does not offer self laundry service

close to highway and amenities, very comfortable king bed, fast wifi, tasty breakfast, fridge in the room a

good wifi connection

wifi is veryvery slow... terrable...

more parking would be helpful since we took the last spot when we arrived later in the evening.

i really appreciated that there were laundry facilities on the premise

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

room comfortable, breakfast simple but delicious, pool full of kids :(

wet and cold no room service pool opened 3 hours late no garbages emptied no fresh

the gym could use more matts

laundry

easy checking in and out breakfast small swimming pool big free parking

room service, we asked for an extra blanket for our daughter because she slept on the sofa bed,

love the gym, great workout after a busy day

disappointing about how cold the spa was - we finished a day at the mountains and were looking forward to a long

breakfast could use some improvements. i.e. refreshing prepared food. adding handicap parking.

clean. friendly staff. lots of options for breakfast. kids loved the pool.

clean. friendly staff. lots of options for breakfast. kids loved the pool.

gym is small, but cozy

hotel was very clean and spacious, heated pool was great, kids enjoyed it

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

perfect for kids

were not respected everywhere in the hotel (some people walking around without masks; 3-4 kids at the same time

pool and gym facilities excellent and staff super friendly

absolute favourite feature for the kids (and their stressed

pet friendly & laundry facilities were great!

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

king bed, jacuzzi and a fireplace in the room plus a waterslide in the pool, the kids love this place

everyone in the family had a great time, and the kids loved the

the pool floor was slippery and the gym didn t have weights, just a treadmill and bike

great staff. quiet ( on second floor anyways) . lots of options for breakfast. laundry room.

laundry available

the laundry room was free to use

free breakfast, free coffee&espresso drinks and juice 24/7, free local quebec apples, free laundry (clean

we were able to do our laundry to kill the time

the pool was good - there was a lifeguard and plenty of towels

the security is so old that the loud high pitch noise hurt the kids ears

we enjoyed was the pool and how kind the staff were, they also offered free slushes to the kids and apples which

room service menus inside the room vs only online and a map of the premises as i found out there

the bar,spa, and the pool

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

host helpful in directing us to laundry facilities

possibility to use the laundry room, although with additional cost

laundry need to pay

we had access to the gym, pool

wifi could be faster but it was ok

she was not allowed at the gym or pool or to be alone in the room however she was welcome to the restaurant

conveniently located. the bar was great!

noise produced by the kids in the next room was very loud.

the pool is super good and it was pleasant to swim and chill

walking around to use the laundry facilities was not great

good parking and good location close to the main road.

pool, parking, decent tv and clean facilities.

includes parking and wifi

for yr money , pool for the kids , near the bridge easy for arrival & departure

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

did a massage and the room is in the basement next to the laundry

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

the hotel has a new laundry room

pool was a bit small but still very nice to have

no wifi by day 2 of our stay

the wifi was great, and the kids loved the pool

movie channel option would be nice and the stationary bikes in the gym need some attention.

we were travelling with a pet, and the dog bed and food dishes that were in the room upon arrival were a lovely

pet-friendly hotel. all stuffs are welcoming and helpful.

the hotel gym is well equipped and always empty

very clean good linens very helpful staff nice gym

very small tv. not obvious to find parking.

another thing that surprised us, a bit critically, was a lack of laundry room

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

laundry

then, she took me downstairs (in their laundry room) to give me the pillows

that the room price was not very cheap, they could make sure more people were on duty for the room service

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

that there wasn't a restaurant on premises or room service.

the gym did not have a lot of materials and the breakfast was below average

breakfast, clean rooms, friendly staff, pool, transportation to the old quebec city

we used the laundry and had to clean the machines out beforehand

mall was right across and pool in the building and also the laundry facilities

the laundry room did not offer single-serve laundry soap

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

comfortable room, nice warm pool, and cosmos restaurant so nearby. and close to the mall!

have breakfast but i did have supper the night before at boston pizza and i went right from the pool with a wet

a well equipped kitchenette would be ideal for an extended stay

unfriendly staff. poor wifi in the room.

them to have slow wifi with all the money i spend is ridiculous

full equiped hotel with all you could want, gym, pool, sauna, spa & restaurant on premises which we did not

the facility didn't have any laundry service

no guest laundry, restaurant closed on the day we arrived.

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

the hotel offers a laundry service, which was very useful towards the end of a stay

the water was hot, the rooms were cleaned, the rooms were spacious, and there was in-site parking

plenty of parking

the only downside was the bar closed to early

asked the employees to set up the room for my girlfriend with rose petals and chocolates and it was very nicely

free parking and short beautiful drive to old quebec

we paid for a pet fee but there was no dog dish etc which the hotel stated there would be.

selfservice laundry was extremely good and quick

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

check in and check out, good location, great value for money, loved that the property had a paid laundry

room was above the laundry room and we seem to hear allot of machines

laundry facilities!

laundry needs to be reserved there is only one washer one dryer

the laundry dryer is very old, the filter screen is worn out

the laundry (if needed) is very expensive

of mall with many restaurants and one of the biggest mall with an indoor amusement park for the kids

the wifi was weak and slow at times. i had no other issues.

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

additional bonus the laundry was free of charge and the laundry detergent was provided as well

is free laundry services, which is amazing for a family of 5

free laundry

open juice and coffee/tea bar, as well as free laundry on site, splash pad, and staff was always very friendly

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

loved being able to do our own washing in the laundry too

a small restaurant downstairs, the rooms are comfortable and everything is well organized in the kitchen

they were so kind and the room was great. lovely clean place with access to kitchen area

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

clean and new hotel with a nice location. free parking.

nice pool on second floor

modern furnishings, clean room, free parking

horrible room service, even for changing room temperature you have to call front desk as they controls your

it is not really adapted for small kids, but still very good

also, the pool was a hit

vacance village and quebec city lastly they warmly welcomed our pet which added more joy to our kids during

beautiful swimming pool

is amazing between valcatier vacance village and quebec city lastly they warmly welcomed our pet which added

laundry area is a bit untidy

the laundry room was available but the washer looked dirty and dusty and needed a cleaning before it

everything, they even had a free laundry room with soap and drying sheets !

like the amenities as it has a swimming pool, laundry room and kids playroom

its like it did not dry up propery or did not do laundry properly

great breakfast, renovated rooms and pool all fun.

hotel said it accommodated pets on the booking website

large parking lot. a true 3 star hotel.

hot tub didn t work well. there was hair in the hot tub and pool.

like the hotel it has an indoor pool ( the water was cold) it has an jacuzzi

staff, accommodated an extra bed for my daughter , large room (2 adults and 3 kids and a dog) checkout was for

though was in fact a very uncomfortable couch, clearly not fitted for two adults (maybe two tiny kids

pet friendly

cleanliness, frienfdly staffs, swimming pool

kids were tripped with the hot chocolate bar

laundry facilities immediately opposite

wifi password wrong so unable to check mail when returning to room in evening

good wifi and very friendly staff (available physically until 20)

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

wifi was weeak

on floor laundry. great room size.

location and pool. staff was super friendly and nice dry helpful

slow ev charger

pool and gym

parking spaces were a little bit tight

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

no laundry

close to sight seeing attractions, laundry very close by. staff very accommodating.

laundry was an issue

laundry is overpriced. breakfast very heavy, the room not spacious.

lots of onsite facilities, including a laundry room and gym and restaurant

the laundry facility is very convenient

the provide laundry

behind the hotel you will find a nice secret bar

bed size/pillow, the overall bathroom, the kitchen, and the roof height were outstanding

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

wifi was weak

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

comfortable room with lots of closet space, good size tv & wifi

information in the room about how to connect to wifi and work the tv as well

no laundry facilities

no laundry bags in room and very limited or slow wife.

and the wifi and cable is not that great

there are a great selection of cafes and bar a few minutes walk

wifi was spotty

laundry facilities on site or a coin laundromat near by

no bag for laundry/dry cleaning

also no laundry room and no little convenience store

there is a heated pool, gym and an in-house restaurant which are great for a comfortable stay

room service is fast

top laundry service-helpful staff

i would also have liked later room service

kids had great time in the heated pool

my kids love the heated pool! so even if it was -12 they were able to enjoy the day!

the rooftop pool including a bar offers a breathtaking view over quebec city

great restaurant in hotel and a place to do laundry

laundry facilities were poor

we only discovered the hotel has a laundry as we left through the underground car park

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

laundry room was kind of isolated, down in the car park which put me off using it but two of our

stay, very helpful staff - especially the bar and concierge staff made sure i had a stress free stay

however right around check in while we were at a bar we received a call (anticipating that our room was ready

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

was only the bartender to take care of the bar and the restaurant

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

the room was beautiful we had a suite number 15 with a kitchen and living room area

rooms have good wifi and cable tv

small, which can't be helped, but it means there is no room for a decent restaurant or proper bar (there is a

liked the coziness of the gas fireplace after a blustery day's walk.

superior room was huge, like small apartment with sitting area and kitchen

wifi is terrible.

liked that there are rooms with kitchens

there was no early check in but it wasn't expected just hoped for

bed was very comfortable , the wine bar and the coffee machine with all the espresso and latte that was a plus

and the lady that works in the kitchen was very nice, she helped me with french so i could use an app for street

we preferred to have a breakfast somewhere else and enjoy quebec's downtown atmosphere

the massage received from the spa was excellent

the wifi didn't work properly, no small fridge in the room.

my favorite thing about the hotel is the heated pool

location off the highway, lots of parking

due to proximity to old quebec, i would like to return and schedule time for the additional spa and meals

silent breakfast was realxing and the food delicious, fresh and healthy

i would like to book the spa next time and plan to utilise the facility more

there is wifi but you are invited to

breakfast was excellent

the laundry was easy and free

tommy helped us with our issue on the dryer- he provided us the best solution with our laundry

laundry area, the washing machine is not good to use it takes 2hrs to dry my clothes

laundry machines that are free to use

the laundry area was clean and we didn t have to wait to use the washer/dryer

there was a laundry

laundry a short walk to rue st ursule

gym room really

with a baby, 2 kids and a stroller it was a little difficult, but staff was awesome placed us in the front of

with a baby, 2 kids and a stroller it was a little difficult, but staff was awesome placed us in the front of

wifi was next to non-existent. so unreliable and slow.

wifi was a little temperamental

rather, i had to find wifi (as phone wasn't yet working in canada) to give them a call to figure out things

location. adults only. quaint.

fireplace didn't work in the lobby

we sent out laundry with good results

some feedback that the gym could use a few things-water, towels and something to clean the mats

beautiful relaxing room, gym, movies and popcorn for your room

wifi was reliable and there was a beautifully appointed conference room in the library as well

a gym that we had to book a time for which restricts convenience

the hotel has laundry machines for guests to use, which is a nice feature

no restaurant and laundry service in the facility.

50 dry laundry machine in the basement

location, the room, the hotel style, the cocktail bar, laundry room

the barr was also great, and the self-service laundry facilities were a real bonus for us

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

impressive quick and cheap laundry service

was provided in my room each day, housekeeping, laundry service onsite (via reception), free wifi

the breakfast was so good and convenient

there is an adjoining bar but it wasn't open

hope breakfast and room service was available

places and train or coach station good size room and quiet despite presence of a bristo bar nearby breakfast

in the room - given the floors were not vacuumed and the towels not refreshed, it was only basic room service

the soap bar was the smallest sliver we had ever seen.

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi was very hit or miss

wifi & a/c was not working

gas fireplace is lovely (wish you could see it from the bed but the room is too small for that)

free wifi

the wifi would randomly stop working.

and the we weren't able to connect to the wifi

got a late check out no

wifi, coffee, refrigerator

they accommodated an early check in request and gave us a room with a great

it is the only property that charged a pet cleaning fee

wifi login system basically requires the connection to drop anytime you go idle

hotel staff could have mentioned access to the pool in the sister hotel 10 mins down the road at check in

wifi connection was spotty and there was no mini fridge in the room to use

unfortunately, the pool was not accessible because we were just coming out of confinement.

we were upgraded to a bigger suite and i got to do my laundry

the bar and restaurant are closed until spring.

fireplace made a clicking noise so turned it offud83dude41

close to everything in the old town, comfy bed, restaurant and bar on site.

electric fireplace was

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

location and pet friendly

felt the pet cost should have been for the trip not nightly as due to covid there was no housekeeping

kitchen exhaust vent outside our window so it could not be opened without kitchen odors coming in

incredible location, fantastic staff and a lovely room and amazing spa bath

even when the ice-machine was broken, antoine offered to run down to the bar and get some from there, the

location is amazing and staff permitted early check in which was also amazing.

it's walking distance from everything in old quebec and has a great bar and restaurant on the ground floor

the wifi could have been better (faster, & tended to cut out sometimes).

restaurant with live music- staff was so kind-room was the perfect mix of old and new, very clean-wifi worked

meh charging extra for wifi was kinda crappy.

great facilities, pool and sauna

early check in late check out

was a little surprised that the spa area didn t have a sauna

loved the staff, service and gym/pool/spa area