfast.