the deck chairs out by the pool we're extremely uncomfortable

the style of the property the warm swimming pool the spa and its massage

breakfast was great and the lady who served us was very kind

the breakfast was delicious and there was lots of variety to choose from

the huts nestled among the beautifully kept garden & trees and pool sets the mood for a little r&r

the beginning of our month visit would have made our stay more enjoyable and comfortable) and no laundry facilities

did not have laundry

pool was refreshing, mostly dominated by kids

private parking for security

huge living room, kitchen and bedroom

grounds were beautiful and totally fenced, so it was perfect for traveling with a pet

pool was not heated and was left closed. hot tub was extra cost and terrible.

the room, pool area and dining all have not missed a beat

our rooms were comfortable, spacious, quaintly mexican styled with a modern twist

also the pool could use a good cleaning

the quiet. the cleanliness. the privacy and the breakfast.

swimming pool, hottub, the view, comfortable bed, staff was great, and thelma their dog :)

the garden, the view, the breakfast, the staff, the room (#4) - all were terrific

breakfast very good. the property is beautiful and very relaxing

excellent wifi

always cleaning, did an excellent job doing our laundry

the staff were awesome and assisted in many ways, including laundry services

i loved that they also do laundry, as we were there two weeks

comfort, all staff, breakfast, jug of water in room, great shower

a little more variety in the breakfast would have been nice.

and comfortable, good breakfast, great parking, convenient location right on the main drag

and comfortable, good breakfast, great parking, convenient location right on the main drag

breakfast was hearty and location central

the people were great....lovely garden and pool...room was nice.

also garden of dreams is a little like an upscale bed and breakfast since all the guests can enjoy breakfast

the breakfast was very good as well

breakfast from 9-10

the swimming pool is a bonus because they are fairly rare in ajijic hotels

great hotel great location beautiful bar and pool and rooms are super comfortable

great hotel great location beautiful bar and pool and rooms are super comfortable

restaurant room service is inconsistent - we ordered coffee every morning, and what we received varied widely

both at reception, restaurant and bar the customer service can definitely use lots of improvement

the wifi was a little slow at times to hold the connection

the maid did a laundry and that was very helpful, and the staff were cordial

it's a great choice if you have pets and kids

it's a great choice if you have pets and kids

wifi has a firewall that prevented me from connecting to my work vpn, so it was useless to me

too many wasps at the pool to swim one afternoon

but they have a bar there and you can order drinks being inside the pool

no handrail in swimming pool so i couldn t get in or out of pool safely

no safe or bar fridge in room

even boiling hot water for my tea (instant coffee also provided)- at 6

is that with this being a business hotel, geared towards longer stays there should be guest laundry, at least

that you don t have a laundry at the facility.

until midnight you could hear kids running, loud music

gym has no weights, and the breakfast was quite chaotic (!)

the breakfast buffet was great, 5 stars

at 10:00 pm and graciously helped us set up for an important zoom meeting in their upstairs bar area once we

i loved the location the bar the staff was nice welcoming the pool ac the shuttle van they had

i loved the location the bar the staff was nice welcoming the pool ac the shuttle van they had

poor wifi and location on busy highway.

clean, many amenities, good location near airport, shuttle service to airport. will stay again.

the breakfast was very good and beds super comfortable

they have four shuttle cars on the property that can take you into town or to the airport for a

room service was excellent

we didn t have the breakfast as we left very early for the flight

don t let go in the same room with my 4 kids

breakfast, option for room service with denny's is great, chili's and denny's are the only easily available food

u have chillis and denny in just steps from hotel same parking lot

hotel in general, close to airport, goof parking, and decent location (not scary), next to a couple of restaurants

don't have a laundry their external laundry is a bit expensive, and the clothes do not smell clean

breakfast very good and variable!

then breakfast and transportation to airport

kids were super excited about swimming in the pool, though the deep end is deep enough that younger kids (less

there was only one chaise at the pool so we couldn t really enjoy that together.

everything was very clean from the inside to the parking lot

pool was clean

the continental breakfast, thanks, and always place to park

secure parking and restaurants and bars nearby

everything was perfect from hotel staff and service to breakfast to amenities.

laundry had to be returned the same day but was not

unfortunately, big group of kids didn't let sleep till after midnight,

the breakfast is good, we enjoyed the outdoor patio. decent gym and comfortable beds

i wish the breakfast buffett had plain eggs

great parking, beautifil locayion near walking distance of great food and shops

very clean. good breakfast. kind and friendly staff.

parking is free for hotel guests

breakfast wasn t ready in the morning and they did not cleaned up the room during my stay

parking lot shared with mall

clean, eco-friendly,staff was friendly, and wifi, parking, and breakfast were included

breakfast was provided with a fair number of selections (not the usual crappy breakfast in the usa)

breakfast was okay and the gym was not that great.

spacious, modern rooms, friendly staff, great breakfast

breakfast is very good. environment is really nice.

variety of breakfast

thing, no laundry service

the exit access from de parking lot

breakfast was good and the personal in front desk very gently

great breakfast - eggs, beans, tortillas, fruit, cereal, yogurt, toast and pasteries...

breakfast was great, hotel is within shopping center for any needs- next to soriana

it has car parking

location. i would have given it a higher rating it the pool would have been open.

the pool wasn t open. internet didn t work in our room.

we will return definitely, and bring the kids along next time because the pool is great

pool

value for money, huge parking lot, room very clean. good location

ample parking lot

the parking lot is also great, the location is not that bad when driving a car, definitely not for

wifi was good

i didn t like the wifi

gym was not cleaned everyday and they did not put fresh towels and water on a daily basis either

free onsite parking included

wifi did not work with my android phone.

the water in the pool was cold

the pool, was nice and warm water. but the kids pool was disgusting .

garden, swimming pool, nice hacienda style, valet parking, lean maintained place located in a safe part of the

wifi and bed too small

bathroom is a little small. swimming pool was not clean

wifi was excellent

only concern was that i specifically listed a pet friendly room in my reservation through booking

there is no pool in the property and using the next door hotel pool costs $400 mexican pesos per person by 4

serene pool area, amazing landscaping, the free breakfast buffet was great full

location, value parking

but i was disappointed when i wanted to use the pool, they said the thermostat wasn t

the breakfast was delicious

staff was very nice and helpful. breakfast was served well.

breakfast was authentic and delicious.

the garden was an oasis in the city and the breakfast was delicious

breakfast was delicious and felt like we were eating in a friend's home

- great value laundry service

great deal on laundry

another great value was the private secure parking they provided

breakfast was very nice

short walk to city center plaza 300 meters +- great property, beautifully maintained grounds , pool

we needed to get some laundry done and it was rather expensive

i will not be staying there again and they also told me that i had to pay over 1000 pesos for the laundry that

towells and sheets were very hard need to have a water softener in tbeir laundry facility

estancia advertises an airport shuttle, laundry, wifi, and a restaurant, as well as other amenities

there was no working wifi in the hotel

room service was very fast and the food was

my favorite hotel! adults only. amazing room and wonderful staff!!! thank you so much!

a grab bar at the pool to make entrance safer

this hotel has a poor gym and the pool is too small for swimming.

it's a great place to get away for a weekend and relax by the pool or if you are coming into town for business

at breakfast, coffee, fruits and muffins are included in the room fare

excellent amenities as well such as a pool, rooftop terrance, and dinning room

we got a complimentary drink at the bar upon arrival

also please ask for bar menu with prices before ordering otherwise at check out, the price gouging is phenomenal

the hotel is very nice, has a pool and is very comfortable with high quality linens, comfortable beds and nice

no cleaning for two days, and the breakfast no egg, sausage for breakfast

breakfast was good

assumed breakfast was going to be continental breakfast but it was mexican breakfast, to which i'm not used

breakfast was excellent

breakfast overpriced

the breakfast was fantastic

just the parking structure

the restaurant and the facilities, the breakfast buffet is just delicious

too small and the parking lot because the door to access the parking was closed all the time and you have to go

not what i expected, wifi is useless and they dind't give me an invoice

room was big and well kept, a mini kitchen that helps with longer stays

the wifi really sucked. to the point it was quite frustrating to organise things.

was very clean, it had a little kitchen and fridge, it felt like you were staying in an apartment and not a

the pool was not clean, the ac was making so much noise and even though i set it to 18 degree, it

that it was raining ud83cudf27 and couldn't enjoy the pool.

had some trouble with wifi reaching my room

the pool wasn t clean or ready to use

weren t enough hours of service in the restaurant nor room service and the personal wasn t that friendly

location and breakfast

no room service, no food just breakfast.

on our first night there was a pool of water in front of the toilet seat

good location parking breakfast included

i picked the hotel because the location had a pool for swimming and the pool was not clean and had a bad smell

didn t have the time to go to the pool and enjoy all the amenities, i needed more time

eakfast &

the breakfast in the club room and the service were superb

great breakfast super clean

location, staff, strong wifi and comfortable

location; good wifi

they have laundry service at an additional cost however i felt that is something that should be included with

laundry service was mex$70 for up to 10kg load

laundry service available

we only stayed one night so we did not use the pool

breakfast, kids loved the pool

are not pet friendly as advertised - after booking & paying f 3 rooms, they informed us that they limit

unique hotel with lots of character and special amenities. good location and pet friendly.

is fine, but the beds are awful they are hard as rocks, nothing works at the gym if you can even call a

staff were beyond helpful, breakfast very good

great service, valet parking, great breakfast

good parking and good safety factor

the staff is rude, wifi signal is terrible

wifi is very good which was very important to us since we had two scheduled meetings

no ice, tv laggy, wifi laggy, beds had springs digging into our backs

and door handle were coming off the door to my room and the room opened directly towards the parking lot

is great, walking distance to the shopping center nearby so close to stores, restaurants, and laundry place

pool filter was not working, but it was going to be fixed

the room and the pool.

very nice staff, very clean, great location, very good wifi, complete facilities, big room

very few sports for offstreet parking.

price include breakfast, but free breakfast really few options

was going to a concert with my friends and the location was very convenient, and breakfast was very good

the service overall it was good. the front desk staff very polite. the gym was open.

room was clean, hot water, wifi

the free breakfast could have had a few more options.

service, location, cleanliness, coffee and tea bar on every floor, great restaurant and excellent value for

5 minutes walk away to expo, a cafe and restaurant inside, very friendly staff, clean, good wifi

room service food is really bad, very noisy event venue near the hotel: loud music made it hard to

pool was closed and no mention of it

air conditioning a bit loud but manageable. wifi a bit weak in room.

location was very poor, in a industrial zone where you did not have any restaurant or bar nearby and you had to

parking near elevator.

has it's own underground parking lot with convenient elevator access

plenty of great amenities. good kitchen and gym. clean comfortable room.

wifi quality was great

the alternative for a la carte was room service

room service staff were really nice and attentive

advertised having a spa when booking, which they did not have

the room service with all of its healthy options. safe unground parking via concierge.

wifi signal in the rooms

very slow wifi. problem of english speaking with staff

great location.great staff. enjoyed restaurant/room service.

location. breakfast also restaurant is good.

you can upgrade the gym