only thing i did not like were the prices of services at the spa and laundry

we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

we arrived pretty early from guatemala city

wifi didn't work on first night but given that you are in the middle of the forrest, it is

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

expensive laundry service.

i personally didn t like that there was no self service laundry

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

the room first of all, the staff at the reception and at the restaurant, the pool surrounded by the jungle (do

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

laundry is priced by item not by load, so be aware of that

cell-phone was ripped off/stolen by one of the two shuttle drivers in santa elena, so just watch your belongings

location strong wifi balcony

unfortunately the staff lost a bag handed over with the laundry

q per loads vs 15q in antigua) and they used the dryer

othet guests had troubles with the laundry

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

laundry service is very expensive

this happened twice, and we were not able to do laundry at the hotel as well as ac and shower going out due to

they have laundry and restaurant (we had a delicious traditional breakfast)

laundry service was ok and relatively cheap, but would not give delicate stuff there

they also did our laundry within a few hours which was perfect because we only stayed for 1 night

laundry done for us there easy

location, water refill, laundry, friendliness of the staff though no english....

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

quick laundry facilities at a decent price

the staff was very helpful and sympathetic when we had an issue and offered laundry

good laundry service for a reasonable price

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

great location, helpful staff, laundry service

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

hotel was great - in a perfect location in flores near everything and with good wifi

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

we appreciated being able to get laundry done for a small fee

last but not least we missed an internal laundry service

had a negative experience with the laundry service, which is sub-contracted to a third party

they helped us with the laundry and changed our room from second to first flour

lots of places round about to eat, do laundry and book onward travel

to several factors - our room (#206) was right next to the cleaning crew's room so we had towels, laundry and

they offered laundry and it smelled really good

they also did our laundry for a reasonable price

laundry service across the street which was very fast

the hotel did not have a kitchenette as advertised (desk guy said,

the room was large and offered lots of space. the location was great. wifi worked well.

good wifi in the room

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

very weak, intermittent wifi, no hot shower

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

wifi, clean and light rooms, friendly staff, good location

the location was great and they offered a free shuttle to the airport

i really liked the late check out which allowed us to spend the morning in a kayak on the lake before grabbing

we did a load of laundry and our clothes came back clean and folded

too expensive to di laundry

very friendly and helpful staff, great location and nice pool! rooms are clean and comfy.

central location pool by the lake free shuttle to airport

the bar pool was great, the staff was amazingly friendly and helpful, and the food was yummy

across from lake. next to bars and cafes. near laundry facility.

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

laundry very expensive in a country that everyone charges per lb they charge per item

the pool was clean and refreshing

to go to an adjacent hotel for bfast, my room was right next to reception area and the laundry area, thus noisy

it was extremely noisy at night and first thing in the morning when the cleaners were doing laundry

was a cockroach in my room and the prices for laundry were outrageous

the terrace, great location (close to getaway travels who we used to book the tikal tour with, do laundry and

clean and nice people.. the breakfast chapin was simple and tasty.

wifi was either not working or very slow rooms are outdated and need some work

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

the pool is too small

location was good, nice pool and view of lake

very noisy, wifi signal null

wifi not working in all the rooms

great location, friendly staff, parking

the parking is weird

wifi didn't work in the room.

com says you offer laundry which isn t true, i had to get that done down the street

if you're a light sleeper the noise from a bar will probably bother you, so bring ear plugs

breakfast was very good

-breakfast could have been a bit larger

- nice swimming pool - delicious breakfast - nice staff

the laundry service next door delivered our laundry to the hotel reception

wifi was very bad and there was a lot of noise from outside

wifi was very bad and the location is not in flores but it s only 10 minutes by foot so not too

the swimming pool and surrounding area is immaculate

wifi is awful in the rooms upstairs, it does not work at all, you have to go down very close to the

it s very handy as the place has a laundry

rooms are located above a laundry service and it shows - all the linens are super clean and nice

it is part of a laundry

was a lovely little place, the rooms are on top of a laundry place and they did our washing for us

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

the location and the view with parking available

the hotel is centrally located and had a great view of isla flores from their restaurant and pool area

the pool was out of action for over two days

with view on the pool, very clean and good furniture, - including a fridge in the room

the pool was great. location was good. the room was pretty tight but comfortable beds

the location was great, near to flores. there was a pool on the hotel.

the decor and pool

perfect location, nice pool and restaurant

they also have a pool

the pool and decor

wifi did not function

complementary wifi and shuttle to the airport at the end of our stay was excellent

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

loud; expensive; wifi did not work in the room

there are good laundry services

service a bit sloppy- laundry not done on time, slow service

very good breakfast included in the rate

noise from the bar next door on friday night was very loud, my room was on that side of the hotel and i had to

nice and quiet location. great facilities! i i loved the pool at night, recommended !!

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

booking site said laundry but this was not available

we enjoyed hanging out by the pool

there was a nice bar in the courtyard where you could enjoy a beer surrounded by greenery

the pool at the hotel is very small, and it had been drained of water while we were there, the bar didn't seem

better wifi conection and warm watter in the bath room

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

us, but was the only option for us as we wanted to stay together but with separate bedroom for kids

the spa was nice but the massage was not professional rmt just a relaxing massage

swam in the pool, relaxed in the hotel and then they offer boat transfer to flores at no cost

continental breakfast was rather too small, we had to order second one.

the included breakfast was absolutely delicious and gave us the perfect start to our day

bar near pool, lots of steps but rides offered if needed

wifi does not work and for an hotel pretending to be of high level and with that price is a non

the food they serve for breakfast and dinner are tasty and organic

breakfast not included and sadly, bad coffee

the swimming pool was great after a nice walk at the lake at dawn

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

breakfast and dinner is included, you get what is cooked

if they wanted to improve they could have more toys for kids, and board games for guests to use

food was great, two course breakfast and three courses dinner

we went swimming in the pool and the lake which were both refreshing and relaxing

bathroom detached. parking not close to room. lots of stairs to get to the property

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

had a car and it was not clear how to access the hotel from the parking lot

the parking situation could be better.

only wifi in the reception/restaurant area, which is not so much of an issue (it's vacation after all)

charged 100q to do my laundry but folded nothing

great parking for our motorcycle

there is parking space

wifi did not reach my room. but they had it in the lodge.

the wifi worked well in the restaurant and on the porch but did not work inside the room

central el remate so everything i needed was nearby and he had laundry service

no wifi, no hot water, dirty

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

wifi, easy access

good secure parking

don't have laundry service so we had to walk a couple of blocks to the laundry place

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants (cahui

the friendly owner did some very good recommendations the laundry service is good

wifi didn't well in the room, but that didn't matter as it worked perfectly from the hammock

wifi quality sometimes good, sometimes not

they also offer a laundry service

wifi was rationed

the secure parking for our car was a plus

it provides free parking and very decent wifi

very nice stsff and free purified water station, and secure parking