is great, the suite is large and has a decent size kitchen, pet friendly and parking is great

we were especially happy with the full kitchen and dishes provided

the full kitchen, eating area, closets and well appointed bathroom all get rave reviews

we stayed here because they are pet friendly but the unit was stinking so bad

is great, the suite is large and has a decent size kitchen, pet friendly and parking is great

enjoyed the complimentary business centre and laundry services

modern, great breakfast, free laundry

terrific room. excellent breakfast. highly recommended.

most notably, the lady overseeing the kitchen service took an unwarranted interest in our breakfast choices

wifi didn t work and the the channels didn t work properly

great customer service & the heated pool was an added bonus for our kiddos who wanted to

the pool and the spa were great!

spa pool

lovely pool for our preschool grandchildren. great location -close to highway.

english tv stations for kids

close to where we could get on the ferry, and laundry on site.

more postings put up in laundry room that tells people not to leave laundry in machine or else management will

vincent tried to fix the wifi, but was unable, good effort though

pet friendly

parking and fast help

reservation, staff informed us there was only one ground floor room left, and it was above the laundry room

wifi didn't work in the room. i had to go to the lobby to get internet.

need to clean parking lot of cigarette butts

parking spots were tight for getting into and out of our larger vehicle

the parking can be more clean

pool is awesome for kids

wifi connection not strong enough for netflix or smart tv that is set up in the room.

parking, good first impression entrance, beautiful room, well laid out, great breakfast and very

location, superb accommodating staff, scrupulously clean, large pool, hottub and sauna, great breakfast

beds are comfortable and my kids and i sleep well and got the rest we needed for our trip.

clean, modern and comfortable hotel with a swimming pool

carpet in the hallways. charging for wifi. breakfast should have been included and not extra.

it was pet friendly and we travel with a small parrot.

i had issue with the wifi connection. i connected in the lobby but not in my room

new, clean, design of lobby, parking, staff, small but good little gym, pool with natural light

it's understandable for a better location but there isn't any room service, no kitchen, laundry machines did

you can do laundry since they have laundry machines

we appreciated having free parking on site and our room was really quiet, despite the hotel being on a busy

free parking is on-site

if you are not going to the spa it is a bit secluded from the city

lots of parking, laundry facilities, free coffee

room, clean beds, clean and well equipped facilities (laundry room, free coffee in the cafeteria

was hoping for laundry facilities, but this isn't currently available (apart from dry-cleaning).

access to buses into old quebec city, very helpful staff. laundry on site.

laundry price, everything we need is self-serviced and mostly 24/7 available

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

of laundry

laundry down the halls outside their rooms but probably due to covid

the rooms were clean, the kids were happy with the pool

the front desk was nice and helped with our keys and wifi and came up to our room to

property- cozy lobby with fireplace to read by, stunning restaurant for breakfast which was delish, complementary

location , service. health/gym facilities restaurant and bar

hotel is located only a two-minute walk from place royale and a three-minute walk from rue du petit champlain

and the service for the young kids

free parking and really nice gym

hotel had a self serve laundry which was excellent as we were cruising from quebec and needed to wash clothes

the guest laundry was a nice surprise

checked out the laundry facilities for guests

guest laundry is really just a small closet

localization and every thing but laundry for guests wonderful!

always welcome self laundry facilities which were not there

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

room was lovely - the staff were very nice - dining in our room via room service was great food at a nominal

hot chocolate,the filtered water, great for families,so many rooms you can play games with the kids, restaurant

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

there is a small gym on the fifth view with a nice view

speedy room service even at the peak of dinner service in the restaurant

no room service. we got in late and getting food was hard.

i have allergies to most laundry detergents

hotel with nice services like a bar and room service

on the online listing, i was expecting a well equipped gym facility which theirs was not

of grab bar in the tub shower

hotel with nice services like a bar and room service

great location. we got an upgrade since it was our anniversary. quiet hotel without kids.

wifi worked well

they have a nice gas fireplace in the lobby where you can stand and

the fireplace was really only virtual, it did not heat

wifi bit slow at times.

the pet fee per night is also another joke

running through guests, doing cartwheels, practicing gymnastics, screaming, and parents allowing it

the only thing i didn't care for was the pool area (way overcrowded with screaming kids) and the lockers for

pool hours can be a bit longer (i.e. close later at night) to accommodate all guests

bar 1608 was nice

despite the lively area, restaurant & bar downstairs, the room was very quiet

location is amazing and staff permitted early check in which was also amazing.

excellent wifi

it's walking distance from everything in old quebec and has a great bar and restaurant on the ground floor

very good restaurant and bar with inside and outside areas

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

incredible location, fantastic staff and a lovely room and amazing spa bath

bed was not comfortable, the wifi was not good at all

were assigned room 20 which had the exhaust fan for the restaurant kitchen directly outside of our window

with stone walls, electric fireplace, nice view

our only complaint was that one night a new guest brought a pet to the hotel, the pet was making noises in the

and we had booked this hotel because it was pet friendly, i sent an email making sure they knew we were travelling

unfortunately, the pool was not accessible because we were just coming out of confinement.

poor wifi (had to ask several times a day to reset the wifi because it didn't work), small bed, small

the wifi was poor for the television. breakfast buffet toasters were extremely slow.

we were upgraded to a bigger suite and i got to do my laundry

room service/housekeeping wasn't available due to covid restrictions, but that's understandable.

a fireplace in the room (non-heating) with a wide chair to sit in nearby

the shower was really nice, and the wifi worked well. the breakfast was nice too.

maid service was a little slow or maybe i am not used to room service coming in at 4:00 in the afternoon to make

and the we weren't able to connect to the wifi

wifi, coffee, refrigerator

they accommodated an early check in request and gave us a room with a great

got a late check out no

the wifi would randomly stop working.

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi & a/c was not working

location, strong wifi signal

little small room for family with 2 kids. but for 1 or 2 night was oki.

wifi worked very well

minimum room service

no daily room service

i can rate it 10/10 if there was a room service for our room. otherwise, everything was perfect.

the bed and pillows were very comfortable, free wifi

the soap bar was the smallest sliver we had ever seen.

50 dry laundry machine in the basement

location, the room, the hotel style, the cocktail bar, laundry room

the hotel has laundry machines for guests to use, which is a nice feature

the barr was also great, and the self-service laundry facilities were a real bonus for us

no restaurant and laundry service in the facility.

we sent out laundry with good results

some feedback that the gym could use a few things-water, towels and something to clean the mats

fantastic about this place, staff are outstanding, room is on the smallish side but acceptable, wifi great, the

gym facility is not great. an upgrade will be nice.

a gym that we had to book a time for which restricts convenience

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

impressive quick and cheap laundry service

bit noisy outside when the bar next door cleared out but we loved being able to have the window

they had prepared everything to be very covid friendly and even provided a lovely free breakfast to enjoy in

the wifi is free but slow at times

wifi was not effective maybe because we were on the 4th floor

lobby access code, room access code and wifi details were sent in a day in advance and even though there was

wifi was a little temperamental

rather, i had to find wifi (as phone wasn't yet working in canada) to give them a call to figure out things

the laundry area was clean and we didn t have to wait to use the washer/dryer

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

laundry machines that are free to use

not be closer to old quebec, and all the facilities you need are available from a full kitchen to laundry

we didn't use it, but there is free laundry on-site and outdoor space to relax

laundry a short walk to rue st ursule

there was a laundry

we enjoyed the gym, pool, sauna wish there was a jacuzzi

no wifi in the gym (very

come back in the middle of the day during cold/rainy weather to take a break at the pool with the kids

espresso machine in the lobby, pet-friendly, wine bar, location

i didn't know the hotel was a pet friendly hotel. the room had carpet and felt very dirty.

wifi is terrible.

don t miss visiting the museum of civilization liked the coffee bar at the hotel

staff, super amazing location, room is a bit old but suitable, full kitchen is equipped well for a short stay,

the hotel’s restaurant offers a terrific breakfast and lunch and several spa services

we're not given info on spa services

no gym

slow wifi.

it does have wifi

liked the coziness of the gas fireplace after a blustery day's walk.

rooms have good wifi and cable tv

would not suggest it for kids is a traditional small boutique hotel but a perfect location

loved the fireplace

the room was beautiful we had a suite number 15 with a kitchen and living room area

wifi, the on-site restaurant was only open for breakfast, which was seriously overpriced, and the bar was not

bar stools looked old and should be recovered

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

the waiter wanted us to be seated at the bar and we did realize that he did not want clean the tables

however right around check in while we were at a bar we received a call (anticipating that our room was ready

we only discovered the hotel has a laundry as we left through the underground car park

laundry facilities were poor

great restaurant in hotel and a place to do laundry

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

laundry room was kind of isolated, down in the car park which put me off using it but two of our

top laundry service-helpful staff

great location, very good gym, excellent view, nice heated swimming pool.

the pool and exercise room are extremely nice along with the drink bar next to it you could spend the whole day

the rooftop pool including a bar offers a breathtaking view over quebec city

wifi is very slow.

nice indoor pool, coin laundry

so we had to guess when cycles would be finished which resulted in multiple trips from room to laundry

no fussing with parking in the city

the gym room and other amenities exceeded our expectations

arrival, we have been contacted by the hotel management (around 7 pm) with complains that the kids are disturbing

laundry facilities on site or a coin laundromat near by

no bag for laundry/dry cleaning

also no laundry room and no little convenience store

great location. the outdoor pool is warm. kids loved

was very good and room service was excellent

no laundry facilities

no laundry bags in room and very limited or slow wife.

elevator and wifi are both slow.

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

the pool could have been cleaner

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

comfortable room with lots of closet space, good size tv & wifi

information in the room about how to connect to wifi and work the tv as well

wifi was weak

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

really all good maybe could do with a laundry room for travelers to catch up on washing

lots of room for parking with a trailer

was great, good location easily to get in and out, free parking, very safe area, quite , all good

wifi did not work

location, pet friendly, green space/lawn for the dog. quiet.

the laundry facility is very convenient

the provide laundry

lots of onsite facilities, including a laundry room and gym and restaurant

no wifi

the queens/kings bedroom had a small kitchen area

laundry is overpriced. breakfast very heavy, the room not spacious.

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

close to sight seeing attractions, laundry very close by. staff very accommodating.

there is no laundry room , room is very small

laundry was an issue

laundry facilities immediately opposite

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

wifi password wrong so unable to check mail when returning to room in evening

good wifi and very friendly staff (available physically until 20)

wifi was weeak

everything, they even had a free laundry room with soap and drying sheets !

the laundry room was available but the washer looked dirty and dusty and needed a cleaning before it

laundry truck arriving next our room at 7am. lots of noise

like the amenities as it has a swimming pool, laundry room and kids playroom

thank you for having laundry facilities

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

loved being able to do our own washing in the laundry too

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

a small restaurant downstairs, the rooms are comfortable and everything is well organized in the kitchen

was fully functional and pretty big room with the kitchen access, good capsule coffee and a popular restaurant

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

very clean place and kids liked the swimming pool inside the

noisy kids running in the hallway; should be quiet floor available

very clean and modern, good location, the pool was great and warm

the kids loved the large windows and wanted to stay in the hotel instead of going sightseeing

is free laundry services, which is amazing for a family of 5

it is great to have the coffe machine without cost, the laundry machine and supplies available

even a free laundry facility was available

open juice and coffee/tea bar, as well as free laundry on site, splash pad, and staff was always very friendly

free laundry

there should be some kind of bar or handle to help getting out of the pool

the spa is perfect and the outside playground on hotel property adds the perfect touch

no room service during our

asked for a room wirh kitchen but we couldn't cook because the pan was old and it burned our

kitchenette in our room. pool and hot tub. location.

laundry needs to be reserved there is only one washer one dryer

the laundry (if needed) is very expensive

the laundry dryer is very old, the filter screen is worn out

room service seemed to be absent, we had to go to the receptrion to obtain a bottle of wine and

say there s a gym, but about 90% of the equipment was out of service

room was above the laundry room and we seem to hear allot of machines

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

laundry facilities!

selfservice laundry was extremely good and quick

check in and check out, good location, great value for money, loved that the property had a paid laundry

moreover, no room service came to clean the room for the next day's stay

very clean good linens very helpful staff nice gym

i loved that there parking spots available too, and we could do an early check in, amazing

parking was easy

parking was very small and had a dead end one way road

mall was right across and pool in the building and also the laundry facilities

the laundry room did not offer single-serve laundry soap

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

we used the laundry and had to clean the machines out beforehand

even a minute drive you have a huge shopping mall and inside the hotel itself, you have a pool, gym, restaurant

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

the gym did not have a lot of materials and the breakfast was below average

do i start: very small pool(in the picture it seemed much bigger), few equipment in the gym and you have to

underground parking is free

free parking attached is great too

we had to sit on the second floor which with two young kids going up and down stairs with their plates was not

kids were tripped with the hot chocolate bar

the hotel is indeed pet friendly

lovely room, large king room. clean, modern. good breakfast, friendly staff.

the hotel has a new laundry room

i enjoyed the pool and used the gym

would be appreciated, such as croissants, fruits, the water in the swimming pool was too cold for kids etc

slow wifi

the pool and gym were great

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

did a massage and the room is in the basement next to the laundry

walking around to use the laundry facilities was not great

lots of kids running and very noisy early in the morning

free wifi did not include internet

the wifi didn't work very well.

the kids were happy with the pool

no guest laundry, restaurant closed on the day we arrived.

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

the facility didn't have any laundry service

the hotel offers a laundry service, which was very useful towards the end of a stay

also, the wifi didn't work for

2 ev charging stations on site

was no bar soap in the bathroom

plenty of parking

we paid for a pet fee but there was no dog dish etc which the hotel stated there would be.

lighting a bit low as we had to pull the curtains (overlooking staff parking

another thing that surprised us, a bit critically, was a lack of laundry room

laundry

then, she took me downstairs (in their laundry room) to give me the pillows

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

the gym offers a nice option to have a light workout to keep your travel slightly healthier

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

host helpful in directing us to laundry facilities

laundry need to pay

possibility to use the laundry room, although with additional cost

breakfast was great, even had fresh waffles you make yourself

modern rooms, great pool and gym facility

pool, the staff, the bathrooms, and the amount of food options

the swimming was too small, only for kids, that is what needs to improve

good free wifi

wifi was great the beds were comfortable but needed to be bigger for 2 people

the bed was super comfy, the location was quiet but near the highway, there was a gym in our room

clean facilities golf course around the hotel

there was no real living space in the room with the gym

our greetings upon arrival, shuttle service to centerville quebec, spa facility, massage service, our room and

room and bed comfy, spacious, fireplace was an unexpected bonus sauna, heated outdoor pool great