staff in all areas were friendly and helpful, especially the breakfast waitress and the laundry lady

nice staff, clean, comfortable room but no wifi again.

sea front, a rare thing these days, room was ideal with sea view, breakfast very acceptable, and bar was reasonably

room was warm and spacious with good tv channels and wifi access

parking included

2 laundry bins by the front door, one with clean dog towels and the other for dirty dog towels,

wifi needs to reach all rooms

everything was excellent except the wifi.

the seating in the bar could have been a little more comfortable

best hotel in weston free parking comfortable rooms excellent food great location beautiful

stayed in room 17 this time and struggled with wifi/signal other than this our stay was brilliant

provided room service for me and really went above and beyond to help us

along with sauna, games , garden and parking ,bus stop out side

brilliant pool, lovely rooms, breakfast was delicious

the swimming pool and sauna were great and our room was clean and well fitted out

bed, plenty of room and had a laundry

laundry on site and

there was a laundry on site and an excellent restaurant and bar

laundry room available (requires chips though)

and private huge place with good facilities and with restaurants laundry with 24 hr staff close by

wifi also did not work at all in one of the rooms

1 pillow each in the bedroom, hair on bed on arrival, wifi didn t work at all - especially on the tv in the

as it's summertime, there is a big beer garden at the back which also had a bar in it

good location, excellent breakfast. tastefully decorated, very clean. covid procedures in place.

old building, lovely modern furnished rooms, delicious breakfast, very friendly staff, really enjoyed our stay

corridors were full of empty plates and laundry

dirty laundry from previous guest was in the draw

the laundry lorry arrived early, staff chatting to laundry lorry driver as if they were on dinner break

laundry trolley left in doorway by restaurant toilets

room was located next to the service area for the laundry so not particularly quiet especially in the morning

comfy beds and pillows and good/reliable wifi

wifi signal good

a gym!

clean, great bathroom, easy parking, gym

the standard room was large with a settee, comfy bed, adequate hanging space and a chocolate bar with our tea

room service was expensive and getting some laundry done was extremely expensive

there wasn t a laundry bag or even a pen

loved the spa facilities and the gym- there was fresh lemon water and different teas which was a nice touch

with the chlorine levels in the pool which was one of the main reasons i booked this hotel so the kids could

with the chlorine levels in the pool which was one of the main reasons i booked this hotel so the kids could

good to have laundry facilities on site

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

laundry machines only accepted the old 1 pound coins.

and best of all, a coin operated laundry on the second floor

there was a laundry room available for guest usage with 2 automatic washing machines and 2 tumble dryers

the first room they offered me overlooked all the dirty laundry

chemical, perhaps from cleaning or laundry , caused persistent sneezing to my wife and itchy skin for me

sofa bed was horrific. kids running up and down hallway, very noisey

in kitchen staff could be found to ask to refill

furthermore, the gym had the essentials so it did the job

the cheapest laundry (50c)

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on

there s also a laundry room in the building, which is super convenient

having the opportunity to do your laundry for free is also a great advantage

the gym is just right for a simple work out and the laundry facilities are great too

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

excellent breakfast, loved the set up and being able to see out into the water

early check in, value for money, location.

very friendly staff .. good choice of breakfast bar prices reasonable bed and pillow comfortable

the view from the bar area was lovely

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

kids enjoyed the pool and staff were helpful.

loved the room service

loved the food in the restaurant and it was wonderful to have a swim in the pool

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

friendly staff, nice size room and comfy bed. excellent food (room service).

think it s over priced also, we were advised to get two standard rooms so we could fit the kids in, but when

bed was comfy, gym was modern.

we opened the bar of soap to wash our hands but for only 2 of us staying for a weekend, the majority of the

no laundry service

my room was right next to the laundry cupboard so was woken early

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren

but to compensate we were given a free drink from the stylish bar and a free breakkie which my mate say was

the wifi was really good this time around - has been a problem before - and the breakfast is as good if

something not right with laundry

corridors full of laundry bags

no laundry bag or explanation of this service

disappointed that we had laundry bags outside our hotel room on arrival

was limited i had to squeeze into a space after moving cages of laundry out of the way

also found a hair dryer and a laundry bag which you can order service for

no laundry service

faced a rather industrial back-end of the building and a large truck was there every night for laundry

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

luxurious environment / super clean / friendly staff / great breakfast / central location

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

able to accommodate an early check in for us (four 60+ year old ladies) which was appreciated (+) messaged ahead

you have to come down to collect room service

super staff comfortable bed nice bar area what's not to like

bar staff need to liaise with front desk about closing times

the cleaning company who does their laundry put a few holes in one of my shirts

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

it has a terrific gym for a hotel

very comfortable bed, decent wifi and very pleasant reception staff

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

location perfect and rooms outstanding too, enjoyed the food and venue lobby quiet relaxing, bar the same

next time i will definitely be trying the spa we just didn't have enough time

was lovely, spa was relaxing, rooms were spacious and clean, bathrooms were very clean

the main restaurant looked a bit tired but the bar area was lovely.

loud noise at 5am laundry being collected/ delivered for 2 hours!

that kids could use the pool at any time

lovely room, great staff . nice pool and jacuzzi. great room service.

the location next to the pet shop boys at the castle was fantastic although the pricing was an extra 100 due

not just the kids

welcoming bar with comfortable seating

wifi in my room didn't work

arriving asking if there was an additional charge for parking; was made aware that there was no early check in

one of my pet hates is having stuff cleared off the table whilst we're still eating which happened to us at

not the cleanest either; towel rail not working & poor communication from staff regarding pet charges-

they need to change where they store their laundry or use a different laundry service

room service was very polite and

good bar and with good range of drinks

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

we ordered room service a few times and it was very quick to arrive

it would be nice if they had a tissue box in the bathroom and a plastic bag for dirty laundry

we ate in the restaurant, and the food was delicious as was breakfast

not a lot, room service menu maybe?

3 nights no wifi or tv for last 2 nights

what really made our stay were the two ladies on bar and restaurant

then i was woken at 05:00am by the laundry truck collecting crates outside my window

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

we looked out into trolleys of laundry

bar staff but miserable but other than that

we felt like kids being scolded and so embarrassed

holiday chalet rooms with only one window and the smoking and kids play areas directly

parking great

was great - spacious, clean breakfast room with a bar area for cereal, juice etc

noisy kids outside

, we ate in the bar in the evening and had the full english breakfast the next morning, both meals

bed , big room ,great (free) wifi coverage , massive buffet breakfast and friendly staff

was a little chilly 30 for a pet seems a little steep when the ibis is 5 per pet and meant the room was 50

should have kids menu

the free wifi is tops

body wash and shampoo, huge bath towel, plenty of electric plug-ins, both usb and classic, free parking, free

bar below a bit noisy but earplugs provided so not a problem

the wifi was adequate by did drop away on a couple of occasions

spa bath was incredible and such a treat after a week working in a field and camping

appreciated early check in as room was ready room small single as booked but super comfy bed super clean and

excellent hotel great service from the staff and lovely bar they own next to it