wifi was either not working or very slow rooms are outdated and need some work

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

the laundry service next door delivered our laundry to the hotel reception

great quiet room. good size, nice bathroom. amazing quiet pool. lovely staff.

and well maintained hotel structure, courtyard and pool

wifi is awful in the rooms upstairs, it does not work at all, you have to go down very close to the

we loved the pool, it was clean and a very comfortable temperature

that's because you have to go through the laundry service business part of the building to get to the hotel

it s very handy as the place has a laundry

rooms are located above a laundry service and it shows - all the linens are super clean and nice

it is part of a laundry

owners also run laundry business, so that s convenient if you need to wash clothes

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

good laundry service for a reasonable price

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

great location, helpful staff, laundry service

rooms, comfortable beds, clean shower with hot water, good wifi, nice garden inside, lounge

laundry service wasn t working while i was there (but plenty of others nearby) and there were a

lots of places round about to eat, do laundry and book onward travel

laundry service across the street which was very fast

they also did our laundry for a reasonable price

they offered laundry and it smelled really good

parking is a hassle, requiring special logistics and interaction with the staff

with view on the pool, very clean and good furniture, - including a fridge in the room

we had lots of fun in the pool as well

the pool was great. location was good. the room was pretty tight but comfortable beds

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

the pool and decor

the location was great, near to flores. there was a pool on the hotel.

of the staff was amazingly kind (including the cleaners and the guy that cleaned the pool) the swimming pool

the decor and pool

they also have a pool

very weak, intermittent wifi, no hot shower

the room was large and offered lots of space. the location was great. wifi worked well.

the wifi worked well. i thought the price is good. but now i know it was too high.

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the hotel did not have a kitchenette as advertised (desk guy said,

parking non-existent

i woke up with lots of rashes - rooms and the furnitures are bit old - wifi signal is so weak from the

did not offer breakfast

noise from the bar next door.

the parking is weird

laundry is priced by item not by load, so be aware of that

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

free airport shuttle is also a great add-on

wifi was weak in the room we stayed in but great on the terrace closer to the router

laundry was done off site and very expensive

last but not least we missed an internal laundry service

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

we appreciated being able to get laundry done for a small fee

had a negative experience with the laundry service, which is sub-contracted to a third party

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

complementary wifi and shuttle to the airport at the end of our stay was excellent

loud; expensive; wifi did not work in the room

wifi did not function

too expensive to di laundry

we did a load of laundry and our clothes came back clean and folded

breakfast was delicious and they made us also a breakfast to go when she had to leave super early

bar & restaurant within the hotel with daily happy hour

location, the team are nice and pleasant, they offer you a lunchbox if you miss the breakfast, the pool is cool

com says you offer laundry which isn t true, i had to get that done down the street

breakfast was included and it was nice, three selections

pool didn t look as inviting as photos

there is a small pool which we enjoyed swimming in and lounging around

wifi was poor. due to a night club nextdoor you won t get a sleep during the weekends

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

across from lake. next to bars and cafes. near laundry facility.

laundry very expensive in a country that everyone charges per lb they charge per item

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

we appreciated the free airport shuttle

was a cockroach in my room and the prices for laundry were outrageous

it was extremely noisy at night and first thing in the morning when the cleaners were doing laundry

to go to an adjacent hotel for bfast, my room was right next to reception area and the laundry area, thus noisy

the terrace, great location (close to getaway travels who we used to book the tikal tour with, do laundry and

breakfast was served in the neighbor hotel and i had no problems getting it and it was good

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

the staff was very helpful and sympathetic when we had an issue and offered laundry

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

quick laundry facilities at a decent price

booking site said laundry but this was not available

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

location is central, clean, the beds were comfortable, the pool the kids loved, good air

kids liked the pool and the room was spacious enough for the 5 of us

location is central, clean, the beds were comfortable, the pool the kids loved, good air

service a bit sloppy- laundry not done on time, slow service

there are good laundry services

breakfast that had a variety of options

very low parking slot place, and not very convenient

good size room. decent wifi. good value. nice pool. easy walk to the island

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

roof top terrace, sunsets from the bar spectacular

wifi slow in the room

great wifi

they offered a free airport shuttle when we arrived

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

unfortunately the staff lost a bag handed over with the laundry

othet guests had troubles with the laundry

q per loads vs 15q in antigua) and they used the dryer

laundry service is very expensive

this happened twice, and we were not able to do laundry at the hotel as well as ac and shower going out due to

laundry done for us there easy

all our tours were arranged and they even did our laundry (very necessary in the 90 degree heat and humidity

they also did our laundry within a few hours which was perfect because we only stayed for 1 night

they have laundry and restaurant (we had a delicious traditional breakfast)

better wifi conection and warm watter in the bath room

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

i personally didn t like that there was no self service laundry

expensive laundry service.

wifi from the room was very bad

the included breakfast was absolutely delicious and gave us the perfect start to our day

breakfast is very good and we had 2 delicious dinners as well

the spa is also excellent- the chocolate massage was one of the best massages i have had

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores

late check out, clean rooms

only thing i did not like were the prices of services at the spa and laundry

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

we arrived pretty early from guatemala city

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

bar near pool, lots of steps but rides offered if needed

wifi does not work and for an hotel pretending to be of high level and with that price is a non

the food they serve for breakfast and dinner are tasty and organic

breakfast not included and sadly, bad coffee

the swimming pool was great after a nice walk at the lake at dawn

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

breakfast and dinner is included, you get what is cooked

if they wanted to improve they could have more toys for kids, and board games for guests to use

food was great, two course breakfast and three courses dinner

we went swimming in the pool and the lake which were both refreshing and relaxing

bathroom detached. parking not close to room. lots of stairs to get to the property

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

had a car and it was not clear how to access the hotel from the parking lot

the parking situation could be better.

only wifi in the reception/restaurant area, which is not so much of an issue (it's vacation after all)

charged 100q to do my laundry but folded nothing

great parking for our motorcycle

there is parking space

wifi did not reach my room. but they had it in the lodge.

the wifi worked well in the restaurant and on the porch but did not work inside the room

central el remate so everything i needed was nearby and he had laundry service

no wifi, no hot water, dirty

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

wifi, easy access

good secure parking

don't have laundry service so we had to walk a couple of blocks to the laundry place

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants (cahui

the friendly owner did some very good recommendations the laundry service is good

wifi didn't well in the room, but that didn't matter as it worked perfectly from the hammock

wifi quality sometimes good, sometimes not

they also offer a laundry service

wifi was rationed

the secure parking for our car was a plus

it provides free parking and very decent wifi

very nice stsff and free purified water station, and secure parking