lack of amenities such as on site laundry and vending machine

i was told that housekeeping was on their way in to do laundry

stingy with towels n wash cloths towels were stained broken laundry facilities on site and vending

they kept the laundry room / maintenance closet door open so i heard the machines all night until i finally

a/c was not working well - toilet needs some maintenance. parking lot.

before i left i was able to wash and dry my laundry a week worth of clean clothes packed

didn't have sausage or bacon for breakfast

breakfast needed attention, no pool

the pool was closed and full rain water, really nasty. the vending machines didn t work.

breakfast was good but not outstanding. room was large and comfortable

no laundry facilities on site.

laundry facilities were not working.

location, clean comfortable rooms, the pool was warm and my daughter loved it

everything was perfect for us. the kids really loved the pool.

beds were amazing, pool was great for the 3 kids and the breakfast was wonderful

the fact that you have a quest laundry room is great

wish there was laundry detergent available in the laundry for purchase

the privacy, convient laundry room/exercise room

the parking lot is easy to access the back door, and the elevators were close

parking around the back was a little cramped, but ok

swimming pool great

empty pool was disappointing but not a big deal

it was very clean and comfortable and the morning breakfast was hot and fresh. i loved it.

wish i would have had time to use the pool, but that looked really great as well

they had a really good breakfast selection and kept everything very fresh and clean

only complaint is that the guest laundry room was out of order

on-site gym

great accommodations at a great price. great breakfast options & friendly staff.

was friendly, great selection on breakfast, clean place, pool was refreshing, all in all loved it

the breakfast provided was quite satisfactory

they did not have breakfast so i need some little money back cuz no service breakfast

sheets, carpet that was so dirty it was matted, red stains on carpet,no mirror over the sink , paid extra for

use of space and amenities were excellent; hot breakfast was above expectations

there nothing breakfast waste some money need little money back

poor wifi connection, no washcloths, no ice bucket, and a bottled beer left in refrigerator from

( gloves required, masks optional) we booked because there was laundry facilities

breakfast was very good and they provided safety measures (hand sanitizer, food grade gloves, and

all of our stay & the continental breakfast wonderful. kids enjoyed pool & gym.

pool

comfortable property in a great location also had a heated pool such a plus and a nice breakfast too

a guest laundry room on the first floor...

like making sure there was water in the workout room and a waste basket in the laundry room

lot of doors slamming i guess it was the laundry room

the guest laundry (dryer) was not working

more items on free breakfast other then cereal eggs ex small biscuits and waffles and toast english muffins

good layout. decent breakfast. ok location and parking.

wifi was not working.

the breakfast was really great with a lot of choices

parking, modern and clean lobby, kitchen area well staffed and stocked

on the weekend it s a teen hangout spot in the parking lot

purchased the room just to let my kids swim

breakfast was perfect

ants in the room. the pool furniture was rusted.

clean room, nice linens, nice pool, jamie at front desk was nice friendly

kids were running up and down the hall then someone hit the fire alarm at 1am

floors, traffic noise and not being able to locate the laundry facilities (according to the listing there was

one negative (for me) was that the bedding had an extremely strong odor of laundry detergent or dryer sheets

it would be great if the parking-lot door accepted the code we had to walk around after parking

is plenty of parking in front of the hotel and easy access elevator for those that don t do well with stairs

location was convenient and the room was well stocked with anything that you might need in the kitchen

had everything we needed for a family, laundry, pool, fitness centre and

guest laundry was available, which was a nice amenity

dirty laundry left in our room from previous guest

super clean, loved the laundry room, would definitely stay there again

is a frustrating trend in hotels as many of us parents book hotels with pools for family fun, the kids are over

the light switch in the kitchen could only be accessed if you opened the refrigerator door, and surprisingly,

bar and bourbon selection

the wifi didn t work for us unfortunately

restaurant and bar was closed because of covid and we came after 8 pm so no where in versaille was open

waiter during dinner was also manning the bar so service was slow

enjoyed the pool and breakfast, beds were comfortable.

i wish they had a bigger pool and jacuzzi. also better breakfast like pancakes and waffles.

very nice breakfast. comfortable room and bed.

i wish they had a bigger pool and jacuzzi. also better breakfast like pancakes and waffles.

the gym was good and the breakfast (while not quite as nice as some of the others) was more than

shower curtain in our bathroom; blood stained pillow; pet hair on the couch; seemed dirty and run

there is a large parking lot and the location is close to a grocery store, some restaurants and a gas station

the free breakfast area was nice, good selection

the pool and the breakfast were amazing!

wifi connection did not always stay connected and had to reconnect throughout the day.

free laundry is always a plus

everything! especially the complimentary laundry room!

there was also cleaning supplies, laundry basket

the laundry facilities were free and helpful. the social and breakfast were nice.

laundry room was dirty

the guest laundry was a mess

laundry room is too uncomfortable, stools to wait for cycles and too hot

no laundry detergent in the laundry room. had to make an extra trip to the front desk.

they offered a grab and go breakfast due to the governors orders at this time which was great

breakfast was delicious with numerous options

the temp of the pool.

use the pool due to unsupervised kids jumping in the pool and throwing 20oz bottles around

parking

clean, convenient, friendly, great pet friendly

did not realize it was pet friendly

there was no pool, no exercise room, no guest laundry and for breakfast we got a bag with a orange, muffin and

laundry facilities are great for traveling families

i checked out immediately and hopefully made it to my laundry room in time to prevent the spread

also, we needed to wash a baseball uniform and had to hunt for a laundry mat because guest laundry was closed

laundry machines kept eating my quarters, no body soap in shower dispenser so i had to get out, who

breakfast was great, room excellent as well. laundry room very usefull

parking lot used by non guest going to listen to music on friday and saturday

our kids enjoyed time at the pool

beautiful view, spacious room, excellent tv channels and a awesome bar with friendly servers.

enjoyed the nightly reception and full breakfast included

gym did not have towels or sanitizer wipes for two days after being informed that there were none

a lot of routy kids in hotel jumping in room above us, and running down hallways with rude comments to other

the food and bar area were great! the rooms were big, comfortable and clean.

comfy bed airport shuttle

we were charged $20 because kids were being loud. what 5-10 year olds are not loud

i that is a mom loved that they have 24/7 laundry

having a laundry on site since we were there for a soccer tournament was especially nice

useful for long stays (fully furnisched kitchen available), good breakfast, acceptable pool and gym

the room was very roomy and clean! the indoor pool and hot tub was great!

pool area, there were a ton of kids there, they didn’t enforce parents watching their kids

my stay at three am they then came knocked on my door at 2pm and kicked me out because i had dirt laundry in

i believe the smell was from the laundry room that was right below our room

being on 3rd floor, and no laundry

no laundry

came up with two issues when was the laundry facility was closed and there was no coffee for breakfast all of

the laundry was extremely extremely dirty and the housekeeping was not met also the maid stole my

tried to do laundry and those were broken too

the laundry room was right next to us and the washer sounded like a helicopter landing

more breakfast options would be a bonus

didn t feel very safe and it was a sparsely lighted parking lot

breakfast, the work out room and the location of laundry

very clean facility to catch up on laundry, or slip in a workout

the room was clean when we arrived,the location was perfect, the bed was comfortable, laundry room clean/

the laundry people decided to not show up so we had 2 towels for 4 people and they were out of towels

clean, had kitchenette so we could eat in when tired (trader joe's right there), kids loved the indoor pool,

my room was adjacent to laundry which also produced some noise

the laundry room was excellent!!! we had lots of room, a kitchen, and nice bed.

it has a full kitchenette and the staff is wonderful

due to location, noticed foot traffic through parking lot between apartments next door and store on other side

breakfast is granola bars, oatmeal, muffins, coffee, etc

traffic at this location is very heavy on weekdays, making it difficult to enter and exit the parking lot

breakfast was above and beyond what was expected

the pool was amazing and fire pit my kids loved it

parking was crowded but adequate

we love the salt water pool and spent a long time swimming and sitting by the fire

laundry facilities were available too

love mini kitchen and free use of laundry

no pool, but laundry facility was much needed for sports camp

hospital, and they appreciated a place to stay where they could feed their family, and do their laundry

room was above the laundry room and at 7am i was woke up by a whirling sound and the room was smaller than i

was great to have laundry and gym

i like the laundry basket in the bathroom and the coat rack

all i got was this night staff saying that she got the sheets down to laundry and inspected them to find no

when we went into the breakfast room the first morning the woman working in there was folding laundry and putting

place under renovation, so construction all over first floor, laundry facilities did not work (some issue with

guest laundry facilities were out of order so had to take our clothes to a launderette to dry

felt like earthquake in the room where they used the commercial laundry the floor was vibrating

the pool, gym, and laundry were all great

hotel room was nice and spacious, had laundry for guests

good free breakfast

parking and getting to/from other locations in lexington extremely convenient

clean ,bug free,friendly and easy of parking. close to uk hospital and cancer center.

would have been nice to know ahead of time that the charge for accommodating a pet would be $100

was a bit of noise from rowdy kids in another room (on floor above

clean and great parking

building outside looked good, new flooring, newly painted walls, good housekeeper, decent laundry, great

privacy, the laundry facility on site, and it just felt like home

just past the vending machines ,however, and get an extra towel, use a vacuum, or use the pay laundry machines

front desk services, laundry 7/24, new and clean facilities, car parking

we like the location and the fact that there were laundry facilities on site

the beds were soooo comfy and the staff at the bar made us feel like family

the rooftop and downstairs bar are both really great

everything!! great staff, elegant lobby, bar and room! so incredibly impressed!

and, we grabbed travel coffee at the end of the bar to take with us

we stayed in the bunk bed room with my two younger kids

laundry service could have been helpful ud83dude42

would have loved to have seen a laundry room

room and location were good. dissatisfied with the quality of wifi in my room

the gym and pool

staff was very friendly. bar was nice and food was good.

the bar area is fantastic

bar was fabulous

the pool was open, but restricted hours

the pool was very nice and my kids loved the jacuzzi in the bathroom

the king suite with his own tv made him feel like a prince and the outdoor pool was beautiful

room,guest laundry,good location

not a set time to clean the room on the scheduled day. laundry area could be kept up better.

laundry area was a joke

the on-site laundry room only had 1 working washer and neither dryer heated

i reserve the room and reserved a non-smoking because that s all it offered

very nice lobby bar that stays open late

pool is tiny. like it has 8 chairs because only a few people can fit in it.

not very good for the price, room very small, and pool much to small and crowded

the hotel is gorgeous. the restaurant, pool,rooms, all perfect.

the pool was not the most kid friendly

had to keep swapping keys because they never worked, and our room was right across from the staff laundry as

location was fantastic (ate at drake's a couple parking lots over - delicious

the front desk staff were amazing. the kids and i loved the pool. breakfast was wonderful.

the pool was open with reservations only but we were able to get a spot and had the pool to ourselves

awesome staff (particularly john at the front desk), clean, great amenities, fridge in room, good parking

the pool and hot tub were also great and most of all the people working there were very nice to us

clean, close to a lot of things. bar and coffee located inside

had room service and the tray stayed outside our room and was still there when we checked out

bed and pillow so comfortable for good night sleep shuttle bus to

room service food was excellent and fast. decent size fridge in room

laundry facilities were nice

included 24 hour laundry facilities were an added value because we needed to wash soccer jerseys between

i took my laundry to the in hotel laundromat

the room was very nice. happy they had laundry room.

free laundry is something i have never experienced and was a nice touch

clean, very helpful staff, breakfast included, kitchen facilities.

the pool is a little small and there s no hot tub.

awesome place to stay! great location! the friendliest staff and great breakfast options!

this hotel felt like an apartment. perfect if you are traveling with kids.

just like room service - but no additional charge

definitely wasn t the cleanest hotel i ve ever stayed in and the gym didn t have any water

restaurant and bar serve great food and cocktails

gym

hotel bar and restaurant were fabulous

the room service was available a little later

i preferred the old gym bag smell

hole in my sheets and my towels and the tvs had no smart tv options despite the hotel having good wifi signals

the fire pit area & the deck connected to the bar was very quaint & charming

good comfortable room. nice bar area. all downtown facilities easily walkable.

very poor wifi

the closest entrance/exit was out of service too close to the laundry room which made it noisy first thing in

wish restaurant was open for breakfast instead of typical food for guests

missed breakfast

the parking was also very good during our stay, it was never difficult to find a space

was conveniently located by interstate, very clean facility with cofy beds and hot breakfast

too many screaming kids in the pool

pool was not heated, which was the only reason we were staying, to let our kids swim

i wish the parking would have been a little different.

property is located beside a gentleman’s club, and our stay consistently of school age kids

nothing paid for a room and slept in the truck with 2 kids

had a laundry room which was nice but unfortunately one of the dryers (had 2) was not working

parking spaces were convenient

the floor of the pool room was dirty and i hated to walk on it without shoes.

clean, great staff, good breakfast, nice field to walk the pets in.

gym equipment was broken

laundry was free and there was a decently sized work out room

free laundry was amazing and fairly priced snack foods

free laundry..! always a plus.

laundry was free. room had full size fridge and microwave.

nice area for walking the dog, great location, free laundry!

we a 2 bedroom with 2 bathrooms & kitchen

the apartment style room with full kitchen was amazing. having 2 bedrooms was the highlight.

a breakfast open later would have been lovely. also an indoor pool would have been great.

really nice having 2 bedrooms, 2 bathrooms, a kitchen and living room. very clean as well.

the pool was great to swim in and lounge by

while here , we enjoyed the pool with our kids , used the on site laundry facilities, enjoyed all the convenient

it looked like they normally had towels for guests to use but the laundry basket was full of them

full kitchen in suite, although we didn t use it

i liked the kitchenette and an assortment of dishware.

breakfast was a little on the sparse side.

later that night, me and my boyfriend were washing my work clothes and having a snack inside the laundry

laundry wash and dry machines/area was dirty

pool was dirty and closed, the laundry room was out of order, the floors were dirty and the only thing out for

second shift lady smoking pot out front by the laundry with her friends in a gray car

price was reasonable but the $25 pet fee seemed high

everyone in our party was pretty itchy. i m thinking it was the laundry detergent.

the room was nice and spacious and the breakfast was good

i wished the breakfast was open a bit longer

spacious and a great price! loved the kitchen! kids loved the pool!

spacious and a great price! loved the kitchen! kids loved the pool!

there was only one washer and one dryer in the laundry room and we never did get our clothes in because it was

hall carpeting dirty,self laundry expensive , inadequate availability of ice on first floor, food in bistro

laundry on site

is a beautiful hotel and the courtyard space is nice if you are traveling with kids

in the trees, lobby bar and sitting area, exceptionally friendly staff front desk, breakfast and bar staff

dark parking lot

that the property offered starbucks the staff were friendly and the gym was nice

us in was super nice, super efficient, explained everything about the hotel, food, breakfast, parking, surrounding

beds was too hard and there was a guy in the parking lot asking people for money.

there was no pool and the restaurant was bar snacks

smell, did not feel clean, laundry does not accept cards - cash only

to go to the convenient store to get laundry soap

loved the laundry very good breakfast

it s easy access to everything. laundry facilities was nice to have.

wifi was not working properly

late in the evening, it was great to have a bar and restaurant with cordial staff right in the lobby

room, fitness room lack equipment (3 machines and 1 out of order) and needs updated

good parking

smelly, slow elevator that screeched anytime it was used, and the property charged me a $75 pet fee after never

i'm traveling with my dog) that mentioned only a security deposit, but nothing about a $75 pet fee, which i was

laundry bags weren t provided in the room and asked the front desk for be bags, but no responses

laundry (other hyatts have had quarter machines) low-flow shower heads, only serviced once every 3

another issue and problem i ran into was that the property does not have any laundry capabilities on site

no laundry bags and hair dryer

pool was cold not heated

laundry services weren't available, so i had to go across the street to the holiday inn to use

clean laundry room, good staff

some staff was not familiar with the property and gave incorrect directions for amenities (laundry location,

nice breakfast buffet

beds, lots of room inside for the kids to play with their toys and loved the outside fire

there was plenty of room for three people, we used the pool and gym several times, and the kitchen allowed us

clean new hotel with a full kitchen.

very much loved the room, the gym, the outside area, the lobby, and the coffee they have at the reception

how well appointed it was and the easy access to elevator and parking

there was plenty of room for three people, we used the pool and gym several times, and the kitchen allowed us

it was great having access to the laundry. lovely breakfast room. light and airy bedroom.

offers indoor pool, laundry

i liked that it had laundry room and the location was walking distance to the dollar tree

room was right by laundry; all the cleaning people just left their carts in the middle of the hallway- fine in

we had breakfast at 8:30 and eggs were already gone. no bags for dirty laundry.

good hot breakfast

the staff was very friendly and the breakfast was good with lots of selections

pool was freezing cold

pool had very limited hours, closing at 9pm

clean. great breakfast comfortable clean bed loved to soap and shampoo

the price, location and amenities such as onsite laundry facilities.

no elevator, hrs for guest laundry, key charge, parking is limited

laundry on site that we did use

boutique property that was well appointed. smaller pool, good breakfast, and laundry on site.

laundry detergent vending machine out

it s pet friendly but not many places to safely walk your dog.

only thing i feel should change is if you stay continuously back to back and you have pets you shouldn't have

cost for having pet and threat of more money if pet did anything to room was a bit insulting

the sheer curtains offered no privacy from the parking lot right outside the window, so i had to hang my

parking for handicap sucked. need fruit at breakfast.

i booked a smoking room and the owner/manager sent us to a non smoking room

room felt so updated, staff gave ne a room for easy access to outdoors for my dog. no pet fee

parking

they need more parking spaces but my room was clean smelled sooo good beds were

because my friend put it in her name and was not able to rent from them for another month due to smoking in the

no laundry facilities

not enough parking spaces

parking lot littered with trash

several other hotels and restaurants, constant flow of people walking through the parking lot into late hours

location. ample parking. smoking areas outside of the building safety.

the size of the room, the resteraunt on site, free laundry, nice swimming pool and awesome layout of hotel in

of parking fee and another fee dirty laundry in the hall at every door between our room and the elevator no

(adoption of our kids)

room was next door to housekeeping and right above the kitchen/dining area

volunteered at rolex & kitchen was not open yet

no bag for dirty laundry.

the pool could have been cleaned around the edges a little more

parking lot was full on the first night, had to literally park at another nearby hotel

limited parking near entrance and had some shade people hanging out back where i had to park

breakfast was excellent and good selection

soap available for the laundry room, front desk staff wasn't the most friendly

we really appreciated late check out provided us with no charge, definitely would be

pool was warm but looked a little cloudy.

one of my favorites in lexington. great destination if you are a golfer.

i love kids & pets but when they interfere with someone else's peace & quiet at spa get-a-way, it's a

friendly staff, convenient parking, nice bathroom, clean layout

was no parking when we got in from eating dinner

the breakfast isn t good

comfortable beds,clean,free wi-fi,nice,hot breakfast,quiet (well except for us

there was also plenty of parking even though they were sold out

the free laundry as an honors member was extremely helpful for the insurance seminar i was attending

i passed a laundry room and it was full of them

laundry facilities needed work

the rate and the cleanliness. laundry facilities

there was a laundry room in the hotel

there was one person working when we checked in and she was expected to do check ins, laundry, customer service

no extra laundry bags were available when we asked for some

not much. maybe could have had tbn on the cable tv. no vending machines or laundry supplies.

the water pressure was not strong at all. wifi password didn't work.

was clean and comfy. good breakfast choices.

i havent seen any breakfast but its pretty clean and quiet and the laundry room works well

the laundry room is excellent with supper efficient driers

room was next to the laundry room'

and see if it's the one i reserved of course it's nothing like the picture a plus is they had a laundry room

wifi not working good

also the laundry machine took my money

limited laundry facility

the person at the desk said she could not help me that was a laundry problem

for a mini vacation with kids

swimming pool

some of the laundry equipment wasn't working

also somebody decided to go steal my clothes while they were in the laundry room granted it says don't leave

equipped kitchen, gym and laundry facilities

laundry is the only downfall in the con i have the laundry is usually broken when it comes to some

parking lot covered in ice. hallways were dirty from water in parking lot.

the lobby area was dreary with boxes , dirty laundry and things left on the

room was right across from the laundry and right next to the guest laundry and the ice machine

perhaps use a bit more bleach in the laundry :-)

the rooms are clean, comfortable and updated. microwave, fridge and laundry are available.

easy to get to the laundry room and vending

affordable, an a amazing breakfast bar wit staff to help, cheep laundry sight, with nice washer and dryer

whatever laundry detergent they use is awful

value, modern building, large rooms with good facilities, car parking

we did try out the gym

easy access and parking

the laundry facilities are clean and well maintained, and the staff on reception were able to assist

bright, well kept, secure parking and exterior

husband wanted boiled eggs and soda for breakfast

the gym was also just perfect for us to get a good workout

hardwood floors were great for our dog and keeping pet dander down

easily accessible guest laundry facilities

the breakfast was adequate. we used the laundry room and exercise room.

one night there was laundry detergent pebbles spilled just outside of the laundry door and the next morning

pool and hot tub also very nice

it would have been convenient to have a vending machine nearby so i could simply send one of the kids with cash