would have hoped for better pub-food at the bar. not offering laundry service is a minus.

i found two ladies moving laundry and one of them delivered the other items to the room

smell of smoke from either the laundry staff or people below so can't have windows open

room 106 - on ground floor immediately next to laundry room which has machines going until 9pm

the spa was a bonus

lovely clean rooms and laundry. rebecca so friendly and welcoming lovely location

home from home and fabulous breakfast

superb host, great breakfast and very quiet.

the breakfast was lovely, and a good selection. the poached eggs where cooked to perfection.

plenty of parking too

very useful in-house laundry service as well

however laundry was all spotless

easy parking

wem town centre - amazing view of gardens from room - service fantastic - we were able to order late check out

spacious room, comfortable bed, hot shower and lovely breakfast

faults, lovely modern room considering we were in a pet friendly room, top quality food and customer service

parking was good. staff were nice. location was good.

parking was difficult- day golfers in hotel parking

lack of clarity on availability of bar meals.

speaking to another guest apparently they were doing 3 rounds of golf with dinner, bread and breakfast

comfortable rooms, nice bathroom, good bar and food. staff were nice.

very accommodating. i needed to leave early so they cooked me a breakfast to go!

breakfast was excellent

it is a very attractive bar and dining room with good food being served

policy (i fad my dog with me) if you allow guests dogs in the bar say so it makes a bid difference when booking

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

window view blocked by rooftops and laundry area

room renovation, detours, access and interaction with cleaning and laundry staff.

the service and rooms were great, with a nice spa/pool area

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

in character but tired and dated and extremely noisy from outdoor extractors and housekeeping laundry room no

were given quite a poor room right next to the laundry room which was rather noisy

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

laundry van loading / unloading directly outside our window early on saturday morning was

evening meal and breakfast was lovely, again fully compliant with our dietary requirements

terrace and bar area and dining facilities together with well-appointed bedroom and bathroom

guests from the wedding the night before were using the spa pool for a few hours on the saturday and were very

pool and gym facilities are really good too

and as sound carried we could hear staff conversations clearly as well as staff emptying bins and laundry

it smelt like dirty laundry and reflected it with scummy bubbles

wifi was nothing special, i could work

beautiful with choice of shower and bath spa facilities were lovely but the steam room smelt breakfast was

breakfast was delicious and hot as we like

but our room - which was small, not enough room to walk around the bed really - was next to a laundry room and

our room - which was small, not enough room to walk around the bed really - was next to a laundry room and we

room service should provide.

bar prices were a bit high

lovely historic building, with beautiful grounds and plenty of parking and great location which was easy to

the room overlooks the bins and the laundry left out in the rain

very hot, room overlooked bins/dirty laundry storage area, light bulb out in bathroom, peeling wallpaper, toilet

room we were put in backed onto the skips and laundry

the laundry was delivered in the early hours and it was loud

that the smoking area be moved well away from the main reception area, maybe to where the dirty laundry is stored

cannot comment on the bar or restaurant as i did not use them

also i feel that the kitchen shut haabit premature for my liking

the staff were quite pleasant and moved me to room away from noisy kitchen fan

(and very clean) only negative i checked in around 7pm and the kitchen was just closing so i couldn t get

friendly staff alot of choice with the breakfast

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

it would have been even better if was a golf course

pet friendly

kids running around corridors at 11pm

i also availed myself of the hall s spa service whilst there

30am,apparently problem in laundry

arranged an early check in on request reception staff brilliant in fact all staff could not do enough had lunch

location, spacious and free parking, exceptional room (superior king) for a great price, very good acoustics,

amazing service from all the staff, restaurant & selection for dinner / breakfast was perfect

breakfast in bed room service

beautiful rooms, in a great location with parking

connect reliably to the wifi for some reason

of parking at property,pretty courtyard to relax in

our room was amazing (room 3) with spa bath and a huge bed

central location with parking, hassle free check in, gorgeous and comfortable room with traditional touches

no fridge in room. no laundry service. no smart tv

staff are all teenagers and just kids with not much customer service except a couple

it would be nice if there was a separate area for kids because i struggled to hear what my partner was saying

went with 2 kids and husband

immaculately kept gardens still retaining traditional herbaceous borders and productive kitchen garden that

room overlooked the ducting and woken very early by laundry lorry outside

no wifi in my room and i needed it for a skype meeting

spa was included in the price too

car park is busy and quite tight due to the spa and leisure facilities

lovely hotel breakfast nice

arriving by train when i was sent the very long information email it had a long missive about parking to begin

with all shops and restaurants in easy walking distance even for my mum aged 90 and free parking in the centre

it was great to have a parking space

privacy,location,cleanliness and pet frendly

kitchen was well equipped

we found a laundry cupboard in the room with spare duvets in

there was home made cakes & our breakfast was hot & tasty

and well equipped room, excellent breakfast with plenty of choice, host was friendly and helpful, wifi worked

superb choice for breakfast, well cooked and

good tv reception and limited free wifi

breakfast was perfect and parking was plentyful

our dinner was ok, but not super; the wifi was rather unstable

ample parking

), plenty of parking, and all rolled into a traditional country house

room my daughter and son-in-law were in was really lovely but unfortunately was above the kitchen with a noisy

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

smelly with dirty laundry in the corridors not nice

bags of laundry left in corridors had to manouver husbands wheel chair over them

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

laundry went missing

a lovely breakfast. surroundings with character. excellent service.

sunday morning breakfast service was not good, almost comical, but, hey, does it really matter

comfortable bar but lacking in little touches. floral displays

hotel location was superb, close to all the shops, bars and restaurants

anything major that i didn't like, i think the only issue for me was the choice of drinks in the bar which

from the room i was staying in, i saw laundry (pillows and duvets) sitting on a stone floor like outside

everything room bar location

uniquely quaint building, all the staff were happy and friendly except the monday morning in the breakfast room

we had room 1 which has the kitchen extractor outside which meant there was some noise & smell of food with

really good, there isn't really anything negative to say a minor distraction was the parking, which can be

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

very friendly staff. swimming pool and steam room were lovely. excellent choice for breakfast

the staff was really friendly and helpful & having the pool was great to take the little one too

rooms clean, had room service meal nice, breakfast great

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

awful wifi and phone reception. this need to be addressed.

free wifi good

hamper, no restaurant because of covid, there was no bar open or gym, for the same reason but everything was

checked the website to see if there was a gym

it even had a laundry room

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

lovely coffee machine and well equipped kitchen and laundry room

i asked if there was a laundry nearby where we could wash our dirty laundry

very central in chester. the bar has a great band on a saturday night.

the wifi doesn't really work... signal is too weak

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started

the wifi was also spotty at best, but that was because of the position of our room, not the service

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

wifi was open and not secure so did not use

lovely hotel, the room service was amazing. by far the best i have had.

from reception and everyone we met the lady whom looked after us at breakfast excellent can not say enough room

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

wifi required you to join a member scheme and still didn t work.

ideal for kids and

our pet pug enjoyed it too

ev chargers out if use due to building works

bedroom no 203 was extremely noisy at night due to the laundry running

location is perfect and wifi was working. room was clean and tidy.

lovely room, breakfast was delicious, and the staff were as always incredibly helpful and

breakfast was superb, plenty of choice

reading the reviews was apprehensive but didn't need to be only negative i could pick was bar was a bit

not get a booking at the michelin star restaurant nor was there any laundry services

room service food was first

cold meat and cheese on the breakfast menu should be part of the continental selection

i had a slight issue with the wifi connection.

early check in was not communicated and on two separate occasions my wife was walked in on by the

no room service the walls are paper thin could hear next doors conversations

the complimentary tea/coffee in the bar area was a nice touch

clean good breakfast

wifi in hotel good but racecourse not so good

wifi was a bit tempermental.

no-one on reception when i arrived and i had to find someone from the bar

i didn't eat in the restaurant on the evening instead opting for room service - the food was excellent (i almost

old period, nice ab clean new breakfast is fantastic loved our stay

i was made very welcome,all bar staff very polite,and the mattress was perfect

the bar area is small and uninspiring - no views, as contained between the kitchen, dining room and big

laundry going all night

location and facilities. good parking and ev charging point too.

guy who was on duty 1st august was fabulous greeting you like you were friends having chats with kids had a

wifi was very slow and couldn t manage to progress work or updates which was very

having to reconnect to wifi every day- a minor inconvenience

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

location is brilliant, walking distance to main shopping and dining areas. pool is great!

the pool

city centre location.excellent breakfast.fast wifi very friendly staff

d to collect laundry from

services which we were suppose to request in advance, as well as little information about laundry services

laundry services available for a reasonable fee

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

with little kids, it would be helpful to be able to move it up high

beds, free parking, new bathroom, very pleasant staff, good secure wifi, good restaurants a couple of minutes

limited parking, although we had a space when we needed one

friendly staff, clean, good location. excellent breakfast. parking, good value

free parking

good strong wifi which was amazing

was very attentive and helpful, bed was extremely comfortable, effective heating, good wifi, rooms were very

quiet location but close to city centre. very comfortable stay. easy parking.

free wifi available and car parking

parking, great location for chester bus stop outside that will

location was great. breakfast was delicious. nice room & lovely staff.

and eating with our dog by the front door / bar area/ reception area

afternoon tea, restaurant food was yummy and spa bath was a great experience

lots of free parking

wifi is terrible.

the location, room, spa bath, food, friendless of staff and the log fire!