booking site said laundry but this was not available

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

water in the swimming pool should be warmer

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

the laundry service next door delivered our laundry to the hotel reception

hotel with pool for family with small kids

the pool was great as well for cooling down

would have liked some wifi in the swimming pool area

room was great, pool was great , staff very friendly and super helpful

owners also run laundry business, so that s convenient if you need to wash clothes

rooms are located above a laundry service and it shows - all the linens are super clean and nice

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

it is part of a laundry

that's because you have to go through the laundry service business part of the building to get to the hotel

wifi was either not working or very slow rooms are outdated and need some work

the pool is too small

staff went above and beyond and allowed early check in which was very helpful and amazing

i like the facilities, they were awesome, the pool and the amenities are nice.

location was good, nice pool and view of lake

the location was great, near to flores. there was a pool on the hotel.

the decor and pool

they also have a pool

the pool and decor

perfect location, nice pool and restaurant

parking is a hassle, requiring special logistics and interaction with the staff

with view on the pool, very clean and good furniture, - including a fridge in the room

we had lots of fun in the pool as well

the pool was great. location was good. the room was pretty tight but comfortable beds

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

wifi did not function

complementary wifi and shuttle to the airport at the end of our stay was excellent

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

loud; expensive; wifi did not work in the room

there are good laundry services

service a bit sloppy- laundry not done on time, slow service

breakfast had 5 choices available which were tasty

we had a rental car and had secured parking overnight next to the

the wifi is terrible. i couldn t even get it to work in the reception area.

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

good laundry service for a reasonable price

great location, helpful staff, laundry service

air conditioning, late check out

great location and free parking. a/c!

was not a problem for us but you have to keep in mind that you can hear the music from the bar next door until

breakfast is poor and no choice given, you have to order adicional breakfast to get satisfied

clean shower with good shower pressure the swimming pool

all night, front desk charged us despite already paying agoda, front desk offered us coffee at breakfast then

com says you offer laundry which isn t true, i had to get that done down the street

wifi in the room is advertised

balcony was nice along with the view, location was a plus, having a swimming pool and breakfast was great added

dirty swimming pool, not cleaned

the pool was nice.

they also did our laundry for a reasonable price

laundry service across the street which was very fast

to several factors - our room (#206) was right next to the cleaning crew's room so we had towels, laundry and

lots of places round about to eat, do laundry and book onward travel

laundry service wasn t working while i was there (but plenty of others nearby) and there were a

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

laundry very expensive in a country that everyone charges per lb they charge per item

across from lake. next to bars and cafes. near laundry facility.

view from pool and bar are amazing at sunset

the hotel did not have a kitchenette as advertised (desk guy said,

the room was large and offered lots of space. the location was great. wifi worked well.

good wifi in the room

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

very weak, intermittent wifi, no hot shower

was a cockroach in my room and the prices for laundry were outrageous

the terrace, great location (close to getaway travels who we used to book the tikal tour with, do laundry and

it was extremely noisy at night and first thing in the morning when the cleaners were doing laundry

to go to an adjacent hotel for bfast, my room was right next to reception area and the laundry area, thus noisy

pool

we did a load of laundry and our clothes came back clean and folded

too expensive to di laundry

central location pool by the lake free shuttle to airport

the tv did not seem to have cable. the wifi was spotty at times.

nice but small swimming pool

last but not least we missed an internal laundry service

we appreciated being able to get laundry done for a small fee

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

had a negative experience with the laundry service, which is sub-contracted to a third party

they helped us with the laundry and changed our room from second to first flour

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

bed, hot shower, a/c if you need it, considerate staff, good breakfast, rooftop terrace, and shuttle (in an

with a little investment it could have been a super rooftop wifi is

there is also a nice restaurant and bar down below which serves really nice food, and again, is perfect for

the location was great and they offered a free shuttle to the airport

quick laundry facilities at a decent price

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

the staff was very helpful and sympathetic when we had an issue and offered laundry

location, water refill, laundry, friendliness of the staff though no english....

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

laundry is priced by item not by load, so be aware of that

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

shuttles not permitted into town so we had to lug baggage to the hotel

wifi doesn t work really good.

better wifi conection and warm watter in the bath room

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

unfortunately the staff lost a bag handed over with the laundry

othet guests had troubles with the laundry

q per loads vs 15q in antigua) and they used the dryer

laundry service is very expensive

this happened twice, and we were not able to do laundry at the hotel as well as ac and shower going out due to

laundry done for us there easy

all our tours were arranged and they even did our laundry (very necessary in the 90 degree heat and humidity

they also did our laundry within a few hours which was perfect because we only stayed for 1 night

they have laundry and restaurant (we had a delicious traditional breakfast)

continental breakfast was rather too small, we had to order second one.

late check out, clean rooms

special saludos to bolontiku managers percy & mariela and bar staff nelson & shirley

the spa was nice but the massage was not professional rmt just a relaxing massage

the pool was the perfect temperature to cool off and big enough to do a few lengths, or there s

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

expensive laundry service.

i personally didn t like that there was no self service laundry

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

wifi from the room was very bad

only thing i did not like were the prices of services at the spa and laundry

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

we arrived pretty early from guatemala city

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

bar near pool, lots of steps but rides offered if needed

wifi does not work and for an hotel pretending to be of high level and with that price is a non

the food they serve for breakfast and dinner are tasty and organic

breakfast not included and sadly, bad coffee

the swimming pool was great after a nice walk at the lake at dawn

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

breakfast and dinner is included, you get what is cooked

if they wanted to improve they could have more toys for kids, and board games for guests to use

food was great, two course breakfast and three courses dinner

we went swimming in the pool and the lake which were both refreshing and relaxing

bathroom detached. parking not close to room. lots of stairs to get to the property

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

had a car and it was not clear how to access the hotel from the parking lot

the parking situation could be better.

only wifi in the reception/restaurant area, which is not so much of an issue (it's vacation after all)

charged 100q to do my laundry but folded nothing

great parking for our motorcycle

there is parking space

wifi did not reach my room. but they had it in the lodge.

the wifi worked well in the restaurant and on the porch but did not work inside the room

central el remate so everything i needed was nearby and he had laundry service

no wifi, no hot water, dirty

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

wifi, easy access

good secure parking

don't have laundry service so we had to walk a couple of blocks to the laundry place

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants (cahui

the friendly owner did some very good recommendations the laundry service is good

wifi didn't well in the room, but that didn't matter as it worked perfectly from the hammock

wifi quality sometimes good, sometimes not

they also offer a laundry service

wifi was rationed

the secure parking for our car was a plus

it provides free parking and very decent wifi

very nice stsff and free purified water station, and secure parking