would have liked to have a swim in pool but was closed

on the cons, wifi was not very good, lots of fluctuations

huge parking lot

very helpful staff, location was spot on for skiing, parking was great. comfortable beds

great access to the hill and free parking is a bonus

they should include breakfast.

also we had room 415 over looking the golf course but the in room chairs are so low all you could see is the

lots of parking close by

the bed was super comfy, the location was quiet but near the highway, there was a gym in our room

gym was really small and the equipment was tightly packed in

it is not really adapted for small kids, but still very good

great food at la traite. room is very clean, spacious and it s pet friendly!

good parking

it is not really adapted for small kids, but still very good

that i stayed with my little kids, our hotel room smelled like smokes or cigarettes

nice indoor pool, coin laundry

so we had to guess when cycles would be finished which resulted in multiple trips from room to laundry

parking availability and the pool

arrival, we have been contacted by the hotel management (around 7 pm) with complains that the kids are disturbing

location, facilities, room size and breakfast

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

there were a lot of amenities such as pool and business centre, but i didn't get a chance to use them personally

the pool was great for the kids

the wifi did not work the entire morning of my second day

there were no plates or cutlery in the little kitchenette space

the laundry (if needed) is very expensive

laundry needs to be reserved there is only one washer one dryer

the laundry dryer is very old, the filter screen is worn out

quiet, the hotel was filled with kids and we didn't hear any noise, the rooms are very soundproof

no cleaning for stays shorter than seven days, the gym room is a joke

laundry facilities!

selfservice laundry was extremely good and quick

room was above the laundry room and we seem to hear allot of machines

check in and check out, good location, great value for money, loved that the property had a paid laundry

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

it is great to have the coffe machine without cost, the laundry machine and supplies available

free laundry

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

free laundry detergent and dryer sheets and free washer and

of laundry

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

laundry down the halls outside their rooms but probably due to covid

lots of parking

working well, we had ripped towels, and no bath robes although they had a really nice pool and spa area

was hoping for laundry facilities, but this isn't currently available (apart from dry-cleaning).

access to buses into old quebec city, very helpful staff. laundry on site.

room, clean beds, clean and well equipped facilities (laundry room, free coffee in the cafeteria

laundry price, everything we need is self-serviced and mostly 24/7 available

lots of parking, laundry facilities, free coffee

you can do laundry since they have laundry machines

it's understandable for a better location but there isn't any room service, no kitchen, laundry machines did

if you are not going to the spa it is a bit secluded from the city

very clean, cosy, excellent location , free wifi is quick and stays connected

the location was convenient, with easy access to the main attractions, and the free parking was a big advantage

possibility to use the laundry room, although with additional cost

host helpful in directing us to laundry facilities

laundry need to pay

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

great wifi

have lots of bags would be nice to have some muscles at the hotel to get bags up the stairs :) laundry service

laundry area is a bit untidy

everything, they even had a free laundry room with soap and drying sheets !

its like it did not dry up propery or did not do laundry properly

laundry truck arriving next our room at 7am. lots of noise

laundry

the pool and gym room were too small. the breakfast did not have much variety.

if you are visiting for travel or work but i wasn t looking for extra facilities like gym and pool but though

i like the location and wifi

we requested room service to change the bed sheets and towels, but they only replaced the towels and didn't

close to sight seeing attractions, laundry very close by. staff very accommodating.

laundry is overpriced. breakfast very heavy, the room not spacious.

no laundry

laundry was an issue

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

i really appreciated that there were laundry facilities on the premise

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

no towels changed, bins not empties, coffee not replenished also the spa, gym and swimming pool were out of

slide is too dark for the kids i suggest adding some lights inside

top floor pool and water slide are great for the kids

does not offer self laundry service

weak wifi, that's about the only complain i can have

good wifi connection

didn t have a lot of parking.

clean room, polite and helpful staff, parking, location, coffee :)

the provide laundry

the laundry facility is very convenient

lots of onsite facilities, including a laundry room and gym and restaurant

kitchen was nice, but missing a few important articles, such as a toaster and glasses

the queens/kings bedroom had a small kitchen area

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

wifi was weak

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

information in the room about how to connect to wifi and work the tv as well

comfortable room with lots of closet space, good size tv & wifi

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

impressive quick and cheap laundry service

we were traveling from out of the country so we definitely needed reliable wifi

also, try strom spa 5 minutes by car away

the location is great with easy access to highway, walmart, boston pizza, sqa and free parking

parking lot

the room was large and clean. the pool and gym were excellent. good location

clean. friendly staff. lots of options for breakfast. kids loved the pool.

specious room, decent breakfast

room service earlier like..9 am .. no ac was working.

i can rate it 10/10 if there was a room service for our room. otherwise, everything was perfect.

wifi is very very god breakfast and staff service is very good

need towel hooks in the bathroom, non slip mat for the shower, a shower bar for safety

places and train or coach station good size room and quiet despite presence of a bristo bar nearby breakfast

but the common bathroom was extremely clean and didn't have to wait to use the facilities the wifi was extremely

sense of quiet about the place, so if you want more activity and a bar and nightlife, a pool and gym, and

did not have breakfast. great location. calming.

the wifi connection isn t very good in the room.

early access to breakfast and boutique (7am)

there was a laundry

laundry a short walk to rue st ursule

location, clean rooms, very good breakfast (kids 5 and under breakfast is free), helpful staff

restaurant was wonderful, as was the room service

renovated hotel is in a very good location, central and with a very nice spa and gym

we only discovered the hotel has a laundry as we left through the underground car park

laundry facilities were poor

laundry room was kind of isolated, down in the car park which put me off using it but two of our

great restaurant in hotel and a place to do laundry

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

we sent out laundry with good results

beautiful relaxing room, gym, movies and popcorn for your room

some feedback that the gym could use a few things-water, towels and something to clean the mats

wifi was reliable and there was a beautifully appointed conference room in the library as well

we got a room upgrade, early check in

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

gym was good but machines need love

thank you so much to our bar waitress and waitress that served us breakfast,excellent service

the pool area, spa staff was friendly bed is comfy.

i found the pool a little cool

location, the room, the hotel style, the cocktail bar, laundry room

no restaurant and laundry service in the facility.

50 dry laundry machine in the basement

the barr was also great, and the self-service laundry facilities were a real bonus for us

the hotel has laundry machines for guests to use, which is a nice feature

we didn't know about self serve laundry until we got to hotel which for us was a bonus

laundry facility

the guest laundry was a nice surprise

guest laundry is really just a small closet

localization and every thing but laundry for guests wonderful!

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

paid parking , no swimming pool or recreation for kids , no breakfast included in price i paid

no room service

stay, very helpful staff - especially the bar and concierge staff made sure i had a stress free stay

i have allergies to most laundry detergents

limited bar service

hotel with nice services like a bar and room service

staff is exceptional and the small amenities such as the outdoor space, indoor lounge and coffee bar were so

of grab bar in the tub shower

pet-friendly and there were even pet bowls prepared in the room

nice room and view..but floor in kitchen area was in bad shape..

the espresso machine and vino bar were added perks

don t miss visiting the museum of civilization liked the coffee bar at the hotel

the wine bar was cool too

tommy helped us with our issue on the dryer- he provided us the best solution with our laundry

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

i could do laundry which was great

not be closer to old quebec, and all the facilities you need are available from a full kitchen to laundry

you are offering laundry facilities you have to ensure that the appliances are properly working

top laundry service-helpful staff

my only small complaint is that they did not have room service due to be under-staffed but i would still

pool, gym and bar on site

room service would have been nice but understandable during these times

we really enjoyed the heated pool in the evenings to swim out and relax for a bit

always welcome self laundry facilities which were not there

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

room was lovely - the staff were very nice - dining in our room via room service was great food at a nominal

daily room service is available unless you request no service, and the room was exceptionally clean and

also no laundry room and no little convenience store

no bag for laundry/dry cleaning

laundry facilities on site or a coin laundromat near by

we stayed with two little children and there is no room service and no cleaning service

spacious room, good breakfast, very good gym and parking facilities.

loved the fireplace

rooms have good wifi and cable tv

the wifi was complimentary (included in the price), strong and reliable

comfortable beds, nice people, excellent coffee, breakfast available was pretty good, onsite bar convenient

wifi in my room cut off at times and i need to reset the settings on my device to get back online

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

gym could be a bit more spacious-seems a tad too close

it's a boutique hotel so room service is limited to dinner

nice little gym

we were upgraded to a bigger suite and i got to do my laundry

fireplace made a clicking noise so turned it offud83dude41

room service/housekeeping wasn't available due to covid restrictions, but that's understandable.

clean, great bar/restaurant

wifi was not functioning

the fireplace was really only virtual, it did not heat

in suite coffee machine would be better than just tea in the mini kitchen

rooms with fire place and own outdoor spa on private deck overlooking old quebec, kitchen facilities, great

that area is open, with plenty of room and an adjustable fireplace

and , crucially the wifi was great

one day room service was very late and we did not get our room serviced.

location , service. health/gym facilities restaurant and bar

gym and sauna great

i wanted a spa treatment but they only had one aesthetician working that day and couldn t squeeze me

wonderful patio deck and fireplace in the room

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

pet friendly & laundry facilities were great!

king bed, jacuzzi and a fireplace in the room plus a waterslide in the pool, the kids love this place

my kids had fun at the pool ,room was clean and staff were polite and helpful

kids loved it

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

cozy room, great location, good vibes, nice staff, pet friendly

our room (the loft) was huge, had a kitchen and a great view of the chateau

unpredictable kitchen closure times at night

despite advertising free wifi the signal strength was very weak and almost impossible to use due to constant

the bar and the restaurant at the hotel were really good

restaurant with live music- staff was so kind-room was the perfect mix of old and new, very clean-wifi worked

very good restaurant and bar with inside and outside areas

the wifi was free, i was not asked to log into a secure network

it's walking distance from everything in old quebec and has a great bar and restaurant on the ground floor

laundry available

free breakfast, free coffee&espresso drinks and juice 24/7, free local quebec apples, free laundry (clean

i was very surprised and happy to discover the hotel has laundry machines, as most don't anymore

options were good, staff was friendly and accommodating, free laundry, free specialty coffee, cold water and 3

great staff. quiet ( on second floor anyways) . lots of options for breakfast. laundry room.

wifi was a little temperamental

the wifi was iffy at times but i didn't really come to be on my computer!

lobby access code, room access code and wifi details were sent in a day in advance and even though there was

also, the wifi in the room in front was very weak

the wifi is free but slow at times

the indoor pool was a big selling point for us staying with kids in the winter time

is not only pet friendly but they are pet welcoming

pool hours can be a bit longer (i.e. close later at night) to accommodate all guests

loved the staff, service and gym/pool/spa area

i didn't use the pool and spa but went to look and it was spacious, lots of daylight and very clean

they accommodated an early check in request and gave us a room with a great

wifi, coffee, refrigerator

got a late check out no

and the we weren't able to connect to the wifi

the wifi would randomly stop working.

the wifi was poor for the television. breakfast buffet toasters were extremely slow.

our only complaint was that one night a new guest brought a pet to the hotel, the pet was making noises in the

not sure about do they have bigger rooms for family and kids

pet friendly and very convenient to explore old city and the staff even charged our car without

not sure about do they have bigger rooms for family and kids

laundry facilities immediately opposite

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

wifi was weeak

good wifi and very friendly staff (available physically until 20)

wifi password wrong so unable to check mail when returning to room in evening

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi was very hit or miss

wifi & a/c was not working

free wifi

location, strong wifi signal

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

loved being able to do our own washing in the laundry too

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

was fully functional and pretty big room with the kitchen access, good capsule coffee and a popular restaurant

is a bar and a a restaurant on the main floor, the girl at the reception is pretty cute, a nice kitchen

no laundry bags in room and very limited or slow wife.

no laundry facilities

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

wifi connection was not great

gym and pool area were packed but that isn t the hotel s fault

unfriendly staff. poor wifi in the room.

spacious, modern and clean rooms

the staff were very friendly and accommodating. the pool/spa area was always kept clean.

close to the place we were going, the pool and spa area was really cool and the staff were very nice, room was

the hotel was clean, the beds were comfortable, the mini spa was perfect for relaxing after a long day

the room service never answed the phone so had to walk there plus charging extra for the pool and

pool was packed with kids no chairs were available for hours

to slow to serve the dishes and my kids couldn’t dinner because they bring the incorrect dish

my kids loved the crepe station at the breakfast buffet

the services, cleanliness, staff, breakfast buffet, gym, and spa tub in the room.