clean, great staff, hot breakfast, & clean pool

breakfast was excellent and all staff members were friendly and helpful

parking is tight

parking was a little tricky but we did get a spot.

the staff, especially the ladies who work on the breakfast area are wonderful

that the rooms were clean and had a laundry to wash and dry our clothes

housekeeping turned the breakfast area next to reception desk into a make shift laundry folding area complete

at front desk for several minutes waiting for an employee to arrive from taking care of laundry

laundry service should be updated

it was hard to get extra kleenex and dirty laundry bagsud83eudd74

there is laundry facilities available for guest, the breakfast that is included with your stay is above

you rarely seen the staff it looks like manager laundry person and maintenence person

staff and laundry machines!

did not like how the laundry facilities were located outside and there was only one washer and one dryer with

laundry facilities and snack and drink vending machines

loved the pool. the room was very clean and beds were super comfortable.

their breakfast is awesome, none better

the wifi was glitchy and slow.

towels not enough non at the pool area and no wifi

charged extra for my pet

on breakfast items

rooms had me spoiled enjoyed the free breakfast and nice patio area if i wanted to smoke

was friendly, very spacious, heated pool room, free breakfast

breakfast was o.k.

was friendly, very spacious, heated pool room, free breakfast

was on point, laundry convenient to the pool area

i needed quarters for the laundry room but had to go to the convenience store across the street

the laundry room was clean and the machines were new and worked very well

my girlfriend was forced to stand outside in the bitter cold to get change for laundry

the indoor pool was lovely for someone who had younger kids. there is a laundry room on site.

the laundry room,snack machines,soda machines,ice machines,fridge.

affordable, clean, friendly, if a little dates. laundry on site, working appliances.

nice price and easy access. pool was nice too!

the pool was clean

the pool

late checkout is a huge bonus as well as laundry facilities, snack station, gym etc

there is the added bonus of free parking and free breakfast

the breakfast was delicious as well

i haven't eaten breakfast yet but i'm sure i won't be disappointed

the breakfast was great

all was excellent, laundry, all round,,everything so good.

a dryer was out in the laundry room

hotel was clean, staff was helpful, pool area was clean.

the pool was not open i wish we would have known that beforehand

was very clean, easy parking

the beds were comfortable and it is pet friendly

fitness center very small and pretty basic. i did not use.

the room was spacious, and i used the fitness

the prices in the suite shop were a little high and parking was a little tight

rooms, friendly staff, great breakfast, brenda and melanie the breakfast staff were very nice and kept the tables

i saw a mouse in the laundry room

staff was nice, laundry facilities available, location right off interstate,

nice room. plenty of space. good breakfast

parking could have been somewhat better. lighting in the side lot was poor.

the kids almost didn't want to go in

the breakfast could use a lil more to offer. pool did not open even after the rain had passed.

no parking fir truck and trailer

could have taken better care of the pool after a rain storm

staff was very kind, breakfast was delicious, my grandkids loved the clean pool

friendly staff. very clean. nice breakfast.

an on-site laundry room was most welcome

i did discover the laundry room this time

the laundry is always welcome

parking when i arrived back at the hotel at 9:30 pm

my daughter started getting sick, so having a grocery store across the parking lot was perfect

the rooms are mostly clean, the 24/7 laundry and vending is helpful

location,beds,parking

no fruit at breakfast

good value and pet friendly

people next door were smoking so much pot we almost had to leave

breakfast was nice and the laundry room very helpful

to wash my clothes in the laundry room, when i went to go dry my clothes all three dryers were broken

wifi a little slow breakfast was good

they have a gym on the property

the wifi service would disconnect constantly

the hotel needs a guest laundry facility

lack of laundry facilities is only negative.

very pet friendly

gym is awesome if you like to work out (really well stocked with weights and equip) but it was so

pet friendly a plus

the room was not clean - less than half a roll of toilet paper, bathroom floor was dirty, no laundry bag, dust

disruptive neighbors, lack of laundry services and clean linens/trash bags and toilet paper, the tv had awful

laundry is expensive and dryer needs to be cleaned

need to place laundry bags back in the rooms

a man was shot and crashed into i think six different cars in the parking lot, laundry area on the second floor

cleaning or maintenance staff had a laundry facility directly across from our room and held loud, lengthy

no change machine in laundry room

they have an onsite coin laundry

no soap in the bathroom and no laundry bag

great breakfast. great location for travelling along the highway. laundry

no laundry bag available

gym is small but had everything you might need - a few treadmills, spin bikes, yoga mats, free

all the restaurants around here are full of young kids that are idiots and immature

food was very good. pet friendly.

the bar and restaurant are very nice

even better, was the hotel's pet friendly attitude

bar &food delicious

gym was awesome

nice rooms, stable wifi

accommodating- great snack area for kids- able to grab drinks alcohol and nonalcoholic if you didn t wanna go

central location, good sized room. clean. laundry facility was good.

restrooms on rooftop bar could use more attention.

i went to tell the front desk and they just said it was no curfew for the kids and did not correct the issue

i would love to come back without kids and enjoy the rooftop lounge that i never even got to see

while the 2 big screen tv's and kitchen in our room were wonderful, what failed completely was the miserable

no self service laundry

there was no microwave in the room. they did not have a guest laundry facility.

room and shower facilities, free wifi albeit a little slow

need to have designated floors for pet owners

nice gym. large room with comfortable bed. pretty good breakfast.

whole experience was fantastic, dog friendly with no pet fees

pool was very shaded because it's on the 3rd floor and the building blocks the sun

i also find that the pet fee is extraordinarily high compared to the fee i pay at other accommodations

accommodations were terrific for us and our pet

also, even $40/night hotels provide free wifi

out of coffee at breakfast

the room was huge, clean and well equipped with a full kitchen like a condo

kitchen was

location and kitchen

large studio, beautifully decorated! excellent breakfast!

the hotel also had a very nice indoor bar and outdoor patio area with a gas fire where you could sit out and

loved their well-equipped gym

the bar was a little bit overpriced- $30 for two glasses of white wine:) but definitely will stay again

bar downstairs for food was slow

i loved that it had a starbucks and a bar located inside.

free laundry

also free laundry if needed

open pool, free laundry, good breakfast, small/not crowded, pets allowed

she also made sure my 18-year-old son had laundry detergent and fabric softener to wash all of his clothes that

my kids loved them

no laundry service option

laundry facilities great

the staff was friendly and courteous. the room was clean and comfortable. the pool was great.

parking was very limited, definitely needs more spaces and more spaces for non compact vehicles

the breakfast was much better than average; custom cooked with a number of healthy choices

was very friendly and helpful with parking our moving truck

friendly staff, wonderful indoor pool and exercise area, and great breakfast.

pool could be bigger and warmer... so needs a hot tub

our room smelt like cigarette smoke masked in perfume. pool was tiny.

breakfast had variety of options and staff was on top of cleanliness and refilling stations

parking was not great.

parking

parking no continental breakfast

the parking was crazy and the room looked bigger in the pics but was quite small

great staff. nick the bar tender is great.

laundry area was

b inside my room and take everything i had bought my daughters that day including a xl rolling laundry basket

no quarters for laundry

nice large room, indoor pool and great variety at breakfast

location, proximity to the highway, ample parking.

the laundry equipment is not being cleaned. ice machines are not on every floor.

guest laundry room was clean and very

no laundry

the desk staff was very helpful and the guest laundry was

ladies that served breakfast (which was very good and well stocked) were pleasant and professional

the laundry, dryer specifically ate $2.50 of my money and she kept repeating

coin laundry dryers took my money and went out of order but employee didn't offer me a refund instead

quiet. full kitchen and appliances. comfortable bed.

it was quiet, had a full kitchen and central to everything you d want to see

wifi is slowest wifi i ve ever used

i needed to do a load of laundry

couldn t find the laundry room for guest , breakfast was wack had go out go out for breakfast nor was our

i liked that there was coffee in the room and that a laundry facility was available.

the laundry room was cheap, but bring quarters as they don't do change and the gas station next to it

they had on-site laundry and a pool

how big the rooms were and free laundry

nice morning breakfast. staff very courteous. laundry room clean room orderly

the property was dirty. the laundry area was filthy.

s kfc and laundry mat with in one block

i almost forgot laundry facilities permanently closed at this location

we were staying there because we were a family on holiday but the laundry facilities, gym and breakfast room

laundry and gym were closed or out of service

amentities...gazebo, firepit, ev charging, laundry and pool.

we also enjoyed the well organized breakfast arrangement

had called earlier to inquire about the property's pet policy and was told one price

guest laundry room smelled horrible; the garbage was overflowing onto the floor, and the flies were

i wish you had more than one entrance, especially with pets.

told us before we got there, we might have stayed somewhere else since we were traveling with kids

the pool was closed

pool was gross and to cold to swim in for my kids and myself

the air conditioning worked really well and we took advantage of the laundry area as we have a second leg to

bigger laundry facility

pool area was nice and clean, my kids loved the time in there

saw a very large dog on my floor, and was surprised that they did not ask me about pets

it had a swimming pool and basketball court which was excellent for kids

i did not eat breakfast

breakfast was very limited but the coffee was so good

clean for the most part and pool was clean

could park right outside my window. night lighting in parking lot adequate.

covit inspired breakfast, not hotels fault

they offered laundry service but could not give change to use it

got told to wait for a shower because there wasn t clean laundry

no laundry bags, don t forget the shampoo and soap

and clean for the most part, clean towels available inside the waterpark area, on-site guest laundry

so many kids with no supervision is an accident waiting to happen

night time employees were working in laundry and had late night loud conversations outside the door

up to take shower they were absolutely no towels they made me walk to laundry to get one and was very rude after

you for your service and it's not an inconvenience very nice guy at that time also i asked for a late check out

wifi could have been better.

the pool! it was so nice being able to swim after a long drive!

breakfast was key as well as ease off the highway

well i did and he enjoyed a joke with my kids about on me not listening

breakfast could be refreshed a bit quicker but not a dealbreaker by any means.

the rooms was fantastic and spacious for 2 adults, 2 kids and a dog

a lot of parking close to the front door, which was a little inconvenient with 2 small children

not being able to find the laundry room..

no laundry room, breakfast sucks

housekeeping wouldn t let me use the vacuum cleaner told me to go to laundry room and get that one and it

liked the cleanliness of the room and hotel in general. laundry room was in working order.

// there's also not an on-site laundry facility for guests, but there is a coin laundry mat up the

coin laundry needs to be electronic

may want to use a different laundry detergent because the scent in the sheets and covers smelled a little like

traveling with pet made easy

staff, perfect location, ev charging, breakfast & dinner for guests exceptional services

clean staff was very nice and friendly good breakfast our kids said best thing was soda machine all you could

location, on site laundry and a hot fresh breakfast

and that the laundry room facilities did not work great, they barely got the clothes clean and the dryer did

needed to do laundry and had no coins

phone didn't work for 2 days dryer in laundry still doesn't work

is a hot tub if you would like to use it and a guest laundry

the breakfast seemed like an afterthought with no cups for travel coffee

the breakfast

i wasn t interested in breakfast but coffee

breakfast was good

it was a very comfortable room and the staff was friendly breakfast was included along with wifi

old noisy aircon, pool out of use

gym was small but decent, one of the machines wasn't working and not clearly marked that it was out

pool is too small to swim in

amazing breakfast . pool was very nice and perfect temperature .

no parking

there is also a guest laundry room which was convenient

our stuff (i had 1 bag, and he had a wheeled suitcase) one of the housekeepers was pushing a full laundry cart

needed on site laundry which wasn t available.

laundry facility is also available

past we stayed at the red roof, but thought treat yo self and spent the extra $40 (we had a pet and it

young kids were setting off fire works and caught the hay by the hotel and car on fire i told the man at

was so great to have a breakfast option, but my kids weren't into the options that were available

was lacking real food almost everything had to be microwaved and the parking lot was confusing and not well

it was hard for our kids who have food allergies to find something to eat

kitchen area was dusty

laundry bags in rooms would be nice as well

i didn't have time for gym, laundry or pool but, those areas looked well cared for

best hotel breakfast i ve ever had. everyone i interacted with on staff was superb.

the rooms were a good size for kids. the elevators were fast and quiet. the hotel was clean.

my kids pulled the sleeper sofa out and it had not been stripped of the sheets

cleaner laundry area. washer had gunk in it as did dryer.

seemed like maybe people using laundry that weren t staying there

we also appreciated the guest laundry facility, which was nice and clean, and everything worked

needed a chair in laundry room. you could hear road traffic

laundry facilities. 26 quarters!!!

the price and location and onsite laundry is great

refrigerator; dishwasher-not something i needed in particular, but handy for long term guests; laundry room on

dirty floors. no laundry bags. no morning breakfast.

i love the laundry facility

the friendly staff and kitchenette

convenience, great kitchen and layout, nice bed

the included breakfast was varied, great and in a comfortable dining room with a fireplace, very cozy

great breakfast

limited breakfast due to covid 19 virus.

was kind of hard to find since it is tucked back behind other hotels & parking is very limited

chose this hotel because they had an indoor pool (my grandkids were so excited to go swimming)

quick check-in, convenient parking, bed was comfortable.

seems as if the hotel may have undergone a recent renovation, the pool and shower were very nice

swimming pool was really cold

no breakfast. have a small food venue for purchase. do have a bar with cocktails

a little more parking would be good

breakfast left a little to be desired

hotel had free parking, which is awesome

i also greatly appreciated an on-site fitness room & a very nice breakfast

pool was dirty, breakfast was a couple small things in a bag

breakfast is amazing

we enjoyed the pool and gym

we ordered room service and it was delicious

was great rooms were real compfy pool was real crowded did not get a chance to swim but not hotels fault

there was a 2 rm sweet with a king bed, where we could close the door and be separated from the kids

though they had free laundry facilities,most of there machines were out of order

also there were free laundry rooms, all you needed was detergent

we used the laundry room twice and it s free so that s really neat

nice fitness room, as well as free self service laundry

clean, comfortable, on site coin-less laundry facility

we went to the lobby where the receptionist was alert and offered us the laundry room (without windows) to stay

when you're traveling with kids having a hot meal at the ready and included in the price of your stay is

that the parking lot was too small if you leave out for a few hours it's gone

clean room, great breakfast

no indoor pool or spa

cleanliness & laundry room

was fairly clean parking was good laundry room. was clean room where good

room was clean and tidy, the laundry facilities were really handy and all the staff we came across were lovely

in guest laundry closest to the window did not work

asked for 2 blankets and she said they're in the locked laundry room

on site laundry would be super convenient

no heated pool or fitness center or laundry facilities

liked it had vending machines washer and dryer a pool and that the parking lot was clean the staff was friendly

the bed wasnt that comfortablex an regardless it was a smoking room but there had been holes burnt in the rugs

it was a convenient location, close to gas and food, and my kids loved the pool and huge bathtub

comfy beds and warm room. laundry on site. drink and snack machines are not far from my room

near attractions, restaurants and family liked ability to have a place to workout and do laundry rooms clean

hotel has a small indoor pool

got two rooms - 2 adults and 4 kids & they were right next to each other

beds were comfortable and tv and wifi worked.

they didn t have laundry and a ice machine

with a fridge, microwave, coffemachine, hairdresser, a tv set a little behind the time, free wifi and a silent

coffee maker or coffee , parking lot trashy & also appeared under some kind of construction (i think)

the amenities were quite adequate, including the breakfast, and the staff was fantastic!

breakfast was good

my husband fell and hurt himself in tbe laundry room wet floor and no wet floor signs

there were roaches in the laundry room where the ice machine was and there's junkies hanging outside the hotel

room was stinky, not well cleaned, no shampoo, burn holes in bedding of non-smoking room.

finding syringes in the parking lot

no pet deposit

an indoor pool it was freezing, had to leave to get coins for laundry, ask for towels, and the room stayed very

i were looking to stay an additional day in gatlinburg so we choose this facility because of the pool and the

comfortable beds, quiet rooms, and breakfast was great.

breakfast had eggs and meat which made me happy

poodle & their website said they were pet friendly

housekeeper was across in another room when i returned later that night at 11pm i still had dirty laundry and

we also had to listen to a couple cussing and yelling at each other in the parking lot and then on our floor

location, safe parking, kind staff

we were unexpectedly stranded due to a vehicle issue, and it was a big relief to find such a pet friendly hotel

decor was beautiful. pool was nice, clean & staff was great

the location, the laundry facility, the fact that you could take the stairs and skip the elevator, and having

missing laundry bag and cleaning could be better.

wifi was very slow

gym was not accessible due to renovation, understandable.

the breakfast could have been better.

really liked the fact that it had ice,drink and laundry room on every floor

having more than 1 washer and 1 dryer in guest laundry would be convenient

loved the breakfast, and in room jacuzi

my room key kept deactivating. and the pool was so strong of bleach.

very comfortable and clean room? a nice breakfast the next morning.

is no laundry on site, the room was okay, but we booked a king and got two doubles, but when we checked

breakfast was mouth watering

meager breakfast over too soon at 9 am.

hotel i have stayed, had hot breakfast, egg, sausage, waffles, plus cereal, and pastries

room was clean. plenty of parking.

staff, bugs in rooms, the guest laundry consist of 1 washer and 1 dryer

i was very happy with the fact that they provided a washer and dryer for doing laundry.

did not have breakfast since i left early every morning

burn hold in bedspread in a non-smoking room

it's so easy to get there. parking is excellent. check in is always fast.

that i have to call the hotel directly about the pet fee

clean and convenient. lovely breakfast.

it was clean and nice breakfast was great !!

did not have breakfast due to we had to get on the road

pool. breakfast. cook. safety parking lot

lucked into larger wheelchair accessible room which was nice with kids

nice pool and hotel gym

25/day for parking is pricey.

the elevator kept the pet smell

extra pet fee

laundry room, fitness room, my room

like the suite set up, kitchen fridge with freezer, plenty of room at vsnity

not much breakfast choice,

breakfast had a great selection of hot and cold foods

good kitchen

was very pleased with the location and ease of parking

breakfast served to late

gym could have been bigger.

friendly staff, free breakfast, pool.

breakfast is good

location of our room was prime, close to the ice/vending machines, parking, laundry, pool & front office

laundry room lacking

arrived with a load of laundry and found the only washing machine out of order

clean laundry room, clean pool, i cannot emphasize that being a maniac about clean is the key to good

to use he guest laundry but it as taken past the wee hours

the next room was 2 down from laundry room, the noise woke me up the first

need a quarter machine for laundry and one dryer didn't work, but everything else was great

laundry room only took quarters and no machine for change

room was spacious and check in took about 3 minutes total, was in the room within 5 minutes of parking car

not much parking

indoor pool

everything from the breakfast to the smiles whenever we walked past the staff.

room had an odor, kind of like old gym socks. maybe previous tenants had a dog

we rented specifically so my kids could swim and we couldn't because the heated pool was freezing, and they

the breakfast food was delicious, hot & fresh

fitness room; outstanding breakfast; very nice kitchenette; outstanding laundry room; bed is very comfortable

i appreciated the free laundry room (good quality washers/dryers)

and the free laundry is a huge plus

free laundry and gym are a plus

nice location, and most pet friendly.

the only concern i had our entire stay was the laundry room smelled like weed

no directions on the signs on where the laundry is.

one washer one dryer and the laundry room was on the second floorud83eudd26ud83cudffd

the breakfast buffet had a lot of variety and was fresh and tasty ud83dude0b

breakfast was hot and service was excellent

no breakfast available

no breakfast, lobby under construction but rate was reduced so im happy

construction materials blocked the entire entrance and parking lot

breakfast and nails through our parking lot as well as broken glass

9 am cutoff for breakfast is pretty darn early. we missed it

nice hot breakfast

but i was able to connect to wifi and watch it online

modern furnishings, so much better than similar priced competitors with aging facilities & crappy breakfast

great location which was close to highway. nice lounge/breakfast area. loved the fitness room.

quick stop off the highway; kids enjoyed the outdoor pool; breakfast was good

i tried to do laundry a few times and every time i went, the one washer and one dryer was in use, so i never

the parking lot

parking lot

pool wasnt open, was planning to swim anyways

pool could have been deeper, but it was 6ft, and that is very good for a chain, non-luxury hotel

breakfast was fine

could hear kids running upstairs all night

kids jumping around all night above us

happy with the breakfast but the staff and the room itself made up for any negative comments

great since we needed some warmer clothes free parking and easy drive to many

also, guest laundry is extra-you would be better off to go to the local laundromat

there was a full hot breakfast available; it's good to see hotels are getting back to this again

there is plenty of parking, the location is great, and the rooms are clean and comfortable.

ramps are best at each handicapped parking spot

what was advertized to me at all i was undee the impression there were indoor pool as advertized room service