open the pool - its chlorinated

clean and quiet. beds were comfortable. breakfast was good. coffee was good.

she answered my questions, gave me advice, and encouraged me to have the breakfast

updated and clean throughout. comfy bed. great breakfast!

offered a simplified breakfast option to accommodate to the covid-19 health guidelines, which was great

wish they had laundry machine

people in room next to us had kids who were loud and ran in halla

i would like the bar and bistro if i had stayed

is a pool and kids were playing loudly at 10:30 at night

kids running in the hallway on the 7th floor and the strong smell of marijuana also in the hallway

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

as far as front desk employees and the laundry dept

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

the breakfast was not good at all need more selections.

my family loves the pool, and i love the laundry facility

the hotel does not offer any room service or laundry service and no one uses hotel phones anymore

loved many things including the nice staff, specialty coffee machine, and nice little gym.

the staff is all so kind and thoughtful. best hotel breakfast!!!! the facility is super clean!

i came in town for a funeral for my nephew and they were able to give me a late check out

a clean laundry area

the hallways are bright and have good lighting; they do not have any laundry facility on the premises but there

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the

people room bed swimming pool

room was bigger than average hotel rooms; they served a hot breakfast if you choose along with cold cereal,

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

didnt like how the room had a musty smell and there was no laundry facilities

breakfast is relatively decent given covid times gym is adequate but could be better

no indoor pool or hot tub

a better side entrance from the pool area would be good

powdered eggs. guest laundry very small.

room service request did not clean our room poor service

chlorine in the pool was over the top

towels ran out at pool!!

pool closing times more charging port areas more medical items to be available at front desk

clean and neat laundry room

laundry is coin operated, but also has phone app pay option

i did laundry while i was there and the cleaning people took my hangers

very welcoming staff, clean room, easy excess from parking, laundry machines for guest use.

nice to have a laundry room, refrigerator and a microwave

we were across from the laundry/housekeeping room

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

we liked the self serve laundry.

the staff, the location, the free breakfast, cleanness of room.

laundry machines are so close to the rooms- other guests used them to dry their shoes from

parking lot really doesn't accommodate all guests we had to park the next lot over and walk to the

clean rooms good breakfast choices would stay again

great breakfast selection. great staff.

also, there were two steps down from parking area to front lobby doors

breakfast guy was amazing

tea served at breakfast was strong & bitter

provided a very good breakfast.

parking spaces were narrow.

able to walk across parking lot to fast food restaurants, supermarket and restaurant with outside seating

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting

the parking

room to park a big truck

location was fine enough space park work truck

there wasn't happy that free breakfast was solely coffee no food and i hated the fact i booked a smoking room

2 bed) he said i booked a 1 bed and was trying to charge me for upgrading to a 2 bed, tv and wifi didn't work,

i didn't bring a pet but i like that you can for free 4

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

the bar had some amazing cocktails and everybody was amazingly friendly

night sometimes there can be some weird characters in the parking lot or the surrounding

easy off and on to highway good parking

my kids has a rough night sleep on the pull out bed, can t image if an adult has to sleep on it

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

great area and close to every thing. very clean and i love that they have an indoor pool

room service or even cleaning ever came

the a/c in the gym was not on or not working

the location, rooms, pool area & breakfast!

bed was comfortable, kitchen was nice

kitchen was a great addition that allowed for cooking and not eating out all the time

states fireplace and it wasn t door keep getting stuck no linens for the sofa bed not enough washcloths

price and pet cleaning fee! also it was under construction and still expensive.

great gym,, nice rooms...nice mattress.....

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

it was close to my work place and had free laundry

free laundry

that they turned off the wifi around 5-6pm the day before we actually left.

hours at the pool would have been appreciated

excellent staff, great room service

i learned that they are pet friendly but do not have pet friendly designated rooms/floors like other hotels so

pool area was too small and i inviting

both) were out during our stay, necessitating use of the service elevator and walking through the kitchen

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

great breakfast

room service was excellent as well

the sauna was unavailable but the indoor pool was nice.

dark.. the rooms had poor lighting as well as the bar area

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

need to pay more attention to laundry. stains on towels.

we utilized the on-site exercise room and the laundry room

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

laundry that worked

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

location, and smoking availability

location and smoking rooms.

fee for pet was not the quoted $25 but increased to $200

people wandering the parking lot at all hours of the night

easy check in, no deposit. laundry room and snack machines.

laundry room dirty

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

there was a lot of parking and the staff was nice

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

laundry facilities dirty with several out of order machines

on site laundry is reliable and accessible

i liked the extended stay facilities, laundry and refrigerator.

the property has wifi

left with a headache and needing to hit the laundry mat

the breakfast was very basic with fruit, cereal, and toast.

plus they were supposed to be pet friendly and made us keep

online it states pet friendly, when you

back door leading from the parking lock didn t lock so anyone could walk in

they promote laundry and the facilities but nothing works

the staff was very unprofessional and would not let us eat breakfast and they cut power to room and left it off

my girlfriend had an asthma attack, there were homeless people hanging out chain smoking in the parking lot,

no room services at all shower problem (low flow) not good breakfast

breakfast was crap

i also enjoyed using the excercise room and the laundry service

a quick overnight stay, we didn't get a chance to use the kitchenette, nor did we get to the free breakfast

hotel is conveniently located, the staff is wonderful, the complimentary breakfast is tasty

i love yalls breakfast buffet just wish you guys served vegetarian

big room with kitchen, great brekfast- eggs, pancake, yogurt, fruits, bread, cheese and more, best shower and

great attendants which help me with change for laundry and all

limited parking due to construction.

loved the location and the beds and the staff and the awesome sauceum hot breakfast

finally the wifi code didnt work unless we signed up for some honors program

the wifi didn't work and i was charged $7 to park in the hotel parking lot

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

24 hr fitness center, guest laundry, enjoyed the breakfast

restaurant and bar was very convenient

the attendant of breakfast bar was always available and very helpful, kept everything clean and tidy

suggestion is maybe start breakfast at 6am as most travelers want to beat the morning traffic while traveling

no laundry

no guess laundry

on premise laundry would have been nice.

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

concierge let me have a late check out so i could finish some business and take a shower before leaving

self serve laundry service

bonus was the free laundry with soap

it was closer to the highway. it had a gym and laundry area.

free laundry room was a life savers

free laundry was definitely a plus

dirty laundry sat in the hall way over

stayed on the pet friendly floor and the room was perfectly clean and comfortable

was surprised that i wasn't given any information about the wifi, pool, facilities, breakfast options or anything

really nice bar too

hotel bar had already closed but was able to walk 5 mins over to main st to get a beer instead

the breakfast was ok, and the location was great.

pool area felt like a sauna all day. there is no air circulating

the breakfast were extremely pleasant and professional

pool is very small and looks like it s only for kids under 13

gym wasn't clean

like the upscale decor with old wood painted nonworking fireplace, gold mirror added class & elegance nice

noisy between rooms and wifi poor

beautiful lounge could have done with a bar and we would have liked to have had breakfast

wifi had poor signal and was too slow to use

the wifi signal is very weak- nonexistant on the upper floors

continental breakfast available in nearby econo lodge, no laundry, etc

close to restaurants,had laundry facility

finally, we were not given the wifi password and the batteries were dead in the tv remote

no smoking room smelled like heavy smoke

really enjoyed the pool and it was great that it was pet friendly

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

of the room, spaciousness of the room all of the staff were nice, pleasant informed, and the breakfast was neat

needs more ev chargers

the location was great nice and quiet the breakfast was good everything was perfect

we loved the gym

i loved the lobby, the lounge area (breakfast and computer station).

there was hair all over the bathroom and shower, bottle caps around the room, food on the kitchen chairs, stains

finally, i am really getting tired of the hilton wifi system

everything is great, service, gym, pool, location, all

the kitchenette was everything. the staff was lovely.

they didn t bring clean laundry every day.

the blanket has a bunch of holes burnt into it by cigarettes despite it being a non smoking room and i don't

wifi a bit flaky and i appeared to have booked a smoking room using booking.com (no way).

sketchy people lurking the balconies and parking lot during our stay

quite far from city center and weird people in the parking lot lingering outside their rooms

no laundry room bags for the guests

guest laundry services were supposed to be available

staff was very friendly. very clean room and good wifi.

room service got mixed up. not a big deal. we are our breakfast at the restaurant instead.

many of the services, such as room service and restaurant/bar, that differentiate this location from other more

the guest laundry room not working

door to shut properly, keys kept not working, no laundry said the machine was broken

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

everything is perfect, only one question was about laundry

the laundry/ice area on the second floor smelled like urine.

laundry should definitely offer the contactless option to pay for the service (now it s coins

there was a nice refrigerator with a kitchenette

no documents re facilities including room service

also, there was no directory to the hotel in our room, no room service menu, nothing

having to pay for wifi

kitchen staff was really great in both restaurants.

the location was great and the shuttle service were a wonderful addition to the property.

no microwave in room, bathtub was tiny, wifi not free, parking was a nightmare!

shuttle within two miles of the hotel is good, but would appreciate if it operated a little later

pool is tiny but ok for kids

everything was nice, however towards the evening there was a family who was extremely loud with kids (there

only 1 small bar of soap to be used for both hand washing and shower

were on the floor with a team of young kids

never used the wifi because was never given a code or no one spoke to me about it.

gym facilities being closed but understandable with covid-19.

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

the location and the shuttle service, richard was fantastic.

to check in and out, free wifi, and stylish, comfortable, quiet room

the laundry machine didn't work.

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

for example laundry is on the second floor but it says it's on the first floor

one incident with the breakfast service person

directions to the hotel even though they used gps, we also had a note that said there was free breakfast but we

my stay there was a large group having dinner in the hotel restaurant, and they left about 6 kids run free

i was disappointed that wifi was not free. thankfully i was accommodated.

pet fee is $100 for a night

the only thing i can say is that the gym is small but this hotel location to short pump mall, hotel amenities

loved the pool and the location- right off 64- was great

but some people were a little loud when i was trying to get my kids to bed

my kids love the chocolate waffles and yogurt

they set up buffett early because baseball team had early game and wanted the kids to get their breakfast

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

breakfast was well attended and fresh

pet fee and pool not working

the location was nice, parking was convenient.

free breakfast

nice and clean and had a laundry room on site.

kitchen

the burners in the kitchen area didn t work but i wasn t expecting them to be there anyway

have a covered smoking area outside for those that need to smoke w ashtrays & seating away from the exit doors

the kitchen sink had no water pressure and the bathroom sink was stopped up

i absolutely love that there's a laundry facility on the property

did not have anything kitchenette the reason i booked the room i called the day before to ask if the room had

was good for the area and pet friendly with no charge for pets

i paid for a non-smoking room, got a smoking room

other thing, it's an appart-hotel, so you get a kitchen, but no supplies or anything, not even coffee or tea

the pool and the bed was comfortable

great location staff very friendly has a pool and liked the gym and little restaurant

our coffee maker didn't work and the kitchen is not stocked with napkins, plates, or basic silverware

great location, fast wifi, nice staff

also loved the pool and patio and the cleanliness of the facilities

abandoned dark restaurant parking lot next to it was creepy and falling apart

breakfast was good. nice choice of food.

wifi would not work with my laptop but was ok with my tablet

before booking to ask about pet o policy

the bed was very comfortable, well appointed bathroom, and a very nice continental breakfast

things i like best about this property were it's location, the size of the room, it's features, laundry facilities

laundry room had 1/2 of the machines working and only out of order signs on 2

i had to do laundry and had to walk around building at night in cold to get it

the laundry was open and usable

i was very tired atlist i was able to stay at the hotel with my pet

mext to laundry room

great atmosphere. friendly staff. pet friendly too!

gym was quite adequate as was the pool

wifi did not always work in the evening

awkward entry, excellent value and great location excellent for traveling with the pet

i appreciated that the hotel has a laundry room.

were amazingly helpful, breakfast delicious and varied, room spacious, clean and very quiet

we booked the hotel for the pool, but there was a giant group that overran the pool, so we were not able to

staff there was friendly people and the breakfast was great the room there was nice and clean i loved it ud8

the items that were available when i went to breakfast was good

small outdated tv no breakfast or coffee poor gym

pool was not open.

food good, bar pleasant. staff helpful.

pool was closed indefinitely due to covid

took us ten minutes to figure out how to enter (through kitchen side door)

3 fast elevators laundry was good

ice and laundry convenient

i also appreciated that the linens smelled like fresh laundry

it?s older. spring beds. $65 pet fee.

amber helped us at the front desk and was so pleasant and helpful and extra sweet to my kids

no laundry facilities

if you had a laundry room

no laundry area

the parking was plentiful, but dimly lite

pool is nice

laundry facility and fitness center were great

free laundry for guests

no laundry detergent for sale in the self serve machine

laundry room and fitness center are sort of one in the same so it was pretty warm and moist in

free use of laundry on site

the guest laundry facilities were out of order

piles of dirty laundry in halls

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

kids running around through out the hotel to loud on the outside yard people fighting and sitting

close to food, spacious rooms and clean. pool and hot tub

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry was supposed to allow debit cards but wasn t working

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

laundry wasn't working on this visit

also dont understand why hotels have hours for the pool if no lifeguard besides parents/guardians

there are also laundry facilities and plenty of convenient parking spaces close to the entrance

the laundryroom

very clean facility with on-site laundry facilities.

there are also laundry facilities and plenty of convenient parking spaces close to the entrance

pet friendly as advertised

spots small laundry facilities were not working

parking spots small laundry facilities were not working

out door pool and bbq

pool area and bbq needed

are in the middle of a renovation and some areas were not available such as the pool

needs grab bar in shower

ease of parking, availability of elevators

no food & closed pool still

parking, they were booked so i had to park quite a way to get to my care

free wifi with no hassle connect

property is a 10 but the laundry facilities didn t match that

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

convenient location, ease of check-in, parking availability.

kids loved the pool

nothing works, the laundry room machines don't work, most times the key card will not work

no laundry, the ice maker was broken

we also liked having a kitchen

the standard, free wifi was not good, had to pay for premium wifi

very nice has a small kitchen

crappy amenities, nasty breakfast, sketchy neighborhood, uncomfortable bed inside the room, dirty laundry room

distance to the needed amenities such as food laundry and stores

what's the point of having a laundry room if detergent isn't sold on premises?

no indoor pool

easy access, pet friendly, comfortable, nice breakfast

microwave and fridge. also liked the laundry room.

the room was nice. breakfast was good. staff was pleasant.

everything was nice. good breakfast. desk clerk was cute

the gas station right next-door has a beautiful parking lot and you could tell they scraped it right away and

free parking and free breakfast

only the breakfast

the pet friendly room was so heavily perfumed that i had a reaction to it

nice staff and best service we received. excellent location and good breakfast too

the wifi could be strong for the video games connection

parking was a little tight in some areas

i asked if they had self laundry amenities, staff acted like i had two heads

not reasonable to have no new clean laundry for a five day stay

tv didn’t work. people were loud in the hallway, kids running around.

offered room service

the spa was booked up! that was the only issue.

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

big rooms with a full kitchen, nice size seating/ living room area with a big bathroom, and beds were comfy

was beautiful on the outside and the inside i love the studio king size room with the beautiful kitchen and very

parking lot is very small

the room was great, the pool area was clean

i was there for 5 days with no elevator the laundry room was out of service and they serve pork every day for

we could hear the next door when they flushed their toilet throughout the night as well as the laundry room

nice size, quiet, laundry was great.

laundry was very reasonable and all my clothes were dry

laundry closed