) -no laundry service - only dry cleaning for a price

wifi would cut out and the air conditioner made loud knocking noises

i enjoyed the room service as i was working in the mornings so coffee was brought to my room daily

the breakfast was tasty and freshly made

breakfast was good, better than other places i have stayed

breakfast could be a little better

kind staff, clean room, decent breakfast, great location, comfortable bed

wifi connection was horrible

the wifi connection

location within walking distance to bars, restaurants, night clubs and gym

other reviewers said, the extremely loud music from a nearby restaurant or bar is extremely loud

the bar across the street was very loud up until 3am

pet friendly and so good with booked another night there in a week

easy to find and easy parking

beds were super comfortable, there is a lovely bar and outdoor seating area

wifi signal

amenities like laundry service, and on-site restaurant and bar

isn't a laundry service (just dry cleaning) but there are lots of affordable places a short walk

the location is perfect , the security is perfect and the parking is great

the room service food was tasty and affordable

nice beds, water pressure, wifi, parking, room size

there s no breakfast or room service

room service was inconsistent

the pool looked great in the pictures but in reality the bar area wasn't even open and there were pails of

loved the pool area

it was a bit pricey and the rooftop bar at the pool can use an upgrade.

the parking is a joke, only for 3 small cars, my van entered with problems and i damaged the right

there are laundry facilities, in the underground parkade, in a nice room

kitchen needed attention

was great room by the kitchen was always hot and too light

great location. big room at a great price. kitchenette was a bonus.

noisy and terrible wifi

love the pool, patio, staff, breakfast, location, and room!

no yoga mats in the gym to do stretching, complicated gym access

it's on a street with many nice cafes nearby, and we had breakfast outside on the hotel patio beneath a beautiful

is excellent, bar and restaurant have a nice ambiance, design is thoughtful

is great, staff was courteous , breakfast was amazing

the only kitchen facilities are on the rooftop terrace, and laundry is a paid service

the kitchen was lovely and there was free unlimited filtered water

there was only instant coffee in the kitchen and no kettle

of the room advertisement says there is kitchenette and washing facilities

the shared kitchen is very nice

pool had debris floating around with the small renovation that was happening but other than that

the pool was warm, and a pleasure to use and hang out for my daughter and i

amenities include a heated pool which we were able to use even at night in late november

room service finishes at 4pm

the room was wonderful with our own private enterence to the pool area

borders the historic centre, so a short walk they have filtered water and a pretty well stocked kitchen for

additionally, the room was tiny, and the fridge and microwave were located separately in the kitchen downstairs

heated pool!

the pool is small but great temp and deep enough for relaxing

also, the pool was warmed, so that's nice

the heated pool was a lovely perk, perfect for unwinding after a long day

hrs later the showers have no water pressure so you might as well take some soap and go into the pool, the

nice place, pretty clean, nice and helpful cleaning lady (miss silvia), possible to do laundry

location was excellent, basic kitchen met our needs, clean, helpful staff, price was right.

nothing to clean kitchen with(towels, broom etc)

kitchen needs better equipment

small kitchen with dim lighting

terrace and kitchen on roof . decor , plants . fans .

also the wifi was garbage in suite 5 and only worked on the roof

was comfortable, and we especially loved the beautiful rooftop terrace where there is also a full kitchen

the kitchen ceiling leaked water when it rained heavily

kitchen seems to stay open all night

food was very good and reasonably priced - at restaurant, pool, or room service

had a nice pool, gym, restorant, 24 hrs sauna and room service

1 gets the noise from the bar and restaurant until late and then early for breakfast

t feel this was correct given the rest of the stay, we got our full 1000mxp deposit back; 5) wifi only worked

the pool, the staff, the rooms were all above my expectation

the worst thing though, was bringing our laundry and charging us more than 1800 pesos for it

i like the hotel, but the room felt like we didn t have privacy the laundry service is poor

have to ask front desk for pool towels or iron

wifi better in some area s than others

good location, safe parking and pet friendly rooms.

they were extremely helpful as they made a laundry for me

good, reliable wifi if you plan on working :) i would definitely stay again

many nice restaurants are around here. wifi is fast.

also wifi was bad

the kitchen could have used some newer pots and pans for cooking.

the pot and pan in the kitchen were in very bad shape, so we were unable to cook

no wifi

clean, comfy bed, decent wifi, very friendly and helpful staff

wifi was very poor

not allowed in the gym due to covid

bad wifi

clean, nice rooms, free parking, great location, good food 24/7 room service. great value

room service

not 1 dumbbell in gym

com it said they have a washing mashine to do your laundry

also spacious with a place to hang laundry :)

they have laundry facilities and the breakfast was good too

the continental breakfast towels need to ask for clean ones

the breakfast was

the parking was not enough for all guests

no elevator, poor selection in breakfast (even at additional fee), dirty pool, parking lot

when they opened the pool, the water was green

intermittent wifi.

no elevator, poor selection in breakfast (even at additional fee), dirty pool, parking lot

i did not have a chance to go to gym or pool but i will be back in less than a month

the people are warm and nice, the massage service great, the gym is enough and the pool is not that big but it

there is not enough parking spots

modern hotel with all the comforts, hot water, soft sheets, gym, pool, air conditioning and good wifi- at a

modern hotel with all the comforts, hot water, soft sheets, gym, pool, air conditioning and good wifi- at a

quiet, nice staff, good wifi, nice athmosphere, kinda special place

early check in possible

i used their laundry services, and again, was very impressed with the results

comfortable bar by the pool

teh room was pretty big. good facilities, valet parking, pet friendly

the wifi didn't work in the hotel room only in the common areas

was assisted wonderfully while i stayed here i brought a pet and where very helpful, wonderful friendly staff

big kitchen

no water one morning, the wifi didn't go until our room (n10) and only one towel for the couple.

my room was quiet, and the wifi worked well

there s a separate common kitchen as well

we enjoyed having the little kitchen ( we hardly used) i was very annoyed by bugs

stayed for almost a week and needed to have some laundry done

one of the rooms berry noisy near to the laundry room

i wanted to send out laundry and in spanish it speaks of there being both laundry and dry cleaning service

i went to the kitchen to order room service and they lady just said it was closed so ordered uber eats instead

location, wifi, staff

usually prefer a kitchen in my room, but for the price this worked out great

they moved my room and charged me more than what it was also found a roach of marijuana on the kitchen they have

the booking page said our room would come with a kitchen, but we were surprised to find that the kitchen was

really bad, the pictures don't match with the real room, the parking is not enough for the number of available

parking lot too small

parking, if you came after 8pm you would have to park on the sidewalk

wifi and cell reception were so bad it made me seriously consider paying for another hotel instead,

also parking lot gets full and there are not many options to park outside

i had to do laundry to get them dried up and ready to pack

tv didn t work. staff accused me of smoking in my room. their laundry service is a bit spendy.

room, very good breakfast, cheap laundry service

also, there's a convenience store in front of it and a very nice bar just 2 blocks away

daily bottled water was provided and we had excellent wifi

no laundry facility at the hotel; room not catered for 3 guests - had to ask for bedding for sofa bed,

a smoke free building, they allow smoking at the bar, but the bar is inside the building

wifi is spotty

cold pool

the pool and gym were closed during part of my stay.

the 2 treadmills in the gym were broken

parking

food was expensive and when ordering room service we often got the wrong or incomplete meals

a 5 stars property could actually have a heated pool

gentlemen who checked me out charged me for a mini bar beer when i told him i've stayed at the hotel several

bit noisy from bar next door. inside facing window

noise from the bar lasted until 3am

excellent breakfast, many options to choose from.

breakfast

the wifi didn t work and the room was super poor

room service was excellent and courteous

had a gym and outside patio upstairs if

lost parts of our laundry and did not apologize and did not get back about it to us breakfast is not

they have kitchen so you can cook if you need it.

there is also an available kitchen and a rooftop sitting area with an available washing machine

hotel, friendly staff, very clean, delicious and ample breakfast, lake view, hummingbirds and cute corgis,

you have use of the kitchen

the pool is big, it only needs some chairs

the price, the lobby, the parking lot, the location.

it,s a little old hotel and the pool is poor

our rooms were available early and we were able to do an early check in

wifi

they did offer free parking, at a fenced lot about a block from the hotel

small stuffy room. terrible wifi.

the parking was half a block and every time you need to print a ticket

clean room, good price, wifi works well, friendly employee

clean, wifi working, hot water, tv, all good. very tasty buffet breakfast and kind staff.

friendly and helpful - bed was super comfortable - great food and service at the restaurant - gym facility does

clean up the room service left out side all day.

5) the wifi was fast but unstable

like that it has plenty of amenities like the gym and coffee shop in the lobby, and love the location, you're

i brought my own water from the gym

the wifi also didn't work ever which meant the tv never worked

wifi was not in working order. no pressure in shower.

and wifi didnt work , the location wasn t for some reason where i expected and is near historic

kitchen is was close

o coffee i had to ask for it, and there was a small restaurant open for breakfast not for room

mal wifi

terrible wifi

parking and big rooms

everything was good except the wifi and location.

wifi was very slow and sometimes it was not working. not many restaurants near the area.

was no wifi in my room

they did not have the wifi passwords in the

hour wait for room service when restaurant only had 3 guest

allowed drinking around the pool late hours but the guy kept themself under control

small gym

wifi was only good in certain parts of room, and even then it was quite weak

no laundry service

laundry price was ridiculously high and per item but luckily there s places nearby

no room service

great pool, super helpful staff

the water in the shower was brown and i called room service they only said let it run till clear

we arrived late every day due to tours and acrivities and by 7-8am laundry room starts their

you can have the hotel do your laundry

room was next to the laundry service area, and it was a lil noisy for a short amount of time

vallet parking was a little awkward- but perhaps just the thought that they took our car about 5 blocks

room service each day was lovely

the plants and pool area

no ac dirty water bed sheets had hair the smell was bad the carpet was nasty my booking said free breakfast

when we arrived at the hotel, the gave me a room with two double beds, different price and breakfast was not

the pool was good

pool is disgusting

staff, i need to drop my laundry at the reception

only wifi was satsfactory

i also didnt like the fact that they dont offer room service

breakfast and location

not very clean some days and noisy air conditioner, the gym is not good

the charge for our laundry seemed excessive. a shame there was no pool.

had a bad experience with their laundry service

lack of laundry bags in the room and the apparent complexity of getting additional ones was, puzzling

room service ended to early.

the restaurant / bar on the top floor was excellent

prepaid for 3 rooms 36,000 pesos yet my laundry, of socks and tshirt for 85 pesos was held back because they

sent a shirt to laundry service which vanished into the system and when i tried to get it back staff had no

hours with not enough options, it is understandable that the butchery restaurant might be use for room service

loved the rooftop and having a free breakfast was so nice

breakfast was great and customer service!

has it's own underground parking lot with convenient elevator access

location was very poor, in a industrial zone where you did not have any restaurant or bar nearby and you had to

parking near elevator.

the advertised laundry is fake one just ask at the reception, they ll tell you

the advertised laundry is fake one just ask at the reception, they ll tell you

breakfast buffet was included

beautiful view excellent staff good breakfast

there is free wifi and also computers in the lobby in case you need to work or print something

my room was very spacious, extremely clean and the wifi worked well

the parking space is very limited, but you can leave your car in a parking lot in front of the hotel

staff is amazingly friendly and helpful, the breakfast exceeds the expectations and the location great near the

location. breakfast. quiet. fast wifi

wifi not working. toilet take long time to fill up after flush.

breakfast was great

laundry service was rather pricey (i think out-sourced), although very prompt

laundry service (one large load) was expensive $55 usd, given the cost of other things in mexico

second, the laundry is very expensive

the hotel can only do your laundry once a week

strong wifi

only negative was slow/weak wifi connection.

overall good stay and value. great breakfast

modern hotel with reasonable rates 2) great hot / cold breakfast buffet that was included 3) free parking

struggled a bit with the tv and the wifi, but got them both figured out

gym, location and cozy rooms

i also really appreciated that they had a dedicated laundry area for guests including ample space to hang it

there is laundry service for added price, or you can hand-wash

place, clean, equipped and organized kitchen, good wifi, hot shower with good water pressure

the shower, the wifi

wifi spoty

very poor breakfast with limites options, broken gym machines, super small room

limited access to the gym.

wifi worked very well

wifi was on and off the whole time we were there

were no previous instructions on how to use the parking lot that is next to the hotel which is free for hotel

also appreciated that there is parking

you feel very welcoming. our room was spotless clean. all staff helping. parking included.

breakfast is served too late, we are used to eating

the breakfast was adequate, but served in a lovely setting

breakfast could have a bit more variety, but was good. otherwise, nothing else was bad.

it was great with a balcony, high ceilings, wifi, large bathroom

weak wifi and even though there was a sign that states wait for hot water, we never got any

questions i could not answer from the mobile app were: - terms and hours of laundry services - when and where

laundry was slightly delayed and i had to go to reception to chase it up

english communication skills, phone system not working to call laundry, room service, or front desk

sunday, same day laundry service at no extra charge.

the pool was good and the gym, rooms are confortable.

bar didn t have what was needed for drinks ice machine broken no internet down and tv to many

rooms, restaurant, bar etc

post kids under 17 stay free hotel charges for extra guest says only 3 and my search was for 3 adults 1

breakfast was great but it was the same everyday. we need variety. mattress was to hard.

location, good breakfast, helpful staff, clean room, wifi, tv

buffet breakfast lots of choice

it was very centrally located, and the breakfast was great!

coffe does not taste the same with only sugar so no coffe for me with breakfast

wifi was very slow and non didn't work on the 5th floor

the free breakfast was good depending on who makes it

the breakfast was cold and not very tasty

the breakfast is not included

not even 10min into my pizza wifi didn t work so well,due to the water crises in gdl the toilet and faucet

the scary upstairs laundry room

my son needed to do some laundry and we were very happy to know there was a washer and dryer on the 6th floor

another good thing was they had a laundry room free for the guests to use , you just need to buy your own

booked online for a lower price therefore they gave us a room located next the stairwell, laundry room, and

hairdryer, water, tv, iron for your clothes, coffee maker and outside on 2nd floor ice machine, laundry room

grateful for the free laundry

the suite was perfect. the gym and the laundry.

room and facilities, specially laundry machines

my only complaint is that the cleaning staff did not leave water bottles and a laundry bag when i first checked

everything you might want during a stay - kitchen, great breakfast, laundry facilities, gym, restaurants very

we had a car and parking and service was great, we needed laundry done they arranged for it all was perfect

the only negative thing i can say is that the laundry service is a bit expensive.

they offer a laundry service but when i asked them to help me get some laundry done using non-biological

stayed with my wife an kids for four nights

the gym is excellent

bed and sheets good quality; excellent wifi; cheap; clean.

also, i was told there's a free wifi but find out only in lobby so we couldn't use our phone

cockroaches in the bathroom. wifi was not working.

wifi

no hot water and not all the rooms had wifi

bad no parking, they have permission from another hotel facility but they took keys our car cracked at the

they do offer free parking but it s at another hotel and you have to haul your luggage for around a block

good wifi, free water, thick curtains to keep light out

very cheap, it had ac, the wifi was good

free parking a short block away in a secured lot

you get wifi and ac which made the stay feel great

the price of breakfast

they say that the breakfast was not included even when the reservation said it was.

our front he went above and beyond to make sure i needed nothing while i was alone with y two kids and made

the common areas of the hotel are nice and clean. but the room service needs to improve.

the convenience of have the restaurant in the hotel was very nice, the breakfast was good.