the wifi service and the lack of chanel s.

was able to do early check in

when we checked in (with a man) we weren t given the run down, just our keys and the wifi password and because

horrible wifi, sparse room, almost windowless, sparse and old furnishings, pillows were the worst

found used medical needles in laundry room

the laundry room was locked

every time we needed something as two of us broke out in some kind of rash, whether it s the laundry detergent

laundry facilities. across street from 711

great staff, great location, and they allow dogs! guest laundry is good too!

air conditioner did not work, window could not open, smelled like dirty laundry, treated rude, no hbo or wifi

torch lite website states that there is a pool and free breakfast and a laundry room

me itchy, rug was damp, they didn't have enough bath towels for the 2nd day they were all in the laundry room

no children tv channels. laundry was out of order, late check in.

room, unhelpful staff, guest laundry dirty and uninviting, dryer didn't work

didn't get to use it, but was super happy to see affordable, clean, and new-ish guest laundry available

laundry was a bonus

is a self-service laundry room for guests, however there isn't a coin exchange system at the lobby

5) we asked tyler about how was the operation of the laundry service

the kids loved it and did not want to leave

parking area too congested pricey for the amenities no cart available upon arrival a laundry facility would be

more amenities in the room. more towels and a dirty laundry bag would ve been nice.

we asked 3x for blankets and finally at 1115pm we were given 2 and told they were behind on laundry

breakfast, staff friendliness, laundry facilities.

free breakfast, pool, laundry, workout room

is just a few minutes walk to the downtown area, grocery stores, laundry services so it's location is fairly

mechanical sounds all nite between ice maker soda machine and vicinity of laundry room

does need some updating and remodeling for more of the facilities, the laundry room was under construction, the

everything, lobby, breakfast, clean, laundry facilities on site, fireplaces in lobby, lobby seating, room was

laundry we were told was broken, and found some dirty sheets on the sleeper couch when opened but

advertises a laundry and there is none

i wish it had a laundry room

no laundry room!

halls were filled with housekeeping trash and laundry thrown everywhere on every floor at 4pm

was a bit old and shabby with bits of wood holding the sliding door together and there were no laundry

onsite laundry, great location, excellent staff, tidy room

we had to pay for 3 cycles to dry one load of laundry

plus it s pretty closed by the coin laundry room, it s hard to take a nap or short rest because of the

our room was next to laundry - inner corner

my room was across from the laundry room!!! and the air conditioning didn t work

the staff was helpful. there is available laundry for visitors.

laundry machines worked so i ran some when i was there

we didnt have laundry soap for the on

room (with full kitchen) had air conditioning, a small heated pool, laundry room (didn't use it though), good

swimming pool, laundry, kitchen, staff

there was parking available, laundry room and ice room close to the rooms

free parking , water filling station, laundry room

from the man who helped us parks the host who changed our laundry in the middle of the night

pool, coffee, and laundry services

the owners care about their clients: free coffee, lattes, snow cones, hyper filtered water, free laundry, free

guest laundry didn t work properly- took the money for washing powder but no washing powder

noise - room near vending machine and next to laundry room. terrible!!!

laundry is too expensive, $4 for a single load in the washer or dryer, and they only take quarters

double rooms, amazing double shower and bathroom. pool, laundry.

swimming pool, hot tubs and laundry room

was great to have laundry facilities

great staff, great location, great breakfast. hot tub , & , laundry was great.

laundry is available which is a plus :) wish we could stay longer

dirty laundry room

location near boardwalk breakfast included adequate parking guest laundry

and tried kicking us out of our room at 130 turns out the laundry room was on fire

usually stay in the tower but thought it would be fun for the teen ages to be by the pool, first time since at

the spa was closed and we know why. lol

i didn t have the strength to do this - so he stayed the hotel while i ventured out with the kids

my kids enjoyed the pool and the hotel handled all the covid restrictions well

laundry room was only open 7 am to 10 pm and machines only took quarters

our room was next to the laundry room and probably because of that the beds were shaking.

the room shakes every time laundry is done

door of the laundry room is not easy to use

clean, and they had everything i needed, comfortable beds, room service daily, amazing breakfast, laundry room

i'm wondering if this was because i was in the room right next to the maids laundry area and there was a back

all the available services provided, pool, laundry, vending machines and breakfast

even the laundry room was clean

lovely pool and hot tub. room was clean and staff were good. laundry on site which was handy.

thank goodness for the on-site laundry

a bag of laundry/hotel towels was oddly left in front of our door for a day or so

the wifi didn't seem to reach my room in 311.

enjoyed that the bar and grill was on the premises and did not need to leave in a car to go eat, it was walking

lightning in the parking lot at night to be improved.

close to great golf course

we didn t use it but there s a laundry room if you need

closet didn't have plastic bag for laundry

even worse, the laundry room was next door and spinning washing machines shook the room

the hampton inn at santa cruz was comfortable and conveniently pet friendly

i spent over one hour trying to connect with the wifi, as recommended by the website

you ll need a lot of change to do one load of laundry

the laundry room was practical

didn t use the pool or spa but they looked beautiful

private parking is underground, but spaces are very small with pillars all around . . .

would ve been nice to have a restaurant/ bar but not a deal breaker

the only thing i wish was different is for laundry facilities to open at 8am.

our room was right by the maids laundry room so it was nosy all the time

room located right next to laundry services so very noisy during the day.

we were assigned across the hall from the hotel laundry and maintenance hub - hallway filled with maintenance

laundry room

location, very clean, great breakfast, most comfortable beds and pillows

modern facility. hot tub. very nice breakfast.

the spa was out of order and the pool was full of leaves

pool and spa have been out of commission for the last several months since the last time i stayed here for

loved the pool and hot tub

the laundry room was dirty but at least there was one!

front desk put us by laundry because he wrongly assumed we were staying 4 days instead of one

team, flexible about check in time, giving advice for laundry nearby

room we had was on the ground floor apparently under a laundry room, where people were walking around and running

also, right across the street from a grocery store and laundry mat

was next to 24 hours laundry room with a lot of noises at night they gave my hotel room to another customer

no housekeeping, no quarters to do laundry

there is a pool, hot tub, gym and laundry rooms

there is a gym and laundry room on site ! the staff was very helpful !

long walk to laundry room

laundry and trash in hallway outside our door that wasn t ours was never cleaned for our whole

pet friendly. location. beautiful setting.

we used the gym (very small, but new and efficient)

location, staff and pool

com know i had a pet

the staff was friendly and we also enjoyed the time in the well equipped gym

room was reasonably priced but the pet deposit is steep

i like everything! of course since covid-19 no bar but that s nobody fault

rooms only cleaned every other day and one of our rooms not cleaned whole time kids were there.

nice lounge / bar area where we were able to relax with food in the evening and kids play board games

expected amenities have been discontinued no tissue, no plastic bags for laundry, no disposable cups, no maid

no laundry area for guest

was great, free breakfast (perfect for kids), friendly staff, heated pool and hot tub, would definitely stay

the kids love the hot tub and pool, too

and the parking

someone stole my brand new laundry soap out of the back of my truck.

breakfast only to 9.

thought the breakfast was a little skimpy

pool was clean and staff was awesome.

parking difficult due to huge trucks belonging to maintenance workers staying in the motel

i just couldn't get used to having to bring my towels to the laundry and pick up clean ones in the

staff laundry facility and they have a pool and endless ice

asked to have some quarters changed for the laundry and they said they didn t have any available because the

were small and laundry machine took money but didn't give detergent

the tv the laundry

the gentlemen, an evening associate, provided me change for the laundry room and manned

the provided self laundry facilities were high capacity and fast (washed and dried a small suitcase of clothes

the pool, room was spacious, nice amenities. pleasant staff.

room, with a modern touch to it, very clean, accessible by stairs and elevator, easy parking, delicious breakfast

indoor pool was great, as well as the breakfast was delicious

laundry facilities were awesome

) i appreciate the installed cosmetics for sustainability but there wasn t a laundry bag

the staff was very friendly and helpful, and we really appreciated the guest laundry room because we had been

it was newly renovated, clean and had a laundry facility.

decent hotel gym, laundry room

put me next to laundry maid's closet

please check towels every after laundry while folding

fresh cookies in the lobby, fresh linens on the bed, and fresh towels by the pool

clean room and common areas, great location, comfortable beds, wonderful breakfast, free parking, nice pool,

the breakfast was amazing and they put us in the perfect room for 2 kids and 2 dogs

when we arrive to our room they had left the dirty laundry in the room

no food, no water, no blankets, no room service, no restaurant available to guests

thought maybe due to less occupants the exercise gym might have been made available with cleaning's after use

a little dated, lift broken ( i had a lot of luggage) wifi quite poor

we also love the gym and the front desk was very warm and professional we can t wait to

after the show i went to get ice in the laundry/vending area the machine was not working so i went to the front

plenty of parking, very clean and had a nice breakfast.

excellent customer service, great onsite restaurant and a nice pool.

staff were friendly, parking was available, the room was clean and secure

had no pool

laundry facilities could use a money exchanger.

gym, breakfast was great. front desk very helpful.

the breakfast was suitable and had many offerings

there wasn t a pool or jacuzzi however there was a small gym

the gym is really good as well but i don't think they had a swimming pool

what i paid i expected expected not to be next to the laundry mat

laundry room, breakfast.

they advertise selling laundry tablets and sheets but don't have any

night the room was right next to laundry room, there were 2 huge air fans right out side the door to dry a big

hallway smell the trash room was full of trash i did laundry and the laundromat was very dirty

kitchen, laundry, and convenient location

kitchen. laundry facility

property has laundry room and small gym

the laundry room was messy

rooms are really comfortable and llow for a long term stay, swimming pool, laundry and all other hotel facilities

if you stay longer they have laundry room to wash your clothes, they'll even do grocery shopping for you for

they have laundry room, so helpful and beds were very comfortable!!

it was very nice having a full kitchen since i was here several days and did not want to eat out everyday

a big issue, but the lady at the front desk said the pool was heated at 81 degrees

both were good, but i would also just prefer scrambled eggs, especially for the kids

do have a laundry room or pool on site

the pool and spa were extremely dirty, the whole place was muggy and smelled like old laundry

there is no laundry room . no map for pool ice machines etc

no laundry bags

stay had to be extended last minute, it would have been nice to have a laundry area to use

with many such place they offer guest diy laundry services

no laundry service

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

all facilities were closed. laundry room,breakfast. they should update their ad.

there's no laundry room

and i think my second-floor room may have been near the laundry facilities because at one

it was the laundry room right below me

pool and bar being open was nice, also a gas station and a applebees in the same lot

super modern and very clean. nice pool and jacuzzi

near hwy exit and a great japanese market, underground parking garage

parking and no change machine for laundry

laundry facilities. but understandable due to covid-19.

the dryer in the laundry room was not working.

no laundry due to covid

pool, laundry and gym was closed.