absence of laundry no fridge no enough blankets

wifi was no good.

although currently being renovated to the function room which looks lovely now there is also a bar which will

it s like home from home and the staff are amazing, i can t fault this place also has free parking you can

was friendly, hotel was fabulous, staff very smiley and helpful, food was excellent, parking a plenty, great

stayed before in the same room however this one was abit smaller next to a laundry room and there were things

unless you drive it isn t the easiest to get around room- view from the room was dirty laundry, the bed side

on the ground floor and looking out of the window all we got to see was the depot full of dirty laundry

clean laundry (bedding/towels) outside in cages open to the elements and wildlife on a rainy night

there is a good wifi signal throughout the hotel

room and bathroom comfortable bed, wifi free and tv, warm welcome on arrival

superbowl and arcade next door kept kids amused and pub up the road for tea was adequate

leisure facilities are excellent, especially gym and swimming pool nearby.

good size car park and good gym next door .

we've been moved with my kids to family room which was great

wifi very fast

early check in. and a good location.

nice staff on reception ,in the bar and the ladies that serve me breakfast were the best,10/10 ,lovely people

excellant breakfast and bar meals

we paid an extra £10 for a late check out at midday which was nice

good sized room, very clean breakfast was great

was excellent, maybe should have been more staff on the bar when we arrived back at the hotel after our concert

we got the prestigious room for a family of 4- including 2 kids who slept on the sofa bed that was beautiful

room service is but 24 hours and the room service menu online is not available

good location, nice bar and

and pillow covers were looking either too old and used or may be not laundry washed for new guest

i asked for it, the free wifi code was not provided

room service just walking in the room at 8 am

on the second night i was alone and went to the bar for a drink, sat alone, i was welcomed by the owner to sit

friendly staff and the bar downstairs is always lively and well priced

good wifi free parking

the staff were helpful and friendly and the bar area was big with s nice selection of drinks

to get room service for breakfast, however wasn t much of an issue as mcdonalds is over the road

i didn't try the breakfast as i didn't have time but the small bar menu was quite nice

don't clean your room everyday because of coranavirus, so you have to book a room service, but i don't think

handy location, close to motorway junction. comfortable room. friendly staff. plenty of parking.

my kids didn't eat any and i made do with a coffee until we could find a

convenient parking

free wifi. hot shower. full english breakfast included. free pool.

the lighting was very dark and i couldn t get the wifi to work

noise early in the morning even bank holiday monday with the bin wagon and laundry

and partner had an amazing weekend the spa facilities were brilliant, food and service was faultless and the

grounds, being sited way back from busy road traffic but had nice modern facilities including gym facilities

everything food staff room bed parking and the use of the gym and pool was great

wifi quality

really comfy room. good wifi and nice bar. breakfast was really good

wifi

old building , plenty of parking and beautiful grounds staff friendly room large and

we were able to get plugged into the one type 2 ev charger which was free to use so were able to fully charge

no tv lounge, only 1 ev charger

sounded like trollies from laundry or kitchen being pushed around a lot

no on-site laundry mat.

laundry service very easy to use

good breakfast

in the bar area staff were very professional

like laundry bag and slip, or hairdryer, were not on the room

fact that the hotel is pet friendly wasn t made very clear and so i was shocked to hear barking dogs at

kids had a great time. happy kids, happy grandparents

didn t use the pool as was cut short on leaving day for us, but looked beautiful

didnt eat there but the restaurant and bar looked

great spa facilities

very large gym

the spa + gym and sauna were excellent

the spa + gym and sauna were excellent

the sauna and pool was very relaxing and i got to use the gym as well

view (had a brick wall view) no laundry services no electric iron and ironing board in the

a lady staff taking laundry into a lift , rude and glared at us .

breakfast was plentiful but not very warm

early check in as room available. excellent location and wonderful breakfast

great indoor decor, superb location! nice selection for breakfast.

no hairdryer and no instructions for wifi etc were in the room but fortunately we had noticed the wifi password

seats in the bar area could do with refurbishment! several were worn and torn.

spacious rooms plenty of parking

we are very v pet friendly so dog s shouldn t be left alone

in the room loads of dust under the beds and toilet door and items had not been cleaned at all no wifi kids was

housed me next to the laundry store

no laundry facilities or service at all

no laundry facilities because christmas and no change of towels

be better if there's a laundry in the hotel

good wifi connection for working, parking options, helpful friendly staff and the breakfast was

location, easy wifi access, nice meal.

wifi worked well but we had no mobile phone coverage so problematic if you don t have whatsapp or

very pleasant bar area with well spaced tables

helpful staff, convenient spacious room, well appointed bar and lounge all in an elegant building and lovely

location with plenty of parking, just be careful of the peacocks wandering about the grounds

finally, the housekeeping team would leave dirty laundry, glasses and crockery piled in the corridor from the

didn't think it looked very nice having dirty laundry bags outside the rooms at this time being as check in

perfect location for the crucible. very friendly staff. lovely breakfast.

spa was closed due to covid19 but the pool is open so still really enjoyed it

pool times with the kids

shaving kit / laundry bag when we aked we were told that there was a charge for one (the shaving kit) and the

was great except we booked a late check out for 3pm but then on check out day we got an alarming message from

location was excellent. room was comfortable. free wifi.

our first experience of stzying at a novotel and everything was perfect, location, staff, room, breakfast

the bar and food area were nice

room - the view was a blank concrete wall and hotel laundry

character to the hotel, staff are lovely and helpful, decent food menu in the bar, and a handy gym

we opted out of room service and instead received 10 vouchers for the bar, a fair exchange for making our

the gym equipment was also adequate and breakfast was filling

i would have preferred secure wifi

others ,food at the restaurant was not upto mark, service was slow, there was a mess up with our laundry

in the early morning by noise from outside due to a laundry delivery within the hotel premises below my

said a/c worked well certainly nights and didnt a few others , was a bit of a mess up with our laundry where

room service and food were delicious

excellent room service while maintaining and encouraging eco standards

if i stay there again i will ask for a 3rd floor room which is not opposite a laundry room

the reception was full dirty laundry bags of the refuges

was nice and clean, bed comfortable and it’s child friendly which was great as i travel with my kids, stuff

breakfast was superb and far better than expected

always comfy, breakfast brilliant,lots of choice we stay here quite often

i arrived at 1700 and walked in through into an untidy reception area with dirty laundry stacked up

of laundry left in hotel corridor floor for hours outside our room, not given wi-fi code upon check in

were very spacious and clean, plenty of free parking available, close proximity to local pubs, 15 min walk into

parking. food & drink available.

very nice good size rooms clean good breakfast

the menu choices were very limited and i was unable to use the app for room service

got back to hotel about 9:30 restaurant was closed so we ordered room service, only had pizza 40 for 2

friendly staff, clean and lovely rooms, quality breakfast and comfortable beds

and coffee in the cardboard no real work station in room gym was a bit lacking and having to login to an app

last night. breakfast was not available ud83dude15 and was included in our stay

cheap, clean, no thrills, good bar with sky sports, late check out

there were some board games available in the cafe, the kids enjoyed that in the evenings and during the day

early check in and late check out compared to other hotels in the area

bonus points for being pet friendly

breakfast options were not great and too expensive

breakfast was lovely, a warm plate and even some fruit and yoghurt

cooked breakfast was lovely too

we were staying for our wedding and staff very kindly left rose petals and a note on the mirror

also the wifi is a bit dodgy, i meant to tell them but got a bit busy and forgot

thought the free wifi in my room might not be as strong as i needed; but then i did in fact have a successful

no laundry facilities, no bathroom fan in room 411

celiac and was informed by bar and restaurant staff that the hotel kitchen doesn't cater to a celiac diet which

staff, especially lisa on reception and the bar staff were excellent and very friendly and helpful

grounds were beautiful and the kids had a ball

went to reception to be told they are having issues with it and was told to go up to the upstairs bar and they

laundry took 2 days instead of the 8 hours stated

perhaps we got a rubbish room (don't stay in 46), the laundry room to the right was almost always open so we

not like cleaner girl having push laundry up hill

would of liked a dressing gown for me and my partner although we did not have a spa treatment we did use the

the old beams in the room. spa n pool

dirty dishes and laundry left in the hall for at least 15 hours during my stay

warm and quiet inside and the bar area was perfect

resident bar closed early and room service carried a cost

pet friendly. staff were efficient and friendly. the bed was very comfortable.

however you don't get to stay in the old parts you get to stay in the annex the 20 fee for pet is too

there was laundry on the stair case when we arrived but not the end of the world!

was allot of laundry on the landing and it looked like they need a specific room for it

parking poor

parking is tight and the outside seating area is small but quaint

very clean and amazing room service

friendly staff close amenities spacious bedroom gym selection of foods

food in bar was exceptional fish finger sandwiches best i've ever had

a 2 night stay at the sitwell arms, enjoyed the gym and the food was spot on

plenty of parking

) great meal and service in the bar on sunday evening and a very good cooked breakfast

the staff were extremely friendly - the ones i came across were bar staff, cleaners, receptionists & breakfast

safe parking, lovely room, quiet with spacious grounds and friendly staff

no major problems - wifi is a bit weak in the far reaches.

parking, especially for disabled, only 1 space

the 'gym'

turned in laundry to get washed & was returned a black sweatsuit with bleach spots all over it

store her milk in their fridge, the travel cot was set up ready with bedding when we arrived, and laundry was

there was a laundry truck parked outside my room at about 5:30am, that disrupted my sleep a great deal

room service staff haven't changed the beddings

value for money, super breakfast choice, very comfortable and spotless facilities, highly efficient and welcoming

receptionist was so welcoming, and lovely, the bar tendent was amazing friendly , night think cleaner

room and bathroom clean, breakfast and dinner good.

the wifi was good and didn't drop out it and was easy to access

staff very friendly, rooms clean, bed comfortable, shower hot, breakfast

staff, great meal choice at dinner, the room had a comfy bed, great power shower, brilliant free wifi, loads of

near race course. parking. cl an friendly

location to the shops and the car park is very big for the position to help with the parking

value for money, easy access, adequate parking, good location, clean and tidy, helpful

the rooms are clean, renovated and the free wifi works pretty good

lovely staff, comfortable beds on the hard side, warm room, great shower, wifi works.

to make matters worse, a door directly opposite our room was propped open, pumping humid laundry air directly

building, very thin walls, no laundry facilities, no heating

we were given an early check in, which made our day easier

tea at breakfast could have been stronger. no bar of soap in the bathroom. very minor things.

breakfast,the bar and restaurant seemed well patronised by locals and visitors

liked quirky decor and friendly staff. good wifi and space for work

early check in, good staff,nice bar.

order breakfast room service and the room didnt even have a safe or fridge in an executive room

wifi, really kind and helpful staff, nice big rooms, iron and ironing board in the room

location plenty of parking outsdanding clean rooms hairdryer, iron and ironing board available has a special

breakfast a bit pricy, especially for kids.

size of the room and the gym ( too small and poorly equipped).

the gym is pretty small but it got the job done

staff were kind enough to be able to give me an early check in which was appreciated.

great location for the racecourse and golf club. had an aura of a very nice spacious hotel.

brilliantly laid out with a gym facility on the same floor

good choice for breakfast

could really do with a spa / pool

milk in fridge off, expensive hotel, no w swimming pool.

beautiful breakfast. we attended a wedding so the location didn t matter.

our room was next to bags and bags of laundry which were stacked on the floor in the corridor

what to expect given the rundown decor and poor cleanliness which culminated with a pile of dirty laundry bags

location for a night out in worksop, nice clean comfortable room and great experience in the bar before we met

had extra heater if needed, fridge, tv, opening window, free wifi

nice bar downstairs and the food was excellent

room service was expensive but quick and efficient

staff, the food, the room , the bar and the general attention to detail was spot on

food was lovely both evening meal and breakfast

room was very comfortable, breakfast was lovely. location excellent.

the location, facilities, cleanliness of the room, the parking, the bar was reasonably priced, the staff were