we used the laundry service, took longer than the 24h announced (we had to chase the night before we left), it

smelled so strongly of laundry soap it made our eyes burn; blood stain on pillow case; room had not much character

excellent food and swimming pool were a plus

i complained at the front desk, i found out that some of the people were children of the staff -- kids at 2 a

little expensive never got wifi to work

extortionate laundry prices - and clothes came back late and not very clean

the pool area with a bar and a floodlit at night, jungle view platform was superb

pool was amazing after a day walking tikal ruins

beautiful and convenient location with a lovely pool (good for little kids, too

pool is small but fine for little kids

they did our laundry too, and that worked great

they said they would wash by laundry by the next day, but the returned the dirty laundry

of the other bungalows, it seems like the bungalows closest to the pool were able to access the wifi from the

hot water and wifi both work perfectly even when the property is without power

if you want 24/7 electricity and fast wifi, stay in flores and take a bus to tikal

charged 100q to do my laundry but folded nothing

wifi was good

no kitchen so wouldn't be a place where i'd stay longer but they do have food options.

no kitchen

they have a restaurant but i am a picky eater and although there was no guest kitchen they still offered us a

wifi didn t reach to room but that wasn t an issue, it s in the main reception area with lots

bathroom detached. parking not close to room. lots of stairs to get to the property

the parking situation could be better.

weather :) no wifi in the rooms and be prepared to climb some stairs to get to this beautiful place

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

they also offer a laundry service

strong wifi

it provides free parking and very decent wifi

the wifi connection was very slow. poor lighting in the room and the ac didn't work.

the secure parking for our car was a plus

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants (cahui

the friendly owner did some very good recommendations the laundry service is good

don't have laundry service so we had to walk a couple of blocks to the laundry place

the kitchen is small but functional and there is a fridge/freezer

very friendly host, private parking inside the facility. looks brand new. 50 m from the lagoon

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

all was great can not complain at all, maybe that bar closes at 9pm

good food for breakfast

such beautiful grounds, the hotel cat and dogs are such a bonus, lovely docks for swimming, easy parking

the pool needs some care as it looked like a stagnant mosquito-breeding ground and did not look usable

central el remate so everything i needed was nearby and he had laundry service

no wifi, no hot water, dirty

wifi, easy access

our room was simple but comfortable and the wifi worked well

no wifi

nice staff, clean beautiful large pool

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at

breakfast not included and sadly, bad coffee

the pool was perfect

bar near pool, lots of steps but rides offered if needed

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

only thing i did not like were the prices of services at the spa and laundry

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

exquisite view and pool and food

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

i personally didn t like that there was no self service laundry

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

expensive laundry service.

pool was large and fun for the kids, especially with the overhead water feature

othet guests had troubles with the laundry

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

unfortunately the staff lost a bag handed over with the laundry

laundry service is very expensive

q per loads vs 15q in antigua) and they used the dryer

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

laundry is priced by item not by load, so be aware of that

wifi was terrible

wifi was weak in the room we stayed in but great on the terrace closer to the router

location, water refill, laundry, friendliness of the staff though no english....

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

the staff was very helpful and sympathetic when we had an issue and offered laundry

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

with a little investment it could have been a super rooftop wifi is

was a bar that played quite loud music nearby which you could hear in the room

they offered a free airport shuttle when we arrived

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

had a negative experience with the laundry service, which is sub-contracted to a third party

last but not least we missed an internal laundry service

they helped us with the laundry and changed our room from second to first flour

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

very weak, intermittent wifi, no hot shower

air conditioning, wifi and location

the wifi worked well. i thought the price is good. but now i know it was too high.

the room was large and offered lots of space. the location was great. wifi worked well.

breakfast

the included breakfast was absolutely delicious and gave us the perfect start to our day

swam in the pool, relaxed in the hotel and then they offer boat transfer to flores at no cost

the pool was the perfect temperature to cool off and big enough to do a few lengths, or there s

pool is awesome

lots of places round about to eat, do laundry and book onward travel

to several factors - our room (#206) was right next to the cleaning crew's room so we had towels, laundry and

laundry service wasn t working while i was there (but plenty of others nearby) and there were a

they offered laundry and it smelled really good

laundry service across the street which was very fast

great location, helpful staff, laundry service

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

good laundry service for a reasonable price

the wifi worked well in the room too

too expensive to di laundry

we did a load of laundry and our clothes came back clean and folded

very good breakfast (included) with many options, friendly staff, nice pool, good cocktails, many options to

the pool and bar were fabulous as well, so nice to sit and have a cocktail while the sun set

advertise shuttle service, but charged more than double of a regular taxi from the airport

across from lake. next to bars and cafes. near laundry facility.

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

laundry very expensive in a country that everyone charges per lb they charge per item

we had a misunderstanding with the hotel shuttle from the airport

was a cockroach in my room and the prices for laundry were outrageous

it was extremely noisy at night and first thing in the morning when the cleaners were doing laundry

the terrace, great location (close to getaway travels who we used to book the tikal tour with, do laundry and

to go to an adjacent hotel for bfast, my room was right next to reception area and the laundry area, thus noisy

beautiful location. the little pool and sitting area is nice.

there is no free shuttle, we had to pay; the gym is not working, all 3 machines there are not working, there

there is no free shuttle, we had to pay; the gym is not working, all 3 machines there are not working, there

i woke up with lots of rashes - rooms and the furnitures are bit old - wifi signal is so weak from the

were supposed to be picked up by hotel shuttle

no hot water in the showers, tub didn't drain, wifi signal was inconsistent

com says you offer laundry which isn t true, i had to get that done down the street

the kayak service, the pool and the room was big.

pool didn t look as inviting as photos

good location and pool

wifi worked well too

better wifi conection and warm watter in the bath room

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

the pool is too small

they do have a small gym which isn t by the restaurant but by the rooms

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

the laundry service next door delivered our laundry to the hotel reception

and well maintained hotel structure, courtyard and pool

wifi is awful in the rooms upstairs, it does not work at all, you have to go down very close to the

the pool was great as well for cooling down

the wifi didn t work in my room. but i ve had problems in other places here as well.

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

the pool was out of action for over two days

major drawback for me was no wifi in the room, which i needed for work

staff helpful to get us parking for our car

swimming pool

service a bit sloppy- laundry not done on time, slow service

there are good laundry services

the common area is nice, with a pool and bar in front of the lake

the wifi connection in the room wasn t very good for people travelling without a local sim.

very nice service; very clean; good wifi service; lovely pool; view on flores

booking site said laundry but this was not available

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

wifi was nonexistent in our room but not too bad downstairs in the restaurant but there was clearly

was ok the first day no parking, the nob from the shower was broken, the air conditioner only work very little

hotel had the restaurant and bar right outside the rooms and could hear people talking a tv while trying to