great location, good onsite parking, pool, restaurant, clean

there was secure parking

great location, good onsite parking, pool, restaurant, clean

included breakfast was a pleasant surprise

a great place with excellent staff, lovely restaurant on site, great room with small kitchen

the staff was very attentive place was spotlessly lclean rooms gardens etc breakfast was fantastic needs to be

traditional tico breakfast the cocktails in the restaurant were excellent.

were a problem, no water, then little hot water pool was murky so did not use during

breakfast was ample, european continental with fruit cheese and cold meat

the pool was out of function and this was not communicated prior to arrival

we had delicious dinner and breakfast

breakfast is simple (toasts, cereal and fruit) for the price of the hotel

no decaf in the morning. so so breakfast.

breakfast was sugar cereals and white bread. prefer whole grain bread and maybe some granola

pool, the view of the lake, the gym, and the little hot spa room

reasonable laundry service

view and breakfast - friendly owner

breakfast was delicious and very complete

the breakfast and dinners she prepared for us almost everyday were always excellent

good breakfast

breakfast was great, staff was friendly and room was clean. parking and check in/out was easy.

nice breakfast

wifi connection was patchy in the restaurant and in the room. refrigerator was noisy

better wifi

the pool area was great and felt like we had the place to ourselves

laundry is done by each item rather than weight - so not great for large amounts of washing

had an issue with getting my laundry done and it was not done on time and they still charged me and did not say

laundry

the food is tasty and varied and there is an excellent laundry service

some hotel areas like the gym and kids room looked like they have not been or cleaned in ages

views from the hotel, really nice breakfast and super friendly and helpful staff

hotel offers almost no amenities, there are too many steps to get to the restaurant, and the parking lot is

beautiful view of volcano and lake. comfortable room and beds. delicious breakfast.

location staff hot springs and waterfalls just down the road rooms excellent pool wild life

then, the parking lot was room for 6 cars or so, and it is way down the hill, you gotta walk up the reception

wifi.

we did not swim as the inside pool supposed to be warm but was not (as it needs a lot of time to heat)

breakfast was ok

breakfast ends at 9:00 (it doesn t matter if you re still hungry) and has only a few options

wifi in common area spotty

our laundry was not returned and we had to ask for it

just use the laundry service that the hotel offers

delicious breakfast

went with our two kids and we had an amazing room with a separate connecting room for the kids

not enough parking close to room

they have free parking and an extra service for laundry that was very useful

have a little restaurant/bar and parking right in front

free parking

the breakfast was ok, but we expected a little bit better based on the reviews.

my kids loved exploring the garden which was relaxing for me because they had something to do that

breakfast included was a lovely treat and you can choose from 4 different options

good location and easy access/parking

excellent homemade breakfast and a kind, helpful staff

in a nice quiet area only a short walk away from the city center, parking available, good breakfast selection

wifi was poor in the room

jose did some laundry for us overnight which was appreciated

weak wifi

wifi

staff were extremely helpful, rooms very clean and a great breakfast

good breakfast, friendly

she even booked our dinner reservations and managed our laundry service

they washed and dried our laundry daily for a fee of us $5 or $10 depending on the size of the bag

the lady at the reception was super lovely and helped us with laundry and excursions

even before we got there she offer us breakfast and laundry service (with extra pay but totally was worth it)

tony helped me evaluate the spanish language junk messages on my phone and helped us get laundry service

they also do laundry service which is necessary when hiking the volcanos and forests

laundry service

staff was not very accommodating, no tours could be organized (due to low season), laundry took very long and

any clothing that gets wet, however for the value it is excellent and you can lay a small fee for laundry service

the farmhouse view is phenomenal, no wifi and away from all guests, very peaceful and good for unplugging

really appreciated the laundry

our room was smallish but had everything we needed and we had laundry service provided in a convenient

no proper laundry service

beautiful location, comfortable rooms and great healthy breakfast.

parking was a challenge - need to back up to get out

everything including booking activities, transport, recommending great places to eat and even laundry

i thought the cost for laundry was a little high at $5 per kilo.

such a good price for simple and spacious rooms with nice breakfast and exceptionally nice and friendly hosts

milk to be provided with the breakfast so no need to ask for it every day

the owner makes breakfast every day freshly for you at the time you like

garden, good laundry service, excellent breakfast, host did a great job of explaining how to use the hot water

we used their laundry service

we also had our laundry done through the hotel - i'm sure we could have gotten a better price if we'd taken it

laundry is done very quickly for 10$ per kilos

she helped me book my transportation l, as well helped me do my laundry

good location and a standard but very tasty breakfast

all wood, very nice and clean, friendly staff and very good breakfast.

the wifi was very bad, barely

we were served a delicious, home-cooked breakfast in the morning, too

her breakfast was unmatched on our trip to cr

staff were incredibly friendly and helpful with booking tours, leaving luggage, laundry

laundry service works great: drop off in the morning and it is ready in the afternoon

laundry service was available for a very reasonable fee, which meant we were able to get clean

the location was ideal and the hosts gave us great recommendations for restaurants, laundry and more

our host is very nice and informative, helps us with laundry for only$9

they provide laundry service, only $3 for 1 kg

amazing pillows!! convenient laundry. very affordable

room size, bathroom, laundry service

town,and the best soda in the town la amistad value is the best,you have a common kitchen,laundry service

comfy bed, great wifi, clean, large shower, modern and new, very helpful staff who organised my tours at cheaper

very good hotel with very comfortable room and bed. the breakfast is nice .

fresh and tasty breakfast

the free breakfast was delicious

breakfast was very good, the staff helpful especially ashley

amazing and personal attitude from christina and camila! great location! awesome breakfast :-).

very fast laundry (2-3 hours) loved the outdoor kitchen & seating spaces facing the rainforest

a fan in the room would be great! lower laundry prices

also provided a fast and affordable laundry service which was great for the end of my trip

was also willing to help with booking tours and collecting your laundry

they did all of our laundry (one load) which was critical but it was a bit pricey ($20) rooms were quiet and

the staff were friendly and welcoming, and we were able to have our laundry done

the pool and the hottub are very nice, too

of the rooms don't have wifi, some have bad signal

no coffee in room & wifi didn t work

breakfast was included in the price but you can choose just between two menues, and if you want

great laundry service

i know that we could have availed of laundry services from them but we wanted to do our own

and cleaning staff were very very helpful and the speed of the laundry was incredible

laundry available

location, attentive staff (including a very efficient laundry service) and beautiful

had laundry done and was told 24$ in total which would equate to around 16,000 colones (based on the

it is a bit rustic. it would have been great to have laundry facilities due to the rain there.

they also handled our laundry for us

also laundry service available for a reasonable price

sofia and her parents helped us with everything, including help arranging a night tour and laundry services

room next to the kitchen area , right next so heard breakfast

there were monkeys in the trees by the kitchen

in main hotel are noisy - ok if an early riser, hear all the kitchen and breakfast activity starting at 6

room next to the kitchen area , right next so heard breakfast preparations

very nice staff. owners - older couple, very helpful. good breakfast. clean room. easy parking.

rooms are big, amazing views, good breakfast, good wifi

pet friendly, super amigables

wifi worked top as well

parking is down a fairly steep incline from most of the rooms

the breakfast was satisfying and quick

laundry service couldnt get one of my t shirts clean

we made use of the reasonably priced laundry service - very efficient

good restaurant with a big choice of good wines staff very helpful, the laundry service is fast and the massages

breakfast was fresh and delicious--the breads were outstanding

also, i was told via email that there was a supervised kids club but when i went to use this, i was told it is

helpful laundry service

used laundry service

20 a bag laundry service was really helpful

laundry performed at your own risk

nice staff, great trail around the lodge to see animals, good wifi, secure parking

and to top it all off, the laundry is extremely expensive (example: 1 sock = $1, 1 sweatshirt = $6, 1 tshirt

other then that: beautiful location, easy day trip handling, expensive laundry, food outside the compound

the laundry service was good and efficient but a little on the expensive side

breakfast was very enjoyable and there was lots to see and do in the vicinity of the lodge

no bar and breakfast in adjacent hotel

we changed rooms, we gave our clothes to the laundry

bar at the top had a wonderful view down to the sea

rooftop bar with sunset view is amazing and barman is cool

while we are there, the spa is not ready

breakfast was superbe too

laundry is expensive

the breakfast

the surprises and snacks were very appreciated by the kids

the most comfortable bed and even a flat screen tv with an amazon fire stick (and of course wifi)

kids absolutely loved every bit of it

very helpful organising a trip and with sorting out the laundry

the staff was so nice breakfast was excellent

to take the car to santa elena every time (about 5 min drive) but it can be challenging to find a parking spot

location, breakfast

wifi a bit spotty (worked in day 1, but not at all on day 2); a bit outside, better have a car to

great breakfast and the restaurant at the hotel was very good

servers in the bar and restaurant were extremely friendly

the poached eggs for breakfast were perfectly done, pancakes were light and fluffy

breakfast! not enough choice and should be more fruit and cereals and pastries available

the bar menu is lovely and the staff incredibly nice, but the bar is not a very nice place to sit

very helpful in setting up visit and guide to monteverde park, transfer to manuel antonio, and my laundry

great job on our laundry ($12)

is a nice place, it's a mountain lodge with all you need, a small kitchen and a counter for breakfast, also a

in need of a makeover, lights hanging out of the sockets, muskito window part that was loose, kitchen

only 3 parking spots. should confirm with owner if there is enough place.

the laundry service shrunk most of our clothes.

the laundry service is cheaper than in other hotels we stayed

they even have a laundry service

the pool and hot tub was a wonderful feature as well

i loved the room breakfast delicious. very nice

staff even put up hotel laundry outside my villa window

there is free parking on the premises if you want to park and take tours, which is what we did

nice custom wood, room size, bathroom, parking lot, not too far from city center, friendly staff

our room was clean, wifi was great, and water was warm / great water pressure

wifi works great and the owner is a very nice guy who is very friendly

the first room they gave us was right accross from the laundry room, again staff talking loudly plus the washing

our kids loved the outdoor play area and gardens - we saw lots of butterflies and even a hummingbird

free parking was a bonus

the rooms were spacious and there was a playground for the kids

breakfast was excellent

were very accommodating and tried to help/please us - front desk, breakfast servers and bar tender

were very accommodating and tried to help/please us - front desk, breakfast servers and bar tender

were great, the lodge itself and the views were beautiful, the breakfast was great, the spa was wonderful, and

location, great views, good breakfast, and helpful staff

basic breakfast

good breakfast and dinner, view from room

poor wifi

owners - they allowed for a late check-in in the middle of the night after my flight, very quick laundry service

personalized services (5/5): marta's assistance with laundry services at a nominal fee showcases the hotel's

since we traveled in la fortuna before coming here they also helped with quick laundry, dried and folded for

the breakfast tasted delicious

breakfast was excellent

i got laundry done and it was ready by checkout the next day which as great

the laundry in particular was a bit excessive with a per-item system of ~ $1 per item - we paid 10$ for

loved the affordable laundry service and guided tour

one of the rooms ( the cheaper one) was quite small , the other one however has small kitchen.

hot water in the shower wasn't stable, no ac in the rooms, wifi had a weak signal in the rooms

wifi is really bad, no connection, the laundry is very expensive

with handicap parking from check in

location and facilities are good. there's a small gym and nice trails to explore.

only problem was the lack of parking at our individual building-there were only 3 spots for a building that had

perfect location great view and amenities are awesome spa fully recommended

owner was helpful in arranging transport and laundry. pleasant stay for the price

the breakfast was great at the hotel

very limited parking

great location, wonderful staff, breakfast was fine nothing over the top.

owner made warm breakfast for me every morning which i very much appreciate

they took care of our laundry and helped book all our activities

offered a laundry service which was great

we used laundry service, which was very good and compared to other places relatively cheap

no pool or hot tub just in case you are wondering

great wifi connection, the best one so far in our trip

wifi only worked in the lobby, not in the room. long walk to the room.

no wifi in room

our spacious room happened to actually have wifi

large well kept ground with a nice view at sunset. room dated but clean. easy parking.

i think the bar - which has a stunning location - should offer happy hour prices for drinks to draw

we ate there for breakfast and dinner

i wish i remembered the other waiters and bar tenders , they were all

to the right off the parking lot, there is a private reserve called aqouti, which we saved for the last day

also - the cocktails from their bar are the best we had in a very long time (big shoutout to the barkeeper

was a kitchen, but no kitchen supplies or devices for cooking food, so the kitchen was essentially a

the wifi was fast and they offered a large beautiful breakfast every morning, which was included in the

parking was tight, and mattresses need to be modernized - although still comfortable

was very helpful with trying to figure out my shuttle and helped make phone calls

parking was not very easy.

the breakfast was delicious too

breakfast was delicious

we only had breakfast at the hotel but it was delicious

someone charged room service to our room when we were out

large rooms with wonderful oriented terrace, a pound, a juice bar, a spa

amazing views and pool areas, big rooms

liked the valet parking system and the wrist key for room entry

something more quite without kids

wifi is quite spotty

they had complimentary valet parking, which was super

the shangri la garden was great, peaceful and quiet away from the kids screaming

hotel was not full) & the laundry was way overpriced

staff was wonderful they just need to buy some electric heaters and change there laundry soap!

the perfumed laundry soap and no heaters

(anywhere at your room or at the bar were you could sit (dry) outside would be a big plus)

our kids loved the upstairs loft providing some privacy for my wife and i

thanks to eisel, the lady managing the place, always ready to help with everything i needed, from laundry, to

the rooms are spacious and comfortable with in-unit ac and a parking spot nearby

wifi did not work in room but worked on patio

the pool is gorgeous

staff was very friendly, wifi worked well

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

gym mattress was ok but i expected better hot springs very far from room and not convinicing like

kids loved the jacuzzi in the room

wifi was really bad and the food was average

good breakfast, spa was nice, pool was great for kids and adults, and not crowded

there is available laundry service at $4/kg

we also had our laundry done same day for $4/kilo

they even offer a laundry service which we were grateful for

the food was quite expensive, as well as other services (laundry 4 dollars per kilo)

the cabins were very clean even offered laundry for a fee

laundry service very efficient and much appreciated after a couple of weeks of travelling

she is so helpful with tours, booking shuttles, recommendations, and did our laundry

the host was amazing, she spoke perfect english, helped book taxis, book tours and did our laundry when requested

parking on site and shop/restaurants in close proximity

rooms are nice and the kitchen and leisure area is great

staff helped me with figuring out how to pay parking ticket i got in town

ac and wifi did not work. musty smelling and ants everywhere.

location with a nice view of the volcan, room well equipped and free parking

wifi was non existent; room over head light must have a wiring issue as would not come on the first

the place was absolutely wonderful. good location, amazing view, nice staff, good breakfast!

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

free allocated parking space and easy walk to the cabins

a 10 and 12 year old child and 2 adults so i would think they would charge more for adults than kids

the breakfast and the service

hotel, clean and spacious rooms, lovely grounds and great view of volcano breakfast was great as

there were some bleach stains on our clothes after laundry we had done in house

t ask them to do your laundry

laundry was a dollar an item so we went into town to find service

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

the hotel also offered to do our laundry for free, which is pretty unheard of

the price for laundry is pretty extreme

no parking available near the room

i never go back to this hotel, they only think in money, for example, to request a room service you need to

pool, thermal springs and reataurant were fantastic to have on site

the pool area and hot springs were beautiful

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

the gym is basic, but super cool, and the food is top notch

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun breakfast was

was a good amount of confusion about our spa appointment

the multiple pools, spa, meditation platform and gym were all fantastic

the room was next to laundry room for the whole facility with lots of noise with no view

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

spa treatment prices were high.

there is even a swim up bar next to the pool and hotsprings

location garden full of wildlife wifi

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

laundry service onsite was quick and affordable (though i found a bleach spot on a new pair of

room to have an outdated early 2000s tv that was broken and similar to a jank motel and the paid laundry service

additionally they offered laundry service for my muddied and wet clothes from rafting

is nice, the rooms have a nice view, they were spacious and quiet, great parking space, quick laundry service

no i m site laundry service

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

the laundry is really expansive (2$ per article

laundry service was also exceptional

we were able to do a small laundry, still very expensive but also very helpful

not working properly and unfortunately we did not figure that out prior to starting a load of laundry, however

we were family five with kids and this should be better organized as we paid extra to hotel for service

parking far away from rooms

great restaurant, cosy pools and very friendly and professional staff. breakfast was delicious!

i wish the kitchen area had a full size refrigerator as there is room for one.

when we were on our patio we had a view of laundry bags and garbage

the cost of the laundry service. we ended up going into town for a much better price.

will definitely come back again, hoping there's laundry services in the future

no self laundry facilities and it would be very helpful if you are out entire day in the wet muddy

small things like no welcome drinks, if you want laundry service you have to take it and collect it yourself,

of time they could let us know about complimentary laundry and binocular rentals

the laundry service was free of charge and it was very good and quick

the free laundry services and mini bar items are a nice touch as well

tented camp needs its own restaurant and spa (currently using the restaurants and spa of the adjacent nayara

my room (29 sloth) was gorgeous, spacious, clean, & comfortable, with an amazing view of the volcano

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

loved the laundry service and the hammock on our patio

the free laundry and free calls gave it a plus

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

the private hot spring pool in our room was absolutely amazing a perfect way to unwind and indulge in complete

includes free mini bar and laundry service

we upgraded because we wanted a private pool

the spa is a must while you re there

room service was delivered warm and on time

after having someone bring our luggage to reception for check-out while we were at breakfast the individual

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

walking or call the front desk for golf cart transport to and from the restaurant, pool area, and parking lot

food

said she was going to charge us to dry our clothes that were floating in water, even though my kids had nothing

spa procedures are not advertised appropriately

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

everything (except the coffe capsule in the room and the laundry) was extra

restaurant menus, laundry, ice machines, how and when you could order room service, activities (and what you

they take excellent care of their guests, of safety, cleanliness, and loved having the onsite laundry and shoe

facilities on site. free laundry. friendly and helpful staff. very organised.

laundry services were ok 5

so many things to love including the thermal pools, the swim up bar and restaurant, the beautiful rooms which

yoga in the spa area was more than enjoyable

great separate kids pool

beautiful, it was one of few places we could find that could accommodate our family of 7 with 5 kids

ladies who served breakfast were friendly, they served a nice breakfast or helped us with some laundry, but

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service

was great-breakfast was delightful, -they cleaned our rooms and did laundry

wonderful peaceful place. lovely hot pool with a sensational view on the volcano!

we also liked the large room and the stable wifi

providing a very reasonably priced laundry they required you to drop and collect the items from reception

great staff, lodging, hot springs and spa

both restaurants were good (free breakfast was great

wifi wasn t working for 2 days

the thermal pools, restaurant and the spa were all excellent

free laundry! free international calls! free yoga! breakfast in villa is free!

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

water spa to the wonderful spa( massage was incredible) the breakfast and of course the lava bar

the parking situation is not great. small parking lot. and the drop off area is a bit tight.

parking area is a little bit small in front of the reception, but they have some place for parking

a little short - no gym and self operated laundry

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

staff was friendly, helpful , a late request for laundry return and they made that happen

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

excellent room service and breakfast