no laundry bag

great breakfast. great location for travelling along the highway. laundry

cleaning or maintenance staff had a laundry facility directly across from our room and held loud, lengthy

broken dryer in the laundry facilities

they have an onsite coin laundry

the room was not clean - less than half a roll of toilet paper, bathroom floor was dirty, no laundry bag, dust

upstairs though they were a bit pricey but super convenient if you didn't feel like finding a laundry mat

laundry is expensive and dryer needs to be cleaned

a man was shot and crashed into i think six different cars in the parking lot, laundry area on the second floor

need to place laundry bags back in the rooms

overcharged for parking, no room service, small bathrooms

great room, love the gym, bar is great, and all the details of this hotel is wonderful

nice rooms, stable wifi

pet-friendly also

accommodating- great snack area for kids- able to grab drinks alcohol and nonalcoholic if you didn’t wanna go

no laundry bag available

charge people extra for premium wifi

the restaurant was also amazing with great breakfast options and a nice bar to wind down to at night

although it does not have a dining room, room service meals are excellent, and there are also many restaurants

was great(room service) the staff was very friendly and helpful

no laundry service option

laundry facilities great

didn’t eat breakfast

the breakfast bar was absolutely delish

thankfully it was just me and my kids - privacy wasn't an issue

pool and no complimentary breakfast.

parking no continental breakfast

remote only worked 2' from tv, lacked adequate parking.

indoor pool was closed at night

parking

free laundry

also free laundry if needed

she also made sure my 18-year-old son had laundry detergent and fabric softener to wash all of his clothes that

open pool, free laundry, good breakfast, small/not crowded, pets allowed

everyone was very friendly and breakfast was great

lack of laundry facilities is only negative.

the hotel needs a guest laundry facility

pet friendly a plus

gym is awesome if you like to work out (really well stocked with weights and equip) but it was so

the gym, the lobby and the location were all outstanding.

whole experience was fantastic, dog friendly with no pet fees

fee too high for pet to stay

the property was very clean. the gym is nice.

i also find that the pet fee is extraordinarily high compared to the fee i pay at other accommodations

wanted room service the first night and no one ever answered

breakfast had variety of options and staff was on top of cleanliness and refilling stations

the hotel parking lot is well lit

door keys would not open the pool

to many trees close is on parking lot

was very friendly and helpful with parking our moving truck

central location, good sized room. clean. laundry facility was good.

i would love to come back without kids and enjoy the rooftop lounge that i never even got to see

location, clean and comfortable, nice size rooms, beautiful views from the rooftop, nice gym, excellent breakfast

there were 20+ kids in the pool, which was very small and also only 3ft deep

pool, clean & big hotels rooms, friendly stuff, free breakfast was delicious, and location was key

b inside my room and take everything i had bought my daughters that day including a xl rolling laundry basket

laundry area was

no quarters for laundry

exactly pet friendly at $50 night and extremely poor grounds for anyone with pets

was great, staff was amazing, breakfast was good

no self service laundry

there was no microwave in the room. they did not have a guest laundry facility.

the gym.

comfy lobby, great roof top bar and yummy breakfast

gym was clean and pretty big

the free breakfast was

out of coffee at breakfast

very clean, great staff. the suites are quite spacious and have an excellent kitchenette.

the room was huge, clean and well equipped with a full kitchen like a condo

large studio, beautifully decorated! excellent breakfast!

the bar was a little bit overpriced- $30 for two glasses of white wine:) but definitely will stay again

loved their well-equipped gym

the gym was well lit, all the machines worked and enough dumbbells and a universal

bar downstairs for food was slow

the hotel also had a very nice indoor bar and outdoor patio area with a gas fire where you could sit out and

to wash my clothes in the laundry room, when i went to go dry my clothes all three dryers were broken

breakfast was nice and the laundry room very helpful

well, there was splatters of something on the headboard, and you could definitely tell it was a smoking room

comfortable beds and they offer smoking rooms on one floor so they could accommodate all members of our extended

to work correctly not a very warm shower the safety of the area was a bit questionable but the parking lot was

pet fee was a bit high. $75, vs $50 in blacksburg, va. nice bath.

nice staff, great hot breakfast, newer hotel, nice rooms, good location right off the highway

friendly staff. very clean. nice breakfast.

very clean, mattresses comfortable, staff is so friendly, and the breakfast was amazing

clean and smelled fresh. breakfast was excellent!!

a dryer was out in the laundry room

all was excellent, laundry, all round,,everything so good.

the wifi went out and i called the front desk 14 times and no one would answer me.

parking was available but limited

plenty of parking

staff was nice, laundry facilities available, location right off interstate,

i saw a mouse in the laundry room

keys issued were nonfunctional so we had to go back to the desk for new ones wifi connection never did

kids had fun in the indoor pool

parking lot in front is a bit tight but there is additional parking towards the back that is a bit

the rooms are mostly clean, the 24/7 laundry and vending is helpful

location,beds,parking

to be an unusual number of people just hanging around in parking lots

booked it because of the pool and the pool cleaning company came and put chemicals in it at 3pm in the afternoon

smelled like mold, mold behind the bed stands, floor was brown and dirty and never cleaned, used bar of soap

i did discover the laundry room this time

an on-site laundry room was most welcome

the laundry is always welcome

no breakfast tea in the mornings.

also, my daughter wanted to swim in the pool, but i couldn't let her because it didn't look very clean

the room was clean, the breakfast was great!

customer service, offered my kids snacks and water they loved that

the turn from the main road but was able to take the next turn and maneuver through a random parking lot to get

nice hotel right off exit but not beside hwy beautiful pool area rooms and breakfast area there was free bottled

the pool had a strong chemical smell and several family members complained of itchy skin after using it

late checkout is a huge bonus as well as laundry facilities, snack station, gym etc

the pool was cold and they could of had music playing every think else was great

very helpful especially the morning breakfast lady

great parking & secure entries

couldn t try the breakfast nor swim in the pool due to covid but everything else was

the laundry equipment is not being cleaned. ice machines are not on every floor.

no laundry

the desk staff was very helpful and the guest laundry was

guest laundry room was clean and very

wifi could have been better. a slow connection

my girlfriend was forced to stand outside in the bitter cold to get change for laundry

i needed quarters for the laundry room but had to go to the convenience store across the street

was on point, laundry convenient to the pool area

towels and wash cloths and the guy said that he had only 1 wash cloth because they hadn t done laundry

the indoor pool was lovely for someone who had younger kids. there is a laundry room on site.

affordable, clean, friendly, if a little dates. laundry on site, working appliances.

the laundry room,snack machines,soda machines,ice machines,fridge.

no room service

they have an outdoor pool which they charge for

stains on mattresses, stains on chairs, tub had hair in it and was yellow and drug dealing in the parking lot

the laundry, dryer specifically ate $2.50 of my money and she kept repeating

coin laundry dryers took my money and went out of order but employee didn't offer me a refund instead

people were revving engines in the parking lot, other guests were slamming doors constantly, it was so nosey

breakfast could've been a little better.

parking easy. alex at front desk check in was great. room beat sleeping in the car.

there was free breakfast, laundry facilities on site, and an outdoor pool available

staff and laundry machines!

did not like how the laundry facilities were located outside and there was only one washer and one dryer with

ice machines didn t work, laundry was not operating per the people running the hotel

you rarely seen the staff it looks like manager laundry person and maintenence person

wish the pool was filled & bacon was replenished when gone. liked everything else.

parking was very crowded

the breakfast

there should be something done to restrict oversized pickups & large suburban-sized vehicles from parking in

parking was a little tricky but we did get a spot.

housekeeping turned the breakfast area next to reception desk into a make shift laundry folding area complete

laundry service should be updated

at front desk for several minutes waiting for an employee to arrive from taking care of laundry

it was hard to get extra kleenex and dirty laundry bagsud83eudd74

that the rooms were clean and had a laundry to wash and dry our clothes

very clean rooms,really nice staff,great breakfast,good location

plentiful parking, friendly staff and an attractive facility

the pool and gym are smaller, but there is also a jacuzzi in the pool area, and it's indoors, with chairs,

piece of gym equipment was broken

we love that there is a year around pool and hot tub

was friendly, very spacious, heated pool room, free breakfast

rooms had me spoiled enjoyed the free breakfast and nice patio area if i wanted to smoke

hotel staff working kitchen was having a bad day she couldn t keep up with the guests wanting breakfast

breakfast was o.k.

there could have been more breakfast options. otherwise, the breakfast was great!!

laundry and gym were closed or out of service

we were staying there because we were a family on holiday but the laundry facilities, gym and breakfast room

amentities...gazebo, firepit, ev charging, laundry and pool.

the wifi is only free to hilton honors customers but was given a promo code as a courtesy

amentities...gazebo, firepit, ev charging, laundry and pool.

i think the laundry room was under our room, so heard some noise while trying to sleep.

the laundry facilities didn t work and the staff either didn t know or simply didn t care to

s kfc and laundry mat with in one block

the business center and the laundry room were both broken

nice morning breakfast. staff very courteous. laundry room clean room orderly

up to take shower they were absolutely no towels they made me walk to laundry to get one and was very rude after

night time employees were working in laundry and had late night loud conversations outside the door

accessibility was great, including the parking.

air conditioning worked great affordable pet friendly

staff when i came in black gentleman very nice man i told him i had a dog with me is there a pet deposit he said

bigger laundry facility

the air conditioning worked really well and we took advantage of the laundry area as we have a second leg to

i definitely made sure that my kids showered after swimming

pool area was nice and clean, my kids loved the time in there

but the pool and gym need to be updated

may want to use a different laundry detergent because the scent in the sheets and covers smelled a little like

coin laundry needs to be electronic

room was a 1 day extra stay just for the kids b/c of the low price

the $65 pet fee is a little high. usually properties will charge anywhere between 25 and $40.

and the best it was pet friendly

no laundry bags, don t forget the shampoo and soap

and clean for the most part, clean towels available inside the waterpark area, on-site guest laundry

got told to wait for a shower because there wasn t clean laundry

they offered laundry service but could not give change to use it

and old there was holes in the walls in the hallway i assume it s like that just in the pet area because the

were migrant construction workers that were staying there and drinking beer and urinating in the parking lot at

were clean, staff was friendly and helpful, breakfast was good but could have used some fruit and the orange

hotel breakfast had the usual options, but everything was served hot and fresh

garbage in parking lot

the breakfast is the most basic you can get but it's free food

is a hot tub if you would like to use it and a guest laundry

needed to do laundry and had no coins

phone didn't work for 2 days dryer in laundry still doesn't work

the laundry dryer was inop and not labeled

location, on site laundry and a hot fresh breakfast

not being able to find the laundry room..

liked the cleanliness of the room and hotel in general. laundry room was in working order.

no laundry room, breakfast sucks

// there's also not an on-site laundry facility for guests, but there is a coin laundry mat up the

housekeeping wouldn t let me use the vacuum cleaner told me to go to laundry room and get that one and it

needed on site laundry which wasn t available.

there is also a guest laundry room which was convenient

laundry facility is also available

our stuff (i had 1 bag, and he had a wheeled suitcase) one of the housekeepers was pushing a full laundry cart

the pool was closed for inspection!

old noisy aircon, pool out of use

the parking is close to the facility and safe

amazing breakfast . pool was very nice and perfect temperature .

pool and hot tub wasn t working.

the pool and hot tub were closed. it would have been nice to know in advance!

couldn t find the laundry room for guest , breakfast was wack had go out go out for breakfast nor was our

one of the reasons we picked the property was the guest laundry

the laundry facility as well

i liked that there was coffee in the room and that a laundry facility was available.

they had on-site laundry and a pool

the pool was closed our children was very disappointed..

was so great to have a breakfast option, but my kids weren't into the options that were available

breakfast each morning tasty

plenty of space for the kids and dog

pool was closed

laundry bags in rooms would be nice as well

i didn't have time for gym, laundry or pool but, those areas looked well cared for

i didn't have time for gym, laundry or pool but, those areas looked well cared for

the rooms were a good size for kids. the elevators were fast and quiet. the hotel was clean.

parking lot maze

seemed like maybe people using laundry that weren t staying there

needed a chair in laundry room. you could hear road traffic

laundry facilities. 26 quarters!!!

cleaner laundry area. washer had gunk in it as did dryer.

we also appreciated the guest laundry facility, which was nice and clean, and everything worked

refrigerator; dishwasher-not something i needed in particular, but handy for long term guests; laundry room on

i love the laundry facility

dirty floors. no laundry bags. no morning breakfast.

the price and location and onsite laundry is great

a big room mini kitchen fully furnished clean bathroom free parking

convenience, great kitchen and layout, nice bed

great breakfast

the breakfast

was kind of hard to find since it is tucked back behind other hotels & parking is very limited

limited breakfast due to covid 19 virus.

i love the idea it has a pool and fitness center

i love the idea it has a pool and fitness center

it is a little bar with heat and eat junk you pay for

the rooms were comfortable and clean with free wifi

wifi

parking was abundant and super accessible to the lobby

it also advertised a kitchenette but we did not have a stove

spacious room, comfy bed, nice kitchenette, and nice bathroom

the kitchen in the room was a nice perk and the bed was very comfortable

all of the breakfast

we ordered room service and it was delicious

on sight bar, good location, friendly staff, omelet bar for breakfast, complimentary snacks in the evening,

breakfast is amazing

i got there too late to get the room service.

kids loved the fountain in the lobby

staff didn't know the difference between pet and service animal.

no wifi like website says and check out was changed from 11 to 10

wouldn't give me the wifi password, used my own hotspot

if you're weekly they don't supply you clean linens an there is no laundry here on premises

was nasty roaches in it and in freezer no toilet paper microwave didnt work the tv didnt work no wifi even that

it was the end of the world when i was asking them for new pillow case and sheets, there was no wifi in the room

room,roaches,room key didnt work, non smoking room w cigarette burns in the blankets, no working laundry facilities

room,roaches,room key didnt work, non smoking room w cigarette burns in the blankets, no working laundry facilities

no room service.

was falling apart, there was no room service, it was directly under the flight path near the airport, and there

wifi would not work

laundry facilities, staff at front desk, location convenient vnn

the laundry room is free and for a long stay that was a giant plus

clean, comfortable, on site coin-less laundry facility

laundry room dryers weren't available

nice fitness room, as well as free self service laundry

it was a nice hotel. nice clean rooms. great location great breakfast. we will stay there again.

have a park and ride program and shuttle to the airport

pool needs more maintenance

shuttle and cleanliness and location

no lobby, no pool, no fitness area

the fully stocked kitchen and even a basket for laundry was provided

liked the complimentary gym & laundry facilities

great extra amenities that are free: lending locker for appliances or games, laundry facility, pet comforts

free laundry facility

free laundry

had to wait for the workers to do garbage bags full of laundry

very clean, self service laundry

the laundry room facilities were overpriced for the old washer and dryer.

wifi was spotty. would frequently go in and out during our stay.

the breakfast was great

no laundry facility available - was offered private laundry was for $30

the laundry service was useful as we had all just been camping

on sight laundry is a bonus

on site coin laundry is a nice touch

was nothing not to like everything was great the breakfast was great i just enjoyed my

laundry and garbage: i was asked to bring the dirty laundry , means used towels and garbage to the

good they have laundry facilities

fridge didn't work for days and spoiled my food. heat didn't work either . laundry didn't work.

laundry service is available

the rooms were very nice our room had a nice view of the mountains, the pool was clean and has a laundry area

housekeeper was across in another room when i returned later that night at 11pm i still had dirty laundry and

we were unexpectedly stranded due to a vehicle issue, and it was a big relief to find such a pet friendly hotel

the staff was extremely helpful and the cook who made our breakfast was so friendly '' i love this hotel and

i also loved the cleanliness, the pool tables, the gym, the outside heated pool and sitting area

modern, awesome king loft room very functional, bright parking lot, close to shopping and restaurants and car

it was great to have laundry room for guests

air conditioner sounded like a laundry room running all night noisy unit.

pool and hot tub was closed but in gatlingburg same hotel everything was open

nice little bar area, one of the best black cherry old fashions ''

pool and hot tub broke down due to maintenance issues

is no laundry on site, the room was okay, but we booked a king and got two doubles, but when we checked

no hot breakfast except toast

noise outside in parking lot, car with no door!

friendly staff, apparent clean room appearance of room, location, and ample parking facilities

hotel i have stayed, had hot breakfast, egg, sausage, waffles, plus cereal, and pastries

laundry room, fitness room, my room

pool/ location

hallways were messy, the parking lot was packed and beer bottles had been thrown in the grass

staff (connie) very pleasant and efficient. breakfast hostesses made us feel special. thank you.

a bag breakfast due to covid, but i'm sure a real breakfast would have been better

the pool closing so early.

family really enjoyed relaxing in the pool every evening before bed

that they had an indoor pool was extremely helpful due to the fact that i was traveling with my kids

loved the staff, the rooms and the pool. such good stay.

double bed rooms are big with couch area and kitchen

we went to the lobby where the receptionist was alert and offered us the laundry room (without windows) to stay

pool is meh

very clean and breakfast was pretty good, but small parking lot and beds are not especially comfortable

clean rooms, pleasant staff, free parking.

easy access, quiet area, well lit parking lot

rates, saving grace was the guest laundry, but twice the price of other places we ve stayed

asked for 2 blankets and she said they're in the locked laundry room

room was clean and tidy, the laundry facilities were really handy and all the staff we came across were lovely

always smelled of cigarettes, not sure if housekeeper smoked or designated areas to close to laundry

in guest laundry closest to the window did not work

on site laundry would be super convenient

no heated pool or fitness center or laundry facilities

1) good value, 2) complimentary breakfast, 3) pool

great stay and service only problem was wifi connection was hard to stay connected

great hot shower/ front desk staff plenty of ice and parking for a 16' trailer

no laundry facilities which should be a given next to an airport

very comfortable and the staff was accommodating. room service was good.

the only negative i can think of is the wifi was not good at all.

room service

there rooms surround an atrium that has a bar and coffee shop that sells travel items

comfy beds and warm room. laundry on site. drink and snack machines are not far from my room

near attractions, restaurants and family liked ability to have a place to workout and do laundry rooms clean

had 3 kids in the next room the noise kept aggravating our dog.

people left their dogs in cars outside and there was a lot of whining and barking from the parking lot

proximity to the interstate, convenient parking, comfortable bed.

an indoor pool it was freezing, had to leave to get coins for laundry, ask for towels, and the room stayed very

breakfast was great

it was nice and clean and the pool was gorgeous but unfortunately we weren't able to utilize it

was a high school there during our stay which made breakfast nearly impossible to eat there

i wish the pool was outside

really liked the fact that it had ice,drink and laundry room on every floor

having more than 1 washer and 1 dryer in guest laundry would be convenient

the spa could have been more clean

location, pool/spa and breakfast

loved everything but if i could add something else i would definitely add bacon and pancakes to breakfast

the location, the laundry facility, the fact that you could take the stairs and skip the elevator, and having

missing laundry bag and cleaning could be better.

very clean. bed was comfy. beautiful room. excellent breakfast.

breakfast was nice and the staff really made it special

everything was so amazing from the pool, to the breakfast, to the staff

they didn t have laundry and a ice machine

the room that i was finally given had zero parking anywhere near the room

parking was a nightmare

we were able to get a parking spot right below our room wich was a plus

coffee maker or coffee , parking lot trashy & also appeared under some kind of construction (i think)

there were roaches in the laundry room where the ice machine was and there's junkies hanging outside the hotel

my husband fell and hurt himself in tbe laundry room wet floor and no wet floor signs

parking

finding syringes in the parking lot

almost down the road to the public parking

she had told us on our check in, the breakfast and pool hours, locations of ice machines and laundry rooms, and

service and breakfast were great and we loved our room.

as i could recall specifically everything she had told us on our check in, the breakfast and pool hours,

the hotel was very nice. we really enjoyed the pool and the room. the location was convenient.

breakfast was great

staff, bugs in rooms, the guest laundry consist of 1 washer and 1 dryer

i was very happy with the fact that they provided a washer and dryer for doing laundry.

booked a king room, smoking, and was given a non-smoking double

i was not told that the smoking rooms were on second floor

i was given two smoking rooms, pool was green, charged extra $$ for incidentals after leaving

menmber when we arrived got us the contental breakfast due to us having to check out at 4am

area you know it s so close to everything, breakfast was good everything was fresh everything was

rooms were excellent, roomy, well supplied with kitchen necessities, and very clean.

pool....the suite

of the breakfast food was subpar and if a guest wanted water to drink, they needed to go into the gym to fill

extra pet fee

we got the pet freindly one and it was near to exit

the breakfast was great and the staff were all very nice and welcoming

25/day for parking is pricey.

a good night rest couse i had to get on the road the next morning i had to share by bed with my 2 kids and not

went out that night for an errand and parking again in front of our room window, we noticed that you could see

pool. breakfast. cook. safety parking lot

the beds and bathroom were great. parking great.

did not have breakfast due to we had to get on the road

pet friendly and had a dog walking area. room was clean and in good shape

laundry room lacking

location of our room was prime, close to the ice/vending machines, parking, laundry, pool & front office

clean laundry room, clean pool, i cannot emphasize that being a maniac about clean is the key to good

the hotel was mostly empty but the clerk still put us across from the vending machines/laundry room

to use he guest laundry but it as taken past the wee hours

and the free laundry is a huge plus

free laundry and gym are a plus

fitness room; outstanding breakfast; very nice kitchenette; outstanding laundry room; bed is very comfortable

i appreciated the free laundry room (good quality washers/dryers)

breakfast okay limited but still good.

breakfast was a lie *dishes in the room were dirty and unclean *all laundry machines broken on site *bed was

also for me to go to laundry and get myself a blanket

there were laundry facilities on site.

the location was nice. the room was fairly clean. parking was easy.

the room had a small kitchen area, queen bed and sofa bed

have a person taking care of the breakfast not rude; guests do not deserve that, even more kids

they had a great full breakfast, attended by two caring wonderful ladies

nothing except the bed was so comfortable i fell asleep and missed using the pool...grrrrrr. lol

the breakfast was pretty extensive and better than i anticipated

the pool temp needs to be higher . my kids love to swim but didn't last because it was cool.

the next room was 2 down from laundry room, the noise woke me up the first

need a quarter machine for laundry and one dryer didn't work, but everything else was great

laundry room only took quarters and no machine for change

the breakfast was very good and the staff was very helpful. too

closed wifi network would be nice.