their laundry

we were in a non smoking room

good for travelers with pets: only $10/night, has direct access from room to outside area

everything else. big beautiful room. nice pool facility.

from the check to the sparkling clean pool

very good, clean, new, good laundry, good staffs, friendly.

no detergent machine in laundry area ahhaha

limited handicapped parking ice machine and elevator not centrally located in building

pool was closed

room was dirty, kids played score in the hallway until 2am there was no food at 8:45 am for breakfast and a sign

we are required to clean items used in the kitchen it would have been nice to be supplied with paper towels or

facility did not provide breakfast because the room had an internal kitchen

plenty of space and great to have kitchen with full fridge

full kitchen

what a surprise to open the door to the room to find a small one bedroom apartment with full kitchen, bath and

short on staff, limited room service

location,the front desk help was excellent,breakfast was good,the peace and quiet was great,that's what the trip

pool was closed and breakfast was limited

was perfect staff very helpful and friendly room exceptionally clean breakfast s

food, pool. bed was comfortable

sometimes very noisy and laundry was always busy.

guest laundry did not work at all

breakfast was nice!

breakfast was included and the room with the jacuzzi was delightful.

kids were disappointed when they came back from playing in games and couldn't get into pool because

hotel was perfect my room was extremely clean the staff was extremely nice the breakfast in the morning was

ud83eudd37ud83cudffc wifi was not good

i loved my room and the gym was a nice space

breakfast was really nice and the pancake machine was a great hit for the kids

since we stayed during christmas, the hotel leaned into the holiday spirit with a kids’ coloring table set

we had to ask for a room card, so we wouldnt get lock outside and we were able to go into the laundry room

the location and the front desk put us on the top floor so we wouldn t be woke up by kids stomping on floor

kids were also very disappointed with the pool

the kids kept tossing and turning all night trying to get comfortable

i didn't have a microwave in the room, would have been convenient with kids

pool needs re-surfacing and a little cleaning, but not too bad

breakfast wasn't that great

was a parking lot party for a few hours right outside my window

the breakfast

the breakfast needs a lot of work. the juice was very watered down and so was the waffle mix.

you could smell smoking in a non smoking room. seen laundry over the rails.

i asked him for an iron he told me i would have to go to the laundry room and they had one in there i could

wifi wouldn't stay connected and i kept getting kicked off, the bed was so very hard it was

doesn't say you can't leave dog in room while you go out to eat even after paying pet deposit but they called

add said pet friendly an i had two dogs i is 3lb an other is 5 lb cost me 50$ that s what the hellnit cost

the complimentary laundry was great too

front desk person was hospitable and knowledgeable plus they have free laundry.

the pool wasn't open when it said it was online.

didn't offer higher speed ethernet. only wifi

is no distinction between pet friendly rooms and non pet friendly rooms

small parking lot

breakfast options greater than would ve expected including sausage , eggs and waffles

breakfast was great, good coffee, plenty to choose from, and very neat and clean

the parking was not the best mainly because people were double parked. only decaf coffee.

the only thing i didn't like was there weren't many parking spaces in the parking lot

also, laundry facilities at hotel made it nice to not have to bring home dirty laundry

room was clean, guest laundry unfortunately not

staff was very friendly. allowed late check out as well.

pool and breakfast

breakfast was very good and had some gluten free options for my wife, which is a welcome change

laundry on site, worker on site and very helpful

the sink in the bathroom had no drainage, and the sink in the kitchen was broken.

love that a have a kitchen to cook in. also the property manager is great.

price, very pleasant staff, good location, no smoking, no pets, comfortable bed, kitchen and living

fact it was a small kitchen, with a full sized fridge and freezer, was brilliant, but that they had a basic

friendly, clean, location, quiet, comfortable, indoor pool, proximity to sturbridge village, adjacent convenience

the pool was kept clean the whole entire stay

the maids were nice, though you cannot opt of room service if staying more than one night

staff, front desk parking spaces

the breakfast bar was absolutely out of this world amazing and the pool was exceptionally well cared for and

would have been nice to have scrambled eggs to go with the hot potatoes and breakfast sausage

breakfast was okay

got to say for the dollar value it's a great value staff was extremely friendly breakfast was freshly set out

breakfast, but that s not their fault due to the virus

more breakfast options

more towels in pool area but just swam longer till more got there not a big problem

nice gym and indoor pool. people at desk very pleasant.

the pool was very nice and the hot breakfast buffet was wonderful!

have stayed here multiple times and the staff is always great the rooms are great the breakfast is great the

great location and pool was wonderful.

dog was apparently in room ( the room smelled like a dog), the grounds were dirty, dirty laundry thrown off

little disappointed to find out the pool was closed on sunday

clean rooms pool is open

pool

it came up on the site as a smoking room

complimentary breakfast, price, location and laundry room for guest.

i wish the laundry facility was updated. also room didn't have usb plugs to charge devices.

breakfast was ok for a to go bag

seems like all or most of the room service employees had bad body odor

the breakfast was delicious

breakfast service.

room smells like smoke even though non-smoking

parking lot shouldn't have too many bummers

basic breakfast

pool was clean.

just happened that we were assigned a room (216) next to guests laundry and unfortunately at very late night

the wifi in the hotel is non existent so just forget that

i also was told no pet fee and they charged me $50 for 2 pets

enjoyed the breakfast

breakfast served on time and was delicious with many choices

were laundry is ay

have very cost effective guest laundry

there s also a guest laundry that s really convenient for us so we could wash our laundry from work the

i was unable to stay for breakfast because i had to go to work the next morning but i like how that the room

didn t remember our breakfast bag

breakfast was delicious and well maintained

a great place to stay, good location, polite and professional staff, breakfast is

i went to a party and was going to have a night cap with my friend and the bar was closed

dinner at bar did not live up to many past dinners at bar and restaurant....

is a charming historic hotel with a small but cozy bar and restaurant

tim who is in charge of breakfast was so friendly and went out of his way to serve us

staff were very polite and breakfast was great with a good variety

had to park across the street in another parking lot one night as there was no customer parking available when

kitchen

friendly staff, nice breakfast, loved the pool, spotless room

the top dryer in the laundry room did not dry my clothes at all

the lady when we first checked in and the laundry access.

anyways ms lady, the housekeepers, the laundry lady & all the ones that ms sabre my service animal

you should notify people that you don't do laundry every night only every 3 days

visit third floor, total disappointment, lack of cleanliness, no ice, soda machine not working, laundry room a

somehow the staff lost a whole load of my laundry.

location, comfortable beds, nice flat pillow, laundry

ain't no change machine in the laundry room

to small not all the essentials needed for kitchenette room remote did not work sheet didn t fit bed correctly

broken kitchen cabinet and one of the lambs wouldn t turn on

was good, they cleaned the room everyday, breakfast was fine, the good thing they have laundry room mostly hotels

laundry access on floor by the vending and ice

the pool was closed and the gym had nothing in it

wifi was unacceptably slow

loved everything about our stay!! the staff, facilities, bed,shower breakfast!!

noise kids in the hallway, breakfast, small bed.

wifi was weak and kept going out

gym was a closet with three ancient cardio machines and some dumbbells but no room to do anything

i also appreciated having a full gym with treadmills, elliptical and dumbbell weights easily accessible

the room was clean, nicely furnished, and breakfast was yummy

has a laundry facility

the beautiful women who prepares breakfast does an amazing job, very tasty & has beautiful personality

staff very friendly. truly and obviously pet friendly.

the pool was smaller than i expected but it was not crowded so that was not a deal breaker.

spent the night talking by the pool

guest laundry was great and inexpensive

resident who left there laundry in dryer for hours knowing i was waiting to dry too

the big rooms and indoor pool

wasn t bad but the weird parking lot has strange dead ends and the flow of traffic is strange,

breakfast was just ok.

laundry room is also convenient

quite, guest laundry, friendly staff

only received room service one day out of th three i was there

hot tub could have been hotter. bar closed earlier than we would have liked.

the bed was wonderfully comfortable. the food from room service was excellent.

everything else. especially the very affordable laundry room.

small parking area

think they allow pets to stay, there was a faint smell that i think was due to a dog staying there

room was spacious and had a nice kitchen area with a large refrigerator/freezer

but the fact we have substantial room accommodations with the full kitchen included we can heat our food and

i was assigned a room right outside the laundry facility

made it clear at time of booking even put in my special requests that i had my pet

expense of pet was requested after bill was cleared when checking out

entire breakfast was good and coffee has a good taste.

breakfast wasn't the best but okay, the room was very clean and comfortable, the staff very

we got to do our laundry and the food was just fine that we purchased in-house

guest laundry facilities were very old

quiet and clean. friendly staff. loved the laundry availability

great location, clean room, nice pool, very friendly staff.

pool was soooooo crowded

laundry, pool & exercise room

and that she could send someone to check it out the next day)so i had to relocate myself and kids to another

very home like feeling! my kid's loved the golf course!

a full kitchen and seating area made our stay even more enjoyable

the friendly staff, location of the hotel, and complimentary breakfast were excellent

closed pool in august.

very convenient to where i needed to be, very glad the bar had a full menu

only complaint was small gym

breakfast bar was too pricey and there was only one employee working during the busiest time (8am) so the

the hotel also offered plenty of onsite parking and a fantastic starbucks in the lobby

she s saying this while i m trying to conduct a transaction with her to it some laundry detergent

guest directory indicated that there is guest laundry but failed to mention which floor it was on

room they put me in was right next to the laundry room, and someone was washing all night, didn't get much

laundry room was not working

laundry was out of service and the room was a little outdated

smart tv, laundry facilities, kitchen, allows dogs, safe. staff was very kind.

the laundry room was a nice amenity

smelled like mildew, trash in the hallways, laundry in the hallways

only con i would say is having to buy an induction safe pots and kitchen necessities to cook

staff was friendly everything was clean, stoves are amazing, and they cand do late check out for

also, the washer/dryer in the laundry room wasn't very clean

breakfast, room clean, laundry

up super early, night shift attendant made me some fresh coffee, breakfast was really good

gym equipment is old and outdated

friendly staff. orderly breakfast. rooms are quiet considering they are beside of the highway.

the location is perfect. love the pool. love the laundry are that is offered.

only thing i didn't like was they didn't have a vending machine in the laundry room to buy laundry detergent

there is a guest laundry room with a washing machine and 2 dryers, a small fitness gym, a huge pool in between

kid friendly, lovely pool, laundry on site, great breakfast options, lots if snacks, drinks, and alcohol available

had verified ahead of time we had a pet, but ended up with a 5th floor room furthest from the elevator, the

the sink in the bathroom had a slow drain. no coins for laundry facilities.

the location, free parking, and that it had a restaurant and bar downstairs

and the breakfast was greatttt i love those waffles lol been looking for that brand since i got home

we had all of our stuff and kids in tow and had to go back down to get our keys reset

patio didn't feel safe for the kids because it was close to the road and didn't have any fences separating them

wanted an indoor pool for kids

roof top bar was horrible, they were understaffed, the staff there didn't know how to properly make drinks,

my only thoughts were that the pool could have been slightly warmer.

place was very nice good location comfortable indoor pool but the kids said it was cold nice lounge area and

not their fault but it was a little closed off like the bar and other areas

from clean modern rooms, to gym facilities, to outdoor pool with pool towels

the room was nice and clean, plus the breakfast was good

breakfast perfectly adequate and the 24 hour coffee bar a big plus

the staff was very accommodating. we needed a late check out and they made it possible.

breakfast area is attractive, clean, and roomy

housekeeper picked up my laundry bag of clothes when cleaning and they said they couldn't find it and that was

gym equipment was not clean

the staff at the bar and restaurant were amazing and karen from room service was great too!!

bar closed too early for an event weekend

great location. great bar and restaurant onsite.

the pool was closed for two days

room service wasn't available

drinks in the evening and free hot breakfast bar were excellent perks

everything was great. staff, breakfast and room.

didn t need to stay long but for a nights sleep showers and breakfast it was perfect and restful

helped me with my laundryud83dude00 -having a starbucks in the lobby -use of a lobby for gatherings -cleanliness

the laundry machines are very easy to use, and the clothes can be treated very clean with fond flavor

kids in stairwell at 11pm

parking was bad

mattresses were comfortable, they were barely big enough fto accommodate 2 adults in 1 bed and 2 kids in the

the laundry room dryer was out of order, and it doesn't have a pool or gym

front desk person was doing laundry too, didn t have clean washcloths the first day

breakfast could offer a little more, also only one washer and dryer in laundry facility.

he didn t part in the parking lot but on the sidewalk near folks windows

breakfast options could have been better

kitchenette was not accessible for a wheelchair

location and kitchenette

the kitchenette full size fridge

like that this place had a small kitchenette, hot plate full size fridge

liked the fact that they had a laundry room other than that there was nothing good to say about the staff or

parking lot too tight. smelled horrible for a non smoking room. upgrades needed.

facilities need updated. no wifi.

there's smoking rooms available

where there were people partying and hanging out, but mainly i was unhappy with the fact it was a smoking room

no laundry soap available for 4 days. parking lot not the best.

pool was out of service. only thing that was not ok for me.

explained that my room came with a complementary continental breakfast but could only get the hot bar or the

wifi

the weight room and the bar was nice

room location breakfast pool laundry staff

not working, gym not working, laundry facilities not working, vending not working, given one roll of toilet

laundry room took my money to dry

laundry facilities, love the staff, their very nice & professional

nothing was working...pool and no laundry room

the pool was great, as was the fitness center

the parking lot is well lit

the pool was great, as was the fitness center

breakfast was good

pool was large considering