we had to ask for a room card, so we wouldnt get lock outside and we were able to go into the laundry room

pool was still closed due to covid

can only make a right hand turn out of parking lot

the parking was horrible... need more handicap area.

kids were also very disappointed with the pool

the lobby itself is very clean, the gym and pool facilities were excellent

breakfast was really nice and the pancake machine was a great hit for the kids

due to covid the gym and pool was closed

was clean, breakfast was delicious and i appreciated the hand soap, lotion, body wash, shampoo, and

the pool was not open

sometimes very noisy and laundry was always busy.

guest laundry did not work at all

the pool was closed which really disappointed my kids.

clean , good staff and felt safe in the parking lot .

no pool wasn't open

no water in pool(temp was high 90's that week) toilet didn't flush properly

the breakfast needs a lot of work. the juice was very watered down and so was the waffle mix.

breakfast

wifi worked

a bad experience overall, fitness room only has one treadmill and stationary bike, dumbbells with no bench

i asked him for an iron he told me i would have to go to the laundry room and they had one in there i could

you could smell smoking in a non smoking room. seen laundry over the rails.

the tub was old and had chips in it and on top of that i had a pending charge for 4 days for my pet and i get

pet friendly and their pet charge was not exorbitant. refrigerator in room.

everything was great and the breakfast was nice

front desk person was hospitable and knowledgeable plus they have free laundry.

the complimentary laundry was great too

nice large rooms love the pool and outside area nice grilling area

didn t like that the property pool is under construction until june, which sucks because i wanted to go swimming

the room was large with a small kitchenette.

breakfast options greater than would ve expected including sausage , eggs and waffles

pool area was basically right in the parking lot with no privacy

color of pool water was not something anyone would want to swim in

it did take a few minutes finding the only way into the parking lot

breakfast was amazing

also, laundry facilities at hotel made it nice to not have to bring home dirty laundry

room was clean, guest laundry unfortunately not

the pool was the perfect temperature and they provide towels for you

we felt safe leaving our car in the parking lot

staff location and breakfast

laundry on site, worker on site and very helpful

the full kitchen came in handy as i traveled for thanksgiving

a very comfortable living area & a kitchen with whatever i needed

the sink in the bathroom had no drainage, and the sink in the kitchen was broken.

it has a kitchen, not very usable and the fridge and microwave are in the bedroom area, not in kitchen

plenty of space and great to have kitchen with full fridge

what a surprise to open the door to the room to find a small one bedroom apartment with full kitchen, bath and

the space in the room. loved the kitchenette. the bed was comfortable.

we are required to clean items used in the kitchen it would have been nice to be supplied with paper towels or

full kitchen

location closed the pool and laundry room most of the rooms are filled by tenants who are staying long term

woke up to my room flooded from the room next-door three days in a row i woke up to all my clean laundry and

no breakfast.

they have smoking rooms!

breakfast was pretty pitiful

their laundry

the couch was dirty looking- i wouldn’t let my kids sit on it

the couch was dirty looking- i wouldn t let my kids sit on it

having the pool right next to the room!

clean room was spacious my kids loved the outdoor pool i would be back to this hotel for my next

very good, clean, new, good laundry, good staffs, friendly.

no detergent machine in laundry area ahhaha

the room was very clean , soft bed, quiet room pet friendly i would definitely stay there again.

pet friendly

pet friendly

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

they need a laundry room for every floor

the laundry room could be a little bit cleaner but i am not complaining

put me next to equipment room and across from laundry when hotel was not

well lit and plenty of parking

was near lots of noisy areas such as the laundry room

we walked to breakfast and dinners and walmart, everthing was pretty much in the parking lot

minimal parking.

people at the front desk were so nice, room was clean, great pool and an awesome continental breakfast

the breakfast was good with a nice selection

we had to get a laundry person to assist us

pool wasn t open but think it was to early in the season.

gym

breakfast was good even though i came downstairs late so i was not able to get the hot breakfast

beds were comfortable breakfast choices were very well above average for your typical hotel fare

the nicest aspects of the hotel were the cleanliness, the indoor pool, and the staff

i wish there was a bit more of a business center, but the wifi worked well

cleanliness and the breakfast

location,the front desk help was excellent,breakfast was good,the peace and quiet was great,that's what the trip

wish it was cooked breakfast but understand that kitchen wasn t working properly

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

i wished there was a quest laundry

the parking lot had a couple of lights out but i'm sure they will fix that.

room service the entire stay

i don t know about the breakfast i didn t have any

also, very slow wifi and at check-in the manager looking thru several old saved, paper room-key envelopes

didn't go for breakfast cause i didn't know the location and the staff didn't say anything about it

people outside in parking lot drinking alcohol

no breakfast

stinks of smoke they told me i had booked a smoking room which i believe i didn't i don't smoke

parking lot was narrow but nothing unmanageable.

make sure you book non smoking if you want a non smoking room, i forgot

wifi didn't work.

only complaint is that i booked 2 non-smoking rooms and one of the rooms we were given was smoking

dog was apparently in room ( the room smelled like a dog), the grounds were dirty, dirty laundry thrown off

board would not stand and the cover wouldn t stay on it , burn hold in the blankets( non smoking room), a

it came up on the site as a smoking room

pet friendly

also there was a group that took up a lot rooms and stayed outside in the balconies smoking marijuana

i wish the laundry facility was updated. also room didn't have usb plugs to charge devices.

complimentary breakfast, price, location and laundry room for guest.

seems like all or most of the room service employees had bad body odor

pet friendly

breakfast was ok for a to go bag

as for the laundry area, although i did not use it, but i went there for the ice machine, i think that room

parking a little conjested

parking could be better.

excellent customer service. room service was provided daily. this is all that i was looking for.

lack of parking

mexican restaurant across the parking lot

have stayed here multiple times and the staff is always great the rooms are great the breakfast is great the

the pool area was very fun, the breakfast selections were great even with the pandemic

my kids enjiyed they waterslise,pool, n gym.. i loved breakfast was wonderful

nice gym and indoor pool. people at desk very pleasant.

the kitchen area was amazing

the front door within 25 feet of the entrance and i'm allergic to it plus people grilling in the parking lot

no coffee maker there were homeless people hanging out in the parking lot around our cars

the parking spots are too small, and coffee would be a nice basic touch

not only that it was a food item left in freezer and two big bags of trash/clothes left under the kitchen sink

not enough people in housekeeping to get the laundry cleaned and back on the beds

great fast check in, clean room, bar downstairs, comfy bad

from a broken car window in the parking lot and people hanging out by the cars late at

previous gust socks and head bands in head board of bed, beds were made up sloppy when ask for room

security cameras in parking lot 10-11 vehicles broken into, including ours by breaking out back glass

the website states embassy suites resort golf spa

the room service food was just okay. the service was amazing, though.

the pool room floors are dangerously slick, i'm glad we didn't have our toddler in there

it didn't seem to bother the kids, just me

also they didn t tel me it was an extra charge for having my pet

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

very enj poo yable stay,pool was so enjoyable for my family

plenty of parking, fast check in and checkout

i was told there was no packets, none in the kitchen

no indoor pool but other than that we will be back!

i loved the friendly staff especially the kitchen staff.

the breakfast was very good and the staff was so nice

pool was off

that we didn t get to use pool

bed was hard and the room was next to the laundry room, noisy!!

our room was directly across hall from laundry!!!

used the laundry

laundry room venting machine had thing in wrong slots still after three day being told

sometimes tough finding parking in front lot.

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

hotel was conviently located, nice breakfast, easy check-in and check-out, sufficient parking

rn) in the black out curtain, property is across the street from several restaurants and their parking lots were

have stated there before love the location and breakfast good value for your money close to concord mall and

was great except for one of the curtains wouldn't close all the way and the parking lot street light came through

my kids liked the waffles the best

the breakfast was great

kids running in the hallway on the last night and the people next door was loud

my kids favorite part i m sure was the pool

breakfast was good , but the waffle house was amazing.

also love the fact that it had a laundry facility for the guests

and pool were not accessible

good location, comfortable room, good breakfast, easy parking, quiet. like home away from home.

reason we chose to stay was the pool

other than that everything was wonderful and i had a late check out bc i was literally glued to their comfortable

paying for laundry

loved the breakfast and it was good that they had laundry facilities

laundry facilities

friendly, helpful staff, beautiful rooms, spotlessly clean, great breakfast, free wifi, gym, lovely public

room layout. space. quiet.very clean. full kitchen

didn t have any plastic laundry bags

were people and kids that blocked out many rooms on my floor and the constant slamming and banging on doors

parking

wifi did not work

if you are traveling with kids....snacks and menu items are extremely limited and pricey.

laundry service, fitness center, snacks and drinks available 24/7

the kitchen /dinning area was a bonus for me

there was a lot of events going on and parking was limited to nonexistent

nice spacious room and bathroom. the kitchen was a plus

the staff was amazing!! great suite with living and kitchen area

staff very nice ...good location ....perfect fit laundry room big plus

laundry roomcost a little to much.

we could hear every door shut and the laundry room 4 rooms down the whole time

spacious room, laundry area, and good location

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

rooms, guest laundry on site indoor pool,spa, and exercise room

like to have more useful items in the kitchen as well as ice in the refrigerator, perhaps a larger refrigerator

there for soccer tournament and had lots of kids at hotel, with that said was still very quite and had a great

the kitchenette was not cleaned and not restocked

indoor pool and gym and late hrs access

the laundry app wouldn't work so we couldn't do laundry .

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

breakfast isn't included and neither is the laundry room

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

had to drive our wet clothes to a laundry mat to dry them

therefore, i am requesting that our laundry services at the hotel be provided free of charge

there is also a laundry room for guests staying long enough to need it

reservation on here included breakfast and we paid for that but when we got there their kitchen has been closed

my kids said the wifi was a bit slow, but i found that to be the case in charlotte in general

pet friendly (only $25 cleaning fee, which is better than most places), very nice staff.

there was only 1 guest laundry facility in the whole building of 5 floors

room was close to ice machine, elevator and laundry room

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

spotted just down from our room there was a laundry with washer and dryers large too

location from i-85. and restaurants nearby pet friendly and cost

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

i really loved the kindness of all the employees, the room and the breakfast.

the room was unkept and had no room service

pool was closed due to covid

laundry facilities were honestly the only weak point of the hotel and that seemed to be a temporary

the staff was great clean facilities , laundry room was greatly priced

lot of stuff was out: no shower gel/shampoo in our shower, tried to do laundry but they were out of detergent

the laundry facilities and

wonderful indoor pool although the air conditioning made it a little to cold for the kids

i loved the gym and everything was clean. laundry prices were great!

it needs a fan in the laundry room! super hot in there when doing clothes.

needed laundry bag in room.

laundry equipment needs to be updated

laundry not working well, as well the clothes come out smelling really bad

good location and glad to have laundry on site.

our room was right next to the laundry room so we heard washers and dryers a good bit

hotel has a fitness center and laundry available

guests may also consider included contienental breakfast and a little gym

fruit at continental breakfast.

comfy beds, soft thick white towels and free coffee and free laundry

clean , free laundry service , everyone so pleasant and welcoming

& unlike other extended stay hotels come with everything you need to cook, clean, shower & do laundry

free laundry

- free laundry facilities was the cherry on top

linen smelled like dirty laundry

the laundry room to hot

really and i most certainly didn't like the fact that when i went down to do my laundry that was about 10 police

good location, easy access from parking,

didn't like the fact that my poor went out in my room, and also there was no cups or kitchen stuff in the room

is a fee to exchange but again if they don t have any to exchange you have to wait for the laundry yo get

it was close to the stores and they where pet friendly.

comfortable for us and travel with our pet. very nice employees. quiet.

the kitchen was generally well laid out, but it was missing a few essentials such as dish soap, paper

i like the room with the kitchen area.

there was trash in the kitchen trash can, and the floor wasn't swept

the facility did not have any hand soap or kitchen soap

the laundry room is a bit warm but was very appreciated a little expensive

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

laundry, spacious, great great breakfast

my kids enjoyed the quite. the breakfast was also good.

kids running on the floor, sounded like they were coming through the ceiling

think the price should have been cheaper because there was no breakfast, pool or gym

think it should have been cheaper because there was no breakfast, pool or gym and couldn't get access to movie

is clean exceeding its star level, gym equipment are new, location is convenient that shopping center is next

slow, unstable wifi

there was no wifi for my children to play on their tablets.

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

clean room, nice kitchen area, comfy beds, new bathroom, pet friendly , convenient

breakfast was very nice

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

the staff was welcoming, everything was clean, breakfast was good in the morning, overall a great stay

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

the little bar too

weekend bar hours. but, i understand it s a slow time of year for pleasure traveling.

comfy bed, good gym, close to other amenities. friendly and helpful staff.

room service wasn t available but it showed on the website

the laundry and vending machines halfway work

laundry facilities and bathroom

s dryer stopped working so i couldn t get fresh towels, but i could wash them in the guest laundry

parking lot could be bigger. and they could use a isr machine. good paint job

kitchen

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

it was in a good spot and clean, nice fire pit and pool

the location right off the highway, plenty of places to eat nearby, nice clean building, great pool, comfy beds

nice beds pool and front desk is extremely sweet and got me in my room immediately

i love the facility, the room and the pool

the laundry room was out of order. i really needed that for the amount of time we stayed

24 hour gym

the front desk, the breakfast ladies, the housekeepers and basically anybody who worked there was fantastic

breakfast was kinda blah-but it was free!

it s close to a mall, and some local gym which is nice

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

also, not having a change machine in the laundry room was an inconvenience

only suggestion i'd have is to upgrade the laundry units to accept cards

dirty sheets laundry on pull out couch when we went to bed.

you have a small kitchen but no access to plastic forks or spoons that you have to buy elsewhere

rooms had a kitchen, but no pots or utensils, just empty cabinets

not enough wifi

the appearance of the building and the availably of parking.

the room was very clean. i like that the room has a kitchen.

i was approached in the laundry/vending area by a man asking if i wanted some

laundry facilities and vending machines on site

that she needed to leave the dogs in the car when she was getting breakfast or using the laundry room

parking and food choices in the vacinity

good breakfast...just off i-85...close to shopping.

extremely friendly and helpful staff, good breakfast, nice room, laundry just for $ 4.5,

of the plug-ins in our room were not working, the phone in the room did not work, and the wifi password we were

love the breakfast, so clean and friendly staff.

elevator halls dirty with mud most guest smoked weed so my room smelled like weed wifi was very week bad area

i appreciated the wifi working in the room as that is usually a problem at other hotels

asked for a smoking room and when we got to the room it was horrendous

it appeared solicitation and drug use was happening with the activity in the parking lot and the glossy appearance

smell the junkies smoking drugs on steps very unsafe me and my family left way before check

in parking lot, torn bed sheets, broken air conditioning, bathroom not clean

the hotel does not have breakfast

room was a disaster, the light did not work, the wc was broken, the wifi worked just half of the times

the desk clerk at check-in wasn't very kind & i got charged a $50 pet deposit which really shocked me because

laundry didn t work

could do much better for breakfast

how two parking lots combined into one.

the breakfast was cereal and/or toast with jam

wifi didn t work

the laundry person had disappeared on her so i had to go get them which was fine

friendly staff. breakfast included. laundry available. we'll situated.

went swimming and enjoyed the pool to ourselves

because we traveled during the corona virus breakfast was limited items.

there are a lot of dining options in the area of the hotel, and there were some covered parking spots

laundry roon.please invest in that

easy going. good breakfast. self service laundry.

exercise room is on the third floor which is where all the smoking rooms are and the laundry room is on the

that there was no laundry room. lol

coin laundry did not offer any detergent or other laundry care products

it also has full size kitchen which is pretty cool

the spacious, modern, sleek rooms with kitchenette, huge tv and great bathroom - large gym - pet friendly hotel

breakfast was great. my kids enjoyed the stay.

the room had a full kitchen with a refrigerator in a microwave no stove

loved the spaciousness and the equipped kitchen, quietness, respectful helpful staff

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

no personal laundry service and no free breakfast

need a hook or bar for a towel within easy reach when getting out of the shower

cosy, nice bar and great staff, very responsive room service. restaurant food was good.

allowed us early check in without charge

, gym is not the same as the pictures posted

the wifi wasn't great and the breakfast was insanely expensive.

restaurant room service was good....room clean but floor we stayed on smelled like pot!

great visit for a much needed mini vacay away from kids

the gym the sink

guest laundry should have contactless option to pay for the service (actually, coins are needed )

laundry room provides detergent and has coin operated machines

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

comfortable bed, very clean room. laundry!

the gym, while mostly organized, could have used a wipe-down

also, adding room service for breakfast would be the best

they give us room far of the elevators, as we have asked, but the room was near of the kitchen

the valet service is great and we so appreciated that you were pet friendly

the room was incredibly clean, wonderful mini bar selection, bathroom was one i would like to take home with

our stay was very short, only for one night but we sincerely appreciated their pet friendliness and they were

gym was amazing disappointing there was no pool

coffee shop and gym were excellent

the lobby and gym were very impressive

was given late check out. saved the day!

room service food

the room was lovely, valet team great & room service was spot on

the room service

the staff was amazing! the gym is awesome and clean.

very clean, open, nice gym and breakfast was great

got there to find out that didn't take pets so i had to find a different hotel to stay at