quite long check in procedure. not convenient with little kids waiting.

you will find a restaurant with fine dining great food and family friendly and small park for kids

and the wifi was brilliant

room was very small and wifi coverage was not there..

friendly staff, the room was very clean, the facility is renovated, wifi in the room worked perfectly

surroundings, lovely hotel near the bus station, free parking, great rooms, nice and helpful

it has a private parking lot

the small pool was great for a quick dip after a hot day of sightseeing in granada or walking in the sierra

i would rather do that than pay an arm and a leg for parking in downtown granada

free parking on the street

also, they assured the laundry service within 24 hours

no swimming options for kids. no kettle in the room.

is an on-site hamam in the hotel so i was hoping that it would be possible to use the spa area free of charge

wifi is very slow and weak

the breakfast is excellent, lots of food choices on bar menu and room service

the restaurant is big, it doesn’t open until 8pm which didn’t work for us, 4 young kids with us and after

breakfast was included in the room rate and offered many options to choose from, which immediately

they have a play room which was great for us (pool) and kids

breakfast was not that good. not very fresh and not much of variety .

the room it was kind of cold, the breakfast room specifically was a bit more than chilly

liked the pool and staff at front desk

room service giving by the nearby restaurant, part of the property the hotel's garden and outdoor pool the

route to the spa was a bit convoluted and the lighting control was a bit extreme as you were entering spaces in

i assume this was because it is out of season (no bars, room service)

the area around the pool needed a good clean

good size buffet breakfast with lots of choice and freshly made coffee

large room with bath and shower, nice view of pool and mountains

the breakfast was excellent - good choice with local and homemade produce

wifi didnt work well in the room

breakfast was basic but good and homemade

and mine dress for evening became creased arptbtge bottom - no iron available only a chargeable laundry service

was exceptional and we stayed 2 days with 4 years old kids ,they love it

the hotel was immaculately clean , room was fantastic, pool great

we could hear kids shouting, women shouting, men talking very loudly

breakfast was good, sufficient for us

wish there were more basic amenities provided to the guests like disposable slippers and laundry

walking distance to alhambra and the variety in breakfast (at additional charge) made us and our kids come back

the wifi was unstable.

wifi was non existent in my bedroom but available downstairs. a minor gripe.

nice sized room and bathroom and strong wifi

laundry services was prompt and reasonably priced

staff were all lovely, bar area has great views as well

fantastic views, fantastic bar (open all day), superb staff and a great location

the view from the terrace bar over the city is exceptional and this is where you eat and drink

clean rooms with all the accommodations, bar with stunning view, definitely will comeback when in spain

great on time laundry service which was crucial for our stay

we used the laundry service which was speedy and

the gym has cardio equipment but no weights

great outdoor space at pool but bar not manned monday and tuesday for drinks etc

really great breakfast

the property was also close to a laundry shop, a few grocery stores and restaurants

poor continental breakfast. very small swimming pool.

only window in the room overlooks the communal dining room, poor breakfasts, closed swimming pool, staff did

small pool was perfect for that current heat wave

pool info also scam (closed - dirty and not maintained)

reception staff was helpful but dry, had to ask to open the gym and seemed our request was an annoyance (why

loved the relaxed pool area

not informed about the amount of residential kids staying over our period of stay

accommodations that smack of the youth hostel, bad and slow wifi

spa facilities

our laundry was returned with a pair of trousers that were not ours. not resolved.

and the hotel lends itself to becoming a spa hotel

also, they could offer amazing spa services given the historic context

a room service carry was in hall overnight

terrace bar menu a bit disappointing

staff at this hotel helped me a lot whenever i need any help (tour, parking, laundry service, transportation,

laundry one small load 140

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

the laundry also collected from this point very early in the morning and very noisily

we had some laundry done and that was the most expensive one

washing machine in the room, (although the hotel manager offered to sort out laundry)

rather small rooms and expensive laundry

sure if there was a bar in the hotel but we didn't need it anyway as went out for drinks and meals

beds very comfortable and mini bar fridge so we could have fresh milk in our tea and coffee

wifi was poor with no internet connection

no laundry facilities.

cost of laundry was a little excessive.

indoor pool was in the spa and no children allowed

and bar staff were lovely

the wifi connection wasn't very good

the location is one of the best possible, everything is near, including sightseeings, shops, laundry, even

breakfast was delicious

behind the hotel there are concrete sportsfields with school kids making a lot of noise during the day and

we didn't mind the kids playing basketball behind the hotel but the housekeepers started to clean rooms at

breakfast buffet good quality and plenty of choices

and the wifi really didn't work in our room

at nightfrom my room, stairs inside my kids room which makes it difficult to carry luggage and theres nobody to

the wifi was slow inside the room though.

smell from sewer pipes in toilet and under kitchen units at times.

however, there is a full kitchen and a washing machine

the hotel manager arranged for a taxi to pick us up at the airport and arranged for our personal laundry to be

free wifi

limited 5g reception in the room, but free wifi.

poor wifi

great wifi also

we also did our laundry in a nearby laundromat that was so clean and modern = the best

restaurants and a laundry shop are a few steps away

good wifi connection, comfortable beds

nice location for all the sights. great local bar candella close by.

the only issue is that the wifi was pretty weak in the room (the mobile network is also weak)

it was nice to have a laundry service -very reasonable price

the staff were very friendly and did laundry for us for a very reasonable price

in room laundry service was convenient and quick/

stayed in room 16 which is just opposite the laundry room

there was a very good laundry service at a reasonable price

accommodation has no kitchen facilities, at all

you can keep your style but by putting functional equipment -unstable wifi -bad communication from the staff

the tap in the kitchen is like an impact drill and the upper neighbours walking sounds down like rumble

no wifi (the name advised on the welcoming message not available) and no answers about this from the

fully functional kitchen with tea and coffee supplies

would have liked a proper bar and didn t detract from a good

the hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and rituals bath products, and

attention to details, central, clean, hospitality, tasty breakfast, perfect!

but the restaurant and bar were not open

the breakfast buffet was average

doing laundry there was relatively

good to have a safe and also had some laundry done

cheap efficient laundry service

laundry service was fast and affordable

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

request it twice since the first day we realized it seemed as if they forgot to send someone or room service to

wifi was a bit spotty.

biggest problem - wifi was very spotty throughout the hotel

wifi did not work the first few minutes when i arrived, but later was

the room was very comfortable, and the wifi was solid

we had laundry done at the hotel and, while it was quite expensive, they did a nice job and gave us a

the next room people talking and the old man was snoring loud whole night, also i guess the hotel laundry room

laundry rates were ridiculous just get an airbnb to do laundry

we ordered a room service and the food was not so good for the price.

there was no 24h room service, the rooms were old and the air conditionnong loud, the welcome package was not

centrally located in a historic building. characteristic room with nice buffet breakfast

wifi in the room was really choppy and dropped off and was unreliable : would recommend getting

a big plus was the strong wifi connection since in many places around granada we could barely get our phones

location - design and atmosphere - staff - the room - room service - food

spacious, comfortable and with the bonus of a spa bath

we were told to give clothes for laundry which can be expensive

iron (only paid laundry service which is not really an option if you'd like to iron a shirt in the morning), no

but don't have a iron for lend to anyone, when i asked one, the front desk said to send to the laundry services

noise very much also the noise from the hotel service staff was loud as our room was beside the laundry area or

2) due to severe stomach illness i asked for extra laundry soap to wash

you can pet the dogs of the hotel, which makes it feel just like home

and the pool overlooking everthing is good for a dip

the view from our balcony room, pool and cafe area was amazing

is no wifi signal on the top floor

parking was limited although a garage was available for motorcycles and cycles

wifi in the room kept dropping out

near tapas bar and in heart of el centro.

there was no closet with doors in my room, just a bar with hangers.

was no bar open in the evening to have a relaxing drink

no bar but not a big issue.

wifi wasn't working

nice location, not too noisy (although i had a room to the street). large shower, good wifi.

free use of small kitchen

it's worth noting that while the inner garden is a lovely feature, there are no kitchen facilities available,

there was a shared kitchen on my floor, but was very dirty and messy every day i was there, so i didn't use it

wifi was basically nonexistent in the room

the room was near the pool which had an awful smell

wifi didn t work for us on any devices we tried sadly.

good location, very clean and quiet room with nice street view. good wifi

noisy aircon and spa bath didn't really work

next to noisy laundry

the wifi was very slow

stay at hotel macia plaza was exceptional, beautiful location, fantastic helpful staff, lovely breakfast and so

good wifi, clean, helpful staff and spacious quiet room

good breakfast (although the same every day), friendly staff, decent wifi, good value for money

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

was clean and good facilities apart from wifi

wifi seems to be restricted which made it difficult for downloads to help with planing the next

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

wifi worked well too

laundry done in 1/2 day for 22

there is no laundry service

many restaurants nearby and a good tapas bar behind

a recommended tapas bar los manueles and restaurant is downstairs

they provided a tea kettle and mini bar fridge that were very useful

a booklet in the room indicated laundry service was available, but it wasn't.

parking, dinner reservations, booking massages at the turkish baths, and even arranged same day laundry

the lobby was interesting, but we the robes and slippers provided were helpful, as was the laundry service, as

i booked the room with spa bath, which has a large bathroom with a jacuzzi bathtub (amazing)

we stayed in the suite with the spa tub, so nice after a long day of walking

it is in the center of granada and close to many bar and restaurants.

we ate in the bar restaurant which was lovely and the special dishes were very well priced

the kids loved the breakfast (a bargain

wifi reception in the room (at the reception the signal was ok, maybe it was only my room)

wifi signal wasn't great in my room, the signal would drop

the staff are terrific, and they even do some laundry for free

laundry service was an added plus

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

the hotel quoted euro 40 for laundry.

the laundry service was very expensive - make sure to get a quote beforehand

using their laundry service is very expensive.

no room service seemed

they were able to accommodate a late check out

cafe was never open and there were no tea or coffee facilities in the room and no room service

there was also laundry service, bathrobes and slippers, which i didn't use though

laundry service was very expensive in light of over service costs

wifi speed was variable during my stay

wifi speed could improve further

very clean, good water pressure, decent wifi, nice buffet breakfast, central to the old town.

appreciated the mini-fridge, elevator and able to have prompt laundry service(for small fee)

helpful in tending our needs especially for an early check in and advising us where to do our laundry nearby

could hear everything, cleaners in the morning, nextdoors shower, to laundry guy at night

helped with getting to various areas and arranging for laundry service

kathy was helpful in many ways: she gave us directions, tips about the alhambra, sent out our laundry and had

no slippers water pressure not enough laundry was a bit expenssive.

breakfast and gym was good but rooms are from last century and i dont ment here of the best side of last century

the wifi did work at the gym on the top floor

i would love them also to have couple of more equipment in the gym such as elastic bands maybe but overall

location and wifi

no facilities such as iron or laundry service, the room fridge was not working and no kettle to make tea

complimentary breakfast not included & had to pay for it.

perfect location with very attentive staff. excellent breakfast.

the breakfast

good room, good wifi

i also used the laundry service and apparently they lost the paper i've given them and do only laundry to my

the hotel is comfortable, breakfast is really good and the room was spacious

breakfast area very noisy, loud clattering with crockery from the kitchen and service.

we had room service one night that didn't really meet our expectations.

breakfast was excellent

person, and they do not come with water heater/water/coffee/tea (you'll have to order those from room service

the wifi was superslow. impossible to use.

room was spacious having a kitchen and suite

room has two balconies, one with alhambra view, fridge, tv, strong wifi

we had a well sized room that was very comfortable with a small kitchenette.

no frills , no coffee in the room, no paper tissues, no bath rope, not even a laundry bag

pool, bar etc and nice

warmly after a long challenging journey and arranged for us to get a couple of beers just as the bar was closing

the coffee / bar patio was very welcoming

the wifi connection was strong and stable throughout our stay

no coffee in the hotel and no laundry facilities.

location great ,nice interior ,desk allowed us to get local laundry picked up .

the laundry service that we desperately needed wasn't working

good breakfast and wifi

bathroom countertop, consistent hot water, large bed, good closet space, excellent complimentary wifi, friendly

they also arranged a same day laundry turnaround at reasonable prices

noisy and it would have been nice if the front desk could have helped me find a laundromat to do laundry

spa room is super nice, staff is top notch and very helpful

it also has a small gym

adequate gym for holiday workout with steam room and sauna as a bonus

roof top bar was excellent and a nice place to have a drink at sunset before dinner in nearby restaurants

spa has steam room, bath and massages available

the staff are too friendly… even the breakfast was so good… also we got late check out and they provided

decent gym and nice to have the hammam (warm pool and small steam room)

hotel, really welcoming staff, great rooftop bar and excellent breakfast (including the

price of sending laundry to be done

the hotel offers many additional services, such as massage, room service, laundry cleaning

small gym but with essentials

everything. good modern hotel room. excellent breakfast. excellent wifi.

& bed very comfortable, wifi & breakfast very good, staff excellent

the lounge and bar is fabulous

nice spa with a hot tub, sauna and pool

great secret rooftop bar too

it was friendly and very comfortable, with a spa onsite which we did not have time to use

and a well-equipped gym

i send message via booking to ask about price of laundry, never get respond

do not do your laundry there, it is very expensive and we didn't have the price list in advance

no kids in pool & extra charges for everything.

spa and pool was closed when we stayed which we hadn t realised when booking - booking

room service doesnt have much options - so the best is to arrange for meals outside of the hotel

choices on room service menu, no pool or gym

don't know if they had room service but the restaurant was only open for breakfast

location excellent staff excellent spa fabulous

ask they do have room service available but no restaurant

we would have liked breakfast and perhaps room service

the restaurant was not open for dinner but they served some of the same menu items in the bar and they were

the bar in the hotel isn't the coziest, but there must be literally 350

is a lovely old but renovated hotel with a nice bar area and spacious rooms (superior double)

good room service

good wifi and nice breakfast

the view of the apartments with laundry wasn t the best but since we were out all day it wasn t a big

the staff, the rooms, the location, the gym and sauna area

the staff (adela, in the morning) solved a challenging frustrating situation- the spa area was not functional

junior suite was excellent for kids. lovely staff. beautiful buildings.

nice and modern (i would say new ) fast wifi nice gym and sauna+steam room nice and well equipped room

nice and kind staff good location which is easy to access to the historical site good laundry and vallet parking

also laundry delivery happened both days before midnight right under our window, which we could hear

they also went the extra mile to get our laundry returned in on the same day

it would have been nice to have a bar

excellent service, excellent facilities (daughter and her friend used the free gym in the evening) excellent

didn t have wifi in my room for the first day and it didn t get fixed till second day so a little annoying

the wine bar adjacent reception is a great place to stop before dinner for a glass of wine and tapa

wifi was slow and didn t work very well in our corner room

clean and tidy. great location. bar prices very reasonable for hotel

i like in-room service, but i do like more coffee (only one was possible)

excellent wifi

wifi really slow. no bath tub. no leisure facilities.

wifi was just too slow

the bed is comfortable, the wifi is good and breakfast is ok (not great)

wifi was shotty

the bar was fantastic with the best sangria we had in all of our spanish travel

great restaurant and bar area

wifi not good

in the evening hung up on me while trying to call to ask for menu for room service

the server tried hard to get us food for the kids as fast as possible

breakfast offered there for a price

perhaps more selection at breakfast. our room was a bit small, no temp control.

the breakfast included

with parking nice breakfast on the roof of the universal following morning

breakfast was nice and included in our stay

good wifi

small bed, not for 2 adults

no soap for sink, choppy wifi

next, the wifi is useless in the rooms

friendly staff, good location, wifi, clean room, comfortable bed and good value for money.

our room was next to the laundry room, bit noisy in the morning

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

wifi was spotty.

wifi was strong

wish that i had found the hotel bar earlier than i did

friendly service & early check in

wifi didn`t work

the wifi wasn t very strong

the wifi could be better.

wifi connection good, and location is very convenient

location , room, laundry service . staff

free wifi and mini bar (no

very friendly staff and excellent breakfast as well

rooms medium size with small balconies overlooking at a square with cafes& bars

breakfast was good but could have had a few more fresh items

no laundry facilities in suite

the building has lots of souvenir shops, mom and pop restaurants, small grocery stores, and a laundry mat where

loved it! kitchen and 2 balconies in our premier suite.

the apartment was spacious, quiet, clean and the kitchen was well equipped

v quiet and huge rooms with lounge kitchen bathroom and bedroom

having laundry service in the hotel was a welcome, and much needed, surprise

they even offer laundry services, which we needed

wifi bit slow

intermittently unreliable wifi

the room was nice and clean and the wifi was working well

meetings 2- nice staff at the reception and the restaurant 3- cleanliness of the room / good room service 4-

worthy of 4 stars no facilities whatsoever (bar,gym,pool parking) rooms are dated with poor facilities no kettle

pool is the only disappointment

early check in

really recommend 30 sec walking wine bar

is no swimming pool and the laundry prices are way too high (3 times what we have seen in sevilla, jerez and

most appreciated was the gifts of fresh bottles of water every evening when room service came to offer a turn

service at breakfast was a bit variable - sometimes it was slow and i had to ask for something a few times

the water temperature in the spa room - was expecting a hotter bath.

the spa is small, and you have to reserve it in advance (we called 30min beforehand and it was free),

wifi does not work very well

conveniently located valet parking below the hotel with ev charging

helpful and we enjoyed eating both lunch and dinner in the restaurant in addition to a pleasant breakfast

room service breakfast was good

spa had a weird smell, but cant complain as we received a hour free to use the facilities.

wifi network was a working correctly

good location, good wifi, large rooms, very clean, heating...

good location, good wifi, kind staff, large rooms...

bathroom was extremely clean and the room had everything one would need including, a/c, tv, good wifi, soap,

the free wifi. the free computer. the smiljng accommodating staffs.

laundry machine and the shower

only reason we dropped one star was because the very modern electric stove top and laundry machine with digital

bed is hard noise mainly from neighboring guests no place to dry laundry despite having a washing machine

one aircon for the whole apartment and it is in the living room/kitchen

room was comfortable including bathroom and kitchen

laundry charge was very high.

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

are completely no wifi signals in my room at all which is very disappointed

wifi for our room was not very strong and our room was big enough to have a comfy chair included in

i paid accommodation for 3 adults and 2 older kids and they provided beds for 4.

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

we had to go back later for better explanation around wifi password and other things

comfortable bed an bedding . early check-in and late check out

not located in the attractive center but still ok, accessible by walk. has wifi.

wifi does not work well, when i was booking it said they have bathtub but there was only shower

were given a room that apparently shared a wall with the laundry or utility room

was lots of different things to choose from for your breakfast with each dish replenished when needed

nice to have pool area as

was nothing i disliked it was really lovley and the pool was open till 9 at night the children loved

pool can be crowded