on site spa is very nice; a few steam/sauna/pool options are included in the stay

couldn't use the spa facilities as it was very busy - i have heard from other users it is complimentary

no slippers were given, water jets in pool were broken, lots of wear and tear on items throughout

wifi code didn't work for first day, but was soon corrected

plenty of parking - but you have to drop off at the

room we were given was 208 right above a laundry room i believe we could hear the whirling of a washing machine

my room had a view of half lovely trees and the other half big green laundry bags.

fantastic facility. great rooms. great bar . very peaceful

parking was plentiful

room service stopped at 8pm, when the restaurant closed, is a remote place, we tried to order food,

doesn t have laundry. doesn t have grocery nearby.

we found someone's dirty laundry, also in the bathroom there was mold on the shower gel jar, there was a lot

the nightly surprise of a false alarm. ( perhaps the lack of laundry facilities ).

a laundry and dry cleaning were advertised at this motel but weren t actually offered at all.

value kids breakfast took into account that small kids don't eat much.

laundry service available if required

the possibility of early check in was very appreciated

wifi was poor

the breakfast was amazing

good wifi

on one side the views extend to the a golf course, to the field which hosts the bull cows and the stunning old

no bar, funny restaurant set up, small room, dreadful breakfast room service

great mini bar snacks plus biscuits & cakes in our room wuth a great coffee machine

exceptional staff, brilliant breakfast.

hotel is very pet friendly and the staff are particularly attentive

no laundry service. helpless stuff at reception

location easy 20 minutes walk to royal mile good selection for breakfast laundry facilities handy for travellers

took some of my clothing by mistake to the laundry, but they were able to clean it and return it before my

the price of the breakfast was very fair and there's no tray charge for those who want to order room service

wever no option available for an early check in or late check out )

noise at 6o'clock both mornings was horrendous lorries collecting laundry or delivering couldn't have made

just give you the password, but its not that simple as you have to access the u of e network; and laundry machines

location. able to use gym and laundry facilities

noisy outside from a laundry late at night and first thing in morning

one member of staff was on the phone trying to trace a bag of laundry, perhaps important for her but not for

don't have laundry service food quality just average you have to ask for the shampoo and soap everyday, as

thought it would have dressing gowns for that price though you have to take into the laundry.

had a drink in bar and staff were so chatty

gym could use a few more hand weights

other but not big enough that we could have a party ud83dude00 the bonus was the food and the gym

i also want to add that the receptionist told us that it takes a day to do laundry, but it took 3 days and we

no spa or laundry services on public holidays

information in room concerning air con,room service,laundry etc

spa & gym

early check in

even laundry detergent was given for free

they provided us with a fan and with laundry detergent for free

laundry room very useful although you do need to load money onto an app

besides being able to do the laundry and have your own breakfast at the hotel (might have been a bit hard to

you can do you laundry and the kitchens are really nice

it also had a laundry room

convenient laundry

location and service (free laundry service); staff was very helpful and courteous

the laundry service is also wonderful

i didn't need it but there was a small laundry room near the reception too

room is way too dark, no true laundry service option. door access card was very problematic.

of an in-house laundry service as i had arrived from ten days on the northern isles (shetland & orkney) with

we found some laundry from previous guests behind the curtains in our bedroom

nice big room for two kids family. good location and easy walkable distance to main locations.

had a laugh with the kids

we did the laundry on the last night

kitchen facilities, large bathroom. laundry machines available.

laundry room wasn t and and economical

the laundry room was very useful

proximity to attractions, laundry facility

the bar was cozy and nice place to end the day

deluxe room.was amazing, the bar area is also really nice and relaxing. breakfast was very good

staff was attentive and room service was prompt

not all the items on the room service menu was available during our stay.

fast wifi, great location

and even though the property listed a laundry room in their post, they do not have one on site

no laundry service. no iron or board. tv remote worked inconsistently. hall rugs dirty.

laundry service is an external service

laundry was outside the bill,, only light breakfast was included in the bill

to see it available proper hairdryer in room - what a bonus nearby small supermarket free wifi

laundry service way too expensive. however found local laundry within 900 m from hotel

had coffee ring marks also didn t like walking the hallways daily past all the rubbish bags, laundry bags,

we had them do some laundry

asked for an early check in and room was ready when we arrived

everything was good, the location, rhe food ,the gym and the sauna

the staff was always helpful with laundry service, directions to sites and in their assistance with booking

reception toilets were hard to find and blocked by laundry trollies

our room seemed to be the dumping ground for dirty laundry and equipment which was a bit off putting

no laundry facilities, had to walk down to the adagio

would not get laundry done there, as it was very expensive compared to a laundrette down the road

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

staff organised laundry run for us

of laundry in the hallway - our first view of the hotel from the lift

washer / dryer available and no laundry service

wifi could be better

noisy back-yard activities at 7am, moving bins, laundry etc

hoped for as our window faced the back of the building, seeing and hearing trolleys full of dirty laundry from

it would have been nice to have laundry option at the hotel.

more suitcase racks, no laundry facilities.

our package included dressing robes which we repeatedly asked for and were told they were in the laundry and

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

i placed some items for laundry but next day they return it without doing the request

it says that there is laundry service, but it is very very expensive they make you pay per item

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

no bar available

there is a common laundry room with a washing machine and a dryer

small thing is that we had to call to ask the wifi code, but realised that we had just missed it in our guide

wifi was very good and pressure in the shower was great, beautiful kitchen/ bathroom/ sheets/

quick and excellent laundry service

as for breakfast, the kitchen opened at 8am for hot meal (omelettes, etc

wifi

wifi is free but the connection is very bad 2

tons of space in the kitchen and dining/living area

30ish when the laundry/delivery was at the hotel

when asked about a laundry service one front desk clerk said that there was no in-house service when in fact

restaurant only opens for breakfast and dinner, and laundry is quite expensive

we used the laundry service which was a lifesaver due to our attempt to pack light

the wash and dry laundry facility was useful 5

the hotel can offer (heard multiple conversations in front of customers with people not knowing laundry services

staff, the room, the food at the restaurant, value for money, laundry quality

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded

unfortunately, the view from our window was directly onto dumpsters, staff smoking, and laundry bins full of

of response in getting laundry done

problem was noise in our room which affected my sleep, it sounded like we were above the laundry room

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

it was a bit noisy as it was across from the cleaners'/laundry room and also close to the bridge (outside)

we did a laundry service which was delayed based on when we handed clothes over.

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

is no laundry room, although it may miswrite on booking

no housekeeping to pick up laundry, you need to send it to reception but they will return into your room after

they do provide laundry service to a company in town, but you pay for each article

they didn't collect the laundry in spite of several calls, they didn't clean the rooms and

room service was excellent- clean towels, bed making, etc

wifi is good quality

also the wifi appeared to only be free for 24 hours even though we had booked for 2 nights

room service all

no room service

turned out to be that the dirty laundry is stored in trolleys in the corridor and

just be a laundry nearby as we could hear washing machine and tumble dryers late into the night and very

3rd and 4th floors had stinky dirty laundry stacked in bags causing a horrible stench

also the fact that the dirty laundry bags were scattered and left in the hallways did give the hotel a more

was greeted with laundry bags, stored in the hallway leading to my room

keeping- they left empty bottles, chips bag, laundry plastic bags around without throughing them away

travel cot provided and breakfast and dinners in the restaurant had great kids options

only the coffee at the breakfast bar wasn't as good as you can get elsewhere.

great location and having the pool and gym adds another dimension to the break.

room service breakfast arrived in 2 lots unfortunately but

laundry is super expensive and they don t have the laundry bag option, to get a bag on

a bit noisy out on the main street, and super expensive laundry.

it meant sharing the lift with the cleaning staff and laundry trolley which i am sure was more of a nuisance

are over a high bath and it is actually dangerous climbing in and out for an older person no laundry

the pool was lovely

laundry facilities would be good for guests to do own laundry.

hoping that there was on site laundry

room was nice and clean, turned down daily (if you like) and offered additional services such as laundry and

out how to do it ourselves after telling her we had tried that (5) the outrageous charge for the laundry

some of our group had golf bags and the staff offered for us to leave them in storage during our stay which

room service stopped at 9

small bar but we didn t use it

loved the bar in the reception and the roaring fire during a cold december stay

room, incomplete room service, expensive at over 900 for three nights, expensive breakfast at 18

my favorite was the nightcaps from their well stocked single malt bar in the lobby

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

laundry service was not possible because of miscommunication

gym and a pool centrally located!!

such helpful staff. bed was so comfortable and room service was outstanding

pool was quiet and kids loved it

very expensive for a 3 night stay. laundry service that is contracted out is very expensive.

there was no laundry

loads of clean and dirty laundry outside our room for too long

when booking we saw that they had a laundry service

room service

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

breakfast included would have been nice.

putting up a kids tent in the room, a christmas stocking on the door, wrapping the phone chargers with small

great location, helpful staff and lovely little gestures for the kids.

the walk downstairs to the toilets by the bar and brasserie.

sudterrain room right in front of laundry packing area. a bit lacking in privacy

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

laundry service

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

brand new, modern hotel with total room package, laundry and breakfast

laundry across the hallway

love that there are laundry facilities but the dryer heats the clothes well - just takes forever to actually

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

there is also a free laundry service if needed which is handy if you need to wash your clothes

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

dod assisted me with my laundry which was so appreciated

location is fantastic, the staircase was a favourite, the view from the bar is great

a plug socket hanging off the wall which electricians came to fix, we were given a drink in the bar as an apology

room was directly above the hotel bar and we found it to get a bit noisy until late in the evening

perfect. cocktail bar staff were amazing. receptionists polite helpful and made us feel at home.

room service was fantastic with delicious food

glorious bedding and fantastic breakfast in the room service

we got room service & the food was lovely too

lovely bar area

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

for stuff like laundry

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

the gym looked very good, however we did not use it as we intended, as we were usually exhausted from

gym was not particular good consider size of establishment and the hot buffet at breakfast was very

don t open, lack fresh air, slow inconvenient lifts often used by staff to transport large laundry containers

staff and was forever on the basement level when it did reach us it was sometimes full with laundry of something

looked like laundry cages or something

made getting settled down and putting all kids to bed in the evenings a little bit challenging

made getting settled down and putting all kids to bed in the evenings a little bit challenging

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

i would recommend booking the hotel bar on a weekend

room service food options were very limited, a biscuit with the tea or coffee would have been nice

the customer service and the food service and the room service were impeccable

laundry service was efficient and reasonably priced

no laundry facility and valet laundry pricing is outrageous

room backed onto the laundry room (though we didn't know this at the time) until we heard a noise that was just

it very noisey from 6am,laundry getting delivered right under our window

it would have been nice to have a laundry room to be able to wash clothes.

some laundry was lost

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

distance to most attractions if your there for xmas markets they are straight across from hotel breakfast was

we enjoyed the bar area in the evening with direct views onto princes street, the edinburgh skyline and the

bar and breakfast staff were also great

breakfast was included and was fantastic and for what its worth was we felt reasonably priced per

i loved the room service in this hotel as they take care of the details and thier toiletriesand amenitiesare

when we checked out for services, e,g service at breakfast and we had already paid for breakfast; room service

absolutely loved the hotel, the food, the service, the rooms, the ghd hairdryers, the gym

we didn t use the spa but it looked so nice and again the staff very friendly

card for using the laundry was not available for two days, and then the magnetic door broke to the laundry room

they had a laundry machine on site. people are respectful.

they went out of their way to help me with tourist questions, laundry facility operation (for a private laundry

great laundry, where one load did all my clothes from the previous 10 days of travelling

we used the laundry which is easy to use: download the app, put some money on it (we used about 14 pounds for

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

breakfast room is very comfortable and the breakfast was very good - great variety of options too

- gym was the bare minimum

staff at reception and breakfast