the wifi at this property does not work

no wifi. no clean bed sheet. no proper heating

the comfy beds, lots of seating, caravan-size fridge-freezer, well-equipped kitchen, 5 minute walk and you're

there's a shop on site which is handy and the kids enjoyed the arcade

was no wifi

location, lovely room very friendly staff, good home cooked fresh food, cozy fire burning in bar area, great

we had dinner and breakfast at the property and would recommend the restaurant

nice old hotel in a pleasant village. very friendly staff and good food. also very pet friendly.

breakfast was great. wonderful choices.

lovely food and we had a very relaxing evening in the bar and had dinner

the nightly surprise of a false alarm. ( perhaps the lack of laundry facilities ).

doesn t have laundry. doesn t have grocery nearby.

a laundry and dry cleaning were advertised at this motel but weren t actually offered at all.

we found someone's dirty laundry, also in the bathroom there was mold on the shower gel jar, there was a lot

the leisure facilities ie pool, gym and sauna were out of this world thank you for making our short holiday to

breakfast was super

and if you were a golfer and the b&b experience was not the focus of your time there

location excellent for golf. hotel was clean and staff were very friendly

the location was perfect for exploring the golf coast

complaint sitting at window in bar a slight draft

was rather perculiar as people were still eating food in the dining room, she said we could have room service

smashing breakfast - so much choice

plenty of parking and near shops. very quite

very friendly, check in process quick and simple , breakfast choice very good and we had free parking which

ample parking

tv worked very well and wifi was good too

gravel driveway and car parking.

the meal in the restaurant, chairs placed to view the sunset over the sea and golf course, was delicious as

breakfast equally good

we could not have breakfast or dinner at the restaurant, so had to other room service (different menu from

my room had a view of half lovely trees and the other half big green laundry bags.

room we were given was 208 right above a laundry room i believe we could hear the whirling of a washing machine

room service stopped at 8pm, when the restaurant closed, is a remote place, we tried to order food,

- pet friendly rooms - beautiful castle

easy parking

breakfast was perfect - full scottish breakfast, porridge, rhubarb compote and the view included

hotel is very pet friendly and the staff are particularly attentive

and unhelpful - having to wait over 30 minutes for a rhubarb staff to call us back for our room service, only

could do with at least a small spa area.

golf course grass cutting early in the morning. not hotels fault.

we were offered free round on second occasion and free laundry on first occasion - might have been better to

laundry to be picked up by houskeeping for 12 hours yet it was never picked up

room right next to laundry had to walk round laundry and staff to get into

an industrial noise like a laundry or something similar

i looked at the same trash laying on the hall carpeting for 2 days in a row as well as dirty laundry left on

breakfast was great and the close proximity of the tram is ideal to explore the city.

breakfast, so very disappointing

the dinner and breakfast were of the highest quality and standard

no spa or swimming pool

i highly recommend the brulee porridge with whiskey for breakfast

stayed with us , after her shift to ensure we were ok with a temporary problem you had in the laundry

we used the on-site laundry twice

bed, clear tv, kitchen amenities, close to transit, friendly staff, safe location, laundry on site, huge bathroom

besides being able to do the laundry and have your own breakfast at the hotel (might have been a bit hard to

was in an ideal location and with kitchen facilities and also laundry facilities it was great

location easy 20 minutes walk to royal mile good selection for breakfast laundry facilities handy for travellers

no laundry service. helpless stuff at reception

took some of my clothing by mistake to the laundry, but they were able to clean it and return it before my

breakfast was very good as well

dinner menu could have better selection including kids

quick and excellent laundry service

room had wifi, surround sound, well stocked fridge and original paintings adorning the walls

very impressive healthy, high quality breakfast from such a small kitchen, amazing!

basement apartment was excellent - a huge room with sitting area and well equipped kitchen diner

poor wifi, close to zero most of the time.

we used the laundry which is easy to use: download the app, put some money on it (we used about 14 pounds for

they had a laundry machine on site. people are respectful.

but were pleasantly surprised by the room and facilities, including secure bicycle storage and laundry facilities

card for using the laundry was not available for two days, and then the magnetic door broke to the laundry room

like kitchen things, iron boards, laundry room are easily accessible

information in room concerning air con,room service,laundry etc

i also want to add that the receptionist told us that it takes a day to do laundry, but it took 3 days and we

no spa or laundry services on public holidays

location, pool, comfy bed, breakfast was very nice, late check out

room with a king size bed and an extra sofa bed overlooking the side street and a school, kids' chattering as

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

they didn't collect the laundry in spite of several calls, they didn't clean the rooms and

no housekeeping to pick up laundry, you need to send it to reception but they will return into your room after

they do provide laundry service to a company in town, but you pay for each article

superb facilities including kitchen and laundry

the kitchen had everything you could need and we also used the laundry facilities a few times

the instruction in the laundry room isn't very clear

dirty laundry was left in the corridor from fri morning and was still there sat morning.

there are good laundry facilities and clear

laundry service available if required

parking available nearby

wifi was patchy but probably cos we were on top floor

parking allowed directly outside front house at weekend

the possibility of early check in was very appreciated

could have been something else but maybe the hotel staff could check this out and relocate the laundry room if

the only thing missing was onsite self service laundry facilities

noisy droning from fans or laundry in my room

lack of laundry facilities

we also had to ask the reception for amenities such as toothbrush, toothpaste and laundry bag which was a bit

laundry service

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

sudterrain room right in front of laundry packing area. a bit lacking in privacy

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

ample parking on sight

we drove 5 minutes to the local station, parking is free

would have been lovely to have a real fire in the fireplace in the library bar.

i had room service though so i am sure it would have been better if i had gone to the restaurant for it

castle is a bit secluded so we stayed in and ordered room service

laundry room wasn t and and economical

the laundry room was very useful

we did the laundry on the last night

amenities worked out well for an extended trip having a kitchenette and laundry on the ground floor

i have stayed at many local hotels but with kids the kitchen, laundry and room sizes are perfect

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

for stuff like laundry

beautiful bathroom, elegant , restful decor, lovely view, very useful desk and chair, excellent wifi, in the

rooms were lovely and had requested early check in which we got. beautiful hotel .

one member of staff was on the phone trying to trace a bag of laundry, perhaps important for her but not for

just give you the password, but its not that simple as you have to access the u of e network; and laundry machines

location. able to use gym and laundry facilities

laundry facilities were provided and staff were helpful figuring that out, but it was a bit of a

staff, breakfast and laundry

24 hour room service for food and drinks an exceptional extra

5 hours for a bottle of champagne room service

to a courtyard with a beautiful view to an inside bar area

i had to cancel my stay since my wife and kids fell sick

difficult to get them to connect and stay connected throughout the stay, this may be due to poor wifi connection

thought it would have dressing gowns for that price though you have to take into the laundry.

don't have laundry service food quality just average you have to ask for the shampoo and soap everyday, as

martin which takes about 30 seconds- just a frowning no the evening meal was poor - your kitchens are a

they are always happy to help with directions, table/room service and the room cleaning staff are equally

buses & kids partying every night

we found some laundry from previous guests behind the curtains in our bedroom

room is way too dark, no true laundry service option. door access card was very problematic.

of an in-house laundry service as i had arrived from ten days on the northern isles (shetland & orkney) with

the bar could be better stocked

nice big room for two kids family. good location and easy walkable distance to main locations.

no laundry facility and valet laundry pricing is outrageous

it would have been nice to have a laundry room to be able to wash clothes.

room backed onto the laundry room (though we didn't know this at the time) until we heard a noise that was just

it very noisey from 6am,laundry getting delivered right under our window

was in the back by an alley with noisy laundry carts; room was half the size of a typical holiday inn express

the foyer area (with christmas tree when i visited) was friendly and welcoming and the was a bar there for

wifi wasn't great, but that's not a big deal for me.

room service would have been helpful

loved the bar in the reception and the roaring fire during a cold december stay

stronger wifi

more suitcase racks, no laundry facilities.

however we were quite disappointed when a member of staff pushing a laundry trolley came along as the lift

smell of damp, mould, or a smell similar to stale wet laundry on the 3rd floor and in our room, number 311 was

overlooked yard where dirty laundry stored

hoped for as our window faced the back of the building, seeing and hearing trolleys full of dirty laundry from

laundry service was not possible because of miscommunication

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

room is very comfortable even with two kids together

not much equipment in the gym... being very picky there.

room was ready early for an early check in for us, which was great

had coffee ring marks also didn t like walking the hallways daily past all the rubbish bags, laundry bags,

we had them do some laundry

laundry service way too expensive. however found local laundry within 900 m from hotel

great to have the pool & gym too

very specious room with play area for kids inside the room

laundry across the hallway

everyone great location1 amazing handy east laundry facility coffee nd croissants in the mornud83dudc4cud83cudffd

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

centrally located , validated parking, excellent facilities, great to have access to a laundry

no laundry service. no iron or board. tv remote worked inconsistently. hall rugs dirty.

laundry was outside the bill,, only light breakfast was included in the bill

and even though the property listed a laundry room in their post, they do not have one on site

laundry service is an external service

excellent location in old town, friendly staff, clean rooms, and super fast wifi!

i placed some items for laundry but next day they return it without doing the request

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

it says that there is laundry service, but it is very very expensive they make you pay per item

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

great breakfast too

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

room was superb, staff were super friendly and breakfast was great.

breakfasts, good wifi, easy walk to national and portrait gallery and top end shopping, level walk from waverley

breakfast was lovely, and room service was available free of charge

no laundry facilities, had to walk down to the adagio

our room seemed to be the dumping ground for dirty laundry and equipment which was a bit off putting

laundry service

reception toilets were hard to find and blocked by laundry trollies

would not get laundry done there, as it was very expensive compared to a laundrette down the road

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

we did a laundry service which was delayed based on when we handed clothes over.

when coming out of it to find our room and it smelt bad - it was used to transport rubbish and laundry which

it was a bit noisy as it was across from the cleaners'/laundry room and also close to the bridge (outside)

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

room was very close to the laundry facilities which made our room and surrounding corridor very hot

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

full sized laundry

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

however, the heated pool was relaxing and the area was quiet

with your luggage, to welcome notes, night time turn downs, heated towels,milk & cookies for the kids

complaining about noise in the pool from young child leisure facilities are not child friendly as the staff do

the gym and spa facilities are second to none and the pool is fantastic

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

gym facilities should be provided as part of the hotel s facilities and not as an additional

the rooms were outstanding and the spa and treatments were fantastic

everything was perfect just wish there was more variety on room service food

dod assisted me with my laundry which was so appreciated

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

a wonderful daily breakfast included with the stay

breakfast excellent great choice. location couldn t be better

came back tired one day and ordered room service, everything was delicious

washer / dryer available and no laundry service

of laundry in the hallway - our first view of the hotel from the lift

staff organised laundry run for us

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

kitchen service for breakfast was a little slow